Hilton Garden Inn Wilmington Mayfaire Town Center

Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!

Liked the area Mayfaire. Lots of nice shops & dining. Room was small. From advertisement we thought it was a suite with a somewhat separate room that had the pull out couch. Many of the suites we've stayed at in the past have been like that so we incorrectly assumed it would be the same type of room.

Most of the staff were great The hotel was not anything special, the rooms were small, the walls were thin and it was very loud to the point I had decided to leave a day early. Next time i would spend the extra $20.00 a night and stay at the Stay Bridge Hotel.

My husband and I figured we were making a safe choice choosing a Hilton. We were so disappointed with this hotel that we changed hotels in the middle of our trip. We were not aware (and neither was travel website) that there was construction going on right outside our window. Also the walls were so thin that we could hear the gentleman next door having a quiet conversation. The front desk was only able to offer us one room away from the construction and it was smoking. We opted to stay at the Hampton down the street. We had three other rooms filled with family and they also had the same complaints. My mother-in-law had reserved a suite and when she went to check in, it had not been held for them. They also decided to stay at the Hampton down the street. The hotel only offered us 25% off our stay. For what we were paying per night, I had expected more.

This is not a cheap place, and I expected a bit more bang for my buck. The beds are comfortable, but the rooms are boxy. I was surprised that there wasn't even a hair dryer! And there was no way to get a cork screw without the bartender coming to your room. The toilet overflowed in the middle of the night. The folks working there are great -- just wish they had more to work with.

Comfy beds, nice accommodations. Built out of wood so you hear everything around you, especially guests walking in the room above you.