Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "Great parking , according to 80%." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Great service."9.0 "90% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." -
7.6 "Good breakfast."
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6.3 "Rooms are ok."6.5 "
Beds were acceptable for 65%." 6.7 "Only 67% saidrooms were clean enough ." 5.2 "For only 52%, thebathroom was ok ." -
4.3 "Pool is below average."
Overall Rating
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9.2 "Terrific location."
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8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." -
7.4 "Good breakfast."
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6.2 "Rooms are ok."6.2 "
Beds were acceptable for 62%." -
6.0 "Average comfort."6.2 "
Beds were acceptable for 62%."
Overall Rating
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9.4 "Terrific location."
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8.9 "Great service."
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6.0 "Average amenities."5.9 "59% thought the
building was acceptable ." -
5.9 "Average cleanliness."6.6 "Only 66% said
rooms were clean enough ." -
5.8 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." 6.1 "Beds were acceptable for 61%." -
5.6 "Average comfort."6.1 "
Beds were acceptable for 61%." -
4.0 "Pool is below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Very clean and up to date. Will definitely stay here again if in the area.
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9.0review from
Good size room with a comfortable bed.
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7.0review from
Continental breakfast was lacking they stated staff was off for holidays poor excuse
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10.0review from
Superior customer service. Deliciously comfortable beds and linens.
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10.0review from
Location No complimentary breakfast.
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10.0review from
clean, new, modern, comfortable bed no
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9.0review from
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
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10.0review from
Great location No
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9.0review from
Location The dirty carpets
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4.0review from
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
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8.0review from
Location Hotel construction and blue plastic over the windows.. Very tacky
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9.0review from
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
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6.0review from
Liked the area Mayfaire. Lots of nice shops & dining. Room was small. From advertisement we thought it was a suite with a somewhat separate room that had the pull out couch. Many of the suites we've stayed at in the past have been like that so we incorrectly assumed it would be the same type of room.
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7.0review from
Staff. Very friendly, helped w/directions, info on location, etc. Took time to be friendly. Charge for breakfast (but was a very good breakfast), place was under renovation (second floor closed).
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7.0review from
Location; very helpful and pleasant staff; nice common areas Could hear all noises from adjoining rooms; guest above us decided to exercise in the evening and early morning.... So noisy with thumping, thudding, jumping, etc. Also could hear heated argument in another guest room!
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10.0review from
We recently stayed at the Hilton Garden Inn Mayfaire and were so impressed with how nice it was for such a bargain price! Great location, with easy access to shopping and Wrightsville Beach. Would definitely stay again!
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7.0review from
MiOst of the staff was ok, waitresses needs a lesson on how to be nice. Hotel was fine.
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2.0review from
Most of the staff were great The hotel was not anything special, the rooms were small, the walls were thin and it was very loud to the point I had decided to leave a day early. Next time i would spend the extra $20.00 a night and stay at the Stay Bridge Hotel.
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7.0review from
staff was very helpful and cordial Hall carpets on floors in desperate need of extensive carpet cleaning and/or replacing. Looked very dirty and dingy.
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8.0review from
Very close to shopping & restaurants. Cooked to order breakfast was tasty. Room was comfy & clean. Small workout facility that was better than average for a hotel. I would easily stay here again.
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10.0review from
I've stayed at this hotel at least three times in the past and have always been treated as if I owned it
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8.0review from
We recently went to Wilmington for a wedding and stayed at the Hilton Garden Inn. We loved it! The staff was friendly , the room was clean, and the bed was very very comfortable! The location was nice too (right near a shopping mall with fun boutiques and food places). We didn't spend a ton of time in the hotel, but we enjoyed sleeping there and it met our needs exactly. The price was wonderful and I would definitely stay here again.
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2.0review from
My husband and I figured we were making a safe choice choosing a Hilton. We were so disappointed with this hotel that we changed hotels in the middle of our trip. We were not aware (and neither was travel website) that there was construction going on right outside our window. Also the walls were so thin that we could hear the gentleman next door having a quiet conversation. The front desk was only able to offer us one room away from the construction and it was smoking. We opted to stay at the Hampton down the street. We had three other rooms filled with family and they also had the same complaints. My mother-in-law had reserved a suite and when she went to check in, it had not been held for them. They also decided to stay at the Hampton down the street. The hotel only offered us 25% off our stay. For what we were paying per night, I had expected more.
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8.0review from
Nice rooms, very comfortable. Great service. Wonderful breakfast buffet
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2.0review from
This is not a cheap place, and I expected a bit more bang for my buck. The beds are comfortable, but the rooms are boxy. I was surprised that there wasn't even a hair dryer! And there was no way to get a cork screw without the bartender coming to your room. The toilet overflowed in the middle of the night. The folks working there are great -- just wish they had more to work with.
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4.0review from
Comfy beds, nice accommodations. Built out of wood so you hear everything around you, especially guests walking in the room above you.
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10.0review from
Very clean and up to date. Will definitely stay here again if in the area.
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9.0review from
Good size room with a comfortable bed.
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10.0review from
Superior customer service. Deliciously comfortable beds and linens.
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10.0review from
Location No complimentary breakfast.
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10.0review from
clean, new, modern, comfortable bed no
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9.0review from
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
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10.0review from
Great location No
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9.0review from
Location The dirty carpets
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8.0review from
Location Hotel construction and blue plastic over the windows.. Very tacky
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9.0review from
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
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10.0review from
We recently stayed at the Hilton Garden Inn Mayfaire and were so impressed with how nice it was for such a bargain price! Great location, with easy access to shopping and Wrightsville Beach. Would definitely stay again!
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8.0review from
Very close to shopping & restaurants. Cooked to order breakfast was tasty. Room was comfy & clean. Small workout facility that was better than average for a hotel. I would easily stay here again.
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10.0review from
I've stayed at this hotel at least three times in the past and have always been treated as if I owned it
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8.0review from
We recently went to Wilmington for a wedding and stayed at the Hilton Garden Inn. We loved it! The staff was friendly , the room was clean, and the bed was very very comfortable! The location was nice too (right near a shopping mall with fun boutiques and food places). We didn't spend a ton of time in the hotel, but we enjoyed sleeping there and it met our needs exactly. The price was wonderful and I would definitely stay here again.
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8.0review from
Nice rooms, very comfortable. Great service. Wonderful breakfast buffet
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7.0review from
Continental breakfast was lacking they stated staff was off for holidays poor excuse
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7.0review from
Staff. Very friendly, helped w/directions, info on location, etc. Took time to be friendly. Charge for breakfast (but was a very good breakfast), place was under renovation (second floor closed).
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7.0review from
Location; very helpful and pleasant staff; nice common areas Could hear all noises from adjoining rooms; guest above us decided to exercise in the evening and early morning.... So noisy with thumping, thudding, jumping, etc. Also could hear heated argument in another guest room!
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7.0review from
MiOst of the staff was ok, waitresses needs a lesson on how to be nice. Hotel was fine.
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7.0review from
staff was very helpful and cordial Hall carpets on floors in desperate need of extensive carpet cleaning and/or replacing. Looked very dirty and dingy.
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4.0review from
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
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6.0review from
Liked the area Mayfaire. Lots of nice shops & dining. Room was small. From advertisement we thought it was a suite with a somewhat separate room that had the pull out couch. Many of the suites we've stayed at in the past have been like that so we incorrectly assumed it would be the same type of room.
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2.0review from
Most of the staff were great The hotel was not anything special, the rooms were small, the walls were thin and it was very loud to the point I had decided to leave a day early. Next time i would spend the extra $20.00 a night and stay at the Stay Bridge Hotel.
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2.0review from
My husband and I figured we were making a safe choice choosing a Hilton. We were so disappointed with this hotel that we changed hotels in the middle of our trip. We were not aware (and neither was travel website) that there was construction going on right outside our window. Also the walls were so thin that we could hear the gentleman next door having a quiet conversation. The front desk was only able to offer us one room away from the construction and it was smoking. We opted to stay at the Hampton down the street. We had three other rooms filled with family and they also had the same complaints. My mother-in-law had reserved a suite and when she went to check in, it had not been held for them. They also decided to stay at the Hampton down the street. The hotel only offered us 25% off our stay. For what we were paying per night, I had expected more.
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2.0review from
This is not a cheap place, and I expected a bit more bang for my buck. The beds are comfortable, but the rooms are boxy. I was surprised that there wasn't even a hair dryer! And there was no way to get a cork screw without the bartender coming to your room. The toilet overflowed in the middle of the night. The folks working there are great -- just wish they had more to work with.
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4.0review from
Comfy beds, nice accommodations. Built out of wood so you hear everything around you, especially guests walking in the room above you.
