Woonsocket Hotels

Friendly staff, clean comfortable rooms

Needs to change up breakfast selections

The hotel is very clean and staff very helpful location close to everything the room big had a king bed with a sofa bathroom clean plenty of room for two people in the lobby they have Starbucks good coffee clean also have gym and a pool

We liked the location, pool, hot tub, exercise room The staff was courteous and professional. The room was clean.

The beds were very uncomfortable. They need to be replaced.

The room was very comfortable and much quieter than other places we have stayed. Breakfast was substantial

Did not feel the room was thoroughly cleaned. The carpet was not vacuumed nor was the bathroom floor cleaned.This was not on arrival but after the first day

Staff went out of their way to accommodate an early check-in. Different breakfast on the two mornings showed both variety and intelligent planning.

On Booking.Com, this hotel advertises that it is "close" to the commuter rail station. We chose it on that basis, as we wanted to avoid Boston prices by taking the train into the city from a reasonably-priced suburban hotel. However, we don't think three miles is "close".

Comfortable bed, 12pm checkout and good breakfast

Pool/hot tub need a good scrub...very dirty

Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.

The morning manager stood by their guarantee of complete satisfaction and refunded my money.

Staff allowed a large, very loud wedding party in the lobby from midnight until about 2:30 am, despite two calls to the front desk complaining about the noise.

Location to college. And clean

Nothing

Room was clean and neat. Comfortable bed.

As a business traveler, internet connectivity is essential to me, which was an issue throughout my stay. Two of the days, connection was poor, while a third day had no connectivity at all, preventing me from being able to work.

location and clenliness

tub didn't drain. Had a cheesey window a/c unit that was loud and prevented me from closing the blinds, sun burning through the window in the morning

People there are friendly and try to help whenever you need it. breakfast there is the best in the hotel chains in the area and was included.

the ac unit in room was loud and annoying at times when trying to sleep

Comfy bed & linens! Love the warm cookies when I checked in! Only thing better would've been a big glass of red wine poured for me at the desk. That drive on 495 was brutal

Legends sports bar for food was not so legendary

The price was low, none of my stuff was stolen, didn't die.

The bathroom smelled like weed and my bed smelled like cigarettes. There were roaches. Both of my key cards deactivated during the day. I heard bad things about the continental breakfast, so I didn't go. Blood curdling screams were heard late during the night, so that may have been a murder. I seriously don't recommend coming here if you can avoid it.

Not too expensive. Bare bones. No frills.

Same comments. Zero frills. And on a highway. There was hair in the shower and on the towels. Not clean.

Hotel personel were great

The breakfast was great, the staff very friendly, and the location near Gillette stadium perfect.

Proximity to highway, restaurants, manager that seemed to be doing everything. Ability to accommodate a small fridge for breast milk (on 2nd request)

No blackout curtains, all cereal dispensers were broken, carpets were dirty (toddler crawling around had black clothes afterwards), most common areas including elevator and hallways smelled like smoke for 2 day stay.

Friendly staff and location

No towel rack, no lotion provided.

Bathtub had hair in it upon arrival..when I turned the shower on in the am...brown and black water came out...as my husband said..good thing I run the water first

Hotel seemed to be newly remodeled. Decor in both lobby and rooms was very attractive.

Lots of hair from previous guests in room made me question the overall cleanliness.

The woman at the counter was great and so was the breakfast.

Nope. Nothing bad.

Overall it was a comfortable stay Breakfast was decent.

The rooms had a bad odour the second day. Indoor pool isn't heated.

Everything was excellent

Attitudes of staff

Location

Empty vending machines Dirty Loose fixtures in bathroom

comfortable beds great view of capital

overpriced!

The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before?

Bathroom was a bit dark, but not a deal breaker.

Nice room excellent bedding close to elevator.

Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???

Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic.

Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.

We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well.

Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.

Beds were extremely comfortable

Breakfast in room was too expensive

Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park.

Price to leave car overnight felt high. The vanity was crowded for two guests.

Great staff, big rooms, clean

A bit expensive to park car ($26 a night)

We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Everything was ideal.

We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

Very expensive for a very basic hotel.

The location was perfect for the seminar we were taking

the price was very high for what we received.

The air conditioning did not work. Room was warm and stuffy even at the coldest setting.

Staff, location and facilities are excellent.

Location

The bathroom was dirty and had mold all over the shower. The room was rather run down.

Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.

Wonderful staff, shuttle was very helpful!

construction was annoying

great location, overlooking the bay

The hotel was under renovation and this was not disclosed anywhere. the work is very nice and i am sure that it will be wonderful after it is complete, but it would have been nice to know prior to arrival. the carpet is new but the design is one that makes you think it is worn and old. they should rethink the design.

Everything! This place is just amazing!

Nothing. THIS place IS the best hotel

Location to Xfinity center was great!! Loved to layout of the room!!

Nothing

close to stadium had a fridge

no ice dated room non smoking room smelled of smoke

Bathrooms were clean, shower was powerful with plenty of hot water. Bed was comfortable. No road noise even though right on busy RT 1. AC kept the room nice and cool. Room was large with plenty of space. If it's just a place to sleep you need with few amenities, this place is fine. Front desk, maids and staff were all friendly.

No extra blankets, towels were absorbent but few. Had to reuse. An extra chair would be nice. No phone in room. No suitcase rack to raise open suitcase off the floor. The pillows were soft, but plastic-y and loud. Sort of like laying your head on wax paper, every time you move, you hear the crinkle crunch sound and it was loud enough to hear in the other bed. A small inconvenience overall for the price...