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The room because it was handicapped accessible was huge which made being in a room with 3 adults and a child so much easier to handle. We didn't feel like we were tripping over each other. The breakfast was the same each day but I was ok with that because the waffles were a great start to the day. The staff was so wonderful, always smiling and willing to help. It was a wonderful 3 night stay and we would definitely come back again. The pool was freezing and there is no hand rail going into the pool to help you down the steps.
Employees were all very friendly and helpful. Thin walls.
Excellent room, bed was amazing, larger than normal TV, salt water pool and hot tub, good coffee. No complaints and quite a steal at under $100 a night. No complaints, truly excellent. We will be back annually for our local Pastors conference.
Ice machines were not working on 5 floors, they agreed to bring ice to our room but never came. Room was a bit dated and hotel and room had an unpleasant smell.
Very nice hotel! Was definitely worth the money for the comfort and cleanliness. Happy customer.
Nice bed, and desk to do work. Rooms dated and need remodeling, food is over priced
The room was very nice with a large desk a comfortable chair The toilet kept running all night. The room was arranged so you could only watch TV in bed and the window was blocked by the desk. The refridgerator was barely cold even turned up high
The lobby smelled clean. Thats it! Small Beds, small rooms, rooms smelled.
One of the the front desk employees her migan was nice and the location is nice and clean They change my reservation from two bed to one bed and my rate from $79 first night to $99 second night also we had no shower towels and kept asking and when they finally brought some the morning we left it was hand towels ....when I complained they drop my second night to $79 in which that what I suppose to be paying
Excellent location for our purposes. Staff was very friendly. Bed was hard. The temperature seemed difficult to regulate.
Location was good. Parking was good. Room was not good. Lack of amenities. Unclean bath tub, non working main light, non working washroom exhale fan. Won't opt for hayatt again.
very quiet and very comfortable parking was fairly difficult in the evening
Location was ideal for us. Hotel is ok. Parking was a nightmare at night. Only 2 handicap parking spots close to hotel entrance
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
Comfortable bed. Left earlier than planned and did not receive a refund.
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
The design it was different. Continental breakfast
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
Great customer service elegant rooms awesome price
Free no-fuss wifi
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
Like every things and the staffs was great Does not have a microwave
The layout of the room was very functional and spacious. Staff was helpful and breakfast was well-stocked. Lobby was clean and pleasant. Well-placed signs informed guests of the hotel quiet policy which we appreciated as several youth teams shared the hotel with us presenting a potential for rowdy activity which was successfully thwarted. The mattress pad and contour sheet were too stretched out to stay on the mattress thus we found ourselves struggling to keep a sheet between ourselves and the bare mattress. Not very sanitary. There were also some cleaning issues as the bathroom walls were dirty, not sure the bathroom floor was cleaned each day, and dust was building up in corners missed by the vacuum. An accumulation of details that disappointed.
The hotel manager (female) was outstanding! Friendly and fun to talk to. Loved the grits and oatmeal. Breakfast sandwiches (dry)
Location, Beds, rooms,.... I loved it all Nothing!
It was modern and clean. The breakfast hours were convenient. Tolls
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
The room was extremely clean, nice and spacious. The bed and couch were comfortable. The bathroom was very clean. The walls are TOO THIN. Neither one of us slept because we could hear EVERY SINGLE WORD of conversation the people staying in the room next to us were saying. They were not shouting, only speaking, and we could hear them. They talked all night long and smoked cigarettes, which we could smell through the adjoining door located at the back of our room. We would have had a perfect stay, but this seriously negated any good experience we may have had. And the hotel charged me an extra $12 from what my original booking was priced at. They did not inform me of this and I had to find out by looking at my bank account and calling them. I received some lame excuse about them having issues with credit card fraud, so they overcharge your card for their safety. She told me after 3-5 business days, my money should come back into my account. Thanks for informing me of this, Hilton. She completed her statement to me with "this is an uncommon hotel practice". Dumbfounded, I ended up thanking her for taking my money and confusing me. Needless to say, I will NOT be returning to this hotel ever again.
The cookie They gave me a dirty room to start and then were rude about it
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
Staff was very friendly and helpful. Loved everything
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
The King bed room was very nice and looked luxurious coming in past the green door. The bed was comfortable, there were two nice chairs with pullout foot rests, a desk for me to draw and study on with a large mirror, decent selection of channels, subpar free internet (bandwidth I guess), and a large beautiful stand-in shower in the bathroom. Very neat and clean looking. Overall, I liked the price I paid for what I was getting in a comfortable room for two just getting away from a house of too many people for a day. First walking in, I detected a faint odor that I was not sure if it was from cleaning supplies or not. It was almost a mildew or musky scent, veeeerry slight though. I wouldn't have worried a bit if there was at least a clean linen scent or something more neutral.
clean, pretty decor, beds are comfortable 1. untrained, uninformed staff, didn't seem to understand how the internet works?!?! When I called for the engineer, I waited another 40 minutes, he never came so I went to dinner 2. staff was slow everywhere, at the front desk, at the bar (waited 30 minutes to be asked what I wanted, even when it was not busy), slow at dinner and inexperienced so wait staff didn't know what to bring or what what combinations go together. 3. person who changed my sheets swept up my whit sweater in the sheets by accident, but I asked the front desk and the room staff to check on it and never heard back from anyone. This is not for the efficient experienced business traveler
The stay was great! The hotel was clean and the nicest I have stayed in.
Well priced Gym & Pool but no hot tub/ spa/ or sauna
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
I'd recommend this to anyone
Very clean! Very nice! The food prices were a bit high but very convenient.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
Very cool area I loved it all
Very good price for a well-maintained, older hotel. Hotel is very clean. We enjoyed our stay.
I liked the friendly staff,how they made u feel welcome they asked is everything ok.I liked that it had its on bistro on the inside to get food and drinks.I liked the inside when u come in it felt warm and inviting.I would enjoy coming back to this hotel!!The room was clean!! The bistro didn't have enough food they had on the menu and the outside needed to be updated.
facilities were great housekeeping should have been more available. They only came once in the morning and never again so wasnt able to get room clean for the rest of the weekend.
Rooms very clean and one of the quietest stays in a very long time. You can hear a pin drop! Needs a continental breakfast. All the best hotels have this now.
Most of the hotels I stay in for work have contenatal breakfast bar. Coffee in the rooms was not that good
We were only in town for one night. The room was spacious and the beds were so comfortable. The staff was very friendly and helpful. We would stay here again for sure.
Location was great.
The location on Square, The room styles are unique. The historic feel. The hot water was out and they needed to start the water heater. Never had that happen before. The beds need an upgrade, Also the front entrance is hard to get in and out of with luggage.
The decor was very nice. The antique furnishings were elegant. The location was great, as there are many shops and restaurants within a block or two of the hotel. The downtown area of McKinney was fairly lively, but still had a small town feel to it. The restaurant attached to the hotel (Rick's) was very nice....bring your appetite! We enjoyed a peaceful getaway, while being a short drive away from the major shopping areas. The rooms at the back of the hotel facing the alleyways (as ours was) are subject to the noises of trash and delivery trucks between 5:30 and 6:30 in the morning. If you're not an early riser, this could be a bummer.
Service and amenities were top notch for 4 star hotel! The bed and pillows were down right awful. My wife and I tossed and turn the entire night.
Our room smelled funny and the price was high. To top it off there was no breakfast served so that makes this not a kid friendly place to stay.
The wait staff and maids were great. The service was so very poor, We could never find a manager, Someone charged 100.00 food service to my room, No ONE on staff that morning could help me. Waitress helped so much in finding the ticket and it was my name on the bill, but it was not my address or state. It took the waitress 30 minutes to find someone to help at the front desk. Then we were told that there was nothing that he could do to help us that we had to wait to talk to a Manager. Trip Advisor says free breakfast, It was not free for us. We will never stay there or recommend anyone to stay there.
How nice room service was when dinner was delivered to our room N/a
The check in area was hard to locate. You had to go in and walk down long hallway to find it. It just was not inviting!!
Hotel room was comfortable and clean. Had refridgerator and microwave as standard accomodations which was nice. Also, nice restaurants within one mile. Not close to airport.
The room was excellent and it was a quiet location. The breakfast was great!
Room was quiet and hotel was very clean. Paid extra for the breakfast, and glad we did. Fresh and made-to-order. Front desk clerk was warm and friendly. Will stay here again.
Wish breakfast was included in the price. This is something most hotel guests expect these days, so we felt sorta sucker-punched when we were charged for breakfast. Service was good, but hotels pretty much need to include breakfast now in order to be competitive. Probably wouldn't stay at a Hilton again because I don't want to pay extra for breakfast.
Lobby area was very nice and modern. Staff were very friendly and the facility was clean. Stayed on the 2nd floor Nd the entire floor smelled like it was an old smoking floor. We had a non-smoking room but it also smelled like it was an old smoking room. In addition, the bed was lumpy.
We had great stay. Service was great. Quick hard line internet for my laptop. They had a couple small events going on but everything was smooth and under control. Great friendly service.