Wylie Hotels

The room because it was handicapped accessible was huge which made being in a room with 3 adults and a child so much easier to handle. We didn't feel like we were tripping over each other. The breakfast was the same each day but I was ok with that because the waffles were a great start to the day. The staff was so wonderful, always smiling and willing to help. It was a wonderful 3 night stay and we would definitely come back again.

The pool was freezing and there is no hand rail going into the pool to help you down the steps.

The design and character of the hotel is amazing.

The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.

Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service.

The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.

The wait staff and maids were great.

The service was so very poor, We could never find a manager, Someone charged 100.00 food service to my room, No ONE on staff that morning could help me. Waitress helped so much in finding the ticket and it was my name on the bill, but it was not my address or state. It took the waitress 30 minutes to find someone to help at the front desk. Then we were told that there was nothing that he could do to help us that we had to wait to talk to a Manager. Trip Advisor says free breakfast, It was not free for us. We will never stay there or recommend anyone to stay there.

How nice room service was when dinner was delivered to our room

N/a

clean updated good shower everything included no extra cost for breakfast or parking

really nice hotel. Suites are setup nice. Beds are good. liked the kitchenette. overall give it a 4 out of 5.

there was trash behind the bathroom door on the floor when we got there and the sheets on the hideabed weren't clean.

Would Not even recommend to a Homeless

overall nice room, spacious and clean. Loved mattresses.

Lets see..tv remote was not working. No internet, and they told me it was my computer, only to find that the isp had been talking to the gm all day and was waiting on the gm to reboot the router. My ac did not work. They told me to unplug it and see.

Nothing

The rooms were dirty.the first room toilet was not clean and then we had ants in the room Ac did not work

Convenient location

Rooms had issues like power outlets that didn't work, light bulbs burnt out, remote missing batteries, no fridge or broken fridge, no laundry, no coke or snack machines. Very poor hotel

Close to where we wanted to stay.

Yes, the lights in the bathroom did not work and the staff available did not know how to change the light bulb so my husband did. Also the bathroom toilet did not flush and again the staff just gave my husband a plunger. I will not stay at a Super 8 again

The bed was comfortable, and the air conditioner worked well

I eat organic, whole foods whenever possible, but there was nothing organic or 'whole' about the breakfast food here. It 'looked' like food and 'tasted' like food, but to my digestive system it was edible plastic that worked it's way through my body like sludge! Ugh!

Receptionist Danielle was very helpful

Slow draining sink

The location is good, the staff is amazing and super friendly. The manager goes above and beyond to make sure you enjoy your stay

N/a

Loved that the room had like a small kitchen.

Got a good price and bought reservation two months ahead. Asked for lakeview side when we arrived, but already dsold out that side.

This guest did not leave comments about this hotel.

Breakfast good and Internet service fast.

Arrived at 1am, the bed had extremely lot of hair in it when I pulled backed the covers. The front desk quickly corrected the problem. They immediately put us in a new room. No other problems during the stay.

the hallways on the 2nd level were very hot - the road sign was covered by tree limbs - very hard to see even on the other side of the expressway. i was charged for 4 adults when i only had 2 adults and 2 children ages 5 and 3. when asked about this they said that they would not have charged that but would do nothing about it. i did not notice this charge until i was checking into the hotel. maybe you can do something about this charge?

The place was nearly empty...which is also a little creepy. The guy at the front desk was friendly and efficient.

It's easy to tell this was formerly a smokers hotel. Due to my back issues, I had to sleep on the floor. When I woke up I felt like I'd spent the night at a nightclub that was full of smokers. My sinuses burned and my sense of smell was out of whack for a couple days after. There were a handful of trash cans in the lobby catching leaks while it was raining. The WiFi was strong but didn't take traffic the whole time we were there.

Wish breakfast was included in the price. This is something most hotel guests expect these days, so we felt sorta sucker-punched when we were charged for breakfast. Service was good, but hotels pretty much need to include breakfast now in order to be competitive. Probably wouldn't stay at a Hilton again because I don't want to pay extra for breakfast.

We had great stay. Service was great. Quick hard line internet for my laptop. They had a couple small events going on but everything was smooth and under control. Great friendly service.

This guest did not leave comments about this hotel.

Nothing

Booked a two bed room. Was told that only a one bed was available. First room was 90 degrees and the air conditioning was broke. Second room was 90 degrees and it took about 2 hours to get down to 80 degrees.

Good value and goof breakfast

Was great friendly service

Nothing

Nothing

Looked like they would kidnap you and sell you in the black market

I have stayed in an $8 roach infested hostel in El Salvador that was cleaner and more comfortable than my room here. The bed smelled like the BO of the past guests, water damage everywhere, the door did not feel secure. The wifi was not sufficient to load a webpage most of the time.

nothing

Blood on the blankets, hair in the beds. Did not wash sheets. Disgusting. No refunds, don't even try

Very clean, wifi is very fast, accommodating front desk.

That I stayed at the Hyatt down the street instead of this place.

The location was pretty good and there was a good amount of parking.

The smoke detector in our room was not working. The battery compartment was open with no batteries. We asked for it to get fixed and it never was. The light fixture in the bathroom had no cover. I saw a rodent running down the hall as I was bringing luggage in. The smell of the hotel and our room was terrible. It even made my nose burn. We did not stay for our second reserved night and we have been unable to get a refund. They hung up on hotels.com who we reserved through. Hotels informed me they could not get a refund so we are now working with our credit card company and have filed a complaint. This was not our first choice in a hotel but everyone was booked up because of high school graduation. We could care less about the amenities, we just wanted a safe place to sleep and this felt anything but safe.

Most of the hotels I stay in for work have contenatal breakfast bar.

Coffee in the rooms was not that good

Location was great.

It was very nice. Alot better than I expected looking from the outside.

The hotel was exactly what I needed & wanted,nothing to expensive & fancy it served my needs perfectly.The location was perfect only about 15 or 20 minutes to my son's house.Good location for reaching the expressways to get anywhere you needed to be.I certainly would stay with them again.

I won't stay here again. Taking the hotel off my options for this trip next year. There is 'stuff' on the picture frames, stains on the curtains, no hangers, a phone without digits or buttons and doesn't work plus the bed is like lying on the floor. There are exposed nail holes in the walls (as if they just didn't feel like filling them when they removed artwork). Paper thin walls allowed me to arise with the baby next door. 1 treadmill in the fitness room (which I should have checked before booking) and as a runner, that is a huge feature for me. While it is a less expensive hotel, I've stayed in Homesteads in Austin for the same price and were absolutely happy, I've also staying in Homestead in a different part of Dallas for the same price and was extremely pleased with their accommodations.

The indoor pool

No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!

Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!

The bed. Slept like a koala. There was also a really comfortable chair. The shower was hot, great feel to it. Also, the breakfast. Goodness me, the breakfast.

The lack of a mini fridge. I like to chill my drinks over night. Strange pictures of men in the room. My sister covered one up because she felt it was looking at her. The hot tub wasn't working.

the proximenty to business and highway

hotel was dirty and seemed to not be kept up..... Saw several things that just did not reflect pride of ownership...

Room and service were excellent. Room had obviously just been remodeled

The room was very nice with a large desk a comfortable chair

The toilet kept running all night. The room was arranged so you could only watch TV in bed and the window was blocked by the desk. The refridgerator was barely cold even turned up high

very quiet and very comfortable

parking was fairly difficult in the evening

It was very clean. The staff was friendly and helpful. The breakfast was excellent. Shopping and restaurants were close

This guest did not leave comments about this hotel.

One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.

Clean room.

No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.

Not much to like

Adult advertisements on TV if not switched over to a specific "area". The staff was very confused by my payment through hotels.com. Did not give me a good feeling that I would not be double charged for my stay. Would not answer direct questions about billing. The room was not what I would have expected from a Holiday Inn. The finish on the furniture was peeling off. The room was very dusty. The hallways were very dimly lit. I would not recommend this location to anyone.

The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement.

The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.

The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.