Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Turkish Airlines made a long flight from YVR to IST a great flying experience. From the attendants, to the food, to the entertainment program to all the extras, a twelve hour flight ‘flew by’. Late departure and arrival was not the airline’s fault.
The food menu was impressive but the actual selection limited. That said, the food was excellent. The seat cushions are less than comfortable for a 12 hour flight. Space i8n economy was very good. One first leg the layover was too short. Added with a delay in arrival we could barely made the connecting flight - but the luggage did not make it. It was sent in the next flight so in the end it was a mini=or inconvenience.
Seats paid for in advance. Seat assignments changed by kayak 3rd party. Seats then changed again by Turkish airlines at the gate. Family seated on opposite sides of the plane yet money taken for seat assignments that were not honored.
Turkish Airlines lost my reservation!!! I had the ticket, the receipt and they lost it!! Because the flight was fully booked, I had to wait 8 hours!!! Turkish Airlines provided me with NO FOOD, NO WATER!!! Absolutely ridiculous. They were pathetic. They admitted it was their fault for losing my reservation but provided me with nothing.
The desk crew at the LAX crew could do better. A girl named Mahesi was very abrasive and unfriendly. She needs a better customer service uproar.
Extremely bad BAD BAD BAD. NEVER TURKISH AIRLINES EVER AGAIN..PIRATES COMPANY.
the cabin was kept too hot. couldn't sleep as a result
Our flight was delayed for one hour is their a credit?
Space between seats is challenging but otherwise excellent service in every way.
Chicago to Istanbul was a much better experience than I expected since I’m more accustomed to Qatar Airways business class. The business lounge in the Istanbul airport was amazing - loved the lockers and phone charging stations, and the bathroom was a spa experience in itself. The onward leg from Istanbul to Karachi was utterly disappointing. Terrible plane, and I felt like I was in economy - the seats don’t come near to lying flat and the food was mediocre. What a sad downgrade - it isn’t as though the ticket on that leg was cheaper. So, on that front, there’s no contest with Qatar airways.
Everything was better but france airlines more better than them
Good leg room for people of all sizes. Pleasent crew.
WE didint profit of food , but for the other think all was good
Spacious and clean aircraft. Good food. Economy will always be squeezed but thankfully I had an aisle seat for stretching exercises. Good selection of movies, particularly Spike Lee joint.
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Too cramped up for the better seats I paid for.
I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.
Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
I had to climb up stairs to enter into the plane with my bad leg. The plane sounds like an helicopter, you can hear it from inside the plane If you can change the air line or plane from Cote d'lvoire to LOS will be better Or better flight direct from JFK to Lagos Nigeria even if it will be limited days of the week
Since 12/12/25, all my 4 checked in bags are still missing. I have no clothes to wear and no entrance to my house because my house keys ate in one of the checked bags. Everything i have are in the bags. I've been going to the airport daily with no answer about my missing bags. I am going to sue Ethiopian airline. This is a disaster. They knew Cote'dviore airline doesn't have the capacity and still went into alliance with them. I've been wearing one clothing since i arrived in Nigeria last Friday. Total mess. I will never fly Ethiopian even if ticket is $1.
I really appreciated the fact that the flight was on time.. I unfortunetly noticed the bad atitude of certain crew members especially the "hotesses" . They were not as much as professional and also they did not respect the passengers.
1 Apart from an issue when my son & I were asked to step to the side while in process of boarding the plane because one of agents cut our boarding passes wrongly and gave us an incomplete portion of it. Fortunately we were allowed to get to our seat after they reviewed the boarding list… 2- We arrived in Abidjan on time at 10:00 pm . We were notified that we are going to be put on an Hotel (Onomo )because our layover was over 15 hrs.. We were finally picked up for the Hotel at midnight… The driver to the hotel was very nice and the hotel crew was very courteous… We were very grateful for the accommodation.
Better than US airlines. Food was adequate and tasty. Aircraft was clean and newly refurbished. Crew was professional and hospitable.
Better than expected. The aircraft was clean and the crew was professional and hospitable.
The plane was very small and hot. The air wasn’t working for the whole flight. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
Poor. Crew members are not customer service friendly. They were slow and aren't helpful. The team in the actual airport seemed ok but actual flight crew didn't seem like they wanted to help at all or be there. Very disappointing experience. I wouldn't want to use this airline again if I needed to fly. The actual Abidjan airport was another fiasco in itself. Definitely will think twice before flying through that airport again.
Everything was perfect but they need to work on the drink I mean soda,the passengers surpose to be entitled to a can of soda not on cups with the amount of money we paid.They have to work on it.
Nothing was good. It was awful. We boarded the plane and were stationary for 3 hours. They assured us they were in contact with our connecting flight and the plane would wait since 95% of us were going to jfk, but they did not. They took us to Abidjan 3 hours late, knowing that we would all be stuck in a foreign country on New Year’s Eve/ day with no assistance whatsoever. They was little to no communication from them. So many more sad details to add, but I’ll just leave it here - Never would I recommend anyone to use Air Côte d’Ivoire. Absolutely terrible airline. No outlets to charge on their old plane, unfriendly staff, not good food.. I repeat, nothing was good about the flight.
I will never flight again with them. No charges plug in the air plane. Just that can tell you how bad the service was.
The flight attendants were very nice, friendly and went above and beyond in making our journey pleasant.
Easy flight, on time, easy check in but long lines.
i cannot remember in the last 10 years, when was the last time i couldn't stretch my legs while sitting. while seated, my knees are almost touching the seat in front of me. the order of Languages of onboard announcements is not the best in all other companies they use their national language FIRST , in air senegal they lut rheir national language last. What a shame
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
The Airline canceled my flight and don’t want to refund me.
My luggage was left behind in Miami. I wasn’t the only one. I couldn’t get a boarding pass from air Maroc but I got one from American Airlines for the air Maroc leg. I had the sense of getting in line with air Maroc boarding crew and showed them my AA boarding pass for air Maroc and I got a new one from them. There were several passengers filing missing bags reports in Casablanca so I assume there isn’t a good coordination between airlines. My AA bag ticket says Casablanca but it is from AA. I wasn’t the only one missing a bag.
I couldn’t find my boarding pass with the information provided by Underpricer. It took me several hours to find what the issue was. Finally I got the right code to get my boarding pass from American Airlines. Underpricer WhatsApp call center finally got it right. When I got to Casablanca my luggage was left in Miami. Not sure which airline fault it was if Air Maroc or AA. I filled out a report with Air Maroc
Flight was late, economy seats are uncomfortable, and there is no entertainment. Food looked good, although I did not eat as it was Ramadan. Flight crew competent and professional. Ticket was not good value for money. Too expensive.
Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.
