Food was surprisingly good for airplane, crew was great, though announcements were sometimes hard to hear. Plane was nice (had great headroom, large screens and big dimmable windows). But seats were uncomfortable in economy (seat width was fine, but not enough shoulder room). I wish I could use my person Bluetooth headphones with screen( I think I could mirror it on my device, but didn’t want to keep tray table down to hold it up).
If I had a chance to rate Turkish airline in negative I will definitely give -100. Worst non professional attitude of ground staff at Istanbul. If I was a owner of Turkish airline I would definitely fire all check-in staff who was on duty for this flight. Rude attitude to all customers. Non availability of food options. Chicken and fish option was finished within 8 rows and only pasta was available (seat rows 25- last row). Seat Front glove boxes were ripped and all stuff was dropping on floor. Flight crew was trying to pacify the customers but this is sole responsibility of the manager who arranged / booked the food for this flight. He must be removed from this position as he has no idea about his job. It was worst flight during my whole life. Never booking again on Turkish airline.
Bussing in a major flight is idiotic. Cabin was too warm. Food was bland and felt old
Crew attendants attention to the travelers. Good food. I always fly with Turkish Airlines
Tv didn’t work and left the gate late but everything else was perfect.
Again poor use of old aircraft and old business class seats that show there age.
Service and food were very good, I liked it a lot. I liked the little gifts we all got , but I don’t think I’d fly on Turkish airlines to go to New York from Istanbul or from New York to Instanbul anymore. Flight is way too long.
We liked the comfort and seats. The crew was not very friendly nor did they check on us to see if we needed anything. Had to ask for water several times
The rules regarding business class lounge hotel/room access were very confusing. Between flights we had an 11 hour layover in Istanbul, but were denied a room to rest as our layover was too long?? Keep in mind that we arrived there at 3:30am after a long flight. Even multiple Turkish airlines employees were inconsistent with the rules. We ended up paying a high price at the Yotel in the airport in order to get some rest. Good thing I did, as a medical emergency was declared on the flight from Istanbul to Atlanta and I was apparently the only physician on board. Luckily I was able to stabilize the passenger and the flight wasn't diverted. The crew called an overhead announcement for a medical doctor, but insisted that I show them a copy of my medical license which I did. Very strange in my 35 years as a physician and responding multiple times to inflight medical emergencies over the years. I was very glad the passengers issue was resolved, but an acknowledgement of at least a thank you from the crew would have been appreciated.
I wasn't able to bring my little dog with me, because of the feedback team's extremely slow response. How are they even allowed to operate with this paste??
TV did not work Special food ordered not honored/not received Response to complaint and request not received Request for window seat but given isle seat even after paying for business class ticket
The crew were amazing. They should improve the inflight entertainment
My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.
Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.
United was best airlines I have seen since I got there choose united airlines
The plane was overbooked and the crew was very rude. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽♀️
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
Cheapflights did not forward the payment for seat assignments, and my partner and I were separated and given center (B and E) seats. Will be requesting a refund.
Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.
roomiest flight in economy I've taken in years. Excellent experience!
The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
There is need to introduce HOME COUNTRY of Departure Meals
The jollof rice and fried plantain. Communication could have been better.
I travel extensively internationally. I only bought this ticket because it was much cheaper than my usual airlines. I had sworn off Lufthansa from past experiences of tiny seat space, mediocre food and entertainment and unconcerned airline stewardesses. I was pleasantly surprised on this flight! My seat space was bigger than I remembered. The plane was new! The stewardesses were great and the food much better. Movie selection wasn't as good as Delta/Air France but good enough. I would now choose Lufthansa again in my top tier of flight choices.
Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours
Waited until boarding started before saying there was no overhead luggage space on the plane.
Because kayak scammed me with false advertisement saying 23kg was included but I ended up having to pay another £200
The flight was canceled and I was directed to Air France two days later than my plan departure day. This involve getting two more days of hotel and also not being able to get a boarding pass until I got to the Istanbul Air France boarding desk. It has been a troubling time.
It makes no sense for several types of drinks to already be out of stock in the middle of the flight.
I have a walker I need it to get from the plane to customs and baggage claim. It had a huge orange tag on it saying it should be given to me as I got off the plane. It was not and the flight staff didn’t know where it was—both on my flight to London and on the return. In It was very frustrating
Late lights, lost baggage and cramped seats. Did not feel that lost baggage was a priority. Communication was slow and often unclear.
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
The travel on premium economy class was very positive. Comfortable with plenty of space and leg room. The service throughout was top notch. Crew members were kind and helpful. Food and entertainment were excellent.
My flight from London to Washington was rescheduled without notification which clashed with my Abuja to London flight. At the end of the day thy had canceled my Washington flight. This resulted in stopping at New York to board a local flight American Airline but I have. Been at New York airport for the past 12 hrs . I am not yet home because of flight disappointment
Everything was perfect dood delicious staff were nice excellent and smooth landing great job 👍
Delay, no announcements, no support to fast track transfer in Casablanca, made the connection despite all but my bag didn’t make it.
They canceled my flight and they haven’t reimbursed me yet
Easy flight, on time, easy check in but long lines.
Dirty seats, entertainment unit not working. The crew member assisting in giving boarding passes was rude. She didn’t give us the seats we bought and then tried to give us 4 seats saying they were in the same row which they were not. We had paid for our seats to be assigned!. Food was bad, service was poor. My son had asked the hostess for a sprite which she told she would get but did not
I couldn’t find my boarding pass with the information provided by Underpricer. It took me several hours to find what the issue was. Finally I got the right code to get my boarding pass from American Airlines. Underpricer WhatsApp call center finally got it right. When I got to Casablanca my luggage was left in Miami. Not sure which airline fault it was if Air Maroc or AA. I filled out a report with Air Maroc
Horrible. Flight was overbooked and I was put on a flight to Miami without a leg to my final destination. And Kayak is not helping resolve the problem
The flight itself was fine. The flight was delayed for nearly 10 hours and there was inconsistent communication about why it was delayed.
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
Good flight overall Welcoming crew Food needs some improvement especially from Casablanca to dc
