Delta One is extraordinary. I fly business when somebody hires me. I just wonder why there is such a chasm between business class and the insanely inhumane and nonsensical coach. The seats are not large enough to fit even my tiny wife. We fly 10% of what we did because we don’t want to pay 5-10 k but for $400 it’s unbearable. It seems like the accountants took over and made stupid decisions. Screw in 20 extra seats and make it so unbearable that people fly 90% less. Just put the damn price up and put some proper chairs in. But business, yay.
Timing, quality of service, promptness and courtesy of the staff
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
delta last minute gave me a boarding pass for a different flight with no confirmation that they were changing it
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Very large passenger too space from my own seat. Arm board couldn’t be lowered because of his size. It wads very uncomfortable trip, as the flight was full couldn’t move anywhere having back pain because of the position in which I was the entire flight.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Very convenient considering that is a non-stop flight, but the Aeromexico still has old model planes, so the entertainment was very poor and the space for carry-on luggage was very limited.
Flight taking off must have been behind, because there was no pre-departure drink for first class like normal. Also, person in front of mine’s seat got stuck in the as far back as it normally goes position for the whole flight even during landing, flight attendant unable to fix it. Gate was not empty when we arrived, but that is MSP’s fault since was overdue for push back, not Delta’s, so had to sit on tarmac for a while and international flight so then still had to go through customs. Flight crew was excellent throughout though!
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Crew was clearly not loving their jobs at any point of the entire trip. Flight back from Mexico, I asked if they had food for sale for the 2.5+hr flight and they did not have any. The business class trip to Mexico also had noted that the catering company forgot to load food. The last leg of trip back had a similarly unhappy crew, a broken toilet, and my seat was broken (reclining would not lock which made landing a crossfit like event). This was a bad week for AA.
Crew was helpful and cheerful especially when they had no refreshments to work with. The plane was never serviced and had nothing but limited water and coffee onboard. For the price point, a concern of services.
AA did not allow to board a flight because my connecting flight from DFW had been canceled. I got on another flight to another city. No service on the plane and I did not use their entertainment system.
2 hour delay due to equipment failure. No updates via the app and airport screens (which continued to show a departure time in the past). AA eventually switched planes and the new plane was not catered or cleaned correctly.
I booked an aisle seat and was given a middle. At 6'4" 230lbs, it is not ideal to fly in the middle row for myself and passengers.
The aircraft had several problems - from excess fuel to non operational ac. Two hours of delay in Chicago could have been avoided with proper planning and aircraft maintenance.
They made me pay $40 to check a bag that was listed as free when I bought my ticket. Then before boarding they offered to check any bags free.
The seats from lax to DFW was so tight that I could not move my legs . No WiFi and had to pay . Not a good selection of entertainment
The flight was good. We had to spend almost an hour on the tarmac when we arrived in Dallas. Waiting for a gate. What’s the point of arriving early if you have no gate to park at?
Lower WiFi prices; allow us to see our flight on a map; more variety of drink choices.
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
The flight crew was kind, flexible, and accommodating. The seats on the plane were extremely uncomfortable.
Check-in experience, for business call please provide a premium experience
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
Entertainment devices on A380 need to be fixed, the seats might do with updates.
Everything. Employees offered to help me because I had to use a cane.
Check-in and boarding were great. On flight staff were rude and disrespectful. Paid for extra room and found it incredibly cramped. Bathrooms kept in poor condition. Overall negative experience.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Due to the operational delay with Southwest, I missed my connecting flight in New York. Southwest rebooked me with Turkish. Southwest paid for my accommodation in NY, but did not provide food at the hotel. I ended up spending 34 dollars on my dinner. Moreover, in Istanbul, where I transited, I had more than 10 hours of layover without access to the Turkish Lounge. I spent 117 USD to have access to the Yotel cabin for only 4 hours of rest and recuperation from jet lag. This was the most painful trip I have ever had in my life.
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
Improve food quality and clean the seat . Bathrooms not clean
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
The flight itself was fine. The flight was delayed for nearly 10 hours and there was inconsistent communication about why it was delayed.
They had everyone line up for boarding and then made us stand there for 30 minutes
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
