Delay. Long wait in line. Poor communications.
On my flight from Cape Town to London I was not notified that the flight had changed and missed the flight. British Airways would not help with a different flight and basically said I need to buy another ticket and fight for a refund. I need to speak with someone to get this resolved and reimbursed for the additional ticket I had to buy along with extra COVID tests I had to take, not to mention additional hotel stay and missed income from work. Please contact me as soon as possible.
It was cancelled and I was forced to buy another ticket.
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "I really did not find anything to improve, it was a pleasant flight"
Pros: "My air hostess was very friendly and kind"
Cons: "Food for vegetarians"
Cons: "No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience."
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Pros: "The crew members are super friendly and caring."
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Pros: "Impressed with food and crew!!"
Cons: "Very narrow seats"
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Pros: "That the flight was on time."
Cons: "not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Pros: "Friendly crew,"
Cons: "The flight attendants were awful. Even before the flight had taken off, I watched one hell at a passenger when he couldn’t find his seat"
Cons: "Better business class seats"
Pros: "Friendly crew, new release films"
Cons: "Quicker boarding and better food"
Pros: "Crew were very good"
Cons: "Poor entertainment system"
Cons: "Every think was ok"
Pros: "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Cons: "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"
Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"
Pros: "City airport is very convenient from East London. Flight is only 40 minutes"
Cons: "Seat in row ahead was broken, causing it to recline too far and not correctly return upright"
Pros: "Service was excellent"
Cons: "Entertainment system getting a bit long in the tooth on 747. Hot breakfast could have done with some colour"
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Pros: "This was the right size airplane for the long trip very comfortable."
Pros: "Food !!the services"
Cons: "The seats not very good and the tv screen"
Pros: "No hassle with hand luggage"
Cons: "Had to wait around while waiting forever to learn about gate. Were told that gat would be revealed 45 min before flight. It came about 20minutes before. It was a little harrowing."
Pros: "Plane kept to time schedule fabulous"
Cons: "Traveling economy"
Pros: "Crew, boarding process, food, cleanliness, movie choices were all good."
Cons: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Pros: "Efficient processes. All went to plan"
Cons: "Tight seating. Old plane. Entertainment screen sub par"
Pros: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."
Pros: "Effortless flight from CDG to LHR before returning home to New York. Had the opportunity to spend a night in London to visit a couple friends and some of my favorite shops in town. BA kept my checked bag so I didn’t have to lug a suitcase around for my 19 hour layover."
Cons: "The ticket agents in CDG wasn’t the friendliest from such a well respected brand but zero complaints considering the deal I got to spend a week in Paris!"
Pros: "Your staff were truly excellent, helpful and engaging."
Cons: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Cons: "Old plane both ways, small seat no electric outlets just all round old"
Pros: "Efficient boarding and friendly crew members."
Cons: "I booked via Lastminute.com and I was unable to check in online due to a system error. I called BA who said this is a fairly common issue with booking with some travel providers for BA flights. As a result I was only able to check in at the airport (which was 19 hours after I planned to check in online) and hence got a mediocre seat. This issue should be resolved, especially between such an established airline and such an established travel website. The entertainment is poor. The music available only caters for certain tastes (either it is ultra modern or classical) and the selection is markedly inferior to that of other airlines. The film selection is very limited."
Pros: "Nothing. Not one redeeming thing to say. What a shame."
Cons: "Everything. Massive delay, but not that much as it was JUST before the threshold (by 5 minutes), cheats. Radio failure was the excuse, followed by crew change - yeah, right, not buying that one - more like radio was fine, but crew wanted to chip off work early and avoid last flight (common tactic for a demoralised/unionised workforce). Border is still broken at LGW. THIS is Broken Brexit Britain."
Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."
Pros: "The crew was very friendly, gracious and helpful. Adequate space for my knees."
Cons: "I was in the middle seat, but surprisingly didn't feel too squished on this relatively short flight. I don't remember receiving food which means that it was neither good nor bad enough for me to think about it."
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Cons: "They were awful"
The flight itself was fine and the pilots were great. The crew was awful - the purser WOULD NOT SHUT UP, they ran out of food, I would not serve the “beef” dinner option to my dog. The boarding process was a clusterfuck-no announcements were made about boarding groups, and when we did get on the plane, attendants were blocking the aisles taking orders for the premier lounge and not letting the poors get to their seats
Order soecial meal early!
Flight attendant’s accent made her almost unintelligible during safety talk. Otherwise fine.
Flight crew was great. Boarding experience was good. EWR is so much better than it used to be.
Cons: "When flight is delayed (by taxing for 45min or delayed take off of 3h40) allow passengers who are trying to connect disembark first."
Pros: "The crew made up for the delay."
Cons: "The delay and the communication were awful."
Pros: "Flight was quick"
Cons: "better coffee"
Cons: "Excellent keep doing what you do."
Pros: "Not much"
Cons: "Cheap seats. And why were we not seated together when we booked way in advance?"
Pros: "The plane was clean, the pilot and attendants were pleasant."
Cons: "Rules are rules. Yet, at least ten people brought on more than the designated one carry-on bag and purse. Flight attendants shouldn't have to deal with those poorly mannered passengers who think they deserve special treatment. Otherwise, it was all fine."
Pros: "Helpful staff and smooth flight. No connections or Hassels"
Pros: "*They offered a few snacks (small bags of cookies and water) during our 2 and a half hour delay. *Staff was friendly."
Cons: "*Over two hour delay * No organization between the three boarding classes (3,4 and 5) so people just pushed to the front and stood in the way. *Overhead bin space was limited. *The inflight entertainment never worked."
Cons: "A 1 hr Flight was delayed 2 Hours! Missed a special event because of it. Will never fly United again!"
Pros: "They were very friendly and helpful to unapproved toddlers and while we waited on the tarmac for incrlemnt weather (not United’s fault)."
Cons: "They made me pay for bags when I only had one carry on"
Pros: "Thought it was cool with the screens in the seat even though I didn't use them"
Cons: "Seats were cramped and the power outlet was to hard to reach since I couldn't see it. I ended up just using my battery pack."
Cons: "It was my worst flight ever. Blowing of conditioner was unbearable. I had a headache all the flight because of this and there was no way to turn it off. I was proposed to sit in another place by one stewardess, but after 20 minutes another one kicked me off saying I should pay to change a sit. And there is no entertainment on 11 hours flight. Entertainment was available only in your own device and you should by internet to set up united application on which it available. I had more then 20 flights through Atlantic Ocean with different airlines and this one was the worst."
Pros: "Food was good"
Cons: "Seating and maybe some different reading material"
Cons: "More legroom is needed."
Pros: "On time, crew was very friendly"
Pros: "Wi if!"
Cons: "Uncomfortable seats"
Cons: "Very bumpy ride....but I realize that can't be helped"
Pros: "Bigger jet, more room. I was able to keep my carry on with me in the over head bin. Friendly staff. Very clean cabin."
Cons: "Cramped plane. Not enough space. Late boarding and then sat on the tarmac for a while."
Pros: "Everything was on time. Had enough time to get breakfast before departing. The stroopwaffle is awesome."
Cons: "Very cramped plane. Very hot in the cabin. And veneration wasn't good, cabin smelled like farts. The bathroom door lock was broken and didn't close all the way either. Had to gate check my bag again."
Pros: "Service,crews are friendly and nice"
Cons: "Cancelled and automatically booked with no option for a refund unless I waited seven hours in line at 1 AM. Ridiculous especially given demver's proximity to the springs. WEBSITE NEEDS A STREAMLINED REFUND OPTION FOR AUTOMATICALLY REBOOKED FLIGHTS."
Cons: "The flight was cancelled so I'm on stand by for who knows when"
Pros: "Both flights were early landing which was nice everything moved smoothly"
Cons: "I didn't have an assigned seat in the 22nd flight so when they called I asked about they said wait for ur flight to be called so I went and Sat back down til they called me by name so almost missed my flight because the communication with the staff needs improvements"
Cons: "You have reached your limit on how tight you can pack the seats. I am 6ft. 1in. When I sit all the way back in the seat my knees still hit the seat in front of me."
Pros: "The staff was really friendly and nice, they helped me have an extra seat for my infant (in arms)."
Cons: "The boarding process at Berlin Tegel was very difficult. I was not able to bring the stroller to the gate, so it was very hard for me to manage carrying an 18 month old baby and all of our carry on bags through the airport and to the plane. The plane had to be boarded via a stairway on the tarmac. It would have been helpful if United staff could have offered a hand there."
Pros: "I was too sick to wait in the airport between flights and my husband came up to Denver and picked. Me up."
Pros: "Speed and friendly staff"
Pros: "Chairs, charging stations onboard, courteous flight attendants, onboard entertainment."
Pros: "Flew on Delta Airlines"
Cons: "Had to run to Delta and barely made that connection."
Pros: "Updated interior. Those new seats make it feel like a lot more room."
Pros: "There was one really nice flight attendant but it looked like she had to do everything! I never saw the other person who was supposed to help her."
Cons: "We were stuck on the Tarmac when we arrived for an hour. They said it was because of lightning but the storm had passed in 20 minutes so for 40 minutes it was just raining. We had no idea what was going on."
Pros: "Larger plane, great comfort. Nice staff!"
Cons: "You have to pay for wifi, nothing to look at during flight."
Pros: "I had an empty row."
Cons: "Waiting for boarding an extra 30mins. Waiting for departure an extra 30mins. All after having my gates switched, and walking accros the concourse just to get to it."
Pros: "I like that they waited for me before they took off"
Cons: "My flight to Houston was delayed so I missed my other flight to Calgary. I had the most imported meeting at work that I will miss because I am stuck here until 8 o clock in the morning! I've been in the airport and they did not give me a hotel or vouchers for food or ANYTHING! Most horrible experience with United airline! NEVER fly with them!!!"
Pros: "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
Pros: "Everything was perfect"
Cons: "Boarding was 15-20 minutes late, no one at the counter. Bumpy flight due to turbulence due to weather."
Pros: "Female pilot was the best I've ridden with"
Cons: "The delay was horrible."