Daily cleaning, installation of cabin HEPA filters on flights from Africa to San Francisco
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Scores according to KAYAK customer reviews
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Cons: "Heating and serving food in plastic containers."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Pros: "Staff is nice and polite."
Cons: "Need more movies choice and TV"
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Cons: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Cons: "Long trip"
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Pros: "They greeted us in Georgian at the gate during boarding, this was very nice."
Cons: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Pros: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Cons: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Pros: "aircraft A350 , food choices , Doha airport , Staff attitude and willingness to help ."
Pros: "service attitude"
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Cons: "Snacks and drinks could be betteri"
Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Cons: "Food wasn't good"
Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Pros: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Cons: "The alcoholic drinks on the craft had to be banned for sack of God"
Pros: "Crew courtesy, exceptional service"
Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "Overall OK food not all that up to the mark"
Cons: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Cons: "It was all good"
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "Comfortable and easy"
Cons: "Departs in early morning"
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Pros: "Price & accuracy"
Cons: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."
Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."
Cons: "The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service."
Pros: "Crew very helpful"
Cons: "Was requested child meals at time of reservation but it was not available on the day of the flight. The crew tried their best to accommodate the kids.."
Pros: "The seats were a bit roomier and more comfortable than any other plane I have been on. There was a good variety in entertainment selection on the individual screens. The stewardesses were lovely and attentive. Food was delicious and balanced and was served with real silverware."
Pros: "This was my first experience on Qatar Airways. I flew from Chennai to Los Angeles via Doha. Things I liked: 1) Ample leg room in economy 2) Very friendly staff 3)Good quality food"
Cons: "1) Had to wait at the baggage check-in line at Chennai airport for 1 hour and 15 min. By far the longest I've had to wait to check in my baggage in my 15 years of flying international airlines! Ridiculous!"
Pros: "Food quality need little bit improvements. Did not have enough juice I asked for and some food were really cold and some food had too much minty flavor I had asian vegetarian dish."
Pros: "It was clean. The aircraft was new, well maintained."
Cons: "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
Cons: "Difficult trip and costly delays both ways. Going to Cairo from Istanbul we were delayed 5 hrs so we arrived at 1AM instead of 8:30PM the night before."
Cons: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Cons: "I got in a car accident on the way to the airport for my flight. I went in an ambulance to the ER and had a doctors note that I was safe to fly the next day. When I tried to move my ticket to the next day, with a business class ticket that cost $4000, Turkish airlines wouldn’t do it. They made me pay $3000 to get home . Unbelievable"
Cons: "This flight didn’t take take off on time. It was delayed A whole hour which made me miss my connection flight To Houston."
Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."
Pros: "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
Pros: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Cons: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
Pros: "the food is good - staff are generally friendly but not great with English if you have a problem"
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Pros: "The service is excellent and they do everything in their control to make a long flight comfortable."
Cons: "It's a long flight - nothing you do about that."
Pros: "Better than average in flight service. Excellent in flight entertainment"
Cons: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Pros: "Comfortable flight, friendly flight attendants, food, usb port to charge my phone, and the in-flight entertainment"
Pros: "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
Pros: "Turkish airlines is the worst of the worst."
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Cons: "My flight was cancelled two days in a row. When i tried calling the 800 number call center, it didn't work. When i called the Turkey phone number, the communication was bad. After 3 days of being stranded i went to the Turkish Airlines office and they were not able to help me with a new flight or a refund so that i can purchase another ticket home."
Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"
Cons: "Got lucky to be alive after the flight"
Cons: "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"
Pros: "For a 13 hr flight on economy class, it was excellent. Cabin crew was very polite. Food was tasty. Boarding was descent. Nice collection of music and movies. Best of all wifi on an overseas flight. Live TV news channels."
Cons: "Seats are kind of small and narrow on economy class but I guess that's in most airlines."
Pros: "no problems"
Pros: "Great selection of movies. Really got a kick out of the Batman vs. Superman stuff! :)"
Cons: "I was a bit tight in my seat, and when I went towards the back of the plane, I saw a number of people had a whole row to themselves. It would have been nice if the spacing was better so more of us could be less cramped."
Pros: "The touch screens and little care packages we got once we were on the plane were great. The food was really good, too, but they ran out of one dinner option before it got to half the plane."
Cons: "The entry to the plane in Istanbul was complicated--double checking at the gate for security and then also the boarding entry. The lines were crowded and disorganized and began late. After we were on the runway, we actually turned around and went back to the gate to let one sick passenger off. the flight attendants went up and down the aisles multiple times opening bins and asking people if the luggage was theirs or not before we could leave the gate again. It was really disorganized and bizarre. The flight itself was fine. The flight attendants weren't overly friendly, and they were missing during longer stretches, leaving passengers to find refreshments on their own. Beyond that, things were thankfully uneventful."
Pros: "Very friendly crew relatively comfortable airplane some of the best food up in the sky"
Cons: "had to board bus from terminal to airplane. too many checkpoints from security lines to the plane. some of those you can understand in a plane heading to the US. BUT some of them are totally useless and unnecessary. alos putting too many stickers on your passport. Turkish have to keep in mind that if every airport has done the same my passport will be covered up with stickers by now."
Cons: "Not comfort although it was so expensive ticket"
Pros: "Entertainment system was great. I asked for an extra legroom seat when checking in (because I'm 6ft+), and this request was entertained for both me and my wife."
Cons: "The 2nd meal didn't have any protein and didn't taste very good. The seats are generally tight for anyone who is taller than 6 ft."
Pros: "Although a fairly long journey, we were all very comfortable and treated very well by the staff."
Pros: "I liked the flight attendants. They were all VERY pleasant and accessible. They were all service oriented and felt that they honestly wanted to ensure that they flight was as comfortable as possible."
Cons: "Total chaos boarding. It was hoarding cats in a pen. NO organization what so ever. The serving of the food was a nightmare.... the food was served in sections. the hot plate first ... 5 minutes later... the hot bread... then yet another 5 minutes later... the drink. No water to be had. Was in the air for a full 5 hours before they brought the cart around for water/refreshments. Horrible."
Pros: "I thought the crew was very good and more helpful and friendly than the average cabin crew."
Pros: "The crew and food were good"
Cons: "Connection in Istanbul is bad. Lines were long and not orderly. Bad experience overall. Flight out of Istanbul was late. The reading light did not work. The crew was very nice and service was good. Again, luggage did not arrive. This time 2 out of 2 pieces. One piece arrived a day later the second took more than 48 h."
Pros: "Lost luggage"
Cons: "They cancelled my seat because of overbooking but they can not explain why? I was able to change my ticket two days later. Unexperienced staff, such a caos at the thy counters."
Pros: "Despite delays due to weather, we did take off and land as planned. Food and inflight service and entertainment was good."
Cons: "At the departure airport there was no information provided about the flight or delays. Airline staff was not helpful. When arriving 2.5 hours late, no gate or transfer information was provided and had the airline staff in Istanbul not lied to us, we would not have had to pay for a hotel and stay in Istanbul overnight."
Pros: "I liked the coach video screens and entertainment system. Screens are large and easy to use, as is the touch screen interface. Lots to choose from. Good system! FAs very friendly and helpful. Quality staff on board my flight."
Cons: "My IST - SFO leg was VERY long. Considering the length of the flight, nowhere near enough water was handed out. About 3 hours into the journey a single pass was made through the cabin offering bottles of water but that was the only time it happened in a 13 hour flight. FAs were happy to give water - in single doses in a cup when asked but service could be improved. Better service would include 3 passes through the cabin at regular intervals offering full bottles of water and not just a cup."
Cons: "Seats 24a/b were next to exit door. Airplane is pumping out cold air literally right next to your feet. Crew was not willing to change temperature. Was not willing to offer comparable seats somewhere else in the plane despite having space. So, we were cold despite layers of blankets throughout the 13 hours of flight."
Pros: "Awesome access to English movies that made a 13 hour flight from Istanbul to SFO bearable. There was more space than most coach seats and their 2-bags free checking policy meant there were fewer lines in the aisles and more room in the overhead compartments. Being used to US airlines, having two meals and a wide range of free beverages (including fresh-squeezed OJ and wine) was a treat."
Cons: "My only complaint would be the lack of any US TV programs among the many video offerings on the longer flight -- there was no video on the 2-hour connecting flight. The food on both flights was just OK, but it had a smattering of lots of East and West so everyone could find something."
Cons: "I traveled on the same airline from SFO to IST 10 days ago and loved it. However, this flight from IST to SFO was terrible. The crew probably was trying to do their best but it didnt work. - I was feeling sick so i pushed the attendant button 4 times to get someone to come by. - When they did come by and I asked for some tea, they got me a lukewarm tea! Seriously. - The toilets - When I used it mid-way, it was terrible. It needed restocking and actual cleaning the pot since the flush couldn't take away all of the solids i guess. Gross."
Pros: "Good meal and outstanding video options."
Cons: "Gate security in Cairo was a hassle but not Turkish Air's fault."
Cons: "seats too close for comfort...my knees were cramped when the seat in front of me leaned back. i'm only 5'4" so I really felt for the people taller than me...other than that the flight was wonderful..."
Pros: "Taking 4 different flight , all of them have very dirty seats ."
Pros: "Service and punctuality"
Pros: "Boarding in SFO and Crow in general"
Cons: "Boarding in Egypt and ground service and support in Istanbul Online service needs to meet as least the other Airline services."
Pros: "Good selection of food offered."
Cons: "Both meals served were cold/warm. Rush delivery with poor execution on heating the food. Also suggest Turkish get Ginger Ale on board. This helps some travelers keep calm."
Pros: "I found TA to be great in every detail--schedules kept, cabins well-appointed, food exceptional. Will use them every time I can from now on."
Pros: "Friendly staff."
Cons: "I don't know if something awful happened to them, but this crew seemed preoccupied and totally apathetic. A large piece of luggage fell out of a bin in flight and hit me on the head, and they literally ignored me when I told them about it. I could have been really hurt, but it was as if I wasn't even talking. I also noticed they ignored other people asking them questions as if they weren't even there. Totally ludicrous."
Pros: "Great personal entertainment system and good food. Nice travel pouch handed to passengers. Wine availability. Nice crew."
Cons: "We were left waiting in a gate cramped without enough seats then we were asked to board a bus to take us to the plane which also took a while. I feel bad for the elderly and disabled that had to go up and down the stairs."
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Pros: "Great selection of movies"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Cons: "Delayed take off and waited for the bridgr"
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "entertainment services"
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Delayed four hours"
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "The only thing I liked was that I was one fight closer to home. This flight was awful."
Cons: "The aft lavatory had a broken seat lid so they took the entire lavatory out of commission for our flight, and our flight knowingly experienced ground delays so one lavatory for 100 people for several hours is UNPLEASANT. One crewmember was in a foul mood, and due to the lavatory issue, refused to let anyone use the forward lavatory while she was doing drink service, even during an emergency."
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "I liked the free in-flight entertainment - movies, music, HBO, etc. That was very nice and helped the flight fly by"
Cons: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."
Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"
Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."
Cons: "Spent 90 minutes on the plane before it even took off."
Pros: "The flight attendants were friendly and efficient."
Cons: "The flight was over two hours late because of winds in San Francisco."
Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."
Pros: "Have not flown Delta for some time and was very impressed. Definitely would fly again."
Cons: "Three hours departure delay from Munich to SFO"
Pros: "Literally one of the worst check in experiences I have ever had traveling"
Cons: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pros: "Overall once on the flight the service and comfort were very good. Attendants were very nice and helpful. Always had a smile and made the flight enjoyable. We specifically picked this Airline for its service and reliablity"
Cons: "The checkin and "Automated" Baggage Check were a disaster. It took us a full 2 hours to check our bags and get to thru security and our gate. We were practically running to get to the end. The layout of the airport is very tough to get from point A to point B. Walking a long distance with multiple security checks. On top of that, the plane was almost an hour late boarding and then taking off. It was a mass of people with no way to cue for an orderly boarding process. No instructions or info given to allow us to go get something to eat or drink prior to boarding."
Pros: "Flight crew was amazing, as well as the first meal....restaurant quality."
Pros: "They were great with service"
Cons: "Having to have to close my window shade so I couldn't see outside"
Pros: "The seating configuration was ideal (2-3-2)"
Pros: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Cons: "It was a pretty short flight so no complaints."
Pros: "The sandwich was ok. Flight attendant was just fine as well."
Cons: "The plane was delayed for no apparent or known reason. Took forever to board and then we missed our connecting flight. I have no need to fly Luthansa again. Get what you pay for with bottom of the barrel airlines I guess."
Cons: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Pros: "Very smooth ride. I liked that they left water/ juice/ snacks downstairs in between meal service. The crew was super friendly, the entertainment selection was awesome too."
Cons: "My chair wouldn't stay reclined :/"
Cons: "seat did not recline at all,"
Pros: "Punctual departure and arrival. Crew was professional if not always friendly."
Cons: "The worst food I can recall I have ever experienced on a plane. So bad that I didn't have more than an unfortunate bite from my "dinner" entree. The food was especially noteworthy as the trip over was so good... In the entertainment category, the sports and news line-up only had old soccer games..."
Pros: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Cons: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Pros: "crew, cleanliness"
Cons: "very little legroom, very uncomfortable for travellers who cannot afford business class"
Pros: "going home"
Cons: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Pros: "The entertainment options are excellent and make the flight go faster. Meals are good and well spaced."
Cons: "Leg room in economy class is still a problem. 11 hours with very little room to shift position is just unpleasant."
Pros: "Better than my other Lufthansa flight m, which was canceled, or the SA legs because those planes were old."
Cons: "Everything else about buying the ticket with Kayak. Canceled flights and lost luggage with Zero help from Kayak. Kayak didn't even answer customer service lines when I rang for 2 hours in one go."
Pros: "The customer service representative was able to get me on a flight that departed earlier due to its 2 hour delay."
Pros: "The food"
Cons: "Was not offered a head set inlees it eas in thr blanket and pillow package. But was a nice flight snd srrvice. I injoyed the food."
Pros: "It was good because I was placed in EconomyPlus"
Cons: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Pros: "The crew were amazing; very helpful, polite and caring"
Cons: "Food should be less but better quality"
Pros: "Crew members were very friendly and efficient."
Cons: "Seat felt very cramped, even more than usual . I could barely get in /out of my seat if the seat in front of me was reclined."
Pros: "Was happy when I got off United Airline plane."
Cons: "It was not Lufthansas, it was a crappy, old run down United Airline jet. I do not like flying with United. Was kind of tricked into this one. I would have paid more not to fly United."
Pros: "I was very sick through the flight and they took such good care of me. I appreciate their care and help from the bottom of my heart."
Pros: "The crew was great. Probably the friendliest people I've ever flown with. There's no way they can make sitting in an economy seat at the back of the plane for 12 hours comfortable; but they did do everything they could to make the flight as enjoyable as possible."
Cons: "Flight was delayed by an hour, which resulted in me missing my next two flights and having to reschedule. As a result, my bag was/still is lost."
Pros: "The crew and all the transferring activities were great."
Cons: "It was a lack of the movies in Russian."
Pros: "Good service during flight"
Pros: "Crew, boarding, flight ahead of schedule"
Cons: "I booked Lufthansa...why was I on United?? United is a far inferior company. No food on a cross-country flight?? I was asked to pay for any more than a couple glasses of water. Really? On a 6 hour flight? I had to pay for entertainment? All my other flights it was free...feels like nickle and diming. Will not fly United again."
Pros: "Nothing. Our flight was delayed by 4hrs due to weather conditions at SFO."
Cons: "Same issues as per first leg of my trip - Brussels/Washington, but even more restricted seat space. There was a empty row[3 seats] empty behind me. I'm a DVT patient[got it a couple of years ago while flying back from China - didn't move during the entire flight] and need to move frequently and need legroom to stretch out my legs as much as possible when sitting. Anyway, having informed a crew member about my DVT condition, I asked if I could move in the empty area - mind you, that was after plane door was closed and boarding had been completed. She refused only to give after takeoff the area to a lady with a little dog in her purse. This flight was operated by United. Our household will from now on avoid any flight that's operated by United."
Pros: "Crew was very professional and attentive. Great experience."
Cons: "Boarding was delayed for some reason, and the ground crew did not board by rows making boarding process a mess. I am also disappointed that seats don't have power outlet (USB only) in the 380, one of the newest planes. I bought the Wi-Fi day pass but my laptop run out of battery towards the end of the flight."
Pros: "We left a little late but arrived early."
Cons: "My back was hurting after ten hours plus in my seat - even though I was in Economy Plus. The main course of my Asian Vegetarian Meal was tasty but the accoutrements were borderline dreadful."
Pros: "the comfortable plane from MUC to SFO was the best, with the best service and entertainment system. It was long, but comfortable."
Pros: "For a red-eye flight, the crew were conscious that most of the people wanted to sleep, so there were very few disturbances."
Cons: "My wife and I were seated separately even though we were on the same booking."
Cons: "A plane that large should have better gate accommodations and board early, not late."
Pros: "Flight was horrible, nobody helped us to find connective planes. All planes were late."
Pros: "Water served all during the flight."
Cons: "I was asked to move to another seat by a flight attendant to accomodate a couple who wanted to sit together. I had purchased an economy plus seat months before and paid extra for the seat. It was an uncomfortable situation so I did move and it impacted my flight. I was not happy about that."
Pros: "decent movie selection"
Cons: "boarding was delayed, and waited a log time for baggage"
Pros: "Normally I fly a code share partner for my long haul flights to and from Germany. This is my first flight in Lufthansa and I can only say that I will be scheduling many more flights on this wonderful airline."
Cons: "It was United not Lufthansa"
Pros: "We were traveling with a small service dog. The extra attention and service was amazing! We will always use Lufthansa for any future international travel."
Pros: "New plane"
Cons: "It is unpleasant to travel on long distance flights-coach. That is just the fact. Unfortunately a large size passenger was sitting next to me. That made my already tight space even more uncomfortable. He was very considerate but a person is unable to shrink himself. Airlines should offer some kind of reimbursements if this happens. I felt bad for the fellow as he was polite."
Pros: "good movie selection, although none of the headphones worked, since they were the wrong plug style."
Pros: "Once I got on the flight the next day it was fine. I was given an exit row seat."
Cons: "flight was cancelled, rebooked for next day. United ground team was terrible in terms of giving us information about rescheduling, getting to the hotel, etc. Huge lines and no extra staff available to help. I will probably never fly United again. Frankfurt airport is awful - extremely long walks, no transportation, very confusing directions. I will try to avoid Frankfurt in the future."
Cons: "The flight was overbooked and we were not allowed to board in spike of the fact we had purchased our ticket 2 months in advance. Inexcusable"
Pros: "Plane was in good shape, clean and seats in economy were comfortable. Crew was ver courteous and helpful. There are lots of bathrooms for economy so I never had to wait in line for one."
Cons: "Entertainment options were so-so. Lots of modern films, not all of them quality. Perhaps having a section with all-time great films would be good."
Pros: "Staff is efficient and cordial. Food is outstanding and plentiful. Drinks of all sorts are constantly being brought by. In-flight entertainment is terrific, as is the "view from the cockpit." Great flight."
Cons: "I won't fly into Munich again. First we couldn't get out of the space we were let out to (and into the terminal). Then we had to walk at least a half-mile to find out where we were. Then they couldn't figure out what to do with us (screen? no screen?). Then after we're screened, we go upstairs to connect with our next flight and are made to go through the screening all over again. None of this is Lufthansa's fault (unless they dropped us off at the wrong place); the security people seemed clueless."
Cons: "Free wifi"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Cons: "Flight got cancelled"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "KLM crew exceed our expectations"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Great plane and staff"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Lovely staff, good food, great movies."
Cons: "Tiny old cramped plane."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "OLD plane without comfort or entertainment"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "captain was great."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "The price was nice."
Cons: "Plane looked unkept on exterior. Crew was nice but lazy."
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Airlines flying from Africa to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Africa to San Francisco
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