WE LEFT LATE WE ARRIVED EARLT BUT SPENT 45 MINS ON THE RUNWAY WE THEN WAITED 2 HOURS FOR OUT BAGGAGE NO UPDATES PATHETIC ' ALSO WERE NIT MET BY WHEELCHAIR ASSISTANCE IN PHJLADELPHIA AND IT TOOK US NEARLY AN HOUR TO FIND SOMEONE EVERY ON SAID THEY HAD CALLED BUT NO ONE CAME I HAD TO WALK TIL WE EVENTUALLY BY CFANCE CAME BY THE WHEELCHAIR DESK. EVERYONE WAS MOST UNHELPFUL WHEN WE STEPPED OFF THE PLANE AND ASKED YOUR REP ABOUT THE CFAIE HER ANSWER WAS WE CONTRACT THAT OUT NO OFFER OF ASSISTANCE WHEN O COMPLAINED TO ANOTHER REP SHE TOLD ME TO WEITE A LETTER!!!!!! Pretty DISGUSTING CUSTOMER RE;ATIONS
This was delayed nearly 2.5 hrs for no reason. This is absurd.
An old plane that shows its age--including uncomfortable seats.
If we could get the wireless working on these flights that would be awesome
Flight attendants not enforcing mask on some younger passengers
Pros: "Flight crew very friendly"
Cons: "Can’t think of anything"
Pros: "Nothing everyone was rude and I seemed to bother them"
Cons: "Everything from communication to compensation"
Pros: "leaving on time"
Cons: "provide a snack"
Pros: "Very nice!!"
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Pros: "quick ontime boarding"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."
Pros: "In flight entertainment and food were great"
Cons: "Wish seats were comfier and more legroom"
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Cons: "The gate agents were rude. So happy with their ‘power’ over passengers who are loaded like cattle onto the plane. They barked at every other passenger that their carry on bag was too big and wouldn’t even listen to train when bags would fit into the size checking stand."
Cons: "The attitude from the crw"
Cons: "Was very cold on fight,"
Cons: "Rude and disrespectful"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "The seats are terrible. The most uncomfortable flight I have ever taken. Awful all around."
Pros: "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
Cons: "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
Pros: "We landed 8 minutes early although we left 20 min late"
Cons: "No food, no entertainment on a small plane"
Pros: "On time, efficient, new plane. No troubles."
Cons: "I loved everything"
Pros: "The plane was fairly new. Video worked."
Cons: "You sold me an Iberia flight and stuck me on American. That's very wrong! Then, I had a screaming infant and didn't get one minute of sleep on an overnight flight. American is so cheap they don't even have ear plugs any more. Seats are too small."
Cons: "24hrs delay and very poor communication from crew are not acceptable."
Cons: "Terrible airline. Will not fly them again."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "No TV's in back of seats (aisle TV's with poor resolution), no ac outlets, no wifi onboard. Needed to change a tire, flight was delayed 2 hrs"
Cons: "Flight was delayed and i have to miss my connecting flight."
Pros: "That the flight was not full and staff were just great very friendly and helpful."
Cons: "All good on this flight."
Pros: "On time and smooth flight"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Pros: "Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride."
Cons: "Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy."
Pros: "Seats were more comfortable than expected. Flight was smooth and uneventful"
Cons: "I did not like being asked to pay extra for a seat assignment. Luckily I was assigned a great seat even though I chose to wait until check-in!"
Pros: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Pros: "On time"
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
We were delayed due to having to wait for the ice truck to warm up. Then, I missed my connection flight so I’m stranded in Denver
Cons: "Terrible process for check-in. Unable to check in online for basic economy. If issue is with a bag then have customer take picture of carryon"
Pros: "Not much interaction with crew Felt crammed in"
Cons: "More leg room And don’t slam overheads so hard"
Cons: "Delay that caused us missing the connecting flight."
Cons: "More time was spent by cabin attendees selling food and drink items to one row than the rest of the passengers, making us wait for complementary water or other drinks . Really? There should be equal service for all passengers. Makes me wonder if there are incentives for the sale of extra items"
Pros: "Great crews"
Cons: "Not sure"
Pros: "Automated text update"
Cons: "Inconveniencing basic economy passengers by forcing them to check in at the checkin counter instead of online The flight was late departing due to crews not arriving on time"
Cons: "Lines in oranestad"
Pros: "On time. Flight attendant was exceptional."
Pros: "Everything went like clockwork"
Pros: "Stroowafel was excellent as was the coffee. Mobile app is well-designed."
Cons: "Tightly packed cabin seating reminds me of an AMC theater."
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The crew was very good."
Cons: "We had a two hour weather delay and 4 gate changes. Had to unnecessarily walk from one gate to the next. Every time we got a. Texted updated we had a new gate number. Frustrating. Then the plane arrived from LaGuardia but there were no flight attendants so we had another 15 minute delay and nowhere to sit. Not happy"
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Pros: "The flight arrived safely and arrived on time."
Cons: "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."
Cons: "Delayed Swiss flight 8 tue 12 dec 2017 led to catastrophe"
Pros: "Service was good. Boarding was easy. Snacks were great."
Cons: "Entertainment was limited. On tv and not much to choose from."
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Pros: "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
Cons: "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
Pros: "On time, quick and efficient boarding."
Cons: "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
Pros: "At minimum you want to be sitting in economy plus."
Pros: "The flight was excellent"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pros: "The fare was less than Southwest"
Cons: "I always regret it when I don't fly Southwest"
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Pros: "The flight crew were friendly enough. Space in the overhead cabin was adequate. The seats were fairly comfy. And I liked that there were power outlets for passeners to use."
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
Pros: "Crew was very friendly."
Cons: "No leg room."
Pros: "Staff was so hospitable"
Cons: "Crying baby"
Pros: "The landing was perfect"
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "Plane arrived earlier than expected to destination."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "the captain kept us informed about the turbulent situation"
Cons: "it was scary"
Cons: "Seat are very cramped. I'm short and hardly ever complain about leg room but it was terrible."
Pros: "Leg room"
Cons: "A ok"
Pros: "The struf waffles"
Cons: "Every thing went well"
Cons: "Even though I was on business class, I could not use the lounge at United . They said Luftansa do not pay pay for local connections."
Cons: "We received a notification 2 hours before our Friday flight that it was cancelled, rescheduled for 24 hours later with no help in finding alternate options. All United employees were rude and non helpful. We were forced to switch airlines to Delta, and I will never fly United again. Very disappointing, we got into Chicago Friday night at 12PM CST, 1AM"
Pros: "From Akron to Cleveland it was a great trip"
Cons: "Everything. United made no apologies."
Pros: "The flight was delayed then delayed then delayed. A 2:30pm flight that flies 25 minutes to SFO to hit a connector leaves 10 hours late. Awful."
Pros: "The crew was very nice and accommodating. Quick boarding process"
Cons: "I downloaded the United app on my iPhone and couldn't use the entertainment option for it. Slightly disappointing."
At least it departed on time !
Pros: "The seat was uncomfortable did not adjust. Staff were amazing in spite of a medical situation on the plane."
Cons: "The flight really was not as inexpensive as advertised. Seats cost more, at least $16 each. Checked bags $45/ea, carryon $50. I should have paid more and got comfortable seats and free juice and coffee."
Cons: "Announcing boarding zones did not occur"
Pros: "Check in bags was quick and inform"
Pros: "Left early."
Cons: "Free beer"
Pros: "Boarding was fine, though flight was delayed"
Cons: "I sat in the last row and found it extremely annoying that the flight attendants were talking VERY loudly the entire flight."
Pros: "Very fast and efficient"
Cons: "Is it even legal to withhold water from someone stuck on an airplane for hours? Pieces of sh*t wanted 3 dollars for water. Guess I'll just die of dehydration then."
Cons: "Snacks and drinks are extra"
Pros: "The friendly crew members. Very polite and professional"
Cons: "Just how crammed it was and the seats wasn’t comfortable this time but overall great airlines and staff"
Cons: "There was no entertainment on the 4 hour flight."
Pros: "Great price, great crew"
Cons: "Long delay at baggage claim"
Pros: "Everything was fine"
Cons: "Seats didn't recline, the nickel & dime pricing."
Cons: "After 5 hours of delays due to Spirit not having the correct number of flight attendants to fly, they canceled our flight back to Orlando on Tuesday and would not let us fly home until Saturday. Everyone was trying to get home to deal with post hurricane Irma damage and get to love ones. They did nothing for us. Terrible service and I'll never fly Spirit again!!"
Pros: "It was on time, great seating, entertaining and smooth."
Pros: "Flight left on time and we even arrived to our destination early"
Cons: "Having to pay to pick your seat and paying for a carry on bag is complete bullshit. For that alone I will never fly with Spirit ever again. My flight cost twice as much as it should have and pretty much ruined my vacation because I was broke before I even got there!"
Cons: "They cancelled my flight. Ruined my plans with my family that day. Costed me time and money and inconvenience. I won't even use the flight credit they gave their service is horrible Return flight was delayed. Never again"
Pros: "Inexpensive fare."
Cons: "The flight's departure from CAK was delayed by an hour without any stated reason. We didn't find out why until during the flight to MYR. The flight attendants could at least give the pretense of being happy. Some are downright crusty. The Spirit Airlines website is a mess. I didn't pay ahead of time for a seat reservation and when checking the day before the flight, I was randomly assigned one near the back of the plane. At that time, it was showing that all other seats were reserved. I then added a carry-on piece of luggage and paid for it online. Then when I printed my boarding pass, I was assigned a different seat more near to the front. How was this other seat available when just before the site was showing that all other seats on the plane were reserved. The website is slow and it lacks transparency (honesty)."
Cons: "Spent 40 minutes on phone, and spoke to four reps, cut-off 3 times, and the last one send me back to the original electronic phone answering telling that you're busy and it will take approx 10 min for help my son traveling through LAX could not pay with CASH for the over sized luggage (body surf board) ... Since when is cash illegal tender! I tried franticly from Aruba to get in touch with Spirit but its an impossibility to pay same w my credit card. He has to stay a week to catch the next flight with spirit without any additional charges .... it will be costing you (Spirit) $150. each day ! SEEUJA Norman Kuiperi"
Pros: "It was very good. The weather was great which means a very smooth flight. All went well."
Pros: "The flight attendants were very attentive and helpful!"
Cons: "Charged me $52 for luggage when Spitit website says $21. Guy said that's only if I book online. He told me to call & have it added on my return trip for $21. When I called girl said she cannot override the $52. That adds $104 to my $302 flight so is no cheaper than anyone else."
Pros: "Great flight and great staff"
Pros: "On time flight and really friendly service along with the best part, low fares !!!"
Cons: "Check in line needs more people to speed that process up"
Pros: "They were on time and vary professional but personable. From the people doing boarding passes to the flight attendants."
Pros: "Very friendly. On time. No troubles."
Cons: "I have no complaints."
Pros: "Price and convenience to airport"
Pros: "The crew was pleasant, flight was on time, and I was comfortable."
Pros: "1st time flying Spirit. Everyone warned and advised against . I liked the fact it was direct and non stop so I took a chance. Pleasantly surprised. Plane was newer and very clean Crew was very professional , friendly , and cleanly dressed. Seat legroom in regular seats was more than two other majors I flew in recent weeks. Food service and drink service could have been better but I didn't expect much going in."
Pros: "Flight attendants were friendly"
Cons: "The flight was delayed. It took 20 minutes to check our bags and that was after we got to the front desk. They charged us 50 dollars for a bag by mistake and 5 minutes later figured out they messed up and charged us 10 more."
Pros: "Good humored flight attendants."
Cons: "Due. To "security issues", flight left 90 min late"
Pros: "Cheap flight. Nice seats. Charming staff."
Cons: "Prices for food a little high."
Cons: "They said one of my bags did not make the flight. Have a 25 dollar credit on my next flight, even though that doesn't even cover the checked baggage fee. Left to get a rental car when they miraculously found my bag. Had to return to the airport and spend 30 minutes retrieving it. Flight was early and should have reached my hotel by 8:30 instead got there at midnight .... not happy!"
Pros: "Nice smooth landing. Flight was right on time."
Cons: "Didn't like how high the baggage was. At least the check on should of been free."
Pros: "CAK airport. Easy security and boarding"
Cons: "The seats didn't recline. The seat backs had no padding. My flight got cancelled so I had to reschedule and leave a day earlier. I hit a credit voucher but have to fly in the next 2 months."
Pros: "The crew was very good. We were kept up to date with what was happening and were able to deplane after one hour waiting on the tarmac."
Cons: "two hour delay due to problem with hydraulic system . I understand how essential this is to the operation of the aircraft, but wonder if it indicates problem with routine maintenance."
Pros: "Very friendly and responsive crew! Smooth flight."
Cons: "The seats don't recline! A little uncomfortable for long trips. I feel the baggage fee is really high. When I booked the flight through priceline I thought I bought the 30$ baggage but when I checked in, it was not on my ticket. Had to pay the 50$."
Pros: "The staff was very friendly and funny. Our flight got delayed by two hours but boarding was very quick and we ended up taking off at least a half hour sooner than expected."
Cons: "The seats are uncomfortable but you get what you pay for."
Pros: "Arrived early in Orlando. Friendly flight attendants. helpful staff at AKC Airport"
Pros: "We had an hour delay for a mechanical issue, but once we took off everything was great!"
Pros: "Nice crew, quick smooth flight."
Cons: "VERY uncomfortable seats, and other passengers were taking up the very little space that I did have. People behind me kicking the seats. I knew that bare fare would be tight, but other airlines that were less expensive (Frontier) were more comfortable."
Cons: "The flight was delayed three hours. I was told that the flight to Ft. Lauderdale the day before was cancelled."
Pros: "Comfortable seats. Nice easy landing. Friendly flight attendants."
Cons: "Having my original flight from Akron cancelled 1.2 hrs before departure and having to get a ride to Cleveland to get home later the same day. Missed a day of work. No reason given for why the flight was cancelled."
Pros: "Reservations were easy. Check in was easy. Staff at the airport and on the plane the crew were great. The seats were way too small and personal space was Zero. It felt claustrophobic. We left a couple minutes early and arrived a couple minutes early. The crew handled a medical issue that arose with one of the passengers with professionalism. Everything was good except the seats and the space in front of them was too small.price was good"
Pros: "Seats were comfortable... more leg room than most which is important to my 6'4 husband."
Pros: "The pilot's did/do a great job of flying and landing. Wonderful."
Cons: "No entertainment. You may want to consider adding some forms of entertainment. Movies, music, etc... something would be a step above the rest."