Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$392||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Pros: "Flight was Good"
Cons: "checked baggage was damaged"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Seating and serving, both very good"
Cons: "I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do..."
Pros: "Short lines"
Cons: "Seating arrangements"
Pros: "Crew was awesome"
Cons: "The most courteous staff - on ground, in air, and at destination!"
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "the crew were amazing, very friendly, welcoming and attentive."
Cons: "Not having a delayed flight."
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Cons: "Flight was a little late."
Cons: "Multiple delays made us miss 4th July celebrations"
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Great service!"
Cons: "Better food and more water."
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Cons: "I’d love to have a free fruit or veggie snack. Just a small bag"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "Courteous and professional staff"
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "Excelent service"
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "Direct flight"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "The environment and efficiency."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Cons: "Wifi not working"
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "Nice Pajamas. Individual window seat. Decent food."
Cons: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Pros: "attendant and gate crew were very pleasant. Once the paperwork mess was corrected we did not have to wait in line to take off"
Cons: "Sat on the plane at the gate for close to an hour. Very warm It was quite a while before they told us that paperwork had been done wrong. More waiting. Plane was late by 30 minutes arriving"
Pros: "Quick flight - attendants were nice."
Cons: "It was way too hot like the Ac wasn't working. Walked off the plane sweating."
Pros: "The Crew was amazing The seat was not comfortable at all Had a broken back rest"
Cons: "Fix the seat Broken back rest aren’t comfortable"
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Pros: "Flight was short."
Cons: "Everything else"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Cons: "Everything AA did nothing right."
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Cons: "Free real food"
Pros: "The crew was courteous"
Cons: "The boarding crew and ticketing experience. Also we were detained on the plane when arriving early. We missed our connecting flight all due to boarding agent closing the gate too early. She literally closed the door Infront of us. We were actually 8 minutes early to the gate, before the 10 min"
Cons: "Seats are small but I understand why just dont like it."
Cons: "Never made it"
Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Cons: "Delayed 2 hours"
Pros: "Crew was nice and flight enjoyable"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Pros: "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
Pros: "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
Cons: "Lost our luggage on a direct flight"
Pros: "All was good"
Cons: "The plane arrive almost 2 hours late then there was a 2 hour delay due to weather. My daughter was traveling to Italy so missed her connecting flight by 15 minutes. She did get put on another flight a couple hours later but had a 12 hour layover in London which made her miss a full day of vacation."
Pros: "The food was delicious and nutritious. The attendants were very conscientious and took care of us."
Cons: "Need an instruction sheet on how to use the entertainment center. Especially where to plug the headphones. Flight attendants dd pay more attention to other passengers."
Cons: "No entertainment and Wi-Fi was poor"
Pros: "Smooth Travel! AA is great"
Cons: "Too cramped."
Cons: "Never got to take flight. Concerned now that I will lose EQM, EQD from flight because AA rebooked me on DL. Also, original flight was in F. AA rebooked in DL in economy all the way. So I paid F fare for economy flight."
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Pros: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Pros: "The flight to New York was not full and I was surprised when the representative automatically upgrades me to an even-more seat, which I found great because at 6-feet tall I had a tough time on the way to England being in the right spaces at the rear of the airplane."
Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
Pros: "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."
Pros: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Cons: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Pros: "Smooth flight, excellent service and good food."
Cons: "Horribly unfriendly flight staff"
Pros: "Aircraft was cool"
Cons: "Small children"
Pros: "Our family was spread over the aircraft and American Airlines seated us together! The food and inflight movie were great! It was an excellent experience."
Cons: "Was a bit difficult to book through Kayak. I then had to call American Airlines for everything else, and next time I'll do that instead."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "I loved not having to change planes."
Cons: "It was VERY cold on the plane."
Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Cons: "Didn't happen"
Pros: "Great flight overall. Crew attentive and helpful. Food and entertainment were good and available throughout."
Cons: "Planes were identified to have mechanical or electrical issues after leaving the gate for flight from Philldelphia and to Philadelphia. Things were ultimately fixed but with significant delays. Crew as very accommodating during this time however."
Cons: "Seats that are smaller and more cramped than even the customary seats on domestic flights. The "breakfast" constituted yogurt and was served literally 42 minutes before we landed."
Cons: "Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections."
Cons: "Uncomfortable seats Crying child"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Pros: "I liked that there were no stops."
Cons: "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
Cons: "delayed so long we missed our connection"
Pros: "Friendly-on time-love the charlotte airport"
Pros: "Check in was good."
Cons: "Hate paying for bags. It's silly."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "Never got there. We are still in the Dominican Republic where United Airlines abandoned us."
Cons: "They shouldn't have abandoned my family in the Dominican Republic."
Pros: "Flight was very late landing and we missed our connecting flight. As a result had to get a rental car in order to connect with our friends. Also it was a baby crying nonstop for the first half of the flight."
Cons: "Better timing on the flight connections."
Cons: "I didn’t even make this flight!"
Pros: "Seat space"
Cons: "Better full wifi"
Cons: "Flight was delayed by 2.5 hours."
Cons: "We could have made our connecting flight. And then our"
Pros: "Crew were great."
Cons: "We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions."
Pros: "Excellent landing"
Pros: "Cookie served was nice. Short flight, All was acceptable and very nice."
Cons: "No entertainment to rate. Checking in was a confusing process."
Pros: "Love this direct flight! So nice!"
Pros: "Never made it to Denver"
Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"
Pros: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Cons: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Pros: "All went well"
Cons: "Nothing :("
Pros: "Upgraded to first class which was great."
Cons: "Had to change planes. Entertainment did not allow me to play movies. I could view the trailers."
Pros: "Friendly service! Good legroom"
Pros: "No problems on the way home."
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
Cons: "United wi fi did not work during either flight. Phone service only worked on the ground,"
Cons: "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
Pros: "The crew was great."
Cons: "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
Pros: "Nice easy one. Quick flight, on time, no issues."
Cons: "$6 for one hour of TV is ridiculous"
Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."
Pros: "The flight was smooth and we got in to BZN a little early, which was great."
Cons: "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
Cons: "Seats are crammed up against each other and little leg room plus I am short!"
Pros: "Friendly service."
Pros: "On time."
Cons: "Delayed and got downgraded"
Pros: "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
Pros: "From Salt Lake to Houston, there was a really rude flight attendant, a man. Other than that, my entire flight experience was good. They didn't have Dr. Pepper."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "Things were quick and well organized for this leg; seating, departure, etc went quick and smooth."
Cons: "No snack :( not much for beverage option :("
Cons: "The cabin was very hot"
Pros: "Pilot was very happy and friendly! Very informative throughout flight."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
Pros: "Thank you for moving me to another flight when mine was cancelled I appreciate that."
Cons: "Movies were not accessible - captions were too small. Movie also froze a few times or became jerky. Not sure whether or not it was your issue or the phone itself."
Cons: "Tiny space, no access to electricity"
Cons: "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
Cons: "My flight was delayed by 3 hours which caused me to miss my connecting flight...needless to say I had to stay at the airport for 16 hours for another flight on another airlines"
Pros: "Flight left on time and arrived on time. Crew was great. Pleasant and professional."
Cons: "No gluten free complimentary snacks offered. Cabin has too bright for a night flight."
Pros: "Good flights & being on time"
Pros: "Flight attendants. Ease of travel through SCE"
Pros: "Your pilots actually landed us 20 minutes early in Bozeman so great on them as well. I flew from Charlotte at 4:22 to Denver and left for Bozeman at 6:50 pm, all flight attendants were very pleasant as well."
Cons: "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."
Pros: "The flight was on time the morning after DIA was shut down due to a blizzard. The crew was courteous and the flight was comfortable."
Pros: "I liked the computer screen on the seats in front of us."
Cons: "The select button would not work after it took my card. Tried it several times. The other thing is I was given 50 dollar Egoft card from United but my husband he was with me they said no proof he was there, we are not planning on flying United Airlines."
Cons: "United botched my boarding passes at security so I had to run back and get the correct one, catching my bags to see if they were going to the right place"
Pros: "Boarding was a little challenging. Had issues with a bad check-in kiosk, but the staff handled well and got on my flight. Small plane,but a short flight."
Cons: "There were empty seats on this flight but the crew would not let me move to a different seat to be more comfortable."
Pros: "Crew was nice. Clean plane."
Cons: "Changed gates 3 times at the last moment. 0 social distancing. Flight was overbooked. Most middle seats were filled. Fly another airline if possible."
Pros: "Fast and comfortable flight."
Cons: "Seats on the airplane could have been more comfortable."
Pros: "Crew was nice. Smooth flight."
Cons: "flight delay, then another equipment delay. But, better to fly in a safe airplane than rush things. I think the seats would be a little uncomfortable for a flight longer than a couple hours."
Pros: "Perfect - stopped in Atlanta but continued on to SLC on the same aircraft same seat !"
Pros: "The cost of the flight"
Cons: "The seats suck. They are so uncomfortable!"
Pros: "Crew was fine, nothing special. Seat @ $28 extra should tilt. Legroom was decentl."
Cons: "1st row people should get on the plane first. Holding over head bins for them and msking row two folks put their bags 4 bins back is not cool."
Pros: "On time"
Cons: "Paid for xtra for seat. The plane didn’t have the seat. Terribly cramped and uncomfortable."
Cons: "At arrivals there was nobody dispatching the luggage, more than an hour to get it"
Pros: "Great crew. Will fly with you again."
Cons: "All was good other then waiting on the crew from housekeeping!! They took their sweet time cleaning so we could board."
Cons: "flight was delayed over two hours"
Pros: "The Pilot and the people that worked at the gate in Jacksonville. One of the female flight attendants with the very short hair was excellent as well. As well as the male flight attendant. He blonded haired flight attendant was and expressed many times that she was over it because she was tired with her 12 AM wake up."
Cons: "The blonde flight attendant and her impertinence and rolling of her eyes. Additionally the flight took off two hours late because of maintenance issue and weather related issues"
Pros: "How quick the flight was."
Cons: "The delays but understand sometimes that’s outside of anyone’s control."
Pros: "Awesome pilot and timely, polite service."
Cons: "Paying for baggage"
Cons: "No access to WiFi. Food selection. No entertainment"
Pros: "Time management"
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Pros: "The staff was pleasant and helpful. The seats were more comfortable than those from Vegas to STL. Adequate leg room."
Cons: "I tried numerous times hours before my flight to check-in using the fly frontier website. It never worked. I arrived at the airport an hour and a half early. With bus delays, I walked up to the ticket counter at 9:24pm to retrieve my ticket. Flight leaves at 10:00pm. The attendant tells me I missed my flight by 9min because you have to check in at least 45min early and that there was no way I could board. I asked if the plane had already left, he said that it had not. No good answer as to why I couldn't be accommodated. I explained my qualms about the online check-in but it was pointless. I had to fly with another airline which costs me $367.00 to book. Terrible customer service and no leeway or understanding whatsoever."
Cons: "Delays for hours (5) and missed connections. On top of that, they couldn't get me to me San Diego destination. The best they could do was L.A....three hours away ! The offered no voucher and I would have to pay for my own hotel for the extra night stuck in Denver."
Cons: "Flight was canceled when it was clear that the crew wasn't ready. Frontier would clearly rather inconvenience the customer rather than themselves."
Pros: "Absolutely awful"
Cons: "Everything it sucked. Heard they had 20 pilots walk off the job today. Flights cancelled people really upset. What the F... is management doing and at Christmas time too. So many disappointments!!"
Pros: "Great crew"
Cons: "Many hidden expenses like checked bag, food and drink, seat selection."
Cons: "Ridiculous fee for a carry on! And for a simple cup of water! I really expected better."
Cons: "For the second time in 2 months the flight was 1 hr late due to poor mechanical upkeep by Frontier."
Cons: "The annoying kids that sat by me.Lol"
Pros: "It departed on time."
Cons: "The seats are the most uncomfortable, horrible things I have ever experienced. I always sleep on a red-eye and I didn't sleep at all on this one. I will never fly Frontier again if these are the seats on their planes."
Cons: "By far the worst flying experience I've ever had in my 60 years of flying constant crew understating the severity of the problems and delays. Flight was over 8 hours delayed and we reboarded at least twice."
Cons: "Customer Service--I had a carry on bag--that Memphis approved. When I arrived at Denver--I was told that I had to pay sixty dollars or it would have to go below. I explained that it was approved at Memphis and that if it was oversized it would cost forty dollars. Why is it higher in Denver-reply was-the closer you get to the plane the more it cost!! After a few questions another person said she would let me pay forty or it would go below. I explained that I had my computer in my bag and didn't want something to happen to it. I decided to pay the forty dollars(that I should not have to pay) I ask if I would get a receipt-she replied yes. After she ran my credit card, she said it would not print out. I asked if she charged forty dollars. She said yes--but I want know until I get my statement if she charged sixty or forty. I guess by now that I did not have good service in Denver. Customer service is awful. One more thing--While loading the plane a woman was carrying on a guitar(which was a lot bigger tan my bag) I asked if she had to pay to bring it on. She replied no!"
Pros: "The crew is friendly."
Cons: "They charge for every single thing. The seats are incredibly stiff."
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Pros: "It was a successful flight"
Cons: "Had to pay for bags and drinks, didn't seem much cheaper than other flights. Small things like lights and overhead bins were broken."
Pros: "Boarding and the flight were fine no real complains at all. We did leave later than the scheduled time, with no clear explanation why, which made me miss my hotel shuttle so I had to pay for a cab instead of a free shuttle."
Cons: "The seats are tight and you have to pay for absolutely everything! Extra carry on, food and everything else that you might need or want. The tray tables are barely big enough to put your drink on."
Cons: "We spent hours on the plane broke down. They would not give us water."
Cons: "$45 for a carry on one way is a joke."
Pros: "Good, economical airline"
Cons: "Took forever to get off the ground"
Pros: "decently friendly flight attendant on one of the flights"
Cons: "Seats are horribly uncomfortable NONE of the staff has any urgency about their jobs No tray tables Charge you for absolutely everything"
Pros: "In spite of the apparently hard-and-fast rule about exit row seats costing extra, a friendly and intelligent young man at the desk at the boarding gate made an exception for me. I am 6'4' tall and a retired firefighter, first responder, ambulance driver, and former EMT. Having a person well-trained for emergencies located in an exit row seat is a potential benefit for the airline as well as for a tall passenger. Your man made a good decision and I appreciated it greatly."
Cons: "I don't favor the large surcharge for exit row seats, especially after the plane is loaded and there are such seats remaining empty. I would suggest dropping the price at that point to $10 or $20 to fill the seats.At least you would make some extra $ instead of zero if no one feels they can afford the seat upgrade. You will gain many more loyal flyers."
Pros: "It's cheap"
Cons: "Malfunctioning toilet, delayed travel, costly bag check in, have to check in carry on"
Pros: "I really did not like anything, my ticket was not cheap, had to pay for carry on, had to buy a seat. Seats were small, serving table was cut in half. Felt like I was being taking advantage of."
Cons: "Expense of luggage"
Pros: "Staff was good."
Cons: ", no wifii, no in flight entertainment, Everything cost money from carry on to drinks and food."
Pros: "That we eventually arrived"
Cons: "That we arrived 3.5 hours after we were supposed to"
Cons: "It seemed they were boarding too many people too quickly. Huge lines formed to get on (and off) the plane. We were delayed by a half hour leaving Denver but the flight attendants or pilot never announced anything about it. We were sitting on a hot plane without much air circulation so it made for an uncomfortable start to that flight."
Pros: "Absolutely nothing. It was horrible."
Cons: "Worst airline ever. You nickel and dime us to death for every single thing, including just to sit on the plane and have a bag, and the new economy type seats with the tiny tray are very uncomfortable. The crews are rude and treat you like trash for not purchasing extra or applying for the stupid credit card. You can't hear captain announcements, rough flights and landings. Unexplained, multiple delays that inconvenience all the way around. TSA harasses you in front of everyone about even just having a regular size duffel bag. I can't even list everything. It was the worst flight experience I have ever had and I will never fly Frontier again."
Cons: "Very poor I paid for emergency exit seats an extra fee and they let anybody sit there that didn't pay I feel ripped off"
Cons: "Didn't have to pay for carry on from LAX to DEN and then get told I need to pay $60 for it from DEN to BZN. Called customer support, got put on hold 3 times and got nowhere. NEVER AGAIN WILL I FLY FRONTIER. Not consistent with rules and I was never told or aware of the $60 carry on charge or I would have checked my bag for $25 in the beginning."
Pros: "Newer plane....comfortable seats!!"
Cons: "Food/drink. NeNo snacks or drinks unless paying. :-("
Pros: "Nothing. This is the first and last time I will fly frontier."
Pros: "It was on time"
Cons: "Flying is no longer a luxury over any other form of transportation. It was at one point. The only reason to fly is to get there faster. No appreciation was felt for for helping pay Frontier's bills."
Airlines flying from Alabama to Bozeman have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights