Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Helena
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Scores according to KAYAK customer reviews
Pros: "Felt safe and sanitary"
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Pros: "nice crew and newer plane"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "Everything met my expectations"
Cons: "Plane was FREEZING!!!"
Pros: "Very comfy first class seats"
Cons: "More print media to read on"
Pros: "The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future."
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Cons: "Overall: pretty good."
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Cons: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Nice crew, pretty good timing on flying time."
Cons: "Stayed waiting for airport to clear our gaye for about one hour after we landed."
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Pros: "Everything went smoothly."
Cons: "All was good."
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "no one woke me up"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Cons: "Took forever to board and get off the plan."
Pros: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Cons: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "The staff and crew were so helpful and friendly! Stress free flight."
Pros: "Efficient boarding. Friendly service."
Pros: "Great crew and passengers"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Boarding was easy. The Plane was somewhat clean. One of the foldout pamphlets in the seat was dirty with some sticky residue. The crew was nice. The complimentary stuff was average but typical among most airlines."
Cons: "Seats are tight for anyone over 6 ft. I am exactly 6ft and leg room sucked. Both to our destination and back, my wife and I both had faulty touch screens that would not allow one of us to watch the free movies. Mine was on the way to our destination and hers didn't work on the way back. This made the flight long for one of us. That stuff should be checked on a regular basis."
Cons: "Didn't eat or use entertainment."
Pros: "On time, clean plane, friendly service."
Cons: "The plane flew at a low altitude, which felt odd, but I am not a pilot and while I fly a lot commercially, I know that this short hop over open water probably has reasons for not going up to 30,000 feet. The fligh was smooth and the discomfort was based only on my comparison of this flight to longer, trans-Atlantic flights."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "Flight itself was mostly fine. Adequate overhead space. Boarding process ok."
Cons: "Adequate legroom but seat space so tight could not even reach things dropped on the floor. Seats are HARD! Some USB sockets didn't work. Entertainment system is old and clunky, often didn't respond to touches. Crew was grudgingly OK, didn't seem to want to be there to help. Food was a disaster. Special meals were all wrong. Food brought was mostly terrible."
Pros: "Ability to change planes with a 30 minute layover."
Pros: "Crew was super nice."
Cons: "Bathroom was horrible and smelled very bad. Flight was delayed and delayed."
Pros: "The flight was good all in all"
Cons: "Overhead room for my one carryon instead of people taking on 2-3 carryons"
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Pros: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Cons: "Everythings ........"
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Cons: "We were 4 hours late"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Pros: "The UA Private Screening feature was unavailable on tipis overnight flight bah."
Pros: "Got home without delays. As satisfactory as possible in economy class."
Cons: "Much better flight back than going to switzerland"
Cons: "The flight coming in was late and caused my connections to change. I am not able to arrive in Eugene until AT LEAST 5 hours later then first scheduled."
Pros: "The trip went smoothly and it was on time. The Crew was nice and efficient"
Pros: "Service was great!!!"
Pros: "Safe flight, arrived early"
Cons: "Flight attendant on my side was not friendly. Insisted the only thing left for a meal was curried chicken for my 4 yr old. It's an 8 hour flight- and she wouldn't even bring me an extra roll for him. His seat was paid for like everyone else's- you have a plane full of children - and you have nothing to offer but curried chicken? Bullshit."
Pros: "Since the plane was an hour late, many with connecting flights worried about making their connections. It'd be helpful if there was a way to communicate with flights to know whether one would make the connection or not. trying to get off the plane in a hurry is stressful."
Pros: "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."
Pros: "Plane was on time, crew were friendly, helpful"
Cons: "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."
Pros: "Professionalisam, friendliness and smiles of United stewards."
Cons: "We weren't accommodated when asked to be seated next to each other."
Cons: "Strange how the staff at lax just kept updating us...after we all got the update on our phones...in a non engaged manner as if it was acceptable and normal that the flight was delayed"
Pros: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Cons: "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
Pros: "I love how comforting it was. The flight attendants are super sweet and very attentive."
Cons: "Lost my luggage and gave me wrong information , where I missed my flight and had to wait several hours to get home"
Pros: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Cons: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Cons: "DELAYED AND MISSED MY LAYOVER - HAD TO SLEEP IN AIRPORT"
Pros: "Great trip on my first leg but next flight needs lots of improving."
Pros: "Crew was nice"
Cons: "How small the plane was. No room for legs or overhead luggage. Turbulent....not a smooth ride at takeoff or landing probably due to the size of the plane"
Cons: "I nearly missed getting a cup of ice as the refreshment cart went up the isle. The attendant tried to give me a small sack of "snacks" instead. I had to repeat myself, over the back of our seats, two more times before I got my cup of ice. I said Thanks! But the look on the attendant's (male, black) face said I wasn't "welcome"."
Cons: "3 hr delay.,..no real reason. :("
Pros: "Free wifi, one free snack and drink, overall one personal item and one free carry on bag."
Cons: "Wifi wasn't excellent and the crew should tell the passengers that they give out one free snack and drink."
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Cabin crew were fantastic"
Pros: "They were on time."
Cons: "The cabin temperature never went below 80 degrees. Seats were very, very small. Especially when seated by a 300 lb person"
Pros: "Everything else was fine"
Cons: "For such a long flight and quite expensive some food should be provided. I have never flown before like that (over hundreds of overseas flights) and had NO FOOD given at all."
Pros: "Not much to go wrong so not much to complain about. On time, smooth, pleasant, ideal!"
Pros: "The staff was helpful my flight to vages was awesome they blew me away so really my high marks are for them the flight into Newark the crew seemed tired less engaged not rude just Kurt friendly yet short"
Pros: "Polite and pleasant attendants"
Pros: "There was a large amount of room"
Pros: "I finally got there. That's the only thing I liked about this flight."
Cons: "Did not like first flight of day being a 3 hour delay ... With an added 45 minute delay. Did not like mis information about switching flights and arriving LATER than delayed flight would have arrived- did not like customer service rep too busy on his personal phone to advise me correctly- because he couldn't take the time to understand Crabby people not liking jobs- I'll never fly UA again. It was a horrible HORRIBLE experience- both directions. Delays happen- attitudes are optimal."
Pros: "I liked that the seats were comfortable and the staff was helpful and friendly"
Cons: "Everything was great!"
Cons: "The flight attendant was the rudest person I have come across while traveling. It is rude to cut your customers off and do not assume that we don't know what you said. Also, it is VERY inappropriate to point your finger to someone with speaking with them. However, he was speaking AT me. I paid for my dog and understood the rules and made this flight very uncomfortable for me. I wish I had his name because when a flight attendant threatens you, it is an awful feeling. I should not cry on a flight due to service. I WISH HE WAS REPRIMANDED!"
Cons: "Even though international flight was allowing 2 piece baggage.. United charged me for one bag 100$.. they allowed only one. and they took long time to to issue the boarding pass as the ticket was not confirmed. I will never buy a ticket from Kayak"
Pros: "On time cheap no problems"
Cons: "Left late, small seating, almost didnt make the flight overall terrible experience will never fly to denver again"
Airlines flying from Alabama to Helena have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Helena
Masks required on board, masks provided on flights from Alabama to Helena
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Helena
Testing for antibodies, testing for symptoms for flights from Alabama to Helena
Waiving of change fees. Search flexible flights from Alabama to Helena