Daily cleaning, installation of cabin HEPA filters on flights from Alaska to Rome
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Scores according to KAYAK customer reviews
Cons: "Slight delay"
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Cons: "Always need more room"
Cons: "The intercom was turned up too loud."
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Cons: "Cabin was too hot!!!!"
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Cons: "Not much- pretty great flight"
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "Cramped seating for premium Econ"
Pros: "In-flight entertainment Nice crew"
Cons: "The Delta seat assignment and boarding process The flight was delayed"
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Cons: "All went well"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "Flight Crew were friendly and attentive. Boarding is well organized."
Cons: "My itinerary was changed multiple times, most importantly impacting my arrival time into Victoria BC. This flight was changed twice, the first time I received an email notification telling me the new flight was an hour later. When I got my check-in email 24 hours before my trip was to begin I noticed the arrival time for my return flight had been changed again, this time arriving another hour later. I received no notice for this change. Other than a shuttle service, there are no late night public transit options from the Victoria airport into town--a 25 minute drive. I was left with 10 minutes between the late arrival of my flight to claim my bags, clear customs and try to make the last shuttle. I specifically purchased my ticket so I would have plenty of time to make this connection. I missed it and wound up having to take a $60 (not including tip) taxi to get into town. Changing my itinerary to arrive 2 hours later without notifying me is unacceptable. I've never had any pot-purchase itinerary changes happen to me on Alaska Airlines, which also has regular service between Seattle and Victoria. I'm inclined to make sure I always use them from now on."
Pros: "Crew were excellent"
Cons: "Flight delayed 45 minutes"
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "No headphones available for flight"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "Customer service very courteous and friendly."
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Cons: "Long delay"
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."
Cons: "Seats most uncomfortable on any flight I have ever taken"
Cons: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Pros: "The meal."
Pros: "See above"
Cons: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Cons: "See above"
Pros: "Very nice hard product complimented by a great cabin crew."
Cons: "The crew set the bar too high for future flights :)"
Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Pros: "Food was okay."
Cons: "No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age."
Cons: "Never taken!!!"
Pros: "All the services"
Cons: "TV screen didn't work too well. Delayed starting"
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Huge clean plane"
Cons: "Cramped seats"
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "It was just great"
Cons: "At the terminal , they were not helpful."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Pros: "Reasonably large leg room and overhead"
Cons: "Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?"
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Cons: "Seats are not designed for long haul flights"
Pros: "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "The crew was generally happy and friendly."
Cons: "No video on a transcontinental 767?? Are you kidding? Stupid excuse for being 2hrs late due to mechanical. They blamed it on something completely foreseeable and plannable. This plane is older than the plan I took my first flight on as a kid in 1984. I thought united was bad but then I experienced American. At least the crew were not jerks."
Pros: "The staff were fine and boarding went relatively smoothly."
Cons: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."
Cons: "Seat spacing for international flight"
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
Cons: "The food wasn't all that good but I didn't have high expectations."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Pros: "Service and staff were great!"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "There were too many gate changes ."
Pros: "Not one thing"
Cons: "Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable"
Cons: "Almost missed my conection. Never on time."
Pros: "It was just a stress and hassle free experience."
Cons: "Nothing really."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "Excellent lounge experience preflight, plus the Signature Suite was right by our boarding gate so very handy. Flight was on time and service was excellent."
Pros: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Cons: "Long line to check in at T1."
Pros: "Pro-free wine!"
Cons: "Can-food not the best..."
Pros: "For coach the flight was comfortable. Had enough leg room but 8 hours on a plane is taxing under the best circumstances."
Cons: "The attendants were professional but didn't seem to find any joy in their work. The food was barely passable."
Pros: "Wine with dinner. A pillow and a blanket. Free ear buds."
Cons: "The food is atrocious. A nitrogen-wrapped muffin for breakfast? Too crowded. Check-in and boarding in Montreal was chaotic."
Cons: "Because i need a visa, they don't let me abord, i can't stay even in transsit in Toronto and i didn't know, i have to change my return...."
Pros: "i loved the idea of a direct flight from Vancouver to Boston, the convenience of which made other things irrelevant."
Cons: "The snacks served (a tiny bag of pretzels) were a bit meager, especially since I had gone west on Jet Blue, which serves unlimited snacks in a good variety, but that's a minor thing. I don't like checking in at an automated kiosk, which was frustrating, and took me a while to figure out (I am not of the digital generation). The first human contact I had was with the person who scanned my boarding pass. The flight was completely full, which is never a comfortable situation in coach class."
Cons: "Luggage didn't make it and it took 4 days (out of a 5 day holiday) to get it to me :-("
Pros: "Quick professional services"
Pros: "Wonderful staff and service! I was very comfortable on the larger airplane so I didn't feel anxious. Excellent ratings on everything for Air Canada!"
Cons: "There was nothing I didn't like."
Pros: "Crew dealt with a lot of crabby people and a lot of languages very well"
Pros: "Very nice plane, great service and smooth flight."
Pros: "nice lie flat beds."
Cons: "it was all good."
Cons: "Special meal was horrible."
Pros: "The gate personnel at LGA did the best they could under the circumstances."
Cons: "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."
Pros: "It boarded and arrived on time."
Cons: "There was no snack unless you paid for one."
Cons: "Air Canada staff appear to wear their job dissatisfaction on their sleeves. They don't smile enough and often when they do its to each other like there's an inside joke we don't know about."
Pros: "Entertainment and comfort of seats"
Cons: "The crew was very rude and not helpful"
Cons: "Old planes,limited food"
Cons: "Not even one single snack for free"
Pros: "The flight was great, friendly staff, great food, new plane, lots of options on the new AC entertainment system. The new Star Alliance terminal (T2) at Heathrow is also so fast and efficient! No complaints at all!!!"
Cons: "I cannot believe the nickel and dining of this company. I was on a 3 hour international flight (just USA to Canada, but still), and they served no snacks. Not even a bag of pretzels! Forget about free alcoholic beverages you normally get on international flights."
Pros: "The crew was excellent. Professional and attentive."
Cons: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Pros: "mediocre food, satifactory"
Pros: "The service was good."
Cons: "The children screaming 70 percent of the flight. The person in front of me throwing up. Just very uncomfortable."
Pros: "Same s above"
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Cons: "Check in process was slow and messy. Check in clerk I felt with was borderline rude. May want to consider a check in kiosk to speed things up. I stood in line for almost 40 minutes waiting to check in before I pulled out my phone and checked in online at that point I was only half way through the line. If the flight hadn't been delayed I might have missed it. Additionally once boarded the cabin door was closed the second the last person entered the plane. An announcement was made that we couldn't leave till everyone was in their seats. But enough time had not been given to the passengers to even get down the aisle before such a snippy comment about needing everybody seated was made."
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Pros: "Entertainment and Food on Board was better than US carriers. Campbell Soup, Chicken Noodle Soup was not hot enough and not enough broth, Cheese was ok."
Cons: "We had yet another weather delay. Why put us on the Aiplane just to sit on the runway, Ground Stiop! The Custom process is not well explained and takes far too long. Very Bad! Because of all the delays for weather and a tight connection at Toronto we lost our Luggage. One day later at 11:00 pm we finally have our luggage. Bad!"
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Cons: "Mechanical errors delays and poor overnight accommodations."
Pros: "Decent legroom"
Cons: "Food, low quality and low choice entertainment"
Pros: "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
Pros: "Great Crew. The entertainment package was very nice."
Pros: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Cons: "Lost bag. Took two days to return. Very bad customer service while trying to recover."
Pros: "One bag did not arrive."
Pros: "Cost of the ticket."
Cons: "Very cramped seating, bad food (a slice of greasy banana bread for breakfast?), lights on too late. AC needs to alert travelers to the differences between Rouge and regular flights."
Cons: "Food was horrible. The dinner was horrible rice and a meatball looking thing that was suppose to be chicken. I can't eat eggs so I couldn't eat the egg. The porige was awful"
Pros: "Great food and they gave us blankets and even free wine with dinner! I was also able to watch to new movies!"
Pros: "Security and.boarding were pretty smooth. Flight was not full so extra seats were available. This flight was direct Toronto to Rome which was nice, previous flights stopped in JFK which meant additional security and immigration screening"
Cons: "One of the entertainment terminals wasn't working, switched seats"
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "Temperature too cold in the airplane Ipads to rent (no screens)"
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Cons: "This flight was booked as a Lufthansa flight, but the actual flight was United. It was OK, but not the service or comfort when I flew Lufthansa in the past."
Pros: "Crew was excellent"
Cons: "Entertainment system did not navigate. Food was too salty. Crew was not very pleasant-annoyed when I was in the bathroom and missed service."
Pros: "Flight attendants were pleasant. Bathrooms remained clean the entire flight."
Cons: "Food was horrible. Ran out of croissants in the morning."
Pros: "Amazing service, great crew. love was our stewardess and she took good care and watched over my daughter."
Cons: "Not much, truly an amazing experience"
Pros: "Drastically better"
Cons: "Need power outlets at seats."
Pros: "On time, good food service, free wine, and nice stewardesses"
Cons: "Still hate sleeping in seats. Maybe, one day I can do first class!"
Pros: "Staff was friendly, courteous, and generally concerned with our well-being."
Cons: "Economy seats were not terribly comfortable, but that is not unusual."
Pros: "The crew was wonderful."
Cons: "Delays are so very common on United."
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Pros: "Quick boarding and early arrival"
Cons: "No real entertainment features. Nothing while in international waters. Not even a map of where we were."
Pros: "Everything went as planned. Professional friendly crew with good rapport! Cabin felt spacious and seats were just right. The food and entertainment packages were quality, appropriate and functioning. The crew put us on a strict schedule allowing us time to sleep and refresh. Toiletries clean and no lines. Just an overall lovely flight!"
Pros: "I liked a straight nonstop flight. Clean and comfortable."
Cons: ""Free WiFi, not free.""
Pros: "The base price is better than Alaska Air. The travel time is acceptable."
Cons: "The base price is for a cramped seat with no checked bag included. Food and entertainment are also extras The human element has been eliminated from the check in process."
Cons: "Overhead light did not work properly."
Cons: "Cramped. Freezing on flight"
Pros: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Cons: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Pros: "For the amount I paid I'm surprised all we got was mixed nuts! Very disappointing! I hated watching movies on my iPhone, wished you had mounted headrests"
Cons: "Free food or more snack options! Tv consoles in the headrest"
Pros: "My flight attendants on my flight were wonderful and so was the boarding crew at San Fran's airport to Las Vegas were awesome as well. The space I had on my connecting flight to vegas was awesome and the feature it had to charge devices were a nice too."
Cons: "The crew at the front desks and at the boarding area for my flight from Anchorage, AK, to the San Fran airport however, were extremely rude. The rating for the crew is a 2 because although my flight attendants were awesome, but the service given to me and to my fellow flyers by the Customer Service Agents/Reps at the front desk and the training of a newbie at the gate, when boarding at the Anchorage, Alaska, airport was terrible. They were extremely unprofessional and did not seem to care that the tones of their voices, their facial expressions, as well as their body language, showed that they lacked the manners and knowledge of compassion, respect and courtesy. Their rotten attitudes were insufficient at making the customers/guests of the airlines feel comfortable before flying. I did not appreciate being spoken to the way some of the reps did."
Pros: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Cons: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Food was very good, almost restaurant-level. Wine selection was good as well"
Cons: "While on the plane at the gate, had to wait 20 mins for someone to hang my jacket (had to ask and the person came back 5 mins later) despite the fact that the attendant immediately checked on the guy next to me when he sat down, who apparently had status with United (attendant ignored me). I guess a $7,000 fare doesn't warrant special attention. I had to ask the same attendant for other items at times, but he'd forget and I'd have to ask someone else. Also, the seats were decent yet a bit crowded IMHO. I'm 5'10" and my feet were crammed up against the front of the space when fully reclined. The width of the seat area was a bit tight as well. Finally, they have 2 heads (toilets) that serve both the business class section ( maybe 50 people) as well as the front of economy. One of the pilots was waiting at the same time as me and agreed that it was a pretty questionable layout for the number of seats covered. All in all, not my favorite airline and nothing on this trip so far changed that view."
Pros: "no delays!"
Pros: "I ended up missing my connecting flight because the flight left the airport almost an hr late....once i get to my connecting flight...ive missed it...soooo i had yo wait 4hrs for the next available flight & missed my doctors visit......im sooo pissed....."
Cons: "Missing my connecting flight"
Pros: "Boarded on time. That is all."
Cons: "After boarding, we waited on the plane for a long time before they said there was a mechanical problem and we would need to deboard while they fix it. After waiting another four hours they finally canceled the flight. They couldn't get us another flight and said to come back the next day to see if there is another flight out."
Cons: "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."
Pros: "Good entertainment for a long flight."
Cons: "A power jack could come handing."
Pros: "Getting to Rome on time"
Cons: "Lost my bag"
Pros: "Great flight"
Pros: "Flight was great."
Cons: "Only negative was that the seat was cramped, not much room."
Pros: "Boarding and crew"
Cons: "Service, look like you have to purchase everything from food to entretaiment."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Pros: "Crew was courteous and professional. Kept us informed as to why we were delayed."
Cons: "The 6 hr maintenance delay. Food could have been better."
Cons: "Just awful. Original flight was cancelled, delaying my travel schedule. Airlines did a horrible job giving us timely updates on flight status, thus hindering us in trying to find alternate flights or travel options. Upon arrival in Rome almost 24 hours later, almost half of the flight's passengers had bags that didn't even mare it onto the plane. I was among them. What carelessness, and stupidity on the part of united employees. Horrible inconvenience, worst travelling experience that I've ever had!"
Cons: "seats were very uncomfortable"
Cons: "Lost my luggage and made us late"
Pros: "Everything you are.."
Cons: "They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again."
Cons: "I purchased a direct flight and was not told the flight was cancelled until I arrived. I was put on two transfers and arrived to my destination 10 hours later than planned. I want my money back."
Pros: "Movie selection and delivery/access was very good"
Cons: "Seat legroom is insufficient. There was a water leak in the ceiling that dripped cold Wster on me for a portion of the trip."
Pros: "Once on the aircraft everything was just fine"
Cons: "First of all it was delayed, no big deal but once i checked in I wasn't even assigned a seat. I try to find an agent at the boarding gate and none to be found. They finally arrive 30 min before take off and then assign me a middle seat when I specifically picked my seat weeks earlier and of course was one of the last people to board barely enough time to search for a place for my bag and get to my middle seat in the back of the aircraft. Not even a sorry or any type of compensation for a terrible experience"
Pros: "New plane"
Cons: "The way you bord the plane"
Pros: "On time."
Cons: "United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large."
Pros: "Crew were friendly and helpful."
Cons: "I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge."
Pros: "Nice crew"
Cons: "Cramped seating Delayed flight"
Airlines flying from Alaska to Rome have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alaska to Rome
Masks required on board, masks provided on flights from Alaska to Rome
Social distancing seating
Middle seats unavailable to book on flights from Alaska to Rome
Testing for antibodies, testing for symptoms for flights from Alaska to Rome
Waiving of change fees. Search flexible flights from Alaska to Rome