|Flights Arrive in||London|
|Flights Depart from||Albany International|
|Airlines||Air Canada, British Airways|
Pros: Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important.
Cons: Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?
Cons: Terribly small seats
Cons: Overhead luggage compartment in business class was poor
Cons: Freezing in the cabin that morning.
Cons: The flight was late more then 2 hours. I missed connection flight!
Pros: The staff on the plane could not have been more professional, courteous, and helpful. Not only did they serve me well, but perhaps even more importantly, they created a great atmosphere in the cabin with the cheerful, playful rapport they had with each other. I wanted to take them all out for a drink afterward!
Pros: The overall flight experience was positive.
Cons: Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?
Cons: Lost my luggage
Pros: Customer service of the in flight crew is absent.
Pros: Friendly crew, decent food, and solid entertainment.
Cons: Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018.
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