The Southwest airline was ok. A big thank you to Kayak team (David), who worked with me on Sunday afternoon to rebook my travel from Burbank, CA, to CVG. My original flight on Sunday was delayed, so I had to cancel Sunday flight and rebook my travel to Monday. Could not have done it without help from David from Kayak team. Ante Soda GE Aerospace
Flight time kept changing and so did the gate. It was very frustrating
Friendly crew kept coming by to make sure all was ok, provide additional refreshments, etc.
Flight was delayed by 2 hours, meaning that a flight to Dwnver which should have arrived at 11pm came into the airport at 1 am. Made for a very long day.
Crew was rude, flight was late, wifi didn't work, no food, basically nothing about this flight was good.
Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.
Airline is not very senior friendly. Flights are late, forcing us to run to the connecting flight. Food is awful. Wish they would go back to pretzels and peanuts. During flight, pressurization isn’t quite right and all of our ears get plugged. Everything is nickel and dime, charging for boarding, seat selection and legroom. While a screen at the desk in the gate area says check your roll on bag now for free due to space limitation, the employee at the desk will not check the bag without a $100 fee. Insane.
We waited in the airplane for over 45 min for a southwest employee to make the flight. This cause over half the plane to miss their connecting flight in Denver. When we confronted the desk upon arrival, they told us the only flight they had was the next day leaving at 8:50 pm!!! Or they offered to get us to Burbank or LA, but after that we were on our own to get back to Santa Barbara. I paid for a flight from sba to bna bna to sba. My re entry into mom mode has been 💯 rough because of southwest mistake with my flight. And now I’m leaving to Reno tomorrow for a vballl tournament and just discovered that my leg in Vegas has me and my 3 kids on a stand by flight even though I had booked these ticket last year November!! Do better southwest!
This rating is based completely on the flight delay. Any flight where the plane goes through or originates in Las Vegas is delayed. I will avoid booking flights that do this in the future,
This was a train wreck with the schedule as soon as the delay was announced. The delay originally put us back by 40 minutes from a start time of 10:10AM, then later was revised to be only 27 minutes late. We began boarding only a few minutes late. I don't know what happened but we then left the gate over 45 minutes past our original start time of 10:10. Pilots did a great job of making up time (thank you for that), however upon arrival into the Dallas area, we circled several times, as there was a plane on the runway with mechanical problems, and didn't land and have the door opened until 1:46PM local time. I dashed to my connecting gate, fortunately only 4 gates away, and got there at 1:50PM local time. There were still people in line to board the jet way. The gate attendant made eye contact with me, left the check and station and promptly ushered the remaining people down the jet way, then returned to say the gate was closed and we were denied boarding. She then said I was already re-booked, not even knowing who I was. I did not receive notification of rebooking until 1:58 PM. At the desk we were then told that it was not their fault that our originating flight was late due to the stranded plane, and that the only compensation we could be offered was to be re-booked. I'm sorry, but at Love Field the ONLY airline there is Southwest, so yes, they ARE responsible for this! Also, choosig to deny me boarding even though I was in the queue 10 minutes prior to takeoff was an exceptional instance of very poor customer service. While I may not have many choices of airlines with flights originating from Albuquerque, Southwest is now last on my list!
You could have NOT left me and my family high and dry by not completing the reservation changes because they no longer have the contract from Phoenix AZ to Moab Utah. There wasn't even a ticket agent for Contour in Phoenix to talk to. Cost my an additional $1600. to rent a vehicle to get my family to Utah. Now I'm left with trying to have someone make it right financially. I'm not optimistic..........
I’ve flown Contour on 4 different flights in the last couple weeks and every one of the flights were significantly delayed. Like over 2 hours delayed. 3 of the 4 were due to maintenance and one was weather, which is beyond their control. If this continues, I will not fly them anymore. It makes me concerned that they don’t have great maintenance practices. The planes are very old and worn out and the interiors need improvement. I do like the amount of space you have between seats for legroom. They also started charging for bags recently, which I think the did when they partnered up with American Airlines as a codeshare partner. American is also a disaster of an airline so I wish they had some agreement with Delta. I am glad they offer a major airline parternership though. That is certainly giving people more opportunities. I won’t fly Contour unless they have a direct flight to where I am going. If I have to connect then I am going to take Delta. The bus at the DFW airport to get on and off the aircraft is a pain and adds so much extra time to your travel experience. I hope this is temporary while they are building a new terminal, but I don’t know.
Short flight so no entertainment and none expected or appropriate. Everyone I dealt with was professional and helpful. A good experience.
Love it. No Frills but better than Spirit No Frills. It's like a simple luxury private plane especially if you've got five or six people on it because then you probably got your own section of the plane.
All the staff were amazing! The flight was quick, everything went smoothly, I have nothing but good things to say about this flight. Thank you Contour!
It was easy, efficient from start to finish. The flight attendant was amazing. Smooth ride. It was just perfect.
We had a great experience on both of our flights! Crew was great…..the ride was smooth…and checking in was easy. We will definitely fly with them again.
This was my first time flying with Contour and the Greenbrier Valley Airport. It both were excellent and the price couldn’t be beat!
Not on time. Taxied around the airport for 30 MINUTES! The pilot never said a word. Ai
Great flight, professional crew, convenient and interesting nonstop routes. Had trouble with getting precheck listed on boarding pass, but found that customer service was remarkably responsive via email — unheard of with other carriers. A great experience overalll.
They did not have free WIFI and I was not okay with that!
Great, except the canon was so cold. Even the flight attendants put jackets on
I missed the flight due to maintenance issues. This is the second flight I’ve missed in four days because United allows such little time between layovers. Very disappointing
It was serviceable, nothing special but nothing awful on this leg.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
Flight was late, the only reason I almost missed my flight was that my connection was also late.
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
