The flight was delayed due to earlier issues at other airports. The crew was excellent & made it a good trip.
Boarding process of asking for volunteers to check bags goes against the system you had before with 2 bags checked free. This process is more of a guilt trip than a caring attitude toward the customer. In addition bag-size scrutiny has increased which also slows down the process of boarding. My wife said she will not fly on your airline again unless there is no other option.
Eveeyrime I fly they are begging for bags due to cabin overhead space. What they should so ia take the bags that are clearly too big to fit wheels first on their side. And those of us who give up the bag should really get their bags first. When boarding, nobody wants stupid jokes about how hot it is on board. Give us some cool air. Im usually sick from the heat by the time we take off.
No wifi, seems to be very common with Southwest currently. Everything else was normal.
Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
Friendly crew kept coming by to make sure all was ok, provide additional refreshments, etc.
The seats were a bit cramped and worn, but otherwise okay.
This rating is based completely on the flight delay. Any flight where the plane goes through or originates in Las Vegas is delayed. I will avoid booking flights that do this in the future,
This was a train wreck with the schedule as soon as the delay was announced. The delay originally put us back by 40 minutes from a start time of 10:10AM, then later was revised to be only 27 minutes late. We began boarding only a few minutes late. I don't know what happened but we then left the gate over 45 minutes past our original start time of 10:10. Pilots did a great job of making up time (thank you for that), however upon arrival into the Dallas area, we circled several times, as there was a plane on the runway with mechanical problems, and didn't land and have the door opened until 1:46PM local time. I dashed to my connecting gate, fortunately only 4 gates away, and got there at 1:50PM local time. There were still people in line to board the jet way. The gate attendant made eye contact with me, left the check and station and promptly ushered the remaining people down the jet way, then returned to say the gate was closed and we were denied boarding. She then said I was already re-booked, not even knowing who I was. I did not receive notification of rebooking until 1:58 PM. At the desk we were then told that it was not their fault that our originating flight was late due to the stranded plane, and that the only compensation we could be offered was to be re-booked. I'm sorry, but at Love Field the ONLY airline there is Southwest, so yes, they ARE responsible for this! Also, choosig to deny me boarding even though I was in the queue 10 minutes prior to takeoff was an exceptional instance of very poor customer service. While I may not have many choices of airlines with flights originating from Albuquerque, Southwest is now last on my list!
Since the flight wasn’t full, we had some extra room. Crew was great
Flight staff and all was fine. Food always sucks on planes so nothing new.
The flight crew were very helpful. The seats were very close together. There was barely room to sit without touching the person next to you.
I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
It was hot and not as comfortable as the flight to Chicago. Must have been a different plane that needs to be worked on or replaced.
My flight was delayed so bad i missed u it so i just said never mind
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
Short flight, but no drink/snack service. The flights both going and coming were delayed.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
The gate got changed several times and the flight was delayed over an hour. Awful experience
It was an older plane. First Class was not especially roomy or comfortable. It was a short flight so there were no meal but they did offer mixed nuts which used to be normal but now is rare. Crew member was very polite and professional.
No Snacks or Entertainment. The flight was short, snacks should still be given.
Everything was fine. Flight boarded and departed on time. Seating was spacious enough for my carryon to fit under the seat in front of me. No complaints at all. Flight even arrived early.
Boston ticket agent Cheryl Porter is WONDERFUL. Our Iberia flight to Barcelona was cancelled the morning we were scheduled to leave and Cheryl was our super hero - she found us seats on a flight to London and on to Barcelona. Truly a “can-do” attitude which we appreciated so much after the Iberia ticket agents told us there was “absolutely nothing they could do”. (As did the customer service agents at Iberia’s call center) Ms Porter is truly a wonderful person who genuinely cares about travelers!
They cancelled two flight and got us onto another airline, which was also delayed.
Boarding and crew were great. Everything was. On time. The 737 was Incredibly Uncomfortable!! Too tight in seat area for one, but, the real problem was that the seats were AWFUL. After an 8 hour flight from Dallas to Madrid my lower back was miserable and I am fit: I never have back problems. It took 2 days to recover. Honestly I can’t recommend AA for long distance flights. Plus for a $1200+ ticket they wanted $30 for 2 hours of internet. Thank you for listening.
A nearly half-hour delay to board/depart meant that our connection in DFW was less than 30 minutes. If the flight attendants would have made an announcement to the flight to allow those with close connections to de-plane first it would have helped, but nothing. We *barely* made our connection, with no time to eat or user the restroom between flights.
Nothing wrong on this flight but nothing special. It was oversold and they had to bump people which is always bad.
My flight change many times and after it was canceled and I have to stay 1 more day
