We landed at 8:30pm and did not deplane until 9:45pm. We had to take busses to a terminal gate. It was awful.
It was nonexistant. We got screwed out of 2 roundtrip tickets due to lack of communication from Delta and Skywest.
Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Pros: "The crew was helpful"
Cons: "The flight arrived at MEX on time, but for reasons I don’t know, we could not exit the plane for an hour after arriving at the gate. This hour delay caused me to miss my next flight to Puerto Escondido, Mexico on Viva Aerobus. I had to stay the night in Mexico City because it was the last flight leaving that night, and I had to purchase a new flight to Puerto Escondido."
Pros: "Saftey measures great"
Cons: "Serve alcohol :)"
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Cons: "The most courteous staff - on ground, in air, and at destination!"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Pros: "Smooth ride"
Cons: "Disembarking could be more efficient"
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Cons: "Everything was perfect!"
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Cons: "Always delays in between transfers from Mexico City"
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Pros: "On time with early arrival"
Cons: "Small plane Little communication from crew Security took forever to get through at RC airport"
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Cons: "average food. poor corrdination for the connection transfer"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Everything went smoothly."
Cons: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "stewardess was exceptionally pleasant."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Flight was delayed one hour due to a mechanical issue.
American may be having issues right now but I couldn't have asked for a better travel day then today.
Cons: "American is poorly prepared for day long delays."
Cons: "No food or beverage service during covid-19"
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "My flight attendant always smiled and was very hospitable."
Pros: "missed flight due to British Airways systems issue"
Cons: "everything - trip was a disaster"
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "The ground personal and flight crews did everything they could do make up for the delays."
Cons: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "All the trip , not my food selection"
Cons: "6L to close to the galley"
Pros: "by airlines"
Cons: "flying next day trough LAX"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Pros: "Pretty average experience nothing bad but nothing superior"
Pros: "Food - What can I say about pretzels except "Okay"?!"
Pros: "We left on time and the crew was very polite and helpful."
Cons: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Cons: "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
Cons: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Cons: "No food"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Pros: "Everything was perfect"
Cons: "Not enough snow in salt lake"
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Great staff. Arrived very early. Smooth flight ."
Cons: "short flight herded like cattle. not much about it"
Cons: "The information of code share was not clear..so I was expected to fly with JAL..."
Pros: "Almost on time"
Cons: "Boarding process, PA system volume very low at PHX"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Remodeled plane style"
Cons: "Liked it"
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "On time, upgraded at Dallas"
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Pros: "We arrived safely"
Cons: "Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others."
Cons: "It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague."
Pros: "Nice crew"
Cons: "Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool."
Cons: "They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life."
Pros: "crew friendly, talked to us, made sure we had everything we needed for a good flight"
Cons: "Took off late due to weather"
Cons: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Pros: "We made good time, and the crew was attentive and friendly."
Cons: "My seat kept reclining on its own and had no headrest. Takeoff was rough, even for Albuquerque."
Cons: "Baggage fees, food fees WiFi fees"
Cons: "Pilots driving waaaay to fast"
Pros: "Good landing, an I arrived earlier."
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Cons: "Did not have the free united entertainment on wifi. Only offered direct tv for a fee"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "Enjoyed the stroopwaffels that were handed out as snacks."
Pros: "The check in staff was super friendly"
Cons: "In flight entertainment didn't work and the flight was very bumpy."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Cons: "Rude crew- not service oriented"
Pros: "Very friendly staff"
Cons: "Upset about not being allowed a carry on luggage."
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "It was fine. I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Pros: "Everyone was quite friendlly and personable, especially our flight attendants."
Cons: "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Cons: "Late, missed my connection, have to fly out in the morning. Have 3 hrs to sleep & be back at the airport."
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Pros: "Flight was wonderful!"
Pros: "We departed on time and arrived at least half an hour early."
Cons: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Cons: "No outlet to charge my phone"
Cons: "- There wasn't space for my bag to go overhead - There were no options for food or entertainment - My seat was very cramped"
Cons: "Seats could provide lower-lumbar support."
Pros: "Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination"
Cons: "delayed because of weather in Denver"
Pros: "On time, ahead of schedule"
Cons: "Everything, United blows"
Cons: "Seated in last row no recline on chair!"
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Pros: "Smooth flight once we got in the air."
Cons: "Didn't like the delay 2-3hours"
Pros: "Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery."
Cons: "I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights"
Pros: "My flight was delayed by a day due to the engine problem."
Cons: "Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ."
Pros: "Crew were fine."
Cons: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Pros: "Nice flight attendants"
Cons: "Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance."
Plane sat on tarmac waiting for a gate after we landed. Frontier is hubbed in Denver. There is no reason they can't figure out how to coordinate having a plane come into a different gate. They have more gates to choose from than any other airline at Denver.
We actually got on flight left on time and arrived on time actually even a little early
Kayak booked my flight through Kiwi who was a nightmare to work with.
Cons: "The manager was so crazy, i think she have to work on the circus."
Pros: "Boarding from ATL was swift."
Cons: "Local agent at baggage claim in MCO was rude and condescending."
Pros: "Great customer service."
Pros: "I was left high and dry in Denver airport for over 12 hours because I was never notified of the change in connecting flight from AM to PM! I am absolutely livid. The Frontier agents weren't helpful at all in finding me an alternate flight. #wasteofmytime #NeverAgain"
Cons: "I was left high and dry in Denver airport for over 12 hours because I was never notified of the change in connecting flight from AM to PM! I am absolutely livid. The Frontier agents weren't helpful at all in finding me an alternate flight. #wasteofmytime #NeverAgain"
Pros: "Seats are not comfortable"
Cons: "A complementary cup of tea. $50 for one luggage is a rip off. My 1st time flying with frontier. I had to wait 45 minutes in my wheelchair to go to gate."
Pros: "A320 plane, departed on time and landed early."
Pros: "Quick boarding, efficient out of the gate."
Cons: "Late, no clerk at the boarding gate to ask, and the airport had a computer glitch that prevented the gate, the flight or even he airline to post!"
Pros: "Friendly employees"
Cons: "Delay and no one staffing the counter."
Pros: "The prices..."
Cons: "When boarded the plane then floors or seats were not cleaned from previous flight. Crumbs and degrees everywhere. Seats were not comfortable."
Pros: "Travel was very easy. The flight was on time, plane was clean and staff was friendly."
Cons: "I’m very small and still felt a bit cramped— which has never happened to me on an airplane before. I did not purchase additional legroom, but would highly recommend it for anyone over ~5’2”, as standard seats felt significantly smaller than economy seats on AA/Delta/JetBlue/Southwest."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Pros: "The flight was on time, the airplane was new and clean, and the seats were comfortable. We enjoyed the crew and our bag was waiting for us when we got to baggage claim. What more could one ask for on a no frills flight?"
Cons: "Everything exceeded expectations for a low fare no frills carrier."
Pros: "The crew seemed cheerful."
Cons: "Slightly disorganized during boarding. Delayed departure. Miss informed about arrival time. Extremely unfortable seating. Food is more snacks than solid nutrition and even the snacks were hardly dispensed. Cabin became over heated, could smell jet fuel."
Pros: "The flight was Very puntual, clean and nice personal in the round trip. I will recomend to my friends and I will flight again soon."
Pros: "The one moment when someone attempted to help me before a coworker told him to stop because they had “too much to do”"
Cons: "I can’t remember the last time I had so much trouble with a flight. I do remember when frontier used to be a decent airline but now it just feels like a subpar soviet airline. Despite the fact that no one seemed to be aware of what was going on and making everyone with electronic passes wait an extra 30 minutes, my checked bag (which cost more than the flight) arrived with minimal damage and I’m still in one piece."
Cons: "They had to fly in 2 plains to try and get us out. They didn’t offer meal vouchers until 51/3 hours into the delay."
Pros: "the flight attendants were fantastic"
Cons: "Very very late, no updates from the airline."
Pros: "Price was great"
Cons: "but seats are very close together - not a tall person but sitting up straight my knees hit the seat in front of me. Uncomfortable fit!"
Pros: "On time"
Cons: "The food wasn't free on the airline"
Cons: "The new tables are good for what a drink? We have to pay for everything now, nothing is included in the flight price? The carry-on price is a bait and switch. Not too impressed overall."
Pros: "I like the staff and non stop flight"
Cons: "The delays and comfort"
Cons: "Checking in the luggage took a while. No agents until two hours before the departure time."
Cons: "Flight was delayed four hours."
Pros: "They offered to move people who looked crowded. Remember to prepay for luggage whether carryon or checked. Costs more at the airport."
Cons: "Small seats, but that is with most or all airlines."
Cons: "We sat on the tarmac in DSM for an hour!!!"
Pros: "I have to say that the flight attendants were very nice and attentive! Much much better then the attendants from AA! We left on time and arrived early at out destination! Yes you guys charge for everything and the planes are old and not much seat leg room, but its expected based on the price! Over all a great flight for our money! We had the same experience on our round trip to FL!"
Cons: "We sat on the runway for an extra 30 minutes because they couldn't get in contact with the person who was supposed to connect the gate door to the plane. Then we were in concourse D and the concourse train was shut down so we were forced to walk all the way to the other side of the airport."
Pros: "My seat, but I paid $30 for it"
Cons: "Hook with a deceptive low cost, then charge for seats, carry-on as well as the charge for checked bags most other airlines impose. Snack offered for a fee only. Any drink other than water for a fee only. Really?? Then flight attendants push credit card. Offensive. Won't fly Frontier again."
Cons: "WAITING FOR A PASSENGER TO BE REMOVED FOR BEING DISORDERLY (ALCOHOL ABUSE?)"
Pros: "Its a direct flight from Atlanta to Vegas."
Pros: "The price..."
Cons: "VERY UNFRIENDLY EMPLOYEES, some just down right rude! Seats were extremely uncomfortable!"
Pros: "The plane was very clean. We were able to choose our seats when we checked in. The flights weren't crowded. The staff seemed nice."
Cons: "The flight was an hour late. The seats don't go back at all. Frontier charges for seats and carry on and checked luggage. So you think you are getting a cheaper flight but it ends up costing the same as any other airline with all the fees."
Pros: "Getting on the plane and getting home."
Cons: "My flight was 1.5 hours late on boarding. Poor communication on the status of my flight. The flight detail board was not updated properly on when I could expect to depart."
Cons: "The boarding crew were extremely rude, talking down to customers - enough that everyone was talking about it and uncomfortable. I won't be flying Frontier again."
Pros: "Except for perfectly nice crew, nothing was good about this flight."
Cons: "They charge $40 for carry on bags that don't fit under the seats, so we ended up checking our carry on for $30. WTF? This was not made clear up front when I purchased the tickets. People always complain about seat comfort and I'm usually easygoing about that, but these seats were extremely uncomfortable. They are not much better than auditorium folding chairs. My middle seat was lopsided perhaps with a broken spring on one leg of the flight. The seats do not recline and the fold down table is approx 4"x7", not large enough to rest an ipad. I will go out of my way never to fly Frontier ever again unless something dramatically alters."
Pros: "I liked the timeliness of the boarding process."
Cons: "I did not like the attitude of the one of the male flight attendants and found that he was unprofessional. The seats were the most uncomfortable seats I've had to sit in during a flight. The airline doesn't offer free complimentary drinks and they still don't offer a TSA precheck option for their flights."
Pros: "I'm cool with saving a few bucks and not getting free soda and peanuts."
Cons: "I feel like Frontier takes the no frills thing a bit extreme, and then relies on the customer to work within the confines of their rules without making it super clear what those rules are. Seats a VERY uncomfortable, thin almost non-existent padding over hard plastic. Seats also cost money and you're not offered to buy your seats ahead of time but only when you check in, or if you know ahead how Frontier operates. Puts some folks in the position of having to buy expensive seats on the spot at check in. Also this is my 3rd Frontier flight in as many months and every time something has gone wrong, delays, or computers down. 1 more chance with me on my flight home in 2 weeks. If it messes up again, I'm officially never booking again."
Pros: "The ticket was not pricey. Travelled with a special needs child and they let me pre board."
Cons: "The seats are way too close together, don't tecline and were uncomfortable. They charge for regular beverages (soda/juice). Baggage/carry on bag fees are ridiculous."
Cons: "Watch out- Frontier charges you extra for everything, down to choosing your seats on the plane!"
Pros: "Honestly- nothing this time"
Cons: "Everything! Uncomfortable, unclean, flight attendants were rude, no food or entertainment so it not sure why that's even a category in there."
Pros: "Attention to detail. Outstanding miles membership program."
Cons: "Notta thing"
Pros: "Best flight so far, cheap, direct flight without going bankrupt."
Cons: "Direct flight"
Pros: "That our family did not have to buy seats but we were seated together."
Cons: "Mechanical issue. delay in boarding. Then telling passengers to hurry up and board so we could take off. It isn't the passengers fault for the delay."
Cons: "Frontier used to be one of my favorite airlines. Now, it is the how far can we stretch our customers to pay more! Paying for an additional seat, paying to sit next to someone, overpaying for checked bags, pay for a carry on?! Pretty soon it will be pay to use the bathroom! Low prices are deceiving. Prices are low until you factor in all of the ludicrous fees. Will not be flying Frontier anymore. Low prices aren't worth a terrible experience."
Cons: "First: Don't get to the airport too early because they will not let you check in early. Second: The lack of customer service the counter personnel had was appalling. A customer that was running late was given the runaround and eventually missed her flight because the employees refused to help her."