It is completely insane to me that first class does not include WiFi. Also does not include lounge access. Port for phone charging did not work. The crew was absolutely lovely, and the food was excellent.
I appreciate how quickly and kindly the people at the gate at DCA accommodated several of us who wanted to switch from the 6pm flight to the 5pm flight at the last minute. The flight crew was helpful to us too (dealing with luggage).
Very uncomfortable and cramped seats. Everything else was okay, the crew members were nice but nothing was exceptional.
Comfortable seats and good crew. There should be some breakfast options in menu for economy class to purchase Wifi was not working in the flight
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
My husband and I had boarded the flight from Denver to Chicago, and one of the last passengers to get on the plane opened the overhead bin above my husband's seat and threw his bag out of the bin to make space for his own. He said, "Mine is bigger!" The flight attendant supported the new passenger. They didn't care that my husband has two artificial knees and must have the foot room in front of his seat to be able to fit his legs in -- and to be able to stand, much less walk, at the end of the flight. I have never seen this happen before, and it was a disaster.
A/C still wasn't working. Luckily it was only a 14 minute flight
A/C wasn't working. Made the 1.25 hour flight seem like 4 hours! Even at altitude it didn't cool down.
The flights from Ottawa to Albuquerque went smoothly enough though on on flight they didn't have how water for coffee or tea and on another there there was no ice. The return flights from Albuquerque were delayed by mechanical problems on both flights. Ottawa was a ground crew maintenance issue.
This flight worked as promised, a rare event these days. Of course it helped that we were upgraded. The food was, however, as bad as ever.
Flight was comfortable- just had to endure a 1 hr delay because of some maintenance issue. Happy that American Airlines does these final checks but just wish they would conduct this maintenance before the flights.
All good. Flight crew was super friendly at the end of a long day
All good. Easy check in and boarding. Lovely flight crew
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
Four hour delay due to late plane arrival- second year in a row on MCO - DCA route. Pitiful service reliability from American. Will avoid in future
They cancelled two flight and got us onto another airline, which was also delayed.
Boarding and crew were great. Everything was. On time. The 737 was Incredibly Uncomfortable!! Too tight in seat area for one, but, the real problem was that the seats were AWFUL. After an 8 hour flight from Dallas to Madrid my lower back was miserable and I am fit: I never have back problems. It took 2 days to recover. Honestly I can’t recommend AA for long distance flights. Plus for a $1200+ ticket they wanted $30 for 2 hours of internet. Thank you for listening.
A nearly half-hour delay to board/depart meant that our connection in DFW was less than 30 minutes. If the flight attendants would have made an announcement to the flight to allow those with close connections to de-plane first it would have helped, but nothing. We *barely* made our connection, with no time to eat or user the restroom between flights.
My first flight from Santa Fe was 1.5 hours delayed, I missed the connecting flight. I got tickets to the next flight to San Francisco. The flight is over two hours delayed and we had to change the plane. I will never fly American Airlines again. Absolutely horrible experience!
My flight change many times and after it was canceled and I have to stay 1 more day
