Cons: "Flight was delayed two hours."
Cons: "Nice job and thanks for waiting."
Pros: "Not impressed and we are card holders"
Cons: "They wouldn’t let passengers by after using restroom . I stood for at least a half hour as I also have RA , Lupus , and 5 herniated discs . I’m confused as to why they won’t accommodate customers using restrooms"
Pros: "Flight crew was friendly and the complimentary wine or beer is always appreciated!"
Pros: "Easy on, easy off! Departed and arrived on time. Crew were cheery and bright! Happy Holidays to all and to all a good night!"
Cons: "Some of these survey questions need to be NA- my flight was too short for food service or entertainment."
Pros: "Service with the attendants on beverages"
Cons: "Being delayed and bumped to another location..the flight was bumpy a lot..my hour and half lay over for the other location.."
Pros: "Friendly crew and quick easy boarding."
Cons: "Windows didn't have shades, coffee was cold initially. On the positive the attendant noticed and came back with a warm cup."
Pros: "Efficiency and spotless plane."
Pros: "Great organization. I didn’t feel as though I was in a herd of cattle while boarding."
Pros: "Ease of boarding"
Cons: "Paying for baggage"
Pros: "Good crew/ gate team"
Pros: "The flight, seating, and co Siri on of the aircraft"
Cons: "The crew welcomed us to SFO AT 4:41 pm. We taxied, then towed, to a construction site next to a parking garage out beyond the international terminal. We deplaned to the ground and boarded buses that traversed the airport back to the domestic terminals and we got to baggage claim 50 minutes later. Missed my bus north by minutes. Not happy!"
Pros: "I love the biscoff cookies. Smaller plane. I had legroom though!! Business as usual. Good flight decent take off and landing."
Cons: "You need a n/a choice. Bags were a little late. Seatac has a terrible congestion problem at curbside pickup Seat did not recline. Really full flight. Not Alaska’s fault that people get a little cranky."
Pros: "The flight was delay, but the ground crew did a stellar job in keeping us informed while we waited by making several announcements on the progress of our flight. The flight crew also did a terrific job turning the plane around so we could board. I appreciate their service."
Pros: "Brand new plane, first-rate crew, and quick boarding and take off."
Cons: "It took the ground crew a long time to get in position."
Pros: "The two of us were originally set to sit apart, but the staff helped us and for our seats together! We were bey grateful."
Cons: "Boarding was difficult. Had to rush, too long of wait at check in"
Pros: "On line system was great and easy."
Pros: "Flight was delayed and I loved how engaged the cockpit and cabin and gate crews were in keeping passengers informed."
Pros: "The flight and crew were great. We had an early departure and early arrival. The flight was not full"
Cons: "My seat 4a I should have moved to 1 or 2 a"
Cons: "I was informed we'd get some kind of voucher for the 5 hour delay but never recieved anything."
Pros: "Ease of access Friendly flight attendants"
Cons: "The man next to me left his phone on so he could text."
Pros: "Amenities and service was great"
Cons: "The delay in Eugene was horrible!!!!"
Pros: "Crew is very nice and helpful"
Cons: "Seats are uncomfortable"
Pros: "Quick flight. Relatively comfortable for a small plane. Service was quick and timely. Plane was on time"
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "I had ample leg room the seat"
Cons: "The seats were very uncomfortable. They were too hard. They need to be a soft chair"
Pros: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Pros: "Staff great. Glad it was a short hope."
Cons: "They allowed a nonserbice dog on board, a small chihuahua type with one of those bought online vests."
Pros: "The crew seemed good, including the front desk crew."
Cons: "The plane was late; so HOT inside while we waited."
Pros: "on time departure"
Pros: "Easy and fast check in and boarding"
Pros: "Surprised by how young their staff was. Fast, friendly check in."
Cons: "Flight delays, but not Alaska's fault."
Pros: "Cute little propeller plane. Free beer. Nice staff. University of Idaho "Vandal" plane!"
Cons: "Seats are a bit tight. To be expected."
Pros: "I got home safe and on time"
Pros: "I liked that a beer or glass of wine was offered."
Cons: "It is a small plane for a two hour flight."
Cons: "No cranberry juice!"
Cons: "Flight delay...NOT Alaska Airlines fault."
Pros: "Nothing. Never was able to get on the flight"
Cons: "Layover was too long between flights. Overslept at gate waiting for flight. Woke up at 6:15p and was not allowed on flight as they had closed the gate already even though plane did not take off for 10 more minutes"
Pros: "Alaska is one of the best airlines to fly these days, and I've flown most. I have my mileage program on another airlines but I'd switch to them all the time if I could."
Pros: "The staff is awesome, the ride is always so comfortable"
Cons: "Not flying more often"
Pros: "I got there 20min late but I got there"
Cons: "twice now my bags have been lost leaving seatac IN A ROW!! the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)... (-_-) really? I will think twice before flying with this airline again"
Pros: "I booked my flight through Alaska airlines. On the flight to CA it was required my 5 year old sit on her booster seat which we loved. The stewardess on the way back (this flight) refused to let my daughter sit on it and tried to tell me I didn't know what I was talking about. I pulled up policy and it stated the child was in fact supposed to sit in her booster. The woman was rude and snotty about it. Lost my business just from her attitude."
Snack/food offerings are a little mediocre nowadays!
We landed at 8:30pm and did not deplane until 9:45pm. We had to take busses to a terminal gate. It was awful.
Delta was professional, reliable, timely, safety focused.
Crew couldn’t have been better. Bathrooms were especially clean. Plane was very clean. Everyone wore mask and felt safe. We had a plane switch due to a mechanical problem but it was only a 40 minutes delay and we were informed the whole time.
Great service during the pandemic.
Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Cons: "Cabin too cold and poor snacks so 1980’s."
Pros: "Crew is amazing and friendly"
Pros: "Fueron muy amables en el aeropuerto y en el avión"
Cons: "La atención de las personas a cargo"
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Crew were helpful and cheerful."
Cons: "Flight on time! Missed connections. In hotel overnight. Missed the event I was travelling to attend!"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Pros: "Met expectations; except for treatment of an oversized passanger, which turned out good in the end."
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "United Airlines culturally has a very big issue. The crews are not friendly and the seating is awful."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Disembarking could be more efficient"
Cons: "Overall, a good short flight."
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Flight attendants were pleasant."
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "Smooth take off and landing"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "Everything went smoothly."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "The employees dealing with this whole nationwide fiasco were largely very helpful. I could tell that some were running on not enough sleep, but the customer service was good."
Cons: "My flight leaving at 9am was cancelled, and after missing out on 3 different standby flights, I finally got to my destination at 3am (4am central). My coworker had the same cancellation and got to our destination about 6hrs earlier through a connection. I wasn't told about that option and I could've gotten an actual night of sleep."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Pros: "Crew was lovely"
Cons: "Narrow seats, hurry up food service prior to landing"
Cons: "I accidentally left a coat at my seat because the flight was late. And I was one of the last passengers off the plane. I returned within 10 minutes to the gate, but the gate agent was unable to find the coat. It was obvious that one of the cleaning crew took it and I will never see it again. The gate agent responded with a casual, sorry, as if this happens all the time. So much for the integrity of Delta employees."
USB plug did not work in-flight and it seemed super bumpy from start to finish. Not sure if it was because it was a much smaller plane, but I fly generally 2ce a week for work and this was by far the bumpiest and wobbliest(not sure if that is a word..haha) I've had this year. Also, in Albuquerque the gates shifted from what was on the boarding pass to what was in the terminal which caused some confusion. Then landing in Austin for my layover to Tampa the flight was delayed and then back on time on the in-app boarding pass, the gate changed too and when I got to the gate my flight was not posted. I thought I was going to miss my flight because it was supposed to have been boarding right then and I couldn't find the gate for my flight. Finally someone showed up to the desk and I was able to ask, and she confirmed that it was that gate and was delayed. There were several of us going to Tampa that were a bit stressed and confused. After all was said and done we were delayed about an hour, but it was the confusion that made things so much more stressful. I like to fly American quite a bit, and have a MC as well, and although there have been some delays, which I understand will happen, I haven't experienced this level of confusion.
Flight was delayed one hour due to a mechanical issue.
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Cons: "American is poorly prepared for day long delays."
Cons: "No food or beverage service during covid-19"
Pros: "Nice to fly again!"
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "My flight attendant always smiled and was very hospitable."
Pros: "The seat is uncomfortable"
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Food - What can I say about pretzels except "Okay"?!"
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Cons: "No food"
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Pros: "Flight was fast and comfortable."
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Cons: "short flight herded like cattle. not much about it"
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Cons: "The information of code share was not clear..so I was expected to fly with JAL..."
Pros: "Almost on time"
Cons: "Boarding process, PA system volume very low at PHX"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Remodeled plane style"
Cons: "Liked it"
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "On time, upgraded at Dallas"
Cons: "Flight personnel seem like they dont enjoy their job."
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Pros: "We arrived safely"
Cons: "Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others."
Cons: "It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague."
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Cons: "They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life."
Pros: "crew friendly, talked to us, made sure we had everything we needed for a good flight"
Cons: "Took off late due to weather"
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"
Cons: "Pilots driving waaaay to fast"
Pros: "Good landing, an I arrived earlier."
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Cons: "Did not have the free united entertainment on wifi. Only offered direct tv for a fee"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "The check in staff was super friendly"
Cons: "In flight entertainment didn't work and the flight was very bumpy."
Cons: "Rude crew- not service oriented"
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "It was fine. I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Cons: "Didn't take the plane!"
Pros: "Everyone was quite friendlly and personable, especially our flight attendants."
Cons: "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Pros: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Cons: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Pros: "We departed on time and arrived at least half an hour early."
Cons: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Cons: "No outlet to charge my phone"
Cons: "Seats could provide lower-lumbar support."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "On time, ahead of schedule"
Cons: "Everything, United blows"
Pros: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Cons: "Drives me nuts to find there is no gate available when we arrive."
Cons: "Seated in last row no recline on chair!"
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Pros: "Friendly flight attendants Help luggage personel"
Pros: "Smooth flight once we got in the air."
Cons: "Didn't like the delay 2-3hours"
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights"
Pros: "My flight was delayed by a day due to the engine problem."
Cons: "Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ."
Pros: "Crew were fine."
Cons: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Pros: "Nice flight attendants"
Cons: "Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance."
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Charged excessive amounts for carry-on bag.
Seats are so uncomfortable 😞.
Boarding was quick and easy and flight crew was great.
Everything and everyone was great except one flight attendant Cindi. She was rude and disrespectful. She needs some customer service skills and I will be writing a corporate complaint on her. It’s not what you say but how you say it.
Pros: "Cleanliness and nice staff"
Cons: "A woman sitting next to me had her full size purse on her lap the entire flight and it was difficult to move. The rule is everything goes under the seat in front but it didn’t apply to her."
Pros: "The crew was great. Seats were to straight could not be reclined"
Cons: "Refreshments at least water"
Pros: "Quick boarding process"
Cons: "Don’t board us to sit in the uncomfortable warm plane when the pilot is 45 minutes delayed!"
Cons: "Hot inside plane, multiple delays and uncomfortable seats."
Pros: "Our seating pass was upgraded at the terminal at no extra cost."
Cons: "Window seats would have been better."
Pros: "Crew great"
Cons: "Seats way too small . I will not fly spirit unless absolutely necessary"
Pros: "The staff was Nice even tho you felt that they didn’t want to be there. Also the boarding desk lady was rude but I don’t blame her because everyone complain about the carry on policy."
Cons: "Not for me. You think you buy a cheap ticket and then you find yourself buying more than 100$ for carry on!? Then the seats are very narrow and have no recline option. My seat was assigned ( because I wasn’t able to change it online) in the middle row next to a person a little bit oversized. I had to find another seat by myself. Someone was listening to the music without any headphone and none of the staff member said anything. The Landing was painful too. Anyway never again for me."
Pros: "How quick and efficient the direct flight to Cleveland was."
Pros: "Awesome flight!! Seats a bit uncomfortable so gave 3 stars, food expensive not un usual seems the same on most flights where food isn't free. Overall awesome staff and flight!!"
Pros: "The plane did fly to the destination, mostly on time"
Cons: "If you want anything other than a seatbelt and a light, you're gonna pay extra."
Pros: "Nice plane. Flight attendants were very nice!"
Cons: "On time departure. Smooth,quiet flight."
Pros: "Crew was kind, flight was fast."
Cons: "Extremely uncomfortable, flight arrived late. Boarding was a mess."
Cons: "I wish Spirit would be more environmentally conscious and stop using styrofoam cups, plus in general strive to reduce the amount of waste produced in their food service."
Pros: "I don't like nothing about that company"
Cons: "I don't like everything on this company the price is too high on everything they charge you even for your seat and baggage I never fly a game with this company"
Pros: "Getting off the plane"
Cons: "Being charged for carry on luggage, constant up sell, tiny seats, late planes."
Cons: "Web site would not let me check in"
Pros: "The diect flight"
Cons: "Additional cost. There wrre no savings by flying w/spirit. $52 to check lugguage plus $30 additional if ovet 40lbs. $82 total. Will not fly again if luggage needed"
Pros: "Nice ari staff"
Cons: "Wanted to upgrade and was sent away."
Cons: "The airline cancelled an international flight from San Jose, Costa Rica for 48 hours and didn't rebook us on other flights. They didn't even offer any vouchers for hotel accommodation or for meals. This is the worst treatment of passengers that we've ever experienced."
Pros: "That the flight was over and I was done flying with spirit."
Cons: "Literally everything is extra on a spirit flight. I have just started flying more recently and this is the first time I think I have taken a spirit flight because I would have remembered to avoid this company because of their service. If you wanted to bring a carry on bag that is bigger than a small back pack, you pay for it. Some water on your flight, pay for it. Leg room and comfort of the seats, horrible. Any in flight entertainment, no. Any USB charging, no. I would not choose spirit again if I have the chance. And there were plenty of delays with both my flight to and from my destination. I don't know if spirit has any control over that, but it makes for a horrible flying experience. My 1 hour 10 min flight turned in to 3 and a half hours thanks to waiting in the airport, on the terminal, and circling in the sky."
Pros: "Patience of the crew"
Cons: "The flight was delayed for 5 hours and they kept on lying to us the plane will just deplane now but it didn't it took them 5 hours to make us board and then when we arrived at FLL they took another 30 min to find a gate..... worst experience for me specially coming to Miami"
Cons: "Flight was 1 hour and 30 mint delayed but they put everyone in the plane and then told us that because weather we have to wait in the plane,even they know already that it will take time but they don't care about us and put us in the plane for 1 hour and 30 mints .i will never ever travel in there small airlines again.they don't care about there customers."
Pros: "Honestly, there was nothing to like."
Cons: "I can't give it a rating because they cancelled the flight and had nothing to book us on. Waited over 3hrs before they finally found me something. Gave me a hotel voucher but when I finally got to the hotel, they had no rooms. The transportation to the hotel cost a fortune because the hotel shuttle would not pick up the phone. They finally put me in a room with someone else from my flight. I got 60 min of sleep before having to return to airport. I'm a 49 yr old woman that flies often and this was by far the worst flight/airline experience that I've ever had. And, the lady at the hotel kept my food vouchers so I didn't even get to eat the next day."
Pros: "Landing in fll"
Cons: "Over 2 hour delay"
Pros: "6 hour wait in LV. No information was communicated with us."
Cons: "This airline nickel and dimes you. $10 to print a boarding pass at airport. $40-$45 for bags, crazy. They should be up front. They come off as sneaky. Pay for a seat or be thrown where ever they please."
Pros: "Boarding was easy, flight attendants nice,"
Cons: "No wifi, uncomfortable seats"
Cons: "Attendants were rude. Flight bumpy."
Pros: "Crew was condisending when speaking to passengers"
Cons: "Seats are very uncomfortable and baggage fees are a rip off"
Pros: "My granddaughter and her friend had two on time flights between Ft. Myers and Boston. They had no problems with boarding, checking bags, or going through security."
Pros: "Direct flight"
Cons: "Pay for every damn thing"
Cons: "The plan wasn't comfortable at all no entertainment as far as no tv no wifi and you must pay for all the condiments. Even the water"
Pros: "It's cheap. The crew is polite and a little bit silly (in a good way)."
Cons: "Our plane was delayed for over four hours while they inspected it for bird strike damage before finally being cancelled. No hotel accommodations were made. Under duress a $21 meal accommodation was made for the three of us, which covered maybe half of one airport meal."
Pros: "Getting to my location alive."
Cons: "No curtousy, no comfort. Pay for everything little thing. It ends up costing more. Don't fall for the it's cheap. Because it's not. It should b call UN-Spirited Airlines. NEVER AGAIN FOR ME."
Pros: "Everything was good"
Cons: "Everything was good"
Pros: "Staff was very friendly at the Las Vegas airport terminal."
Cons: "Staff seemed grouchy. Long flight back after being delayed, and seemed like it took forever to land. After waiting over a half hour for luggage we found out spirit had put our luggage on the wrong carousel. At 7am with a schedule we had to stick to for work was disappointing spirit did not seem to have it together."
Cons: "Las sillas súper incomodas"
Pros: "I took the flight from Boston to Dallas. Because of the extreme weather in Dallas, the plane was not allowed to land in Dallas,which occurred to all the other airlines. However, spirit is the worst to deal with the issue. They flied is us to Houston at around 6:00pm and kept us waiting in the gate for the reopen airport although they already knew the flight got cancelled. There was not clear announcement about their plans. Finally, I got information from other passengers, they provided two options: either refund or take their compliment bus to Dallas. l decided to take the bus. Again, no announcement of where and when the bus would arrive. After 3hr, two buses arrived, but not enough seats for all the passengers. I did not get in and waited for the next round of buses. Until midnight, the buses still had not arrived. I gave up and stayed the hotel near the airport instead. However, AA airlines already sent four buses to take care of their passengers efficiently before 11:00pm"
Cons: "The baggage rules are difficult to understand."
Pros: "The seats are very small, the crew was very nice. We arrived earlier then said. But arrived to more than 20 of us not getting our suitcases due to overweight. Overweight for the plane not per individual suite case."
Cons: "No suite case, no toothbrush, shampoo, change of clothes. Since we arrived and our suite case didn't. Due to overweight, and that would be for the plane. Not per individual suitecase"
Pros: "Smooth flight"
Cons: "Having to pay for my carry on Seats were very cramped, especially for the size of the plane"
Pros: "Flight crew is nice."
Cons: "I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May."
Pros: "Spirit is affordable and economical. You certainly get what you pay for. If you want just a seat one a plane to your destination, your ticket bought that. Oh, you want a bag or two? Pay for those too. I don't even mind that. It provides incentive to pack less, have less, and overall be more efficient."
Cons: "Both flights boarded at least 20 minutes late. However, considering how many people live their lives from one late arrival to another, it makes sense to board late. Both flights arrived on time though, and that's what is important."