Daily cleaning, installation of cabin HEPA filters on flights from Anchorage to Houston
There are no direct flights from Anchorage to Houston. The quickest journey takes 8h 45m.
In the last 3 days, Alaska Airlines offered the best one-way deal for that route, at $182. KAYAK users also found Anchorage to Houston round-trip flights on United Airlines from $257 and on Alaska Airlines from $355.
Even though you are not required to have a passport, keep in mind that an official ID is needed to board the airplane.
For Anchorage to Houston, Wednesday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Houston back to Anchorage, the best deals are generally found on Wednesday, with Saturday being the most expensive.
On your way to Houston, you’ll fly out from Anchorage. You’ll be landing at Houston George Bush Intcntl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Anchorage to Houston.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Houston from Anchorage is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Houston with an airline and back to Anchorage with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Houston from Anchorage up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Seat was less comfortable than most. Crew was annoying strict."
Pros: "Friendly staff"
Cons: "More than 1 counter open"
Cons: "I was unable to connect my wifi entertainment once we were up in the air from Anchorage to Seattle but after Seattle to Austin it was no problem"
Pros: "Very nice crew, relatively quick boarding and nice new- looking & CLEAN plane interior"
Cons: "There should have been refreshments and a light snack offered on the 50 minute flight!"
Pros: "In time and bring crowded"
Cons: "He abut bottled water since there’s nbther service?"
Cons: "Seats hard and didn’t recline. No food."
Cons: "I look fwd to food & drinks again."
Cons: "Way too full of a flight during and infectious disease outbreak!"
Pros: "The crew was great. The flight wasn’t overly full. I live the hot tea selections."
Cons: "Ran out of meals. The oatmeal was terrible."
Cons: "The flight itself and the crew are typical of Alaskan Air quality, but there was an unruly passenger directly behind me kicking, punching, screaming, and swearing for the better part of the flight which made the surrounding travellers extremepy uncomfortable."
Cons: "Your premium seating snack were dry and boring. Second leg from Seattle to.Vancouver I was charged for free drinks, snack. Then flight was barely 35 mins, waste of money and looked no different from basic seating"
Pros: "The crew"
Cons: "The chair was very uncomfortable and it was cold. A light blanket and more padding on the seats would make a difference."
Pros: "I missed my flight and the lady who helped me get on the next flight was so helpful!"
Cons: "On my flight I was freezing. I saw first class received blankets and many of them were not being used. I explained to the flight attendant how cold I was and asked if I could purchase a blanket. I’m a very understanding person, but even after all of my attempts to warm up (i.e., drinking hot water, moving around, etc.) I was miserable and on the brink of tears. I understand staff must follow company policy but I found this to be horribly inhumane. After reaching out to corporate my issue was never resolved."
Pros: "They could’ve told us we needed to download the app for free entertainment prior to leaving the ground, but other than that I was very please. Alaska Airlines is always great to fly."
Cons: "The worst drink service I’ve ever had on a flight"
Pros: "The flight crew was friendly"
Cons: "The flight was 1.5 hours late, the airport was full of people waiting for their flight. There’re no seating available at the gate, we have sit further away and that makes it hard to hear any announcement regarding the status of our flight."
Cons: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Pros: "The crew was understanding about this red eye to eye and kept off the mic unless totally necessary. The hydration by crew was unexpected . Bathrooms were accessible most of flight . Lastly I had to do baggage at gate and they were so professional. I was unable to give 5 stars for all . My phone has cracked screen."
Cons: "That to change my flight to another time is usually 25 dollars but this time their was a 256 dollar flight. N"
Pros: "The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything."
Cons: "Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times."
Pros: "I'd like adequate leg room with the ticket already purchased. I'll need at least one bag. why am I paying again for bags? Food, a decent meal without being charged even more. seriously? I already bought a ticket, stop with the nickel and diming already."
Cons: "Everything was great."
Pros: "Everything went well on the flights, very cordial and friendly staff on the ground and in the air."
Cons: "The last 3 flights thay I've been on from Seattle to Nashville, it seems that it is too warm, would appreciate if they turned up the air conditioning."
Pros: "People were as nice as they could be but they were not empowered to fix a stupid problem with an obvious solution."
Cons: "They arbitrarily changed my connecting flight - I ran and made the flight ! But they had already switched me to the later flight without telling me and then wouldn’t let me board MY FLIGHT even though there was space so I had to wait an hour and a half for the next flight"
Pros: "Beautiful scenery that included seeing Mt. Adams, Mount Hood and flying right by Mt Rainier."
Cons: "Crammed in like sardines! Had to wait for other planes to leave so we could park the plane."
Cons: "For real? Just cookies?"
Pros: "The overall experience."
Cons: "How times were pushed back instead of leaving on time."
Pros: "Flight attendants were friendly iebdly"
Cons: "Not getting previously assigned seat. Sat on n middle seat and was uncomfortable"
Pros: "Check in was great"
Cons: "Steward never smiled Found a cheese platter that was old gave to me missing Brie cheese c"
Pros: "On time no problems. Staff very professional"
Cons: "Rotten grapes in my cheese platter."
Pros: "i flew from seattle to orlando and although it was a long flight i was very comfortable with ample leg room"
Cons: "on this leg of the trip i asked one of the attendants for help with the in flight entertainment and the only suggestion i got was to rent a tablet from them."
Pros: "A straight flight"
Cons: "The fact that I watched the crew throw my luggage 5 feet and broke things in my suitcase. The won't do anything about it"
Pros: "Alaska Airlines is top-notch on-time comfortable seating service was impeccable and a great experience all around can't wait to fly them again"
Pros: "Everything other than the seats"
Cons: "Seats. Especially when I paid more for Exit seats and found out the first row of exit seats did not recline."
Pros: "Good service this time, but plane was delayed which made connecting a major rush"
Pros: "Planes same more spacious. Crew excellent. Boarding quick and efficient"
Cons: "They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest."
Cons: "Most uncomfortable flight as far as seats were concerned. Literally felt like we were sardines. My second flight which was a much smaller plane was 10 times more comfortable."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "Service, nice plan and easy ride to Honolulu."
Cons: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."
Pros: "The Price first of all, Total Package for Both Plane AND Hotel was $680."
Cons: "Nothing really that I can Think of, they were on Time."
Cons: "Such a pity you have to buy food for three and four hour flights! We Told our adult children flying with us about the old days when that price actually included real food!"
Pros: "That I was finally able to go home."
Cons: "My first flight to Alaska was delayed and my flight leaving was cancelled completely. I called customer service and was told I would be given a refund for all the trouble my cancelled flight was causing making me late for work and my ride being unable to pick me up at the new landing time. I never received a refund and my rebooked flight got cancelled. I almost didn't get home on that flight either, but the customer service agent found me a seat. I never received a refund and I missed out on pay at work. I never want to fly Alaska again!"
Pros: "We arrived late for a connecting flight--that was about to leave--and were transported by van literally from the plane to the connecting plane. The driver quickly took all our boarding passes and checked us in at the gate. We left just a few minutes later! The crew helping us make that flight were so quick and took care of us. The other travelers and I were impressed and very grateful to barely make that flight. We were all sure we would miss it when we first landed. Thank you to all you wonderful people who made that happen!"
Cons: "I'd like to see movies on the flight for no charge. But we don't live in those days anymore, do we?"
Cons: "I am 6' 2" tall. I can't put the tray table down because my knees are in the way. That problem becomes worse when the person in front of me leans the chair back."
Pros: "Friendly staff"
Cons: "Wifi was horrible. The first time I purchased it, the signal was great on my flight from Seattle to Houston. However my return flight to Seattle the wifi barely worked."
Pros: "Easy, no bumps, all my luggage arrived."
Pros: "Efficient boarding and on time flight-crew was friendly and helpful."
Cons: "Being between two big men, I felt squished in the middle, so I don't know if the seats are smaller than other airlines, or just my situation, but sleeping was pretty much out of the question, as I could barely move."
Pros: "My first time flying alaska and it was fine. Probably the best part was that everything was on time. I gave zero stars for food and entertainment because there was none. I was happy they were considerate of people who wanted to sleep during the flight since it was overnight."
Cons: "For such an expensive long overnight flight there was no food, and I had a 5 hour layover."
"The seat back entertainment screen didn’t work at my seat. Staff was great."
Pros: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Cons: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Quick Boarding Awesome staff"
Cons: "Wifi was not working"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Cons: "Cabin was too hot!!!!"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "Cramped seating for premium Econ"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "On time, courteous"
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "Could not use the bathroom"
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Pros: "This was the worst flying experience I have ever encountered."
Cons: "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
"Less noisy children which cannot be helped…"
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Pros: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Cons: "Lack of IFE screens was disappointing and the seats had zero padding."
Cons: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Cons: "The gate was occupied when we landed on schedule."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "Seats were ok"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "Everything comfort communication"
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Only thing that was good was tail wind."
Cons: "The plane was so small and tight. And they sat me next to 260lbs x football player in this tiny plane. Not really your fault but a plane that size is just too small esp when your neighbor is double your size."
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "On time"
Pros: "Flight delayed for 12 hours. Had to reschedule both flights"
Cons: "See above. Missed work."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "Not much, the flight attendants were fine"
Cons: "They boarded the plane for the ‘on-time departure’ scam, then proceeded to do maintenance for 30 minutes, then when you think your on your way we wait another 15 minutes for takeoff. We spent more time sitting still than we did in motion. Horrible."
Pros: "Everything about the flight"
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Pros: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Cons: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "The crew was fantastic, the flight was smother and on time, boarding was timely"
Cons: "The plane was older with a poor entertainment system"
"90 min delay. No reason. Missed 2 flight from IAH to SFO. Had to spend night on my own money. No lounge open for early morning"
"There was no snack or anything but drink."
"Awful terrible flight attendants with no empathy."
Pros: "The crew was professional."
Pros: "Amazing crew!"
Cons: "Keep traveler's updated on delays."
Pros: "Smooth flight"
Cons: "More room on plane. Seats are very close together"
Cons: "Flight delayed"
Pros: "MUCH BETTER experience than our American Airlines flight when we left last week. More friendly people."
Cons: "Higher Priced seating was left empty and people were not spaced properly in the cheap seats in the back despite the extra room on board at takeoff."
Pros: "Great value"
Cons: "The seats weren't very comfortable, but I could make due."
Cons: "there was no flight. pay attention, kayak."
Cons: "More space on the flight"
Pros: "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
Cons: "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
Pros: "Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice."
Cons: "On time departure. A comfortable seat."
Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
Pros: "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
Cons: "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
Pros: "Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went."
Cons: "I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The journey was smooth"
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Cons: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "For the amount I paid I'm surprised all we got was mixed nuts! Very disappointing! I hated watching movies on my iPhone, wished you had mounted headrests"
Cons: "Free food or more snack options! Tv consoles in the headrest"
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Cons: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Absolutely nothing"
Cons: "If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight"
Pros: "The crew was very nice as we got on."
Cons: "As usually United over booked and even though I brought my ticket in advance I some how did not have a seat assigned to me when I checked in. Most of the plane had boarded before I had a ticket in my hand. The agent was rude as she could be because I didn't understand how that's possible for me not to have a seat. I think that it's absolutely ridiculous that it's even possible to over sale a plane since there's obviously only a certain number of seats. I think it's ridiculous that people have to offer up their seat and take another flight, I chose a flight time because that's when I wanted to leave and get to where I was going for a reason. No other industry is allowed to treat their customers this way so why does the airline industry do it? Also there's no tv or movies for us to watch while in a 4 hour flight."
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Pros: "Text and email alerts."
Cons: "Everything. We arrived 2 hours early and my daughter worked very hard to fit everything she needed into a carry on bag which was not easy. Her flight was delayed, delayed again, delayed again, and then cancelled. She was flying alone and should have received top priority and been one of the first called up to figure out how to get her to her destination. But that did not happen. She didn't know what to do at first then got in the long line of people and waited her turn. ONLY TO BE TOLD THAT HER ONLY OPTION WAS TO FLY OUT ON A LATER FLIGHT TO HOUSTON WHICH WOULD MAKE HER MISS HER CONNECTING FLIGHT ANT THEN STAY THE NIGHT ALONE IN HOUSTON AND WAIT THE ENTIRE NEXT DAY THERE UNTIL 9 THE NEXT NIGHT TO CATCH HER FINAL FLIGHT TO SALT LAKE CITY. I cannot even explain how angry and horrified I was that your airline thought that was acceptable for an unaccompanied minor! Clearly this one option that was offered to her by you was not accepted. Then she calls and a guy tells her he can get her there and is going to book her new flights.....only to get disconnected and never called her back. After that there was no one to be found at the desks for your airline. At this point I had driven back to the airport (spent hours driving and waiting) when a wonderful lady from a different airline helped my daughter out and got her on a different airline. However she had to check her bag due to her seating after all the hard work she put in to not checking her bag."
Pros: "It got me home."
Cons: "Boarding was terrible. Couldn't hear the PA's for boarding. Didn't get the boarding group thing since there was absolutely no division of where groups should be and no room for the group lines until it backs into the wall. Upon boarding I noticed we were in the center seating which was not what I had booked directly with United. When I had originally called, I explained there were four of us and the explained we could have 2 and 2 by a window but in separate groups or 2 and 2 behind the others in the middle rows. I wanted the window seats. Upon getting the res notification I noticed it was in the center so I called to have it switched to the window rows as previously requested and he said no problem and he would change them. I guess I should have followed up again since once on the plane we were in the center seats. I explained to one of the flight attendants since this was kind of a big deal. She was going to check with the gate agent and get back to me. I never heard from her again even though she knew where we were sitting. I guess she was busy and forgot! The four of us were tired and fell asleep which caused us to miss the meal which was served very early in the flight. No problem until later in the flight I asked the female flight attendant in the back if I could get a meal or some snacks for my daughter since she was now hungry. She told me she would check on it when the seat belt sign was turned off. At this time it had been smooth for quite some time and many passengers and other flight attendants were up and walking around. So if this fa was so concerned shouldn't she be telling everyone else to sit down instead of sitting in the back READING A BOOK? I still didn't have a problem as we patiently waited until she just didn't acknowledge us. Finally, I made the same request to a male fa while the same female was right behind him. He was great and came back soon with a meal I believe he may have retrieved from 1st class. He said the original ones in the back had been sitting to long. Great job to him. Sorry I do not have names. The Lufthansa crew on the way over to Frankfurt worked nearly nonstop, this crew hardly worked. Not impressed at all. By the way, I never write reviews."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."
Pros: "Seats were okay as far as comfort level"
Cons: "This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep."
"It’s not frontier’s fault I think it’s most airlines seats suck unless your in first, but would an extra inch of foam on the bottom cushion be that hard?"
Pros: "Price. You get what you pay for"
Cons: "Why does the city have to fix a ramp? Leaving Denver was late arrived in Houston late. Cant get off plane due to equipment issues."
Pros: "The male agent at the counter was great! Unfortunately that was the only good thing about the trip. Everything was SO expensive, had to pay $1.99 for a bottle of water which is free in other flights. The crew on board didn’t do anything and didn’t come through to collect trash until the very end."
Cons: "More affordable prices, snacks and drinks available in flight, and a more helpful crew on board."
Pros: "Crew was nice"
Cons: "No WiFi, no food."
Pros: "Lol seats NOT comfortable but it's that "you get what you pay for" but that's ok the staff is AWESOME"
Cons: "Frontier is good for the price you pay. It would be selfish to ask for first class paying coach prices. Good when you need em"
Pros: "Crew was personable and helpful"
Cons: "Longest boarding I’ve ever experienced."
Pros: "Nice plane, with plenty of room."
Cons: "Where do I start? The $45 dollar charge for one bag is ridiculous. The charge of $2.99 for a can coke and the seats do not recline at all."
Pros: "Absolutely nothing."
Cons: "You get *1* carry on. A 2nd carry on or checked bag is **$45.** The most unreasonable and expensive bag price in the industry. Highway robbery. Who the hell flies anywhere with only one checked bag? I mean, seriously. It is an unreasonable expectation to put it mildly. Second of all, *you have to PAY to select a goddamn seat.* What the hell? Who the hell does that? *0* other airlines CHARGE you for the pleasure of picking a seat. That is insane. So, that is $18 at a bare minimum to choose the most inexpensive class of seats on the plane. Third of all, **you have to pay for ALL drinks of any kind.* Free water? Hell no. Free sodas, juice, coffee, tea, etc? Hell no. You have to pay for all of it. So then I was dehydrated the whole flight, which was very unpleasant and put me in an even more foul mood. The way they nickle and dime you on this godforsaken airline is criminal. So, To Review, if I had flown round trip it would cost *at a minimum* $18 + $18 + $45 + $45 ($126 goddamn dollars) in fees that no other airline in the industry charges. That is insane; and that happens to be approximately what I paid for my flight. So for all unreasonable charges I could have had a bonus flight somewhere. I will never, ever fly on this godforsaken airline ever again; and please believe I will tell every single one of my friends and (gigantic) family that not only does this crappy airline get 0 Stars from me, but they should under no circumstances ever fly on this horrible airline ever. Pick literally *any* other airline over this hot nonsense."
Pros: "I paid 270$ extra for the carry on bags for the three tickets. If I knew that I would have chosen United tickets because they would be cheaper."
Cons: "Kayak you guys fooled me and I’ll not trust you again."
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Pros: "The airplane was clean."
Cons: "The seats were not reclinable and for a 3.5 hour flight in which I wanted to get in some sleep I was unable to sleep. Also the seats were very narrow and with almost no padding. I could feel the padding had wore off and my back was touching with the metal of the seat. Add all that up together and instead of a regular airplane seat it was like seating on a rigid chair for 3.5 hours. Moreover, since I couldn't sleep I decided to at least get in some work, but then I realized that the tray was so tiny that it can't even fit the smallest of laptops... I know it is a low cost airline, but paying for carry ons, checked bags, selecting seats and on flight beverages is plenty for a low cost airline. Frontier doesn't need to top it off with the most new uncomfortable seats possible. At least with Ryanair the seats are more comfortable, you can bring a carry on at no cost and the flight ticket is cheaper."
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Pros: "No one got hurt and the flight was cheap."
Cons: "We landed 30 minutes early but it was an hour before we got off the plane. It was frustrating and a waste of travel time. I'd be concerned about booking connecting flights with them if this is typical. Or any flight that becomes an hour longer for no real reason."
Cons: "The flight was cancelled"
Cons: "Boarded the plane an hour late. Once on the plane we had to get off again because of problems with the plane"
Cons: "I was involuntarily denied boarding, because Frontier overbooked the flight. I checked in 2 hours before my flight departed, arrived early, and was still denied."
Pros: "Getting off the plane, pilot and crew on plane."
Cons: "There was nothing to like. Ticketing was horrible. Cut off times not allowing people to get on plane in phoenix. It was chaos. The police were called on one man. Charge for carry on and refreshments card only with No warning at time of purchase. Had to throw away my luggage."
Pros: "My seat, but I paid $30 for it"
Cons: "Hook with a deceptive low cost, then charge for seats, carry-on as well as the charge for checked bags most other airlines impose. Snack offered for a fee only. Any drink other than water for a fee only. Really?? Then flight attendants push credit card. Offensive. Won't fly Frontier again."
Cons: "Flight attendant was rude. Plane was late and changed gates at the last minute and she was mad and rushing the passengers on the plane like it was our fault."
Cons: "Be warned--this airline charges for EVERYTHING, including drinks in flight and carry-ons. After spending nearly $100 on bags, I had to wait over an hour in baggage claim before the bags made it to us."
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Cons: "I booked this flight because it seemed an unbelievable value. Well, the price was, indeed, too good to be true. Upon receiving the reminder to book, I discovered they charge not only for checked in bags but for carry-ons. Oh, and they charge more if you don't book more than 24 hours in advance. Oh, and they charge for choosing your seat (that I didn't go for). The food for purchase stinks (only bad snacks for a four hour flight), the seats are uncomfortable, it did take off and arrive on time, I'll give it that. But after adding on $120 for my checked carry-on fee, it was no bargain, I will never fly this airline again."
Pros: "Flight was smooth and attendants were courteous"
Cons: "Flights were delayed both ways, seats were not adjustable, no free snacks"
Cons: "Flight delayed 5+ hours, received no notification from kayak"
Pros: "Absolutely not one positive comment on this airline."
Cons: "I have never and probably will never have such a negative experience with an airline as I did with Frontier. The staff was rude and unruly. I was dealt with unprofessionally. Every process used was executed poorly. Then to top it all off I was contacted about the location of where my bad ended up.. Once I went to retrieve it, they no longer knew of the location. It took the employees an hour to find my bag and then I discovered it had been ripped open with missing items and they failed to mention that information when they called me with the location of it. Poor customer service and I would be embarassed to be a frontier employee."
Pros: "ease of booking, checking in, utilizing app as boarding pass."
Cons: "was surrounded by babies in all rows around me but they were cute so it was alright."
Pros: "Everyone was very nice. They tried very hard to please. I pre-boarded with my son, so my boarding was excellent."
Cons: "It was the most uncomfortable I have ever been in a long time! I guess you get what you pay for. I know the flight was cheap, but I had to get to Texas fast and affordable. So this flight absolutely met my needs."
Pros: "The crew were friendly and polite. The cabin was a comfortable temperature."
Cons: "I'm only 5'9" but there was no room to stretch my legs. The rows of seats are too close together. Basically I had to sit down for 4 hours and not move. And it didn't help that the kid behind us kept banging the tiny tray table on the backs of our seats, even though that's not your fault."
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Cons: "9 hr delay. Having to pay $45.00 per bag. Staff at departing terminal extremely rude. Seats are very uncomfortable. No leg room, even for short people. Had to pay for drinks on flight. No peanuts or pretzels."
Pros: "got there safely and our checked luggage went with us ; plus the employees were nice but that's about it. Could've been worse but won't Frontier to make it so in the future."
Cons: "We were late arriving on both flights, online check in didn't work, had to pay extra for ANY seat and for all other things that aren't normally paid for on other airlines and the airline overall is obviously barely making it. I thought that major carriers such as Delta and United were bad but Frontier and so many others that are cut rate airlines make them look not so bad which is why I'll go back to flying with them and Frontier will probably never see my money again."
Cons: "Flight delayed over 6 hours and they still charged an arm and leg for everything"
Cons: "My flight was delayed because the pilot was too fatigued. Instead of calling ahead so someone could be there, he just canceled the flight. Full plane leaving Vegas. He just wanted to party in Vegas instead of Houston. I missed a very important event. He didn't go over hours, he just didn't feel like flying any longer. Gate attendant said this wasn't the first time he had done that to them. They did it to me!"
Pros: "Nothing. Worst Airline. Will never travel in this Airline. We will ask everybody to whom we know not to travel in this Airline"
Cons: "The flight was delayed 3 hours on the way out and the return was on time but the departure gate was changed and the terminal information AIRPORT-WIDE was not updated to include the sign at the gate. The lady did not announce the change and 3 of us missed our flight. The choice was to wait until Wednesday or purchase tickets from another airline. $1000 later we were on our way without an apology. I will never fly Frontier again. You get what you pay for."
Pros: "The lines were short. Staff was friendly. The prices were great! This is a very professional air line and I will definitely use them again. A few things to improve on: simple things like complimentary coffee or water would be nice. Also, a magazine for flyers would give us a nice touch of entertainment. These are small things that matter."
Cons: "No complimentary water or coffee."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Cons: "poor customer service poor relation of important flight updates and statuses. Will avoid flying with frontier by any means necessary."
Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."
Pros: "Smooth flight. Non stop. Boarding was easy, as I was a wheelchair passenger and went in first. Flight attendants, one was very pleasant, another one not so much. The snacks were fine."
Cons: "I missed on flight entertainment and the seats were not v comfortable. Did not recline either. Selecting a seat price and baggage price added up, so that the total was quite as expensive as other airlines. I didn't like that."
Cons: "Start with paying for a carry-on, which made this "cheap" flight as expensive as a better airline. And paying for a seat assignment?! Didn't get a chance to experience paying for water onboard, as the entire flight was cancelled. Thanks to their lack of connection to other airlines, they couldn't get us where we were going prior to our RETURN date. So our lodging, car rental, etc all were completely wasted, at our expense - no vacation, but still had to pay for it. "Nothing we can do, sorry, it's the weather..." Really?! Weather explains a delay, not torpedoing the entire vacation. This airline is the absolute pits."
Cons: "Nickeled and dimes you to death. $90 in baggage fees and I booked online! Would have been more at the gate! Plane was filthy. I've never seen a plane that filthy. Not dirty. Filthy. Disgusting. Then, the joke was, if the plane is going down the oxygen masks will be coin operated. I heard several other people say they would never fly Frontier again either."
Cons: "I get their and theirs no one to check me in. I was an hour early and a half early and yet,I didn't see anyone at the front desk. I kept asking the flight group next door if they Had a clue weather or not they were their, and all I got for an hour str8 is " they'll be back shortly ". They never came. I missed my flight. And important meetings in Texas. Now I'm Re-schedule for Friday. When I'm Suppose to Be their Before Thursday. And besides all the "BS" they Charge You Extra and Hella Expensive on the Baggage and carry on. It's like ur Buying a House with all the Hidden Fees they Don't Mention. ***Worst Experience Yet"
Pros: "The boarding reps were very nice and accomodating"
Cons: "There was no earbuds or tvs or anything to entertain us."
Pros: "Hidden Fees w/ bags was disappointing. Food was mediocre."
Pros: "Staff was very nice"
Cons: "Flight delayed for or more hours sat on runway for at least two expected at least a free drink but was still charged for every soda and snack bar"
Airlines flying from Anchorage to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Anchorage to Houston
Masks required on board, masks provided on flights from Anchorage to Houston
Social distancing seating
Middle seats unavailable to book on flights from Anchorage to Houston
Testing for antibodies, testing for symptoms for flights from Anchorage to Houston
Waiving of change fees. Search flexible flights from Anchorage to Houston