A220 brakes are grabby and uncomfortable Electric braking is not a good solution for a modern aircraft
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
Cons: "Really not much. A few more media entertainment options perhaps."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Smooth flights and in time. Everyone is so nice. True professionals"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "This was the most professional crew we have seen in a long time. What a difference a good crew makes."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Just a great flight and service. Super happy for getting home early!"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Pros: "Plane very clean somewhat new. Well kept."
Cons: "I hate when you get to the airport and you have a question or doubt and there is not a human being!!!! Only kiosks!!!! I hate it"
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Pros: "FLIGHT WAS QUICKER"
Cons: "FLIGHT GATE CHANGED FROM TICKET, COUNTER BOARDING WAS "UN-ACCOMODATING"."
Pros: "Everything was great except the long delays. We were suppose to leave at 206 but the flight kept getting delayed. I understand delays but it would have been nice if someone would have told us why. There was no one at the desk for a long time. But once we were on the plane and in the air everything was great."
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Cons: "Nada"
Cons: "Flight was delayed by 2 hours and wait on runway was 1 hour after landing. The issue was not having sufficient Jetway"
Pros: "Like everybody else I didn't like the carry-on/ luggage payment. But you can still take one personal item(laptop bag/purse) for free. Also with cheap air-fare, I really don't have to complain about anything! All the details regarding boarding pass, online check-in, baggage, seats, etc is mentioned on their website, so if you don't choose to pay attention before boarding the plane then its not airline's fault. My flight was delayed 3 times. But I was informed well in time through automatic updates I signed up for. Frontier's Google App is very helpful to track the flight status, etc. Staff was very kind and courteous. Airplane was clean. Thank you for serving chilled water. I appreciate it."
Cons: "Apart from the flight delay, I didn't had any trouble in flying with Frontier."
Pros: "I flew for 3 hours and landed safely"
Cons: "Everything else, paying $40 each way for carry on, paying additional amount for selecting a seat, no one even offered a cup of water for three hours, can of soda 2.99. Complete rip off. Worst travel thus far for me."
Cons: "I was sitting near the front, (row 5) and wanted a cup of coffee. The stewardess served the seats in front of me total of 3 cups of coffee. When she got to me, she said there was not any more coffee available!!! So... why do you make less than one pot of coffee on each of your flights? This was really weird!"
Pros: "Paid half as much booking w Frontier. First experience w them. Less comfortable (hard seats, leg room) but worth the trade off for 2.5 hr flight. I made a somewhat last minute decision to fly out on a one- night trip. Paid $45 each way to carry on my laptop. Rough landing coming home."
Cons: "Thin, hard seats; less leg room; $45 carry on charge each way for laptop; rough landing; one of attendants was rude."
Pros: "Yes, on Frontier you have to pay for any extras - more cushy seats, baggage beyond carryons you can fit under the seat, beverages, food, etc. However, the price of the flight is worth it, even if you add on baggage charges. And a direct flight is priceless."
Cons: "We were a little late boarding, but still made it to Houston on time, so not a big deal, and often unavoidable."
Pros: "The crew was great and made the smart and thoughtful decision to allow us to unboard and reboard the plane after it was announced that the wheels would need changing and would take 1.5 hours"
Cons: "Major delays meant we were 2 hours behind schedule. These things happen."
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "It cost us over $200 extra to take carry ons. I didn't read this in the fine print. $59 each carry on! Each way!"
Cons: "Very unorganized at check in! The lines were aweful, causing multiple people to miss their flights! Will never fly Spirit again!"
Pros: "On time/early departure."
Cons: "Since the seats are basic- it's hard to sleep. Definitely recommend a neck pillow."
Pros: "The boarding was easy. The passenger service during the flight was very good. The flight was comfortable and pleasant. The plane seemed to be brand new and clean, very pleasant."
Cons: "There were no blankets offered but the cabin temperature became comfortable. A blanket was not needed after all."
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "Nothing!"
Cons: "Everything! I will never fly with them again! This was the first! Also the LAST!!!!!"
Cons: "Cancelled flight. Provided no assistance to get another flight. Refund takes up to 5 days. I will not fly Spirit in the future."
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."