Could have service kiosks, had to find a gate with an attendant
The flight was short and smooth. The crew was friendly and courteous.
Booked a first class ticket from Anchorage to Seattle but was denied complimentary access to Alaska Lounge as our 1500 mile flight wasn’t long enough’
Boarding for Alaska Airlines is always chaotic with many people crowding the gates. Arriving in on Alaska in Los Angeles is always interesting since there is never a gate available. So the planes are often parked all the way out on the west side of the airport while waiting for the gate to be cleared of the departing plane. This flight was no exception.
The would have rated higher, but I asked for a cup of coffee twice and never got one. Later found the crew sitting in the back having a meal and visiting. Just saying.
Our flights were delayed by almost three hours, which threw a wrench in my plans.
Boarding process was familiar but in the San Jose del Cabo airport there was no visible indication of which group was boarding and the sound system was unintelligible. A minor thing, and easy to fix.
When I made my transfer from my flight from Missoula to Seattle to Seattle to San Jose, the gate was at the opposite end of the airport, which I thought was inconvenient since there were so many gates for Alaska right where I landed that everything was good
It was unexpected not to board with a jet bridge - the weather was good that day so it was not an issue. It was completely unclear what boarding group was called...there was no monitor with that info.
I can't say yet as I'm still waiting for my luggage. I thought I had given my TSA # before my first flight but it wasn't on my boarding pass so my initial flying to my destination I wasn't able to utilize the device. I called Alaska Airlines and had it added to my profile. It still wasn't on my boarding pass so I had to go to an agent and have it added which took extra time as there was a line of people waiting to be helped.
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
The entertainment and wifi mostly didn't work on this flight.
Terrible entertainment system - kept freezing and audio kept cutting out. Snacks were mediocre at best for a 5 hour flight.
I am still upset that my bag was lost on a recent trip to Rome ; we were inconvenienced and out €150 Euros ; delta has refused to reimburse us
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
Seats are much much more comfortable than United, which is what I usually fly
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
