Pros: "Nice crew"
Cons: "No more seats, rescheduled for the next day. poor service"
Pros: "It was comfirtable"
Cons: "They charged you for earphones. On our flight to St. John’s they didn’t charge for earphones. The flight from Toronto to St. John’s was delayed almost 4 hours because a deicing machine guy thought he saw a blemish on the tail of the plane. After that we went to maintenance, after that our flight crew timed out and we went back to the gate, deplaned and waited. Then we got back on THE SAME PLANE and never arrived until 8pm. We should’ve been there at 3pm and lost almost 1/2 a day of our vacation. I will never take this airline again!!!!!"
Cons: "Flight was rescheduled for 4 times ... Every time standing in a line for the new boarding pass"
Pros: "The flight was on time and there was adequate foot room"
Cons: "No free snacks- biscuits or pretzels?"
Pros: "The movies on board"
Cons: "The fact the plane was late"
Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."
Pros: "On time, entertainment screen"
Cons: "that there is a charge for headphones"
Pros: "Had extra space because plane was not full"
Cons: "Flight was delayed. Changed gate three times"
Cons: "Late flight No communication Had done pre register to sit with father. They changed his seat upon boarding."
Pros: "Service flight on time food"
Cons: "No movies for 7 hour flight"
Cons: "no entertainment and poor seat selection"
Pros: "$800 reimbursement 1st class"
Cons: "They overbooked the flight by 2 passengers."
Cons: "I arrived at the gate and looked at my ticket to see "GTE" where the seat number usually is. I was informed upon arriving at the desk at the gate that that meant Air Canada has also decided to participate in the ridiculous practice of overbooking their flights and that even though I purchased my ticket roughly 8 weeks prior, there was a chance I might miss my flight to my friend's WEDDING. The lady who was working the desk was as unhelpful and dismissive as you could possibly imagine, refusing to look at me and giving me attitude for merely waiting in the area to see if anyone had missed the flight so I could get on. It was surreal; the only way I could describe her incomprehensible behavior would be to say it was as if her boss were right in front of her and she was trying her damnedest to get fired. It was one of those situations where you could tell this miserable, miserable person was enjoying the power trip she was on and doing everything in her power to make me feel helpless and angry. I made my flight, miraculously, but it was the worst customer service experience I have ever had in my life, airport or not."
Pros: "Everything was perfect"
Cons: "First flight was canceled, they did not get me on a flight till 4 pm the next day! Not to mention the two French Canadians I talked to were extremely rude. Finally the 3rd customer service women tried to get me home sooner but was unable to!! Have flown for years on air Canada without issues but this last trip was such an inconvenience I will not being flying with them agin!! They also did not cover my hotel or the taxi costs associated with me having my flight canceled, not even a discount!!!!!"
Cons: "Four hours of delays."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Cons: "The boarding lady on lines 3-5 was rude with several people."
Pros: "The crew was very friendly and attentive."
Cons: "Flight was late so I missed my connection. Then my luggage was delayed by five hours behind me. Generally poor service."
Pros: "Seats were comfortable"
Cons: "35 minute delay in departing. Sat on plane at gate waiting to depart."
Pros: "Fast loading and unloading."
Pros: "The entertainment offerings were good. One crew member in particular helped us get back on the flight after we had been booted."
Cons: "Gate agent for Air Canada completely unhelpful about getting us to our connecting flight. Then the Toronto Airport was just HORRIBLE: all along the way, we had to go through security again to get to the American side, and there was no warning that the drinks we had bought *at the Dublin airport* would all be thrown out. Rude security employees. They also very slowly went through the duty free bottles of whisky I bought *at the Dublin airport*. Then there was this stupid line of kiosks that no one knew how to use, then for some reason another boarding check, then another, and then finally customs, with more rude staff members. We had NO IDEA any of this was coming, and got no warning from Air Canada. Then we rushed to our connecting flight, only to find out that we had been booted from the flight anyway. (I got an email about it, which of course I didn't check because I have limited data -- not everyone is made of money who can afford unlimited data!) Then we got on finally boarded, only to sit on the tarmac forever in uncomfortable seats when they could've just let us sit in the airport. Ugh."
Pros: "The flight last less time than expected."
Pros: "Nice staff"
Cons: "Not much"
Pros: "Flight was good but there was no tv"
Cons: "There was no TV or to play games"
Pros: "Everything went smoothly. The crew was fabulous and the flight smooth."
Cons: "Not a single complaint from me!"
Cons: "The fact that my ticket said something different from my itinerary and I spent far too long at the counter to get a seat assignment."
Cons: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "It was a fine flight all around"
Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."
Cons: "Delayed, no food, waiting time to get out of plane too long"
Pros: "One Time. A very polite staff!"
Cons: "Finding an overhead luggage compartment was difficult. Some peoples luggage is over sized, and some stow two items."
Cons: "My trip was suppose to have two stops from Saint John to Louisville (one in Toronto and one in Chicago) but instead it ended up being a one stop flight from Saint John to Toronto to Cincinnati because I had to change my whole itinerary due to delays in air canada flights that caused me to miss my other connections. This made me to fly into an entirely different city and have my reception drive to get me for the only other option I was told by an air Canada representative was to take the delayed flight and miss my last connection and overnight Chicago (one of my original connections) and then fly to Louisville the next morning. This was not something I planned on doing and didn't have the time to do so had to find an alternative arrangement to get me close to where I needed to be. The first flight I was on from Saint John to Toronto was also delayed causing the flight to be late upon arrival at the Toronto airport. Not only that but then had to wait in line at the customs center for over an hour for only one customs officer was there to clear over 100+ passengers. Even if my other flights were on time I would have missed them due to the delays all around. Over all I was very displeased with how the day progressed, how I wasn't given much help from the air canada representatives at the airport other than them saying "there's nothing we can do" and for how the day continued to get worse with delays and problems all linked to air Canada."
Pros: "Got us home safely. Confortable seats."
Cons: "Left one piece of luggage behind. Had to wait for it to be sent on next flight."
Pros: "More leg room and in flight entertainment."
Cons: "Stewardess spilled hot tea on my husband and did not apologize."
Cons: "It was so late, I almost missed my connecting flight. They were not helpful. They did not communicate well and they refused to take any responsibility."
Pros: "Again, nice selection of entertainment and great crew."
Pros: "You want comfort? this is the way to go."
Cons: "Entertainment on short flight was limited."
Pros: "I . was impressed with the food and service.over all the whole trip was very good"
Cons: "there was nothing I did not like"
Cons: "Moving through security and customs in the Toronto airport was incredibly slow, with 4 or 5 checkpoints, all with lines. Staff were polite but there were not enough of them. We almost missed our connecting flight, and our bags apparently did miss it, because they have not yet arrived in Chicago (see previous comments). Air Canada should have seen the problem in terms of timing with the connecting flight and expedited better. Will try to avoid Air Canada in the future, especially if there are connections in Toronto."
Pros: "All went smoothly"
Pros: "The crew members in both the flights were amazing. they seemed like they enjoyed their job. Its not very common at Air Canada."
Cons: "The flight from Chicago to Toronto was delayed by half hour. But the boarding gate agents did not even mention the delay."
Cons: "Team in Chicago at Baggage Services was not helpful."
Pros: "Run by united but more efficient than a recent Air Canada flight."
Cons: "3 hour flight and had to pay extra for entertainment. Only two biscuits given for food. Cramped seats for anyone 6ft tall."
Pros: "Overall it was good. The crew was very friendly. The plane was small and it was a short flight, so everything else was average as expected for a short flight."