The plane was warm and the AC barely came out. Wi-Fi dropped out numerous times. Crew didn't seem as professional as other crew we've encountered and only did one pass thru to collect service items. Pleaded with passengers to bring trash to the front on exit and not leave it in/around seats. Only 1st Class and main cabin from row 23 up to 13 got beverage service. Rows 12 and forward were out of luck.
hours late -- pilot was late, load has to be reshifted -- long waiting time on the tarmac -- bad in every way
The flight was delayed for five hours due to airplane issues.
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "Crew was very pleasant and quick with service."
Cons: "There was no in-flight entertainment! This is ridiculous for an overnight, international flight."
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "Seats were roomy and comfortable."
Pros: "The crew was great, the plane itself seemed newer and was very comfortable."
Cons: "Food was better than I expected, but still airplane food"
Cons: "Check in at Heathrow was a pain. One agent asking questions about where people work and who there manager was. The other not. Having to tag baggage yourself is frustrating, especially when nobody is around to ask questions and ensure it’s done right."
Cons: "Plane late. They had no food aboard shown on the regular menu apparently because the crew changes were delayed they did not stock the plane with food.."
Cons: "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "4 hour mechanical delay and shitty communication"
Pros: "They made a long trip comfortable with an excellent attitude."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Pros: "Friendly CREW"
Cons: "No upgrade london - Miami"
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Cons: "Delayed by 90 minutes."
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Cons: "Taking a bus to the Tom Bradley terminal"
Cons: "seats should be sold based on the weight of passengers."
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Pros: "food and service by the crew"
Pros: "For the long flights business class is the way to go."
Cons: "The a.c didn't work and it was really hott in the aircraft."
Cons: "It apparently was not noticed until the last minute that the plane parked at the designated gate was not the right plane. Just as we were ready to board, had to change gates. the announcement of new gate was not in clear English. Instead of saying 'C' as in Charlie, just C3, which sounded like a D, which would have been a concourse change. Little things, but they add up, when your previous flight was late on arrival."
Cons: "More flight delays..."
Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Pros: "From start to finish everything went smoothly. Love the spacing of the seats too. Flight attendants were very attentive."
Cons: "The volume over the speakers were very low. Couldn't hear what the captain was saying, whenever he spoke."
Cons: "see review headline above"
Pros: "No entertainment on 6 hour flight."
Cons: "Took 40 minutes for baggage unloading to start. Many flights unloading at same time on only one carosuel. What is American's problem with baggage? No entertainment on 6 hour flight. Long walk to new terminal for connecting flight even though flight was listed as the same flight number for both legs."
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Cons: "Crew were consistently overlooking us in the middle section."
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "After having AA 776 cancelled due to an East Coast snow storm, we were rebooked and flew a day later on AA 669 which operated safely and on time."
Cons: "Seats on Airbus 321 in row 4 do not recline fully; no power outlets at seats; pilots were uninformative with any scenic details during flight, merely providing the usual departure and arrival information in a very impersonal manner."
Pros: "Everything went well. No problems."
Cons: "AA wants to charge $75 to change tickets to take an earlier flight. Plenty of seats available on the earlier flight, while standby passengers not able to get onto the later flight. I lost 4 hours, AA lost revenue, standby passengers stuck in Philly. Also, no air conditioning on this flight."