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Delay of two hours due to some mechanical issue. Staff was wonderful and the pilot did let us know what was going on.

One of my checked luggage was damaged. Cracked on the top by the handle.

Not so good. Crew was not as attentive as they should have been especially if flying business class. Only offered dinner 2 hours after takeoff. My flight attendant seemed overwhelmed. Pushed my help button but no one came. I explained everything on my previous review.

I have been flying united for a long time but now I’m done

Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.

Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!

Late plane. Only one crew on the ground so we b had to wait for Denver flight to come in, board, and depart. At 78 yrs of age I was not pleased trying to get my connection. What really made me angry was the notification you sent me to hurry up or I would miss my connection. Why tell me to hurry up when you got me in late. It was not a good way of treating customers.

It was fine. The flight attendant appeared to be in a bad mood but everything was fine.

I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.

We waited too long to get water while the plane was on the Tarmac awaiting de-icing.