Cons: "No social distancing, very bad"
Pros: "Pilots were good, they provided a smooth ride."
Cons: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
Pros: "Can't really remember."
Cons: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Cons: "Canceled flight without warning. Terrible crew coordination to help with the issue. Not flying Turkish again."
Pros: "Comfortable seats and good entertainment, nice food"
Cons: "Cabin crew were not friendly, and were resistant for any special requests"
Pros: "Flight arrived on time."
Cons: "Boarding was unnecessarily chaotic."
Pros: "Very professional and polite crew"
Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Pros: "The crew are very nice and the service is really good."
Cons: "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."
Cons: "Inflight movies are very dated. Few new releases."
Cons: "the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight."
Pros: "I love the food❤️"
Cons: "2 hours delayed"
Pros: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Pros: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Cons: "The bathrooms are way and far back... and we are not allow to use Business Class."
Pros: "It was good the service onsite the plane"
Cons: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Cons: "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
Pros: "Liked the food"
Cons: "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Cons: "space little cramped but maybe same with other airlines in economy."
Pros: "Screan for every passenger to play"
Cons: "Delaying without notice and luggage lost"
Cons: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Pros: "The seats reclining not only the back. The food very tasty."
Cons: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."
Pros: "The crew was friendly and professional. The food was good. Entertainment was good. The 10hr flight was over so quickly."
Cons: "They didn't come to pick up trash very often."
Pros: "Good food, comfortable seat, good timing."
Cons: "Some confusion amongst passengers about their seating."
Cons: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Cons: "departure time changed 3 times"
Pros: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Cons: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Cons: "poor to non existence service in economy class. all crew up front with zero crew In back."
Pros: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Cons: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Pros: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Pros: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Cons: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Cons: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Pros: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Pros: "Doesn't matter where you're flying. If Turkish Airlines can get you there, even if it means overshooting your destination and backtracking, do it."
Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"
Pros: "good food with some Turkish flair. super friendly staff."
Pros: "everything. it's really a good option!"
Cons: "nothing really"
Pros: "Security checks in a narrow area serving several flights to the USA took way too long time to board"
Pros: "excellent services provided by the crew members, nice food, great entertainment (up to date),"
Pros: "overall the flight was good. but it is unbelievable that someone else sat on my seat and the crew could not sort it out."
Cons: "the ground handling was not good."
Pros: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Cons: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"
Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Pros: "The crew is always pleasant and friendly. The in-flight entertainment is great and the food is good too."
Cons: "The Lufthansa rep at the Rome airport did not try to accommodate me when I asked to change my flight. My daughter was flying on a later flight and in order to travel together I asked if there was any way one of us could switch. Before even looking she said NO, there is no way. I know that it can be"
Cons: "Make a flight for just for families or an area on the plane so we can all get some rest"
Cons: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Pros: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Cons: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."
Pros: "Fast check in and politeness"
Cons: "Not comfortable seats"
Pros: "Crew was friendly"
Cons: "Lost my luggage and was late"
Pros: "Crew and flight and service were fine"
Cons: "Economy seats are cramped"
Pros: "Live TV"
Cons: "Good quality"
Cons: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Pros: "The service to clients number one. I like"
Cons: "Lack of drinking water fountains at the FRA airport"
Pros: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Cons: "The food is horrble and leg space"
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Pros: "The flight was on time. Helpful, friendly crew. Will use Condor services again."
Pros: "Crew was very courteous and efficient"
Cons: "Seats were too small. I noticed my neighbor was a fat big woman and she was occupying part of my seat and arm rests so I couldn't move because she was almost on top of me. It was a very unconfortable journey."
Pros: "All of the above"
Cons: "We were delayed for two. Hours"
Cons: "No entertainment"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Cons: "Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us."
Pros: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Cons: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."
Pros: "Service was good, got to change my seat last minute to sit next to my husband."
Cons: "No entertainment for the kids, changed the gate 2hrs before departing from A60 to A1 - not fun with 2 kids had to walk across the airport."
Pros: "free upgrade to business class :)"
Pros: "Crew was nice."
Cons: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Pros: "Had no problems. Was a comfortable flight."
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Cons: "They forgot the luggage at Frankfurt."
Cons: "The automatic boarding system was slow"
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Pros: "The staff was very friendly once I managed through the line for the rebooking because of the strike."
Cons: "Strike holding passengers hostages. This was not the reputation of Lufthansa and the poor relationship between the staff and managment in the past 2 years will make me reconsider travelling with this company."
Cons: "Flight delay for over an hour with United"
Pros: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Cons: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."
Pros: "Awesome service, delicious food, spacious seats in economy, great friendly staff!! Can't wait for my next flight."
Pros: "They had lots of movies and TV options to choose from."
Cons: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."
Pros: "missed my connecting flight to hawaii, Lufthansa, put me up in a room and feed me, thank you. Plus got me on the next flight out."
Cons: "if I could have got off the plane quicker I maybe could have made my flight. took 20 minutes to de de board"
Cons: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pros: "no complaints, everything went well."
Pros: "The staff was attentive and concerned when my husband became a little dehydrated on board. They brought him fruit and water and came back to check on him."
Cons: "App is terrible. Messed up our selected seats. Airline did not offer to help change our seats or provide any other accommodation. My traveling companions are over 6 feet tall and were very uncomfortable."
Cons: "Waited for 5 hours, and then rerouted to Houston"
Pros: "Everything.... The food was great. Vegetarian options! Korma? Mm mm just simple. Headphones better than other trips so movies more enjoyable... Nice stewards..."
Cons: "Wish ticket had said which terminal bc I went to Lufthansa and had to switch..."
Very pleasant, on time and I would like to particularly express my gratitude to Michelle, the flight attendant who was not only very kind and friendly but also went out of her way to help me find and retrieve the airpods I had lost while asleep.
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Cons: "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
Cons: "Arriving on time to make connection although I am not sure 1 hour 30 minutes was long enough to make our next flight. The baggage took a very long time."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "The seats are hard and unconfortable for a long trip"
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "The crew"
Cons: "The food"
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "The food was fabulous!"
Pros: "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
Cons: "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Pros: "Personal service and care by the ticketing to seat our family together"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
Cons: "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
Pros: "Very nice gate crew, efficient boarding, quick and efficient takeoff"
Cons: "Found out that a lot of Argentinians do not obey the crew rules. Before the seatbelt sign turns off they already start moving to the front of the plane. But off course is not the airline duty to teach manners."
Cons: "American Airlines delayed my flight over 16 hours. Very unhappy."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Nothing special. Horrible food (the worst in years). Cabin crew try to manage but a refurbished plane doesn't justify more than double for a substandard bussines class."
Pros: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Cons: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "Movies. Upgraded to more spacious seat."
Cons: "Dry dry dry. Hard to sleep."
Cons: "Plane delayed for 1 hour...lots of kids, very crowd"
Cons: "If you happen to be unfortunate enough to sit in the back half of economy you are constantly at risk of having limited choice of food. My wife has Celiac and all she can often eat are the apples, cheese plates. You CONSTANTLY run out of this. Please have the crew strart service in the back half of the plane 50% of the time! Or stock more food!"
Cons: "Old and almost non responsive entertainment screen with unusable interface"
Pros: "The empty seat beside me"
Cons: "Poor connections for movies and wifi- broken"
Cons: "Movie options were extremely limited"
Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"
Pros: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Cons: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Cons: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pros: "Staff were friendly and accommodating"
Cons: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Pros: "New system with Canadian customs was fantastic. Went through really quickly."
Pros: "Fast flight with no delays"
Cons: "Very old entertainment unit, slow touch screen, confusing interface. Very tight seats that were not very padded. Overall uncomfortable"
Pros: "Affordable and timely."
Cons: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Pros: "Really liked I have space for my legs."
Pros: "From Vancouver to Los Angeles, nice smiling crew on the ground and in the air. Nice spacious legroom, not squeezed in tight like other planes, woohoo :). Great free movie selection -- don't forget your earphones or you'll have to credit card one on the plane (the ones for iphone 7 don't work, so get normal plug-in earphones). Smooth flight."
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pros: "Staff was great."
Cons: "I avoid rouge at all costs and recommend others to avoid it too. I hate the lack of screens and zero complimentary food. A pretzel would impress me but I relate air canada rouge to delta or united and always have weak experiences compared to other aircrafts."
Pros: "The crew were Greek and I liked them very much. Other than that, though, nothing good stood out."
Cons: "There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult."
Pros: "Not too crowded"
Cons: "Flight was late by over an hour."
Pros: "Seats were ok but a bit cold all the way."
Cons: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Pros: "Vegan options for snacks were given which was great. Courteous staff were attentive and polite."
Cons: "It's a basic flight, not much to complain about. My standards are generally low."
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Pros: "Service, entertainment and comfort were the best features about flying first class when we had actually bought a regular fare ticket!"
Pros: "Very good !"
Cons: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Pros: "Would have liked something other than pretzels."
Pros: "Flight attendants friendly and helpful."
Cons: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Cons: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Cons: "Air Canada also bumped our flight to 3 hrs earlier."
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "Price was good and flights arrived timely"
Cons: "It's a typical new aircraft that is crowded when full"
Pros: "That there were no delays."
Pros: "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
Cons: "Flights get cancelled or delayed all the time so that's not what was so upsetting. It was the way we were informed about these delays. The staff were jest rude, making a bad experience even worse. Then they lost my bags, couldn't track them, couldn't tell me where they were. And I was flying out to another country for a tour next day so that was very inconvenient. I won't be flying with this airline again. They don't know what good customer service is."
Cons: "Not enough time to go through customs. Missed connection."
Pros: "Customer service was very good, friendly, and accommodating."
Cons: "The individual entertainment consoles had to be turned off several times to reboot. Sadly several of us didn't have reception for most of the flight."
Cons: "Because they had horrible service"
Cons: "The plane was filthy. The leg room seemed smaller than usual. The crew wasn't very friendly."
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pros: "New plane (Dreamliner). Very comfortable journey. Friendly flight attendants."
Pros: "Very nice crew - something I have learned to appreciate over the years."
Cons: "Chairs were small and I was uncomfortable. Food wasn't good."
Pros: "Ease of boarding"
Cons: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"
Pros: "Service, Food"
Cons: "Lack of entertainment console(having to pay for ipad) ,small and tight seating for long flight."
Pros: "view of the Andes was amazing."
Cons: "Entertainment was very poor"
Pros: "The flight was smooth and quick. The crew was good communicators."
Cons: "Boarding in Toronto was tough as there was a flight to Dubai adjacent to our gate and we had to compete for the ability to get through the crowd to the boarding gate. Once past that point boarding was smooth."
Great price and on time, don’t let the bad behavior customer return, restricted them for life.
Pros: "Overall flight was satisfactory experience."
Cons: "Movie selection for entertainment"
Cons: "Service was surprisingly lacking for first class. No refreshments offered prior to takeoff. Dinner was mediocre, what you would get in economy. Beverage served was a glass of wine and small bottle of water and that was it for the entire flight. On an earlier flight in economy, there were two times we were served refreshments. No one bothered to collect my empty water bottle the entire flight. And this is first class ??"
Pros: "Nice attentive crew"
Pros: "The business seats were comfortable & our service excellent"
Pros: "I really love Hawaii it was beautiful."
Cons: "It was perfect"
Pros: "Crew was great. We purchased economy plus and it was a good amount of leg room."
Cons: "The food options for kids were kind of lacking."
Pros: "Great crew, comfortable plane"
Pros: "The crew was outstanding and landing was smooth Very welcoming"
Cons: "I wish they would give us more snacks But overall it wa fantastic"
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Pros: "I like the food and the movies you could watch on your phone. The United app."
Cons: "Don't have a negative feedback."
Pros: "Was offered complimentary food item and I am not sure why, perhaps my Star Alliance Gold status?"
Cons: "Boeing 777 economy seating is tighter with new seating configuration."
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Gate crew was fine. Flight was smooth and on time, seating was reasonable. Food was just okay, but I don't have high expectations for airplane food."
Cons: "The English speaking flight attendant who announced various messages on the PA system, although a native English speaker, was horrible at speaking."
Pros: "on time"
Cons: "extremely cramped, overcrowded"
Cons: "Boarding was a chaos, so many passengers didn’t know which line they should follow, everything was unbearably slow"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Quick boarding"
Cons: "Long flight"
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Pros: "They upgraded me and it was very comfortable. Didn't know till I was going on the plane. They sat me in the exit row and I'm very capable of doing what's needed in an emergency."
Cons: "Seats weren't as roomy as the newer plane and noisier."
Pros: "came early..."
Cons: "We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??"
Cons: "United has recently added a 9th column (not row) of seats in economy, further narrowing the seats (and removing padding). The comfort has gone from barely tolerable, to intolerable. Also, this is an 8 hour flight, and food is only available for sale. Finally, they've changed their inflight entertainment options to work only via wi-fi. The problem is, the wi-fi on the plain is insufficient to handle the load of the people on the plane, so it keeps cutting out/crashing."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "The crew was super friendly and nice!"
Cons: "Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port."
Cons: "Again, 3 hour delay after airplane was boarded due to a maintenance issue that should have been discovered way before. The captain also let passengers disembark which caused even more of a delay because we had to wait for everyone to finally board again after the plane was fixed."
Pros: "The crew was great under very difficult circumstances. Team players for United."
Cons: "1. Flight delayed 7 hours due to mechanical issue(s). 2. The in-flight entertainment system was down/inoperable for most of the flight. 3. The menu item I wanted to purchase was not available. I was told that it was not even loaded on board and it was implied that maybe it had been discontinued????"
Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Pros: "The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room."
Cons: "I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space."
Pros: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Cons: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Cons: "Simply, EVERYTHING!"
Pros: "The flight attendants were friendly for the most part."
Cons: "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
Pros: "Due to being late to the airport I didn't get on the flight however the staff was very courteous and rerouted me"
Pros: "Crew was great. Comfort was only good for me because I was in an exit row."
Cons: "United wouldn't open the doors even though the plane was right there, didn't pay for my accommodations because it was Lufthansa's delay that caused me to miss the flight, then couldn't book my family on anything earlier than the same flight the next day, which they then overbooked and almost couldn't get us on the plane again. I had to sit separately from my family."
Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."
Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
Cons: "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
Pros: "That I made it home and had an open seat next to me"
Cons: "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
Pros: "The flight landed safely and was only a few minutes late after delayed departure of 25 minutes."
Cons: "A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again."
Pros: "I liked the flight because it was smooth with little to no turbulence."
Cons: "I didn't like the fact that this was my first flight in years and I had questions about certain things that no one was available to answer."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!"
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Cons: "We were frustrated because we chose United flights but then got put on Island air from Maui to Honolulu who has completely different baggage guidelines and ended up costing us quite a bit more because our carry-ones weren't 16 lbs or below. I don't like things like that, so I wasn't very happy with that part of the trip. I don't think that is United's fault-probably Kayak's. Flying in general just isn't pleasant anymore. The crews aren't happy or fun and they've gotten so cheap on everything, and charge you out the nose for everything. The airplanes weren't clean. My 2 year old had to brush off a seat of crumbs on her seat before she sat down! Just sad where it's gotten in this crazy world. We used to love to fly, and now we are just always glad to be done with the flights!"