Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "Seat super comfy"
Cons: "All okay"
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"
Pros: "Overall is good :)"
Pros: "Food was great"
Cons: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Good service. Flight went off without a problem."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"
Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"
Pros: "Lots of room, generous checked luggage policy, great airline."
Pros: "Excellent service, excellent seats and comfort . Good food"
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Cons: "more movie options!"
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "JAL doesn't disappoint!"
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Cons: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Pros: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Cons: "Food was extremely disappointing"
Pros: "The airplane and all crevices"
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "Some turbulence awoke us midway through the overnight flight."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Love Jan service!!!"
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "excellent seat space and excellent in-flight service."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Pros: "Politeness of staff, cleanliness, promptness and efficiency."
Pros: "Wonderful crew..nice plane and comfortable seats!"
Cons: "No inseat power or usb on the monitor"
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Cons: "Selecting seats online"
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Pros: "Flight departed on time, landed on time....excellent service, too."
Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Crew were very hospitable"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "Staff was great and both the terminals and onboard"
Pros: "Food was amazingly good!"
Cons: "Movie selection was limited"
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Great customer service and very kind staff!"
Pros: "5 stars all around 5 stars around"
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Cons: "Food was a bit salty. Bread was so cold."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "Ana is the best"
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."
Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."
Cons: "Not enough English movies/tv shows"
Cons: "I waited 20 minutes for my baggage to return"
Cons: "The seats were uncomfortable to sleep in."
Cons: "The flight delay could have been announced over the speakers"
Cons: "They fed us expired food. Expired ice cream and expired yogurt. They could not put my wife and me together and I believe that it violates a new law passed by Senator Chuck Shummer. It made it difficult for me to get her medicine to her. On a short flight it wouldn’t matter as much. But we had to endure it for 15 hours. They only fed us two meals instead of 3. Other airlines put a sticker in front of you if you slept through the meal time."
Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Pros: "Everything and everyone are Good and Nice ."
Cons: "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
Pros: "Service, food, excellent. Most of all, the new entertainment system & window in bathroom!"
Cons: "1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep."
Pros: "Flight was on time"
Cons: "Food Crew"
Pros: "Crew, food, entertainment were all very nice. 5 out 5."
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Cons: "1h30 delayed as usual"
Pros: "lost connection sue ro the Arline , terrible ground staff"
Cons: "lost connection sue ro the Arline , terrible ground staff"
Cons: "They did not provide water very frequently in flight. Food was satisfactory."
Pros: "same as previous answer"
Cons: "same as previous answer"
Pros: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Cons: "Everything. Worst experience of my life"
Pros: "Overall service"
Cons: "Nothing specific."
Pros: "Roomy for premium class, friendly service, flight went like clockwork."
Cons: "Plane interior was showing its age."
Pros: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Cons: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Pros: "Staff was terrific. On time. That’s most important."
Cons: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "The crew is so nice!"
Cons: "Same seat selection issue."
Pros: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Cons: "Older entertainment system but not a big issue on a short flight."
Cons: "Poor inflight service"
Pros: "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
Cons: "Still hate the long flight"
Pros: "Easy boarding, good entertainment. Great crew."
Cons: "Long flight to easy to complain about something. But really no problems here"
Cons: "On time - all good."
Pros: "Overall speaking CX flights quality has been declining over recent years"
Pros: "Given we were in economy for a 15+ hour flight, things went very well. Seat was okay, food better than average, entertainment was reasonable."
Cons: "I didn’t like that I was in economy, and would have preferred business, but that’s what I paid for so all is well."
Cons: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
Pros: "The airplaine Service Adequate food and good wines Very good entertainment"
Cons: "Nothing really"
Pros: "The Denpasar Airport had been closed for days due to Ash/Volcano Agung, so luckily our Flight departed as planned, and on time. Was easily re-assigned a new seat (middle to aisle) at the gate. The staff was attentive and courteous."
Cons: "We had a roundtrip ticket from Denpasar to Bali. We were in Thailand when Bali's Mount Agung erupted and called Cathay Pacific requesting our fees be waived to change our return flight from Denpasar, Hong Kong, Newark to Bangkok-Hong Kong-Newark. Cathay Pacific said the fee to change our flight is $350, and plus the difference in the new ticket price. That option was very expensive. We were very stressed about returning to Bali due to the High Alert warnings. The Denpasar Airport was closed for days -- and our request was not unreasonable."
Pros: "Really good service, food, and entertainment."
Cons: "Should have WiFi on plane for long flights like mine (16hours +)"
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Entertainment choices, wine, charger"
Cons: "Food Choice and Alcoholic choices"
Pros: "Good food served Crew behaviour was nice peace full journey very meet and clean ,captain of the flight was experence person smooth flying,"
Cons: "Toothbrush and paste was not issued to Evonomy class persons,Whisky served was not having good quality & quantity ,Only few Hindi movie Videio was available,may give more Hindi Videio,Tea served was not hot."
Cons: "Omelette with chicken stil bland."
Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Pros: "I travel Canada-Australia a lot. Best trip so far."
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Cons: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Cons: "The ground staff should give us options before, not waiting until we are in Hong kong"
Cons: "Those economy seats can only fit a child comfortably."
Pros: "The staff was very pleasant and accommodating. The meals were delcious and timely. The flight was comfortable and movies were available 24/7."
Pros: "Very nice crew. Helpful and kind."
Cons: "No sound system on my screen. The crew were wonderful trying to fix it but it was broken. Pee all over restroom floor."
Pros: "Everything about the flight"
Cons: "I loved everything"
Pros: "Seats were comfortable in Premier Economy class, Entertainment offered in this class was good.They offered more movie chooses than most any other airline that ive ever flown on before."
Cons: "First off I feel asleep as soon as I seat down on the plane, even before take off and once I woke up not one of the stewardess come to offer me the meal I missed or any kind of refreshments, it was a 4 hour flight. My brother who did get the meal stated that it was very poor quality. The egg was terrible tasting, powered egg replacement."
Pros: "Nice flight attendants"
Cons: "Terrible customer service"
Pros: "The crew did what they could to keep their moral up. Chinese airports are famous for always being late, and now I've experienced it. I don't think it was Cathay's fault. The layover arrangements in Hong Kong were handled brilliantly by the airport crew. Transportation was provided to the hotel, the hotel was the nicest I've stayed at in China and they weren't confused by everyone showing up (as often happens on layovers). The new boarding passes and cab voucher were provided cheerfully and everything was clearly explained by attentive people."
Cons: "There was a horrendous delay getting out of BJ. The captain was clearly distraught and very apologetic, bu what can you do when, after two 1-hr delay periods, traffic control says it may be as much as three hours more? The cabin crew were already clearly tired at the beginning of the event, and I'm sure it was all they could do to keep us all together."
Pros: "Seat was better than any US carrier, food decent, lots of movies and shows."
Cons: "Seat wasn't as comfortable as other economy seats on premium carriers."
Pros: "I love china and china east air, its my favorite!"
Cons: "Everything was good, better boarding lines, people get worked up when lining up"
Cons: "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
Pros: "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
Cons: "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"
Cons: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
Pros: "Very great!"
Cons: "Hard to get better!"
Pros: "The crew was so attentive and hospitable"
Cons: "Not enough let room, I’m 5.9 and it was uncomfortable for me."
Pros: "The flight"
Cons: "Nothing everything was good"
Cons: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Pros: "I got some sleep. Crew was pleasant. Plane is pretty and clean."
Cons: "Old men on both sides of me ... not the best conversationalists."
Pros: "Flight attendants are nice, quite some new movies are available"
Cons: "Food is fine, but can be better"
Pros: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
Cons: "Flight was delayed and it was not mentioned until past boarding time."
Pros: "Flight went well and was on time"
Cons: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."
Pros: "Food, entertainment OK"
Cons: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Pros: "Living in novotel while staying in Taipei"
Cons: "stuck in Taipei"
Pros: "The food was excellent (and they feed you twice!)"
Cons: "Passengers weren’t allowed into the waiting area until our stated boarding time. The actual boarding of the aircraft was late and rushed. The aircraft was old with limited entertainment options and no power source for charging."
Pros: "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
Pros: "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
Cons: "Nothing that wasn't out of anyone's control."
Pros: "Good service, good aircraft"
Cons: "Many movies were still the same as six weeks ago when I took the same flight."
Pros: "New planes"
Pros: "Your system Kayak in general"
Cons: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Pros: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Cons: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Pros: "Food, chair, and crew."
Cons: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Pros: "No delays, new aircraft, great service (only comparable to JAL)."
Cons: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
Pros: "Most comfortable economy accommodations I've experienced: good food (!!), polite staff, free blankets/pillows, head phones, personal tv with extensive movie collection. Infinity better than AirAsia, which I flew the same route in reverse."
Cons: "Video won't function right, it keep showing wrong video. Leg blockage on the under the seat. I can't stretch out"
Cons: "Curry chicken noodles"
Cons: "Food was not that great. I expected more in premium ecconomy"
Pros: "I really liked the good selection of movies and my individual screen."
Pros: "Flight boarded in reasonable time, crew was professional, courteous."
Pros: "Cheap flight!"
Cons: "Cabin air temperature was hot, no way to individually change air temperature to your seating. Too big of gap between eating, must take snacks."
Pros: "Great atmosphere on the plane and very clean."
Cons: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Cons: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Pros: "Comfortable, great service, two free check ins, and free movies. I also got whole row to myself. Absolutely pleased!"
Pros: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Cons: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
Pros: "Nice , good stewardes, man , woma its ok Nice pilot"
Cons: "My baggage have a lock but When i check in in honolulu my bag they dont have allowed my lock! He said its better no lock"
Pros: "On both way of my flight, it delayed one hour every time."
Cons: "The economy class seats are too narrow and crammed."
Pros: "I had a sudden swelling of my feet and ankles while flying to Asia.. China Airlines was very accommodating to me and had a wheel chair waiting for me at the gate... Never had this happen,,, So they were very helpful and considerate..."
Pros: "I got 2 great meals on the flight there, the crew were all extremely helpful, and I got there right on time. It was better than most or all of the Delta flights that I've been on"
Cons: "I liked everything"
Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."
Pros: "Flight was short"
Cons: "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
Pros: "Staff were very nice and moved me up to an empty seat with more leg room after noticing I barely fit in the seat assigned to me. Food was better than expected."
Cons: "Normal economy seats aren't made for people over 5'5". You'll also probably have a hard time if the only language the know is English because while the crew try very hard, a lot of what they say in English is close to unintelligible."
Pros: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Pros: "New plane. Clean. Service was great."
Pros: "Extremely attentive cabin crew."
Cons: "had an extensive entertainment selection, unfortunately the old, low resolution tv screens made it difficult to watch the films/tv."
Pros: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Pros: "I liked the blankets, food and movie selections."
Cons: "The cabin crew seemed to give full cans of beverage to the Chinese and people from Taiwan, but only graced westerners with a cup."
Pros: "Great service"
Cons: "Will never fly with WestJet again regardless of price."
Pros: "Departed early, landed early! Direct flight."
Cons: "Sound at my seat did not work so couldn’t watch a movie. (Well, could watch but not hear). Short flight. Not a problem."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Pros: "crew was very friendly"
Cons: "seat no so comfy"
Cons: "The plane was so cold that despite wearing jeans, a shirt, a sweatshirt and a jacket I was barely comfortable. Explanation from crew? Well, it was very hot in Phoenix so we had the AC jacked up. But at 35,000 feet that's no longer a problem, right? Neither is is necessary in 68-degree F Calgary."
Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"
Cons: "Seats are horrible with westjet"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."
Pros: "The flight crew was excellent. Pilot definitely had his passengers in mind. Landing in windy Regina was perfect"
Cons: "The cabin person upon entering sucked a lemon apparently"
Pros: "for that price I'll fly west jet every time"
Cons: "some water or something was falling from the ceiling on my brother in the window seat on take off at the back of the plane was pretty gross"
Pros: "The night skyline from above as you fly into LAX is simply awe inspiring with the miles and miles of lights everywhere you look. Quick flight and no hassles."
Cons: "The 3 rows of clubs seats ahead me were catered to quite well, but maybe a current dividing that and economy is necessary so you don’t feel so 2nd class."
Pros: "Good movies...uuneventful flight and on time. Good service and funny steward."
Cons: "The ground crew in Calgary were slow getting boarding ramp onto aircraft. Little leg room in coach in rear seats."
Pros: "Ease of booking ,cost,dir eat flight,great departure times"
Cons: "Boarding was disorganized a bit,seats a bit cramped. Entertainment not the best choices for seniors eg have some TCM choices."
Pros: "Was a good flight. No troubles or delays"
Cons: "Baggage claim was down for a bit, had to wait about 29 min. Not the airlines fault"
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Fairly standard flight. By checking in early was able to change seat closer to front."
Cons: "With baggage fees now in place, people are really over doing the carry-on & oversize bags aren't being caught by the airline."
Pros: "Complimentary drinks"
Cons: "Crew was not the usual happy Westjet staff.Grumpy flight attendants.I don't think any of them ever cracked a smile for the entire flight."
Pros: "Boarding was Ok Full plane, which makes a difference"
Cons: "Was there an entertainment progress? One trip for rood and drinks. Delay in boarding, which the crew made up."
Pros: "I enjoyed the WestJet app for movies. Really great for me and my daughter. Also the McDonald’s coffee ✅"
Pros: "The staff were nice enough on the plane"
Cons: "They said we were pre boarding so we went and stood in line with our 2 year old. Finally after 15 minutes they actually started letting the line through when they could have just waited 15 minutes to even announce the pre-boarding line. Then we boarded the plane and it was late and another 30 minutes waiting to fly. There was no TVs.. and whatever, we brought our iPad We got to Edmonton and our car seat was quite damaged. West jet couldn’t give us anywhere near the car seat we have and not one that fits in my car."
Pros: "Friendly staff"
Cons: "Left late but arrived on time!,"
Cons: "We sat across an aisle150 feet from the boarding gate and never heard any pre-boarding announcements. There is too much carry-on luggage, coats and backpacks in the overhead bins. No room left if boarding near the end."
Pros: "Wonderful service!"
Pros: "Everything went according to plan - left on time, arrived early, luggage arrived. What more can you ask? :)"
Pros: "Everyone was understanding that the delay was outside of the crew’s control."
Cons: "The long delay. Scheduled to arrive at 9:30 pm but got in at 1:30 am"
Pros: "Seat was great"
Cons: "Snacks could been better"
Pros: "Direct flights...friendly staff...well kept aircraft..."
Cons: "Long wait to board due to people checking in on line and having to show passports at the last moment...delaying boarding for everyone else..."
Pros: "The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served."
Pros: "on time, smooth flight"
Pros: "As easy as it should have been and great price"
Pros: "Space of the plane"
Cons: "Having to have a physical boarding pass and keep having to get it checked."
Pros: "JP the flight attendant was great"
Cons: "Terrible boarding process Too warm"
Pros: "Very helpful and friendly staff."
Cons: "Having to leave Costa rica"
Pros: "Boarding was easy and the crew was excellent, as well as professional."
Cons: "Seats were OK."
Pros: "Great experience...."
Cons: "There were wait times...too long"
Pros: "Excellent. Again staff was very courteous and caring. Smooth comfortable flight all the way."
Pros: "Charisma and fun is the name of the game! Good work WJ"
Cons: "I didn't like the fact that we had to continue to show our travel documents when asked to check in on the app. Make me scan my passport so there is an image on your server. You can verify that way or make everyone check onto a kiosk. Which you had not enough of."
Pros: "Basics of chips or pretzels as one food offering"
Pros: "Quickest flight ever."
Pros: "The crew and staff as a whole were very accommodating"
Cons: "Nothing to be honest was a great experience"
Pros: "Great service on time and as expected"
Cons: "Lost my wife's luggage. WJ employees did all they could and were great to deal with. Finally it was found and delivered to us. This was unfortunate event for us and did cause us some stress and issues. However, it all worked out."
Pros: "Flight was good and on time. I agree with many other comments about legroom as many tall people have trouble with being comfortable."
Pros: "Not often can you find good flight arrangements at a great price from WestJet but was very happy in this case. Seat selection is far better than other carriers and service, boarding was very seamless. Good Job WestJet!"