That they waited from my late arrival to board priority board. Smooth flight
Pros: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Cons: "Food!"
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Pros: "The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!"
Cons: "It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight."
Pros: "Nothing much to say. The crew was polite, kind and professional."
Cons: "nothing."
Pros: "The crew on the aircraft were polite and food was satisfying"
Cons: "The agent checking me in with my friend was awful. And the agent to collect payment for my luggage read all of my debit card information out loud several times in front of a room full of people. Outraged"
Pros: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Pros: "Great quality and delicious even for economy. Excellent service and personable attendants."
Cons: "The boarding process is poorly controlled and kind of unpleasant"
Pros: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Cons: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
Pros: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Cons: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Never went to Rome's airport and it was beautiful!!
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Seats are small and too close together. Outdated, inoperative entertainment system. Tray table not functional. Hidden recline controls. But 3 hour flight was on time and luggage arrived promptly.
Pros: "Nothing, very poor seating, to me it felt like that Condor think we are small in Europe. I’m 1,85 and my knees are pressing against the seat in front the entire flight. Nothing from Condor is for free, not even a glass water. On my 20 min flight from Tenerife to Las Palmas Canary Air serves a complimentary glass water....."
Cons: "Everything, no more Condor for me, I rather pay extra to fly with an decent airline with good seats and pitch wide and were they serve a glass of water for free"
Pros: "Nothing, it’s 4 hours in cramped seats it’s a bus hopper and nothing more if you are not willing to pay much more"
Cons: "Everything"
Pros: "Aircraft was spacious and modern, food was the best I have had on any trans Atlantic flight in ten years."
Cons: "Check in was a shambles one hour forty minutes this could be reduced right down too many repetitive questions , security was also awful the staff need a poke with a cattle prod to speed them up, boarding was poorly handled."
Cons: "Boarding was chaotic, dependent on verbal cues being shouted by an employee without any amplification. Several families who had booked their tickets together were randomly assigned seats in the plane. You would think that group bookings would make an effort, especially when young children are involv"
Pros: "Very tiny not enough space even for small people...very uncomfortable long haul..crew wasn’t much available"
Cons: "Food they could have spare a little of food on long haul flight and drinks water, hot drinks were sporadic...had to go and ask.srvice was slow and not so great...even free movies like most planes would have been nice"
Pros: "I LOVE the non-stop from PHX to FRA. There are not many direct flights to Europe from Phoenix, and I am very glad that this one exists."
Cons: "The flight was two hours delayed. Condor did not send out any information regarding the delay. Really appreciate it when other airlines do."
Pros: "Boarding was quick and efficient"
Cons: "Only two movies to choose from, and the crew sat with their feet up blocking the area to get to the bathroom while everyone was sleeping, I had to say excuse me for them to move so I could get by."
Pros: "Seating more spacious than other airlines"
Cons: "Website did not allow selection of gluten free meal. Email not responded to until too late. Departure gate in Frankfurt had no seating before checkin. Luggage arrived late in terminal at Baltimore."
Pros: "The plane didn't fall out of the sky. But that's about all I can say on a positive note."
Cons: "Plane departs and arrives late. Crew extremely disorganized. Did not give clear direction to passengers. My "upgraded legroom" seats turned out to be a walkway to and from the restrooms which were right in front of me. I was constantly bothered with other flyers waking me and disturbing me as they used this walkway."