Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Xi'an
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Scores according to KAYAK customer reviews
Pros: "I booked an aisle seat and they did not honour it at checking"
Cons: "Cancellation with little notice and rebooked on flight two days later."
Pros: "On time, smooth flight, good movie choices"
Cons: "Cramped seating"
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Great crew"
Cons: "How late the flight was but they gave us a coupon to make up for it"
Cons: "The flight was operated by Air Canada, who habitually assume either that the people in the final row have no hand luggage or simply suffer from a severe lack of operational storage capacity. Overhead bins full of spare plastic cups. As far as the crew are concerned, no problem, because you can just push your way three or four rows forward while everyone else is boarding and then take someone else's overhead space. When will Air Canada learn how to run an airline?"
Pros: "Crew was friendly."
Cons: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."
Pros: "Worst seats of any airline"
Cons: "Worst seats of any airline"
Cons: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Pros: "Prompt boarding"
Cons: "Timing of flight from Phoenix"
Pros: "Boarding was OK."
Cons: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."
Pros: "the hostesses were friendly. safe flight"
Cons: "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"
Pros: "We did finally get to our destination."
Cons: "Late flights, missed connection, no ground service"
Cons: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Cons: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Cons: "It’s Rouge. ‘Nuff said."
Pros: "The pilot made the flight a fast time. The airfare was a good price."
Cons: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"
Pros: "Airport security was great and the airport pane was clean with a great crew!"
Cons: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Pros: "Got a seat. Made it on the flight."
Cons: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."
Pros: "Every thing"
Pros: "The crew was fairly friendly. A glass of beverage was offered and water was offered a couple more times."
Cons: "Mddle seat is never fun and is one of my dislikes but I didn't hate it. The choice to opt out of the rating of the food and entertainment is not an option on this survey therefore I give 3 stars because they were only available for purchase and I did not purchase any."
Pros: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Cons: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
Cons: "Late departure"
Pros: "The overall process was painless and the flight was cheap"
Cons: "Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them."
Pros: "On time flight . Flight attendants are polite"
Pros: "Pleasant crew"
Cons: "No leg room, very uncomfortable"
Pros: "Friendly crew. Comfortable seats with enough leg room."
Cons: "Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing"
Pros: "Seats very hard to sit in for 5 hrs."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."
Pros: "Staff were courteous. No problem there."
Cons: "The plane was old and there was little leg room. Should retire it."
Pros: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pros: "Good flight everything was pleasant but..."
Cons: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Pros: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "Staff was very nice"
Cons: "I always enjoy flying Porter Airlines because they give you one drink and a small snack for free. For a 5 hour flight I was surprised there wasn't anything complimentary.."
Cons: "My daughter and I were bumped off the flight. We are going to try to at least get a travel voucher because we are now out $1200."
Cons: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pros: "Smooth flight,and all the rest was okay."
Cons: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."
Pros: "at least a packet of crisps with your drinks of juice and water"
Cons: "no movies and music-earphones"
Pros: "The pilot got us through some pretty heavy turbulence. Good job!"
Cons: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Cons: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
Pros: "Competent staff."
Cons: "Packed in."
Pros: "The flight attendants and pilots do as much as they can to mitigate a truly awful travel experience."
Cons: "There is nothing about the experience that can be recommended. The seat layout is cramped and awful, the entertainment options are half-baked. Even the food is several notches below what you'd get on a normal Air Canada fight. This version of the airline is a national embarrassment."
Cons: "On time!"
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Pros: "Ontime boarding and flight"
Cons: "Very limited leg room and crammed plane"
Pros: "I like the most when we got checked in for our luggage & bag really she has a awesome behavior by one of the female I forgot her nam"
Cons: "Food collection especially for Muslims"
Pros: "Crew was outstanding in terms of service and friendliness. Food was excellent too."
Cons: "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."
Pros: "The plane is quite comfortable and took off on time."
Cons: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
Pros: "Professionalism of the Crew."
Cons: "Business class seat are tired and in need of an overdue update."
Pros: "same as above"
Cons: "Same as above"
Pros: "The flight attendants were attentive.. food was ok.."
Cons: "Lost my luggage"
Pros: "Crew was fine - nice enough."
Cons: "Oh my! So much body odor(!) on the airplane. It isn’t CHina Southern Air’s fault, but the plane smelled to high heaven - it was a terrible 2.5 hours. I’ll avoid this airline going forward due to the $150 luggage fees and smelly cabin."
Cons: "Too crowded"
Pros: "Excellent pilot. Good skills. Steady take-off and landing."
Cons: "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
Pros: "Good es good"
Cons: "Lounge over booked to crowded. Poor boarding procedures Poor baggage handling (No Priority!) No child control in business class cabins Entertainment old and diminishing options, very bad"
Pros: "This plane is by far more comfortable than the bigger plane we took from LA to Guangzhou"
Pros: "regular meals, decent inflight programming"
Cons: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."
Pros: "Good flight overall!"
Cons: "My checked in luggage did not arrive at my final destination airport!"
Pros: "Usually in Economy plus seating I expect extra legroom but this was definitely closer to a business-class experience with a foot rest that popped out and lots of extra space. A really nice flight!"
Pros: "The flight was long but its was in a good area to sit in"
Cons: "Lack of entertainment"
Pros: "The service and courteousness of the crew was absolutely fantastic. The entertainment was good and for the most part the whole trip went fantastic. Felt safe the whole time."
Cons: "The space was a little cramped but I sat economy and that’s generally how all economy class seating is."
Pros: "Was transferred to Thai Air as the plane was over sold."
Pros: "Food and bording good"
Cons: "For the intertainment need more move asian drama and bar service not enough, comnication is poor smile is jero with crew members"
Pros: "The seats"
Cons: "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"
Pros: "Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!"
Cons: "No entertainment which it is normal since the price is so cheap."
Cons: "The flight CZ3517 was delayed by more than 2 hours."
Pros: "Not much to like after being delayed."
Cons: "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."
Pros: "The plane was nice and the flight was smooth."
Pros: "I had a long connection in Guangzhou (16 hours), and airport staff offered me a free hotel stay for this period of time; Hotel turned out to be awesome, I had a nice sleep and came back to the airport well refreshed."
Cons: "Vegetarian should be default food choice. Charge a premium for meat and make more money (while appropriately accounting for the environmental cost of meat production)."
Pros: "price was right..business class 2400"
Cons: "no jetways ..we had to be bused..it was raining we got wet .more than 1 inch of water on ground so feet got wet. bused a long way to get the plane"
Pros: "The international flight from New York to Guangzhou need more leg room even the upgraded economy was tight with stiff non moving arm rest for a couple wo seat together"
Pros: "I'm not sure how to rate this because it wasn't the airline's faught but I will avoid traveling through China in the future, even if it cost more. The airport staff and other passengers in Guangzhou were the rudest people I have ever encountered. I wish I could write a review about airport."
Cons: "The flight crew was very polite, understanding and accommodating."
Pros: "Having flown internationally often, but never on China Southern, I was more than impressed and please with the complete experience."
Pros: "Friendly crew, excellent boarding process, on time and punctual. Overall a wonderful flying experience."
Pros: "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
Cons: "Seats were narrow."
Pros: "On time Sort of."
Cons: "737 so Small plane. No Recline seats in Biz. Poor entertainment selection"
Pros: "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
Cons: "Food was terrible. Seats were mediocre comfort level and would not fit a large person."
Pros: "Punctual departure. Easiest way for me to fly from my hometown to New York, US"
Pros: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Cons: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Pros: "Overall good"
Pros: "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."
Pros: "I liked the complementary hotel room. The room was really nice and everyone was very helpful getting me there, they even gave me a map to the check in desk. I definitely got more sleep there than I would in the airport."
Cons: "I didn't like the 13 hour layover."
Pros: "no fat flight attendants"
Pros: "Our first flight was canceled. After 6 or 7 phone calls and several emails to China Southern support we were rebooted on China Eastern only they messed up our new reservations by swapping our passport numbers. Spent the whole day sorting it out, but made our flight. On the way back, the flight left an hour late and when we landed nobody was allowed to disembark. After two hours without any information in English (once we landed the flight attendants stopped translating announcements) we were allowed to get off the plane without any explaination. During that time my wife and I paged the crew more than a dozen times and nobody ever came to see what was going on. We will avoid China Southern in the future."
Cons: "Service was terrible. Food isn't great. No entertainment."
Pros: "Food was good. Attendants were very pleasant and helpful. They kept us hydrated. Plane was spacious. Comfortable. Would use this airline again. Take off and landing was perfect!!!!!"
Pros: "China Southern is just fine, no better or worse than any other airline."
Cons: "I used China Southern to go to Delhi, transiting through Wuhan and Guangzhou. They make you get off with all your carry-on items in both locations, through a cattle run of security and confusing immigration lines, only to end up in exactly the same plane and seat as before. It's a major hassle during the early hours of the morning jetlagged and tired, and for myself, is not worth the few dollars in savings."
Pros: "Crew was fine. Not as good as my flight to Jakarta though."
Cons: "The meal was terrible. The rice was hard as a rock and the beef was so tough you could hardly chew it."
Airlines flying from Arizona to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Xi'an
Masks required on board, masks provided on flights from Arizona to Xi'an
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Xi'an
Testing for antibodies, testing for symptoms for flights from Arizona to Xi'an
Waiving of change fees. Search flexible flights from Arizona to Xi'an