Daily cleaning, installation of cabin HEPA filters on flights from Asheville to Vietnam
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Scores according to KAYAK customer reviews
Pros: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Cons: "The seats were not comfortable and I wish we received a bottle of water."
Pros: "The plane felt new!"
Cons: "The carry-on space underneath the seat was limited by the entertainment system box"
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Pros: "second flight was delayed about 30 minutes"
Pros: "American is our main airline and We never are disappointed"
Pros: "Everything was seamless."
Cons: "delayed an hour even though the flight took less than an hour"
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Cons: "Delayed. Sat on the airplane for over an hour after already being delayed 30 to board the plane."
Pros: "Crew was fine."
Cons: "The first class seats on these newer 737-800s are VERY disappointing. Width is ok, but legroom is on par with economy expectations. With my tray out and the person in front of me reclined, I could barely see my laptop. There is also very little space under the seats, especially for the aisle seat."
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Cons: "Better entertainment"
Pros: "that it's over."
Cons: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Cons: "EVERYTHING! food, crews attitude, helpfulness"
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Cons: "The flight was delayed twice and ended up arriving hours after schedule. I get sometimes this happens. I was frustrated bc we were boarded and seated, ready to taxi with no pilot! It took another 30 minutes to get one! I realize when flights are late there are ripple effects but this was excessive."
Pros: "great trip"
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "Crew, check in crew and captain keeping us informed about flight changes. Leg room."
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Cons: "small plane"
Cons: "Not the airline’s fault, but we had three hour delays due to weather in NYC, so I was in a foul mood."
Cons: "Horable...never ever use AA"
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Cons: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
Pros: "A nice uneventful trip"
Pros: "Service was prompt and we arrived on time"
Cons: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
Pros: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Cons: "this flight was delayed going both directions."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"
Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "we arrived safely"
Cons: "had to take a shuttle to depart from a remote terminal. Had to climb up a long ramp. Seats were very close to each other (no knee room). No food. not enough overhead space for luggage. Very tight and uncomfortable seating."
Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
Pros: "Everything was on time. Food and service were very good."
Cons: "My check-in bag was 5 pounds overweight and resulted in a charge of $200. I think this is outrageous."
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "My first plane from Ashevile to Charlotte was fine."
Cons: "This plane was a little "scarier" than the other but I believe that it was because it was such a small plane."
"I had a middle seat on an exit row. The legroom was very good, but it's never fun to be in a middle seat! 'Hard to "fix" that, but I was happy to catch my earlier flight back to EWR (my original, later flight was actually delayed by over an hour - whew!)!"
"My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine."
Pros: "Amazing crew!"
Cons: "Keep traveler's updated on delays."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Cons: "Flight attendant was not helpful with large package"
Pros: "Crew was friendly and the seats were roomier than I expected."
Cons: "Flight was cancelled"
Pros: "Smooth and easy flight."
Pros: "Business class seating, nice crew."
Cons: "Our bags showed up a hour after our flight arrived. They were tagged "abandoned, do not deliver" even though a United person told us no more bags were coming off the flight from Munich. Baggage handling is a weak point in the USA."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Pros: "Very professional"
Cons: "Cramped seating"
Cons: "Some guy stole my window seat for his kid. It sucked."
Pros: "The crew was great."
Cons: "Hard seats....."
Cons: "Flight was canceled"
Cons: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
Cons: "They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!"
Pros: "On time"
Cons: "Paid entertainment"
Cons: "Let's first start off with the fact that my luggage was a few pounds over and it cost me $200. Yes read that again $200! My extra 5 pounds of luggage was $200... but if I wanted to bring a second bag up to 50lbs it would of been $100. This clearly is the stupidest thing ever. Then my flight was delayed by 45 mins. The staff were super rude... I asked if some of the food options were vegetarian and the workers like hysterically laughed in my face... well cheese omlets can be veggie or have meat. So I didn't understand why that was funny. Overall terrible experience, I will reconsider flying on United. It's not worth it."
Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"
Cons: "Our flight was canceled and they did not notify us"
Cons: "That i sat grounded for an extra 45min over Fuel discrepancy."
Cons: "There were a three drubknguys talking loudly and doing shots the whole flight"
Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Pros: "Economy plus comfort"
Cons: "Paying extra for economy plus. One and one half hours late."
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Pros: "My seat"
Cons: "Exact same plane from previous post.... Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Pros: "I liked kayak, recommended by a friend and my new booking application. Thank you."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Cons: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."
Pros: "Polite attitude"
Cons: "In flight temperature was surprisingly warm, that's extremely uncomfortable for customers in such a small and crampt space. The almost 600 ticket price does not even include the first luggage of 50 lb is sad, especially regardless for customers who could prove to have travelled internationally but had to take domestic flight separately"
Pros: "Boarding procedure and crew were excellent!"
Pros: "Everything was on time, crew was friendly."
Pros: "Punctuality and very courteous ."
Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Pros: "service on time"
Cons: "snacks very little amounr"
Cons: "This was a tiny cramped plane and didnt have much comfort."
Cons: "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
Pros: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Pros: "The boarding process was smooth"
Cons: "I paid for even more space and my seat didnt even recline"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Cons: "The plane was fully loaded and sitting at the gate before take off due to a paperwork issue. Finally departed about 30 minutes late. Upon arrival we were held on the plane for another 20 minutes with the fear of "tail tipping". Grateful that we didn't have a connection to make but really astounded. This is an airline, getting people around is what they do. These seem to be poor planning and execution issues (i.e.- not weather related) ."
Pros: "Fast clean boarding and unboarding."
Cons: "Missed the fact that I selected a red eye flight with a three an a half layover"
Pros: "My flight was early every time"
Cons: "All planes were booked fully"
Cons: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
Pros: "Provided blankets for snug sleeping"
Pros: "I experienced absolutely no problems before/during after my flight. Everything went smoothly. I wish every flight ran as smoothly as the two flights I took that day."
Airlines flying from Asheville to Vietnam have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asheville to Vietnam
Masks required on board, masks provided on flights from Asheville to Vietnam
Social distancing seating
Middle seats unavailable to book on flights from Asheville to Vietnam
Testing for antibodies, testing for symptoms for flights from Asheville to Vietnam
Waiving of change fees. Search flexible flights from Asheville to Vietnam