Daily cleaning, installation of cabin HEPA filters on flights from Asia to Evansville
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Scores according to KAYAK customer reviews
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "Crew was friendly and very clear about masks."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "The crew was not overly friendly"
Pros: "The crew was polite"
Cons: "Less delays"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Pros: "Only selection of movies but that’s all!"
Cons: "Flight delay could have been explained better, boarded the plane and sat in for about 2:30 min, crew could have been more proactive but NO! Food especially thinking this dinner time in business class fare very small portions! Wi-Fi paid for full flight but it was turned off in the mid of the air!"
Pros: "Amazing crew as always"
Cons: "Wifi on smaller hoppers"
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "great crew!"
Cons: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
Cons: "Better ? Impossible!"
Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Pros: "Food Getting moved to the exit row for the extra leg room"
Cons: "Didn’t like having to wait so long to book my seat and ended up on the back row the worst seats on the plane"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Cons: "I got bumped from this flight a couple of hours before departing."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Cons: "Seat did not recline."
Cons: "Delta staff is not too friendly"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Cons: "Drab interior. This was a Jet Airways flight."
Pros: "It was a great flight."
Pros: "Friendly cabin crew"
Cons: "Paid first class. Got served after people in coach."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Cons: "Seats are too close."
Pros: "Delta is always running behind."
Pros: "Movie selection"
Cons: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Cons: "Seats are very small."
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "Crew aware of my children's nut allergy and chose not to serve"
Cons: "Coffee horrible"
Pros: "Comfortable as plane was half empty."
Cons: "No entertainment available at all."
Cons: "All was good."
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Not being 1 hour late"
Pros: "Crew were great"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Cons: "Boarding was very slow."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "The entertainment options were good."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Cons: "The movie selection did not seem extremely varied."
Pros: "Wifi on Board"
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "On time."
Cons: "No negative"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Service was good"
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "Very good flight.I recommend it to everyone."
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "Staff Curtsy and overall gestures!!"
Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Cons: "Entertainment worked sporadically"
Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Cons: "Great experience"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Food, service, comfort"
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Cons: "The flight was late, real late."
Pros: "The service"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Cons: "Better service, quicker boarding, more comfort and overall everything needs to improve"
Cons: "Great flight"
Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Cons: "Late and then mechanical issues."
Cons: "Over 3 hours late for no good reason. Took an hour for maintenance to show up to sign a piece of paper. Changed departure gate 3 times. Wake up American, you’re service has gone completely to hell. And hellish is how I would describe the experience of flying on your airline"
Pros: "Crew was absolutely amazing."
Cons: "On time flught instead of a two hour delay"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Pros: "I was sitting next to really fun people, so that made the flight more fun. The crew was nice."
Cons: "The baggage delay was rough. It was due to lightning so it wasn't totally the airline's fault, but my bag was unloaded from the plane at 7:45pm according to the AA app, and I didn't get it from the carousel until 8:59pm. I don't know where it was in the meantime after being unloaded."
Cons: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Pros: "Smooth flight and crew was very good."
Cons: "Seat comfort"
Pros: "The entertainment system is pretty cool and complete. There seems to be more room on coach."
Cons: "The usb charger for my seat didn't work. The power cord kept falling off."
Pros: "Comfortable seats, friendly service."
Cons: "Need some sort of gluten free snacks!"
Pros: "Smooth ride and early arrival"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Cons: "No one knew what was going on. We boarded late, then sat there for 40 minutes with no communication, then we had to de-plane. But they couldn't get the jet way to work, so it took forever."
Pros: "Fast and easy service"
Cons: "A huge queue due to AA policy to un respect BA policy of free 23 kg checked luggage of Int’l flights. A scandal, a shame. Won’t travel anymore with BA & AA."
Pros: "No blankets no entertainment"
Pros: "We did get home. 24 hours late."
Cons: "We got home 24 hours late after sleeping in chairs in Dallas airport."
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Cons: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Pros: "Nice entertainment options."
Cons: "No free WiFi for message."
Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."
Pros: "That it was over night"
Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"
Cons: "AS changed flight time,had 3.5 hour layover in charolette originally was going to arrive at 11am in Denver, didn't arrive until 1:30pm"
Cons: "We could not get on the plane because you oversold the plane and there were no seats left. We missed our planned tour in Lima and now we have to wait 13 hours to take the next flight. I demand my money back."
Cons: "Crew not that friendly towards everyone."
Pros: "Entertainment was good, except the system wasn't working the first 30min of flight."
Cons: "Parents left their 5 kids in the row behind me to horseplay. During the whole flight. Crew did nothing while they ran up and down the aisles. They parents and kids have been kicked off the plane for not being in their seats when told by the captain."
Pros: "First class flight attendant was awesome!!"
Pros: "Kind and courteous crew. Soft blanket for free."
Cons: "The seats were old and uncomfortable. There was no internet. There was no power for electronics. There was only one movie option (terrible selection) and the screens were spaced out so far I couldn't have seen it anyway. All of this would have been ok for a short flight but for an overseas flight it was the worst I've experienced."
Pros: "Very comfortable and nice staff"
Cons: "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"
Pros: "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"
Pros: "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
Pros: "Efficient boarding, on-time departure, early arrival, pleasant crew, plenty of refreshments. Bravo!"
Cons: "Old entertainment system with screens overhead. Kind of a shame. When will American have in-seat entertainment systems on transatlantic flights?"
Pros: "In-seat entertainment options. Good system, easy to use, lots of good options. Why couldn't you have had this on our flight from Europe?"
Cons: "The almost 30 minute wait on the tarmac AFTER we landed to find a free gate. Did you not know we were coming???? The last thing we needed after a very long day of flying."
Pros: "I slept through the flight"
Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Cons: "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
Cons: "3 hour delay...and no voucher for the delay"
Pros: "Great to be home in time"
Cons: "Staff not friendly, no food"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "Was delay"
Cons: "Overall good thanks"
Cons: "There was one stuardess, a blonde woman. I tried getting her name but wasn’t able to. She was extremely rude. She spilled trash on me twice and when I tried helping her pick up some of the stuff she had dropped, she ripped it out of my hand and threw it in her little cart. she was never apologetic and always very rude. She kept slamming things into her cart and left a trail of trash throughout the whole cabin. The rest of the crew was wonderful and the flight was easy and comfortable."
Pros: "The flight is really short, about 45 minutes."
Cons: "The flight was delayed 1.5 hours and then we sat in the tarmac for another 30 minutes. Apparently the control room people kept changing the flight path (at least 3 times) so we had to wait for it to be downloaded to the computer. We waited for the flight to actually begin longer than the actual flight. Disappointing!"
Cons: "Would not allow upgrade even thought seats available because my economy ticket was not appropriate for upgrade. Seems that if all those who could upgrade hf upgraded had done so, why not allow the upgrade. Would have been more money for airlines and I would have enjoyed the trip more."
Cons: "Great crew"
Pros: "Desk personnel were helpful."
Cons: "Desk personnel were helpful. Experience of boarding was confusing. Layover was very unpleasant. A six hour period, not much help in getting to a counter to change. It would’ve been good to have some direction and advice, even though the boarding area"
Pros: "The crew was great!"
Cons: "My tv screen did not work."
Pros: "Fast boarding"
Cons: "Plane was a little drafty."
Pros: "The staff was pretty polite and helpful"
Cons: "The plane was old, seats didn’t recline and I thought all flights over 4 hours had screens and not personal device entertainment. I was able to use but it’s not conducive to the overall experience."
Pros: "Good crew and good flight. Good for adjustment to the timezone as well."
Cons: "Food really sucks."
Pros: "Good flight with no issues."
Cons: "No complaints"
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "There was plenty of room because I upgraded to 1st class. The crew was friendly."
Cons: "My tv didn't work for the first 20 mins of the flight and had to be reset. They only had one of the drinks I wanted. I would have thought being that it was around lunchtime they would have served more than a bag of chips or banana. In coach, you get a bag of pretzels and/ or a cookie sometimes. American Airlines provides warm nuts and a fresh baked cookie and I had to pay more for the upgrade than I did on American for a longer flight."
Pros: "Atleast was able to reach my destination."
Cons: "No leg room. Definitely overpriced"
Pros: "Flight was on time and the aircraft was clean. Movie selection was pretty well!"
Cons: "The United flight back did not have as comfortable seats in economy as the ANA economy seats going to Japan. I had an isle seat on both flights but found the ANA aircraft had much more comfortable seats."
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Cons: "Food sucks. Looks very cheap. Tasteless. Entertainment is so outdated. Cerws are so rude. I'm not flying with them ever."
Cons: "After the gates closed, an exit light broke and the staff took over an hour to fix it. Flight delayed."
Cons: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"
Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "Nothing except when it was over."
Cons: "Two aborted takeoffs. Four plus hour delay. Missing all my connections. Wine dumped on me. Insufficient food vouchers. The absolute worst customer service trying to receive compensation."
Cons: "The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines"
Pros: "Friendly flight attendants."
Cons: "When I made the reservation, somehow I was assigned lowest status, and boarded the plane last, meaning no overhead storage."
Pros: "We arrived safely on time."
Cons: "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Cons: "I had problems my flight"
Cons: "DELAYED AND MISSED MY LAYOVER - HAD TO SLEEP IN AIRPORT"
Pros: "Everything was the way a flight should be. Crew was nice and polite. T.v. was a plus, and a drink to wet your throat, also a plus"
Cons: "Can't say there was anything I didn't like"
Pros: "Person on phone who rescheduled my flight was very nice and helpful."
Cons: "Flight delay resulted in missing my connecting flight in Denver. Rescheduled flight to fly to Omaha instead. That flight was also delayed twice, and without sufficient notification for me to change flights again. didn't get into Omaha until midnight - over an hour away from my original destination."
Pros: "Economy plus seat was nice to have an outlet plug in."
Cons: "air travel is basically like driving your own car cross country now except you cant stop and get great food.. tou have to bring your own comfort for economy travelers and to qualify dor upgrade you have to fly more than 4 times a yr its sad"
Cons: "Second to last row. Yuck"
Pros: "Fast flight home"
Cons: "The 3 hr layover in Houston"
Pros: "Nice entertainment system. Comfortable seats. Lots of bathrooms. Good dinner. The hot sandwiches served shortly before landing were actually tasty."
Cons: "United has changed my seat twice. I sign up for an aisle and they move me to the window. I can't believe that if there is a plane change they move people in Business and First around without notification. On this trip, they did it again, on the flight leg from Rome to Chicago. If I hadn't noticed the change as soon as I checked in I would have spent over 9 hours in a window seat, which would have meant being unable to get up and move easily to prevent sciatica and other issues. Hard to hear the gate crew in Fiumicino."
Cons: "I was not asked/offered any beverages, though I was wide awake reading a magazine, when the flight attendant was serving food/drinks."
Cons: "Second time in a month my united flight to ewr was cancelled. Will never fly with them again"
Pros: "Crew was courteous and professional. Kept us informed as to why we were delayed."
Cons: "The 6 hr maintenance delay. Food could have been better."
Cons: "The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours. I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible."
Pros: "The flight was safe, the crew courteous and hard working."
Cons: "Seating is horrific. It is not healthy fur people."
Cons: "They didn't event get drinks out to the whole cabin from Newark to Boston. Paying for Internet was ridiculous for all the other fees I had to pay. There was NOTHING to o on the plane at all with out paying for it."
Pros: "Everything Was good crew courteous"
Cons: "Everything was good"
Cons: "Flight was delayed, made me miss my connecting flight by a long shot. Was rerouted and the wait time was ridiculous. I found sooner flights on my own and asked the different airline to change my rerouted flights for me."
Pros: "Staff was very polite and helpful in trying to delay the flight or check on if the flight was delayed and the woman that helped me get a hotel and a shuttle and booked my flight for the next morning was very very nice so Steph it's nice something else is wrong management something .everyone I talk to you important by Arta said that United has a terrible reputation for delays and disorganization at the airport"
Cons: "Customs was ridiculous no one was able to move me forward so I could catch my flight even though I had more than an hour to make the flight there were lines stretching down hallways, machines to expite process not working.I was given an orange to expedite security in hopes of catching my flight but even the folks from United laugh that it didn't really do anything I missed my flight by mere minutes and had to stay in a hotel overnight and catch the Morning flight.I will never fly United again"
Airlines flying from Asia to Evansville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Evansville
Masks required on board, masks provided on flights from Asia to Evansville
Social distancing seating
Middle seats unavailable to book on flights from Asia to Evansville
Testing for antibodies, testing for symptoms for flights from Asia to Evansville
Waiving of change fees. Search flexible flights from Asia to Evansville