Daily cleaning, installation of cabin HEPA filters on flights from Asia to Gulfport
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Scores according to KAYAK customer reviews
Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pros: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Pros: "Q-suites and business class flight crew."
Cons: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "The flight crew was very friendly and helpful in getting you settled on the flight"
Cons: "Boarding was a bit Hectic in Bangkok."
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Cons: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Cons: "Screaming children; not the airliners fault"
Pros: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Cons: "It would be nice to have socks to put on for when I want to take my shoes off."
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "the attendants were always on top of things. One of best overall flights ever."
Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Pros: "The Qatar Airways price."
Pros: "I liked the crew"
Cons: "My first flight to DOHA was cancelled"
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "Economy treated like first class!"
Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Cons: "The seats are terrible."
Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Pros: "The crew was great, trully world class service"
Pros: "Absolutely nothing!!!!!!"
Cons: "The fact that our flight was cancelled without being notified. I will never make flight arrangements with them again!!!!!"
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Cons: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."
Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Cons: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Pros: "Crew was great"
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pros: "Great flights. lots of room in economy."
Pros: "I don't like at all"
Cons: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
Pros: "I was given great service by a Nadine in Detroit with JetBlue. She was very calm and helpful with me getting a baggage claim."
Cons: "My bag wasn't transferred to the next plane in Boston so I couldn't get my bags when I got off the plane. I wish someone would have told me because j waited in Detroit for about 1 hour for my bags without any mention of bags that didn't transfer."
Cons: "Seat is not comfortable at all."
Pros: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Pros: "I like the space, equipment that work Space in comparison with other airlines but could be even better once human rights become more important than cashing in ( that is a comment meant for all airlines"
Cons: "The wifi was useless"
Pros: "Great service, smooth flight...on time departures and arrivals."
Cons: "Some of the touch screens weren't working"
Pros: "Food options and timing options , Ambience , seats configuration, type of seats, extensive entertainment options"
Cons: "I was wholly satisfied , service was courteous , requests were carried timely and seamlessly ."
Pros: "on time, good planes, no problems, good food and service, bags arrived quickly, what else is there to hope for?"
Pros: "Airport is big and comfortable"
Cons: "1. Even though is a new airport, many times they still bus passengers to the terminal. Even a 777 with 300 persons cannot get a gate. 2. Monitors with flight departures are very hard to read. There are not enough monitors so the flights listing alternate, and you have to wait a long time for your flight to appear. 3. Font size in the monitors is too small. 4. The flight departures in the monitors should be sorted out by destination name and not by time. People always know where they are going but not necessarily the exact departure time. 5. Silent screens displaying news in the waiting areas are useless. They should have the captions on at least."
Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Pros: "Smooth flight"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Pros: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
Cons: "Better customer service."
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Pros: "Excellent crew and clean aircraft"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Pros: "Amazing service and F&B offered was wonderful"
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Cons: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Pros: "Everything is perfect"
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "The boarding was fast and very well handled."
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Cons: "All was good"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "The flight attendants were terrific. The food was marginal in business class"
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Cons: "Flying into blizzards suck, don’t do it"
Pros: "Great movie selection"
Cons: "All was great"
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Pros: "We landed"
Cons: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"
Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"
Pros: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Cons: "Nothing, great ride!"
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "Excellent crew and comfortable flight"
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "Friendly crew"
Pros: "Mostly pleasant flight crew"
Cons: "Better gate agent and mechanics"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
Pros: "Flight was on time"
Cons: "Carry-on luggage needs to be monitored more closely. I saw one passenger with three pieces. Meanwhile, I had to stow my bag 10 rows behind me."
Pros: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Cons: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Cons: "A bit of food would have been nice on a 5 1/2 hour flight!"
Pros: "The plane was big and spacious."
Cons: "When we landed to lax, the crew should announce where our baggage claim is. It was different from what was texted, what was on the monitors. The location changed without announcement. After an hour, one agent said to go to another area to find my bag. 1 hr in baggage claim is excessive."
Pros: "Yes, very satisfied"
Cons: "Provide more variety of snacks"
Pros: "Smooth flight and crew was very good."
Cons: "Seat comfort"
Pros: "Crew was great"
Cons: "boarding could have been better. the plane was half empty and the lady at the gate took my bag and let others bigger on the plane. I just thought she could have use a little better judgement. It was fine on all the other flights and within the guidelines. And there was lot of overhead space"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "The access to a movie while flying was great to help pass the time."
Cons: "All good"
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "It was not a full flight so I didn’t feel cramped and had space for my carry on in the overhead compartments instead of having to check it in due to lack of space like I had to do on all the other AA flights."
Cons: "We were given last minute notice our flight was going to be delayed and our gate changed 3 times. There was never a definite time frame for anything and very vague information was given. Our flight ended up being delayed almost 2 hours. It was my most frustrating experience with any airline. Definitely would not choose to fly with them again"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Cons: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."
Pros: "Size of the plane and smooth ride"
Cons: "Enormous delay"
Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"
Pros: "never made the flight. AA staff on ground would not let us on to the later flight to JFK because we were five minutes past the one hour in advance cut off - despite the fact that the airport was in chaos"
Cons: "AA staff rigid and unyielding despite an airport in chaos."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Cons: "No online updates or warning about flights for inexperienced flyers"
Pros: "Lo mejor para volar a Miami desde Caracas"
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Pros: "Good food, kind staff, free booze"
Pros: "Another typical domestic flight. Nothing special. Pretzels were the only snack."
Cons: "No entertainment and nowhere to charge electronics."
Pros: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Pros: "That the armrest came up."
Cons: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."
Pros: "You at least have the one main screen to watch that everyone watches."
Cons: "Unlike most of to other flights, there is virtually no selection to choose from. It is extremely surprising that for a 7 hour trip there is no airborne gogoinflight option to at least watch videos on your own device."
Pros: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Cons: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Pros: "The crew was great and getting 2 meals was very nice."
Cons: "My headphone jack kept malfunctioning (loud popping noises in my earbuds) while watching the movie and all the reading lights came on and stayed on the majority of the flight so sleeping was difficult."
Pros: "The staff was nice. The food was good."
Cons: "One hour and 30 minutes delay. I got my luggage the next day after landed."
Pros: "Staff was wonderful."
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Cons: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Pros: "Fast boarding"
Cons: "Paying for WiFi"
Pros: "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."
Pros: "Flight was on time and the ride was perfect."
Cons: "Everything was good on this flight."
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Pros: "Smooth flight"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "Nowaday, United airline is nothing good but transportation."
Cons: "Flight attendants are old and seem like they don't happy with their job."
Pros: "Flight was smooth and had great entertainment."
Cons: "Food was plane food however it was adequate."
Pros: "short flight, dont think it has to do with the airline"
Cons: "as metioned before bording agent was innesasarely rude"
Pros: "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
Cons: "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
Pros: "Just feels like seats get smaller & smaller"
Cons: "United wouldn’toffer hotel assistance or anything and left a Us stranded at sfo when they would not hold last flight of night for us."
Pros: "Food drinks and movies"
Cons: "The seats were comfortable and the plane clean. Take off and landing smooth ."
Pros: "Well, I got there."
Cons: "Purchased economy plus bundle. United employee closed gate in my face at ORD. United Club toilets were filthy and the worst of my problems was the ridiculous selection of teas. (Toilets outside of United Club much cleaner.) I had an economy plus seat, but this did not allow me to board early. So I boarded late and there was no seat in front of me. So I could not put my carry on in front of me. I asked if I could put my bag in top, but attendant told me that I had to ask the first class person in front of me for a favor and thank them for the favor. I did. But this was one of the more disgusting experiences that I have had on an airplane and I paid an extra 100 USD for the privilege of it."
Cons: "Delay caused missed flight. Staff did not accomidate efficiently. Ended up on a much later flight and was treated unfairly."
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Cons: "Very uncomfortable seats"
Cons: "It was a mess. 5 hour delay. No re-booking. A complete sh*t show. No way to change this thing, as you guys are peddling overpriced consolidator tickets. A mess. Will probably NEVER book via KaiYak again. Horrible."
Pros: "On time. No damage done."
Cons: "Not allow carry-ons. Big stewardess constantly bumped me on every pass up and down the aisle. Hassle recieving carry-on from gate. Extra small plane equated bumpy ride and poor cabin pressure."
Cons: "Flights were cancelled we missed our earlier flight due to united computer problems. No solution offeeed end up flying to New Orleans had to call a relative 2 hours to come pick us up. Customer service waits were over an hour with 10 computer terminals there and only 2 people working. Trip from hell."
Pros: "The crew was nice and understaffed...but they gave us a heads up, which is always a plus, and I think they tried to make up for it. I definitely saw a lot of people raising their hands...but the crew was there to help out. Kudos to them! And I was in Economy, which definitely doesn't offer much room for a man who's 6'1". However, overall, I was comfortable and not disappointed in my purchase at all--especially for a 10+hr flight."
Cons: "I think the flight was fine. I just wished that for a flight that's 10+hrs, that there would be screens in the back of each head rest, like there is in the domestic flight. I think that makes more sense. I would also be more inclined to make movie/tv purchases, in order to keep myself occupied."
Pros: "Great experience they make you feel at home"
Cons: "Ride was. Little bumpy due to weather but not your fault."
Pros: "Need say thank you to Nathan Robinson at Palm Beach Airport for his kindness and compassion towards me.Exceptional service rendered.Thanks to him I will definitely refer all my friends and colleagues to fly with United Airlines.Pilot and all crew were super.we even arrived earlier.Thanks United Airline Staff."
Pros: "Flight not full so had 3 seats to myself. Very cold in plane and again, no music or tv."
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Pros: "It was running on time."
Cons: "The seats were super tiny and cramped! I paid for wifi and had to keep refreshing the whole time and it never really worked at all. I was sort of banking on using that flight to work and now I am late on some deadlines."
Pros: "Staff was good and friendly, flight itself was good even the landing was smooth"
Cons: "Sharing my economy plus seat with the guy next to me. Need wall dividers between the seats. Hate being squashed"
Pros: "Nothing to like because the flight was canceled and flights the next day only had standby"
Cons: "Everything! We will try our best to never fly United again. They offered no compensation for our canceled flight and we incurred $400 in additional charges trying to get home a day late!"
Cons: "All of the above, 2 people to rebook 60 plus passengers. Sucks even as I am writing this."
Pros: "Crew was pleasant"
Cons: "Leg room seemed to be worse than any other airline. I was in row 36."
Pros: "Our connection to Chicago was overbooked so United booked us on a direct flight to Aruba instead! What a great treat complete with $40 in good vouchers at EWR"
Pros: "Very attentive, great food selection, very clean toilets for the entire flight. I will happily upgrade to Business class for my next overseas flight."
Cons: "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
Cons: "Old plane, bad tvs"
Pros: "Arrived on time. Plane was clean."
Cons: "Passengers for numerous regional flights had to wait in a crowded area before going to our gates in the basement. There was no attendant that I could see to tell us what was going on until 30 minutes or less before departure. I had never seen this arrangement before and was not pleased with it. On board, there was no snack, only a beverage, which I did not want."
Cons: "I booked united because I have status with them and like their planes and personnel. My first leg was delayed causing me to miss my connection. Despite having several options of other ways home, they put me on a different airline which I don't care for. It was an older cramped plane and I wasn't able to utilize my status for more comfortable seats. It was very frustrating"
Cons: "air travel is basically like driving your own car cross country now except you cant stop and get great food.. tou have to bring your own comfort for economy travelers and to qualify dor upgrade you have to fly more than 4 times a yr its sad"
Cons: "My flight from Seoul to Portland, OR was cancelled. They made us wait on the plane for 5 hours trying to reboot the plane and could not let us off during it due to customs which is understandable. However the process of rebooking the flight was a nightmare. I waited in line to rebook for 4 hours. They flew me to Japan, then to Denver and then to Portland without any seat reservations. They didnt want to provide any customer service or upgrades. It took me 48 hours to get back home. The flight attendants were also rude on both legs home. All in all, I would never recommend United for international or domestic flights. They have poor customer service and their planes are always delayed."
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "Great, friendly crew. Handled switching plane situation quickly"
Pros: "Easy boarding with app and boarding pass on phone"
Cons: "Didn't earn United points on my husbands flight even though I booked mine & my husbands flights together"
Pros: "Nothing. This whole flight was absolutely terrible."
Cons: "There was no USB port to charge your phone. No personal screens on back of chairs. The flight attendants were the worst crew I've ever met... They didn't even speak the language when 95% of the passengers were Korean. Then they would get frustrated that they couldn't understand. I also hit my call button three times to ask for a pen to fill out customs sheet, but no one came after waiting 30 min. I assumed they were busy, so I got up and walked. But nope, they were all just hanging out in their area chatting and drinking. Ive never written a bad review, but in this case I almost even said something on my way out of the plane because it was just that bad!"
Cons: "Good -- but my flight from Pittsburgh to STL was not so good. My flight was delayed HOURS. I was supposed to get to my destination by 10pm. I did not get there until 1am. I was so so tired and cold sitting in the airport. I felt like we would never leave. That was definitely a disappointment."
Cons: "The delay and lack of communication to customers."
Pros: "Absolutely noting."
Cons: "I purchased a return ticket from Port of Spain, Trinidad to Newark, NJ with United. I also purchased the insurance on this flight because it's good sense to be prepared. Unfortunately, I couldn't make the flight because of medical reasons and had to cancel. When I called United to purchase a new ticket, they were charging me a $200 rebooking fee plus a $30 processing fee. That's almost the price of the ticket! This is an absolutely horrible policy and very unfair. I had to rebook a new ticket with JetBlue which is 100% better, reasonable and understanding than United. Not to mention I lost the credit with united because with the rebooking and processing fee, it's almost the same price as the ticket. Because of this atrocious experience, United will never get my business again."
Pros: "All was well"
Cons: "All was well"
Pros: "Quick, simple, easy to set up. Saved us from spending overnight in Atlanta waiting on Southwest."
Cons: "Twice on this trip, the plane was not at the gate, since it needed to be delivered.......In Houston, when it was delivered, the gate agent reported that the interior was too hot, they had to cool it down. Then, after we were all on, the crew arrived, saying they had just been assigned to our flight. Needless to say, the flight was over an hour late, many of us missed our connections and had to spend the night,"
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "Everything went smoothly"
Pros: "Friendly service, nice and comfortable."
Cons: "My flight got cancelled twice due to the blizzard in Denver which was understandable. I rebooked a flight for the next day. Flight was supposed to leave at 9:56am. Flight did not depart until 5:20pm. The worst part of the close to 7.5 hour delay was the fact that they would delay it every 30 minutes or less so you couldn't really go anywhere without potentially missing boarding. No one could provide updates as to why the flight was being delayed after 1pm."
Pros: "It was on time."
Cons: "I offered to check my roller board because the overhead storage appeared completely full, but the flight attendant just shoved things around and shoved my bag in. In the process it got damaged."
Pros: "nothing. I will never use kayak again"
Cons: "Kayak doesn't actually have anything to do with it my trip, it turns out. So when my flights got messed up, I couldn't call Kayak. And I couldn't call United or SAS because they said some third-rate travel agency actually bought me the ticket (after I "purchased" through Kayak. And so when I missed my SAS connection because of my delayed United connecting flight, nobody cared and nobody can assure me I'll ever get reimbursed. United said called SAS. SAS said call the travel agency... and on and on it went."
Airlines flying from Asia to Gulfport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Gulfport
Masks required on board, masks provided on flights from Asia to Gulfport
Social distancing seating
Middle seats unavailable to book on flights from Asia to Gulfport
Testing for antibodies, testing for symptoms for flights from Asia to Gulfport
Waiving of change fees. Search flexible flights from Asia to Gulfport