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"Great service"

"Going there and coming back, I had not preordered a meal. The first time it was because I had no idea that they would not have anything additional for people to purchase onboard. The second time, I was simply busy with my family and overlooked the food order. As a diabetic, I hope this practice of “preorder only” changes."

Pros: "The comfort of the plane was great! Lots of room and very comfortable seating."
Cons: "I found some members of staff to be a bit rude. When other passengers asked questions or did something wrong (that was a minor issue), one of the staff members in particular talked down to them and treated them like they were stupid."

Pros: "On time flight, friendly crew"
Cons: "Spacing, with covid one empty seat for every 3 row seat would be better"

Pros: "Seating was nice."
Cons: "Built in Screens on the seats are nice. They offer tablets but the info provided on the screens like time to destination and current location as well as access to purchasing food and beverages, is always welcome)."

Cons: "Back of seat televisions."

Pros: "The gate and crew teams were great!"

Pros: "Smooth flight"
Cons: "Again, luggage was lost"

Cons: "Inflight entertainment didn't work"

Pros: "Great staff friendly and accommodating"

Pros: "The crew was amazing"

Pros: "Everything was smooth"

Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"

Pros: "Thank you so much for getting my confused and forgetful mother in law onto the right plane and back and forth from the gates."
Cons: "Don’t know"

Cons: "4 hours late"

Pros: "There was a good selection for the on-flight entertainment"
Cons: "It was a long time to travel with only drinks and a snack."

Pros: "Accommodation and sevice was good."

Pros: "Good crew"
Cons: "Delays, boarding slow"

Cons: "We had 30 minutes of delay and For the distance I think the company could offer better meals. Otherwise was everything great! Congratulations for the crew! Very patient and gentle!"

Pros: "I missed my flight."
Cons: "Help me get my money back for a miss understanding"

Pros: "Crew was amazing."
Cons: "Better informed check-in process."

Pros: "The crews are always great, and as far as economy fares go, it's pretty standard comfort."
Cons: "The seats are far too narrow, and this thing where every airline overbooks, forcing people to check carry-ons, etc. is really getting old. Maybe go back to rolling luggage fees into the price so not so many people try to game the carry-on policy? Seems to be a complete failure in practice."

Pros: "Boarding. Crew. Entertainment. Smooth ride"
Cons: "Not to pay for food and should have given us 2 meals in a 6 and a half hr flight"

Pros: "Crew was friendly and helpful"

Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"

Cons: "Mobile boarding pass workflow is terrible. I got stuck in a loop where I had to sign back in but was told it’s too late to check in (which I had already done day before) so had to get a paper ticket from gate agent."

Pros: "The flight was fine and comfortable"
Cons: "I just did not like that we were on flight for 6 hours and no food was given complimentary plus there was no vegetarian food at all to eat as we don’t eat meat at all"

Pros: "Seats are comfortable, crews are all approachable and helpful."

Cons: "You need to do a better job at facilitating/improving your bag tagging process. Also please prioritize accordingly so that passengers with short connection times are served first."

Pros: "Bigger, roomy seats, courteous service, clean plane"
Cons: "No complaints at all"

Pros: "Smooth flight"
Cons: "That middle seat.. 6 hour flight pretty uncomfortable."

Cons: "The whole experience."

Cons: "My flight from nyc to Seattle was delayed nearly 2hrs resulting in me missing my connection to wenatchee on the last flight of the night. I was rebooked for a flight the next morning without being asked what time was best for me. I wasn’t offered any concessions for my 10hrs over night at the airport"

Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Cons: "Nothing."

Pros: "Thistle plane was spacious and had a lot of legroom in economy cabin."
Cons: "thereay behave been ipads to watch movies on but not sure if you had to pay. No screens on seat backs, but I actually find that pleasant."

Pros: "Everything!!!! Especially The Flight Attendant Staff. And For The Price, From Departing From JFK-NYC To LAX-Los Angeles Is Fantastic!!!! I Would Definitely Recommend This Airline To Anyone Who Wants "Great Service" At A "Great Price";-D!!!!"

Pros: "I liked the movie selection and the ride was smooth"
Cons: "I didn’t like that there wasn’t any food for a fiver hr flight !!"

Pros: "amazingly helpful and friendly crew. honestly I don't usually find this to be the case on Alaska but my JFK-Seattle crew was very accommodating and extremely nice."
Cons: "older plane, in flight entertainment is on your phone or their little players so small screens. no free food but the food is good."

Pros: "The crew was great, and the free movie selection was outstanding. Because the flight was full, they let me check my carry-on bag for free."
Cons: "They ran out of the meal I would have ordered."

Pros: "They were very hospitable and humorous"
Cons: "Nothing"

Pros: "They made good time getting us home to Seattle before the estimated landing time."
Cons: "The plane didn’t have device charging ports like some do."

Pros: "Updated customer technology, few interruptions, great staff"
Cons: "1-2h delay that wasn’t told until everyone was already boarded. Sitting on the plane for any extra time for a 6h flight isn’t ideal!"

Cons: "They gave away my seat so I had trouble getting on the flight"

Cons: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."

Pros: "Although the departure was delayed because of regulations for the flight crew, they made up the time and got us to Lortland only 15 minutes later than originally planned! Flight crew was friendly and fabulous!"

Pros: "The food order concept"
Cons: "No food, not even snacks, despite the long fligjt"

Pros: "My chair was broken the entire plane and there was no where to move me to. I was uncomfortable the entire flight"
Cons: "Update your planes"

Cons: "I spent more than $30 on food and drink, but got my 9rders as part of the normal service, as opposed to faster than those who didn't spend any money. It was painfully slow. the angle of the seat cushion is a bit high."

Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."
Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."

"There were some delays due to weather but Delta was able to get me home within an hour of my original itinerary."

Pros: "Crew were great. Cookie was good. Seat was comfy to sit in upright."
Cons: "Leg room was poor, flight was overcrowded, seatback wouldn't recline, there simply isn't enough width to the seats in the middle of each row. This should be a perk to balance the perk of a window on one side and extra leg room in the aisle on the other."

Pros: "Delta has the best flight crew! Couldn’t ask for a better airline!"
Cons: "Provide blanket and pillow in first"

Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"

Cons: "The exit row door in 12B kept making a high pitch squealing noise...very unnerving"

Pros: "Flight experience was good"
Cons: "Delayed bording 1.5 hours due to staffing issues"

Pros: "Great crew"
Cons: "Nothing"

Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."

Cons: "It was at a good pace"

Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"

Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"

Cons: "The website could work for starters"

Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."

Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"

Cons: "Being on time."

Cons: "Crew unfriendly."

Pros: "Crew was great. Planes with built in TV was even better."
Cons: "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."

Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"

Cons: "The WiFi"

Pros: "Everything is perfect"

Pros: "new airbus plane. great luggage bins"
Cons: "nothing"

Pros: "The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!"
Cons: "My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing."

Pros: "Fine, courteous"

Cons: "The crew was terrible & rude."

Pros: "Nothing."
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."

Pros: "fast flight"
Cons: "Wi-fi sucks"

Pros: "Movies"
Cons: "Everything else"

Pros: "Nice ride, entertainment available and arriving a little early was a plus."

Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."

Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."

Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"

Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."

Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."

Pros: "Great trips notifications"

Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."

Pros: "Newer plane with entertainment"
Cons: "was a great flight"

Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"

Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."

Pros: "Not crowded. Short flight."

Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"

Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"

Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."

Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"

Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"

Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."

Pros: "Friendly crew, navigation around storm, comfortable flight"

Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."

Pros: "Everyone was very polite"
Cons: "Too many seats hadn't been aside. It was an unnecessary wait in line for about 20 people to get their seat assignments."

Cons: "No entertainment for the whole 5 hr flight. Very bad"

"American airlines has always been great. Will definitely be using them in the future!"

"Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again."

"Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight."

"Little space between seating"

"Late coming, late going, no explanation. Very typical of the poor service I've come to expect of American Airlines and sadly, they do not care. Back to Southwest!"

"Nice environment but not deaf friendly .."

"Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours."

Pros: "Very friendly staff"
Cons: "Half hour delay for maintenance"

Pros: "The incoming flight was late, but we still made it to Durango on time."

Pros: "."
Cons: "Plane was too hot!! Ac nor working !"

Cons: "It was a very good flight"

Pros: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Cons: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."

Cons: "Very friendly and safe staff"

Pros: "Yes"
Cons: "Yes"

Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"

Pros: "Crew was great."
Cons: "turbulence"

Pros: "Amazing crew"
Cons: "Perfect"

Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."

Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."

Cons: "That flight for 2.5 hrs is way to tight. An hour, hour and a half... OK. But 2.5 hrs on a packed flight was uncomfortable"

Pros: "Crew was amazing."
Cons: "I had some issues with the Onboard entertainment in terms of connecting with the site. I typically do not have this problem with my airline of choice but choose you because of the proximity of my hotel to my desired departure airport as well as price."

Pros: "The crew was nice"
Cons: "Cooler air! Hot as heck"

Pros: "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
Cons: "Nothing"

Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."

Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"

Pros: "The crew &entertainment"

Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"

Pros: "The crew was rude"
Cons: "Everything"

Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."

Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."

Pros: "Nothing"
Cons: "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"

Pros: "?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"

Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"

Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."

Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."

Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."

Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."

Cons: "No online updates or warning about flights for inexperienced flyers"

Pros: "Nothing"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"

Pros: "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
Cons: "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."

Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."

Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."

Pros: "Nothing"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"

Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."

Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."

Pros: "I was in a seat in coach that was appalling. (28C?), one row behind the exit row seating. I am only 5' 8" but could not cross my legs. The guy to my left was KNITTING, so was constantly jogging my arm which I carefully had kept inside the armrest on my side. I will avoid flying in a BA 747 in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest! It's time to update the 747's or retire them."
Cons: "The pathetic little 4.5" times 3.5" screen in the seatback was a joke in today's environment."

Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"

Pros: "N/A"
Cons: "It took so long for me to leave this airport. I got there around 11:30pm and my flight wasn't till around 9:45am the next day and so when it came to that time they had cancelled my flight so I got another ticked for around 2pm and they didn't board that flight till around 4:30. My experience there was to much to handle. I was supposed to get to Colorado Friday night but didn't even get here time Saturday afternoon. Really upsetted me because I leave wednsday so I don't have enough time to be with my boyfriend. I honestly don't think I'll be flying American Airlines again"

Cons: "It was quite hot on the plane."

Pros: "Amazing crew, from the flight attendants right up to the Pilot (one of the classiest people I ever encountered during my travels)."
Cons: "Hopefully the mask mandate will go away soon. I know it's the Feds not the airline, but........."

Pros: "The crew was very nice and professional. The flight arrived early and that was great."
Cons: "It was a bit overcrowded and the internet was a bit spotty"

Pros: "Great value"
Cons: "The seats weren't very comfortable, but I could make due."

Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."

Cons: "While waiting for seat assignment the plane began boarding after being told by the clerk at the counter my name would be called I had to see the clerk for my seat after the plane was boarded not very professional no food options given on plane just handed cookies and attendant walked away"

Cons: "Flight was delayed 45 min"

Pros: "Crew was very good. Seats were uncomfortable. Too close together and hard."

Pros: "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
Cons: "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"

Pros: "Crew was friendly and the seats were roomier than I expected."

Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."

Cons: "I know that flying isn’t what it once was when it comes to comfort and amenities, but good, polite, service seems to be vanishing as well."

Cons: "Attendant had a chip on his shoulder"

Cons: "4 hour delay"

Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."

Pros: "Seats comfortable. Easy boarding."
Cons: "United couldn’t seem to get gas in the airplane and we had delayed departure from DFW. Upon arrival to Chicago we taxied for 22 minutes to the gate causing rushed connection to Munich. Baggage did not arrive at Munich so now we have no luggage."

Pros: "Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient"
Cons: "As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle."

Pros: "Even though we had a few delays and got stuck in Milwaukee for a couple hours the crew was cheerful and helpful and made everything much less stressful, by far one of the best flights I've been on"
Cons: "Was a not a fan of the weather delays, but that can't really be helped."

Pros: "Semi professional. Placed in a small space for over four hours and staff at counter did not seems to know the flight status most of the time."
Cons: "Pilots being on strike in Olso, did not know if we were Flying Into olso that day or not. Luckily we were only delayed four additional hours ."

Pros: "The flight was very affordable and turned out to be great. I love the new United Basic Economy seats."
Cons: "I hate that we can't bring two carry-on bags, but we were able to get everything into one. Our trip was short so we did not need much."

Pros: "N/A"
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"

Cons: "Flights were cancelled we missed our earlier flight due to united computer problems. No solution offeeed end up flying to New Orleans had to call a relative 2 hours to come pick us up. Customer service waits were over an hour with 10 computer terminals there and only 2 people working. Trip from hell."

Pros: "Free movies"
Cons: "Sat on plane for two hours after we boarded waiting to take off"

Cons: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"

Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"

Cons: "I haven't actually been able to arrive to Tegucigalpa since we were stuck in the plane for a long time, lost our next flight connection and worst of all, the airline left us hanging at the airport in Houston without our luggage, didn't take any responsibility at all so we had no other choice other than to look and pay for a hotel ourselves until tomorrow hoping this nightmare ends soon."

Pros: "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
Cons: "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."

Pros: "Nothing"
Cons: "The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators."

Pros: "The service from the staff to fix the issue created by bad information and they were super nice about the situation. My flight out to visit my son and his family was great ."
Cons: "In united club I was told to report to flight gate at 1715. I missed my flight because of bad information. This issue was corrected by some super nice employees st the gate counter. I've always gone to the club when have longer layover times I pay the day fee but this caused my time back home to be closer to midnight not the before 2200. To then top off the night I get home and my luggage was damaged. Just a really long and troubling trip back home."

Pros: "No issues"
Cons: "N/a"

Pros: "Very clean and pleasant flight personal great."
Cons: "I know many people don't care to eat but the airlines could provide a better selection of food to serve or snacks."

Cons: "I was between two heavy set people and could barely move."

Pros: "I liked that my flights were on time! We even arrived earlier."
Cons: "The woman when boarding the plane in Chicago was very rude. Crew is not friendly! We received one glass of soda, they do not give you the whole can and one small snack. In Delta they give you the whole can and they give you 3 snacks. If I have a choice I will not fly United again."

Pros: "Nice comfortable seating."
Cons: "Liked everything"

Pros: "I arrived safely at my destination."
Cons: "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."

Pros: "Everything"
Cons: "Chicago"

Pros: "Arrived on time. Plane was clean."
Cons: "Passengers for numerous regional flights had to wait in a crowded area before going to our gates in the basement. There was no attendant that I could see to tell us what was going on until 30 minutes or less before departure. I had never seen this arrangement before and was not pleased with it. On board, there was no snack, only a beverage, which I did not want."

Pros: "I like the fact that the pilot was being safe because of weather!"
Cons: "Waiting and figuring out what are plans with United to get us to Dulles Airport!"

Pros: "Flight was great after sitting on tarmac In dallas for an hour.?missed my connection by seconds... I would have thought they could have held the plane for 5 min"

Pros: "Efficient boarding, clean aircraft"
Cons: "Only offered water in-flight. No snack, no beverage service, only water. Flight IAH to DFW on 10/28 had full beverage service so what's the difference?"

Pros: "Nothing"
Cons: "It was oversold so they booked another flight on American that still hasn't even left Dallas! Should have arrived by now."

Pros: "The snacks"
Cons: "It was a really noisy flight because a little boy was crying in the back"

Pros: "The power outlets were a perfect way to be ready to arrive home. Great option of personal mobile device entertainment."
Cons: "No television on that flight."

Pros: "Plane was clean overall."
Cons: "Flight was delayed over 5 hours. They saw it coming as delayed all day with equipment problems that morning and then Houston weather. Why didn't they substitute the aircraft? When we finally got to Chicago at midnight another group was still waiting to board. It's just amazing the crew didn't hour out."

Cons: "The flight was delayed numerous times. I lost my connection twice. At the end, they transferred me to American Airlines. I spent 10 hours in the airport and they didn't even give me a voucher to eat. It was a terrible and stressful day for me."

Pros: "Flight was on time."
Cons: "Coach seats only recline an inch at best Knees were up against the seat in front, no room to move. Seats were as hard as rocks Boarding group 5 has no luggage space $25 for checked bags seems a bit much for the first bag. Requires app to see anything."

Cons: "The layover was quite short and I had to get from one terminal to another. Luckily, the directions I received were spot on and I arrived to my terminal just in time."

Pros: "No complaints about flight or plane crew. Woman on phone got us a new early flight. She worked hard to do it. After our flight was cancelled."
Cons: "Few people in baggage department were lazy and rude. Found service with AA and Delta much more supportive when assisting with lost baggage. Only a few bad apples though. Two baggage crew members were awesome."

Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."

Pros: "did not occur"
Cons: "flight did not occur."

Pros: "Nothing"
Cons: "Everything"

Cons: "I had an issue with their policy on face masks. I came wearing one, but was told that my mask was not allowed because it had some sort of filter/valve on it. Now I do understand the theory behind not allowing masks with valves, because they are supposed to let moisture out. But there are two layers of material that stood between my face and the filter/valve of my mask. Besides for an N95, I have not seen a mask where there was no material blocking the inner side of the filter/valve. I could have simply ripped the filter/valve off the mask and there wouldn't have been an issue, because my mask would still have no holes, and would be a complete face covering. The implication I got from this experience was that material itself does nothing to keep particulates from passing through, which means that we are all wearing masks as a placebo to keep people from panicking."

Pros: "The Flight was amazing."
Cons: "Nothing. everything was perfect, thank you for taking me safe home!"

Cons: "Already said in previous ."

Pros: "Very orderly and on time. Flight crew was great."

Pros: "It was on time and clean"
Cons: "Food n drinks are overpriced. No wifi"

Pros: "heap price"
Cons: "lack of leg room 40 dollars for a checked in bag"

Pros: "trip was bad"
Cons: "Turbulence was bad and no complimentary water"

Pros: "Paying for luggage 42.5 lbs and 45 lb bags 30.00 each Extra for bag 1 2.bs for bag 2 5 lb 60$ plus what we already payed To check the bag is Ridiculous!!!"
Cons: "Price Gauging of luggage prices !!!"

Pros: "Normal flight, no problems"

Pros: "Boarding began promptly on time, maybe even a little early. And our flight arrived at our destination almost 45 minutes early!"
Cons: "I don’t expect a comfortable seat on an airplane, but this seemed even less comfortable than usual. Also, they nickel and dime you for everything, the flights appear cheap in searches, but then you have to pay to carry on a bag, you have to pay for your individual seat, if you want any snacks or water on the plane you have to pay for that."

Cons: "Plane was delayed so I didn't actually make my connecting so they had to rebook me."

Pros: "The pilot was very informative and very clear about everything. He was very knowledgeable about the plane and cities."
Cons: "The non reclining seats in every row. Small seat pockets."

Pros: "The flight was good"
Cons: "The very long delay."

Cons: "The front cabin crew, (one male. one female) were much more interested in themselves than the passengers. They spent virtually all of the ~4.5 hour flight talking to each other and ignoring the passengers. Their talking to each other was loud enough to be heard three rows into the passenger seating even though they were at the galley or flight attendants seating. They also, especially the woman, enjoyed several coffees or tea while asking the passengers if they wished to purchase anything only once almost immediately after the aircraft reached cruising altitude. One quick "trash trip" down the aisle and back to their conversation with each other."

Pros: "It was a very good flight to Orlando. No mishaps or anything. Everything went well and smoothly."

Pros: "On time/early departure."
Cons: "Since the seats are basic- it's hard to sleep. Definitely recommend a neck pillow."

Pros: "Nothing"
Cons: "I paid nearly as much just to get my bags on the plane than I did to buy my flight ticket. I will NEVER fly Spirit again."

Cons: "Flight delayed...no compensation but it was cheap so.."

Pros: "Nothing"
Cons: "Small tray tables, cheap thin seats that do not recline, no seat pocket, the arm rests do not completely fold up into the chair and just get in the way. Would never fly spirit for more than a two hour flight. Cramped tight quarters and high unfair prices for baggage"

Pros: "I'll give them that they are consistent, consistently the worst airline available."
Cons: "Nothing to suggest, it's cheap because it's the worst. Pointing out anything that would improve this airline is pointless, they would just charge you for it."

Cons: "Flight was delayed!!! Attendants very nonchalant!!"

Cons: "I didn't like the fact that I had to drive my family from Atlanta to Boston because spirit aka valuejet overbooked a flight and had no other means to get my family back home. This was suppossed to be a relaxing trip instead it turned into work as a stressed driving on the interstate overnight. Never ever ever will I travel with them and i will share this experience with anyone who will listen. Do yourself a favor ANY other airline will do."

Pros: "Had traffic and was late getting to the airport. Check in let me skip line and take my bag straight to the gate. Airport personnel got me through pre check quickly and crew at the gate took my checked bag. Made the flight by 2 minutes - in Atlanta!!!"

Cons: "got delayed on the runway an extra hour because of rerouting planes. The flight attendant had a tough time with her announcements-poor enunciation, didn't sound like she remembered her lines all that well. Seats aren't the most comfortable."

Pros: "Smooth without delays"

Pros: "Crew was nice"
Cons: "Tiny tiny seats. Flight delayed."

Pros: "Absolutely nothing"

Pros: "Nothing"
Cons: "Everything"

Pros: "clean good service"
Cons: "baggage confusing"

Pros: "Left on time, arrived a little early. More padded seats than other spirit planes. Quick boarding and de planing"
Cons: "Normal problems with spirit: uncomfortable, narrow seats. No reclining seats, no leg room. You get what you pay for."

Pros: "Nothing"
Cons: "Seats are basically plastic lawn chairs. By the time you pay $40 for your luggage there was no cost savings."

Pros: "Crew on the filifgt"
Cons: "One hour delayed flight Waiting for Luggage for 1 hour upon arrival at 2 AM Very uncomfortable and very small seats"

Cons: "Paying for carry-on luggage is totally asinine."

Pros: "Refund"
Cons: "Refund"

Pros: "The plane was relatively new and clean."
Cons: "Baggage retrieval takes 4x longer than any other airline despite Spirit's inflated rates. The lack of reclining seats in all areas of the plane is ridiculous and makes the flights unbearable. Lesson learned. I'll pay the extra $25 for JetBlue or Southwest. Never again!"

Pros: "Nothing but price"
Cons: "Pilot was late to flight, seats are awful"

Pros: "It is okay to travel short distance like two hours flight."
Cons: "Check-in bag is as costly as a seat. Two way check-in bag would cost $110 while flying is $147. Do you really think that cost of flying bag,cargo is that high?"

Pros: "Was a nice flight"
Cons: "I was in my seat 5f suddenly the stewardess, change my seat Not once, twice, why? Is that LEGAL?"

Pros: "Short and on time"

Cons: "Wait too long"

Pros: "Need more than 40 ils luggage limit on suitcase. Need to be able to take a carry on AND a pocketbook onto plane."

Cons: "All the ads ons, bags are way too expensive, there was not any water on the departure flight from Oakland. Website is horrible. You charge to print tickets that is insane. You should have mobile boarding pass available,"

Pros: "the crew on the plane were pleasant"
Cons: "Let's just begin with a $45 charge to bring a carryon bag aboard. But that was the least of my problems. I was scheduled to fly out at 5:50 pm we did not leave until 1 am. The seats did not recline and all Spirit offered us was a uninspired apology for the "inconvenience" and thank you for our "patience". Never flying Spirit again."

Cons: "When I reserved I bought 'insurance' to be able to cancel my flight. This was a ruse and I got screwed with a flight I couldn't use and 'flight insurance' I didn't need not so cheep option afterall"

Cons: "They had to make an emergency landing on a direct flight and only offered a 15$ voucher Bags were 55 dollars to check and 50$ to carry on"

Cons: "If you just want to fly and not bring a carry on or care where tou sit then it can be worth it. But paying for baggage is a little too much considering it almost always costs more than the flight itself. I would rather pay more for another airline off the bat then get stuck paying surprise fees later"

Pros: "Good flight, saw a lightning storm and it was amazing,, people on the plane were quiet"
Cons: "Didn't bother to buy anything because everything was expensive, tickets were cheap but so many other fees that I paid double the price of my ticket. Thanks for the ride spirit but this was my final one"

Cons: "First time to take Spirit. Wasn't aware of bag policy and would not have flown this flight if I had known."

Pros: "Nothing"
Cons: "Everything"