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Airports
Origin
Beijing
$632
only
$632
Bangkok
$838
only
$838
New Delhi
$960
only
$960
Shanghai
$642
only
$642
$642
only
$642
Manila
$897
only
$897
Destination
Pittsburgh
$632
only
$632
Tue, Jan 23
PEK
PIT
28h 07m
Mon, Jan 29
PIT
PEK
30h 21m
Trip: 7 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
ZAG
CDG
Good 6.0

Old plane, bad food & old crew

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

BWI
JFK
Mediocre 3.6

There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked.

YYZ
ATL
Excellent 8.0

The boarding was very organised and the crew very friendly. The snacks that they offer is great too

JFK
PHX
Good 6.6

The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.

Wed, Dec 27
PEK
PIT
29h 05m
Fri, Jan 5
PIT
PEK
20h 15m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
ABE
ORD
Mediocre 2.0

Nothing. Terrible service

The toilet over flowing and delaying my flight to the point of missing my connection.

EWR
BTV
Excellent 10.0

All the effort to make my need for wheelchair problem free

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

Tue, Jan 16
PEK
PIT
29h 55m
Wed, Jan 24
PIT
PEK
31h 00m
Trip: 9 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20263 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
MCO
Excellent 10.0

The exact timing going and coming

After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage

YVR
LAX
Excellent 8.0

I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much.

YYC
YYZ
Excellent 10.0

Flight cancelled due to weather, the workers made it seamless.

Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level.

YYZ
DUB
Good 7.3

The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.

YYZ
YEG
Excellent 10.0

Food was great

Nothing

Fri, Jan 26
PVG
PIT
29h 45m
Sat, Feb 24
PIT
PVG
39h 50m
Trip: 30 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

SJU
PHL
Good 6.3

My screen was not responsive most of the time

Mon, Apr 2
BKK
PIT
41h 51m
Tue, Apr 17
PIT
BKK
42h 30m
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jun 4
MNL
PIT
28h 08m
Mon, Jun 11
PIT
MNL
29h 15m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3790 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
LAX
CAN
Okay 4.0

Cheap and service was okay

Seats are uncomfortable They lost my luggage.

CAN
TPE
Excellent 10.0

Great service.

Need “brown” paper towels for the bathrooms, not just facial tissues.

CAN
JFK
Excellent 8.0

Very attentive and pleasant stewards in business class. Boardjbgblrocedures good.

We had to climb up stairs to get on the plane. There were elderly travelers who struggled to carry their hand luggage. No help was offered This needs to be remedied. Food also was not too palatable. Could be better Difficult to understand English of the announcements. Also when delayed in landing no announcements made br the captain though we were hovering in the air for 45 mins.

CAN
JFK
Mediocre 3.6

They only delay 30 minutes instead of leaving longer

All the international flights departing and arriving in Guangzhou were ferried by bu. It's very inconsiderate for customer with luggages. Customer service representative was unhelpful at lost and found and at the airport terminal. It's always another department's problem.

MNL
CAN
Mediocre 3.3

Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on

Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website

Wed, Jan 24
DEL
PIT
25h 10m
Mon, Mar 12
PIT
DEL
24h 33m
Trip: 47 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
BUD
LHR
Excellent 8.0

Behavior of board personnel

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LGW
ALC
Okay 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

LAX
LHR
Mediocre 2.0

The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night.

Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways.

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

Fri, Dec 22
PVG
PIT
33h 18m
Sun, Jan 7
PIT
PVG
20h 19m
Trip: 17 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
DEN
ATL
Excellent 8.6

On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you.

On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra.

ZAG
CDG
Good 6.0

Old plane, bad food & old crew

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

AMS
DTW
Mediocre 2.0

The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.

Mon, Dec 25
PVG
PIT
18h 13m
Mon, Jan 8
PIT
PVG
19h 45m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
LAS
EWR
Excellent 8.0

Although the flight was delayed, we got into an earlier flight which was great

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

EWR
CLT
Excellent 8.0

2 sear rows so no middle seat

Late departure

Fri, Dec 22
SHA
PIT
33h 18m
Sun, Jan 7
PIT
SHA
20h 19m
Trip: 17 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
JFK
PHX
Good 6.6

The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.

ATL
DFW
Excellent 10.0

My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

DTW
BNA
Mediocre 2.0

Sat on the plane on the tarmac for over an hour in the cold...

Wed, Jan 24
PEK
PIT
29h 55m
Wed, Jan 31
PIT
PEK
31h 00m
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20263 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
MIA
YYZ
Good 6.6

Nice, friendly crew

Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup

YYZ
ORD
Excellent 8.0

Meh

Meh

YYC
YYZ
Excellent 10.0

Flight cancelled due to weather, the workers made it seamless.

Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level.

LAS
YVR
Excellent 10.0

The flight attendants were helpful, kind, and friendly.

N/A

MSP
YYZ
Excellent 8.6

Crew and flight were great

Not great food, but that's ok.

Mon, Dec 25
SHA
PIT
18h 13m
Mon, Jan 8
PIT
SHA
19h 45m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

ORD
CDG
Okay 4.0

Very helpful accommodating wife with wheelchair. Thank you.

The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

LAS
EWR
Excellent 8.0

Although the flight was delayed, we got into an earlier flight which was great

Fri, Jan 26
SHA
PIT
29h 45m
Sat, Feb 24
PIT
SHA
39h 50m
Trip: 30 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
PHL
ATL
Okay 5.3

On time

Rude flight attendant

YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

SJU
PHL
Good 6.3

My screen was not responsive most of the time

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

Tue, Dec 26
PEK
PIT
29h 05m
Wed, Jan 3
PIT
PEK
31h 00m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
CLT
Excellent 8.0

2 sear rows so no middle seat

Late departure

ABE
ORD
Mediocre 2.0

Nothing. Terrible service

The toilet over flowing and delaying my flight to the point of missing my connection.

EWR
BTV
Excellent 10.0

All the effort to make my need for wheelchair problem free

MCO
EWR
Excellent 10.0

Excellent support from everyone as all were very helpful with assisting my need for wheel chair.

PVD
EWR
Mediocre 2.0

Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.

Wed, Jan 24
PEK
PIT
18h 48m
Tue, Jan 30
PIT
PEK
31h 00m
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20263 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYC
YYZ
Excellent 10.0

Flight cancelled due to weather, the workers made it seamless.

Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level.

YYZ
ORD
Excellent 8.0

Meh

Meh

YYZ
MCO
Excellent 10.0

The exact timing going and coming

After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage

YYZ
DUB
Good 7.3

The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.

LAS
YVR
Excellent 10.0

The flight attendants were helpful, kind, and friendly.

N/A

Wed, Dec 27
PEK
PIT
29h 05m
Wed, Jan 3
PIT
PEK
31h 00m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
PVD
EWR
Mediocre 2.0

Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.

ABE
ORD
Mediocre 2.0

Nothing. Terrible service

The toilet over flowing and delaying my flight to the point of missing my connection.

IAH
ATL
Good 7.6

The friendliness of the staff

Sitting on the plane due to a delay with the system

LAS
EWR
Excellent 8.0

Although the flight was delayed, we got into an earlier flight which was great

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

Mon, Jan 15
PEK
PIT
38h 50m
Wed, Jan 24
PIT
PEK
31h 00m
Trip: 10 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 20263 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
MIA
YYZ
Good 6.6

Nice, friendly crew

Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup

MCO
YYZ
Good 6.0

Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn

YYZ
ORD
Excellent 8.0

Meh

Meh

YYZ
DUB
Good 7.3

The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job.

FLL
YYZ
Good 6.6

left on time, arrived on time Good communicatiion from captain

Staff in economy not very friendly Very long wait for baggage

Mon, Jun 4
MNL
PIT
28h 08m
Mon, Jun 11
PIT
MNL
29h 15m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3790 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
JFK
Mediocre 3.6

They only delay 30 minutes instead of leaving longer

All the international flights departing and arriving in Guangzhou were ferried by bu. It's very inconsiderate for customer with luggages. Customer service representative was unhelpful at lost and found and at the airport terminal. It's always another department's problem.

CAN
YVR
Excellent 9.3

Cabin crew was wonderful and very attentive. Smooth flight with good food. 787 Dreamliner for a long haul 13 hour flight. First airline where I see the cabin crew clean the lavatories mid-flight! Overall a great experience.Would fly again.

CAN
TPE
Excellent 10.0

Great service.

Need “brown” paper towels for the bathrooms, not just facial tissues.

CNX
CAN
Good 6.0

Flight crew were friendly and helpful.

Seats are hard and uncomfortable.

LAX
CAN
Okay 4.0

Cheap and service was okay

Seats are uncomfortable They lost my luggage.

Sun, Dec 24
PVG
PIT
19h 38m
Sat, Jan 6
PIT
PVG
36h 00m
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
CLT
Excellent 8.0

2 sear rows so no middle seat

Late departure

ORD
CDG
Okay 4.0

Very helpful accommodating wife with wheelchair. Thank you.

The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

ABE
ORD
Mediocre 2.0

Nothing. Terrible service

The toilet over flowing and delaying my flight to the point of missing my connection.

Sun, Feb 11
DEL
PIT
27h 04m
Wed, Mar 7
PIT
DEL
23h 33m
Trip: 25 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
SFO
Okay 5.6

Very big delay!!!

PHL
LHR
Okay 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

OTP
LHR
Mediocre 3.6

No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

BKK
LHR
Good 7.3

Basically ontime although a bit delayed getting started. Crew was attentive . Food Ok. Seating could be a bit better.

Somewhat tight seating. More reclining of seat would help. The gate was the furthest away possible requiring a very long walk.

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