Daily cleaning, installation of cabin HEPA filters on flights from Asia to Rochester
|May||Best time to beat the crowds with an average 4% drop in price.|
|November||Most popular time to fly with an average 7% increase in price.|
Average price round-trip
|$1,298||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Asia to Rochester.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Rochester from Asia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Rochester with an airline and back to Asia with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Rochester from Asia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "add low carb meal option please!"
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."
Cons: "Seat cushion could have been softer"
Cons: "Movie catalog needs to be expanded"
Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Pros: "Clean and comfortable"
Cons: "Not enough space to put my luggages"
Cons: "I'm still stuck in LAX"
Pros: "The staff is very nice."
Cons: "The exonomy seats."
Pros: "Services and respectful"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."
Pros: "Enough room for relax, I love this one"
Pros: "Enough room for relax"
Pros: "Comfort... enough room for relax"
Cons: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Cons: "meal choices"
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "Polite attendants"
Cons: "small leg room......"
Pros: "Love the staff, helpful and polite!"
Cons: "No foot rest=back pain"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "As long as I didn't fly on united"
Pros: "Excellent in every way"
Pros: "Everyone is super nice."
Pros: "Almost everthiny good job keep it up, excellent !"
Cons: "It was very warm on the plane."
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."
Pros: "All good"
Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Pros: "Everyone was super polite"
Pros: "Everyone staff member was friendly and helpful. Dinner was great."
Cons: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Cons: "We were delayed, but I can't say it was the airline's fault."
Pros: "Staff polite ,speedy"
Cons: "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "Great assistance to elderly"
Cons: "Nothing in particular"
Pros: "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
Cons: "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
Cons: "Again, it was a rough landing."
Pros: "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
Pros: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Pros: "On-time, Service, flight & Behavior, conduct."
Cons: "Only one person in the three row and that was really great flight"
Pros: "Too narrow seats"
Cons: "The cabin crews were not supportive enough - delayed service and sometimes even denied service like drinks"
Cons: "I love Emirates"
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "The time of the plane itself was nice and the ride was quick"
Cons: "The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane"
Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Pros: "Crew was very friendly. Food was good. Seat wasn’t bad."
Cons: "Price should be a little less, comparable to that of Qatar Airways."
Cons: "Services of crew very poor specially onboard services in business class"
Pros: "Everything was excellent."
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Pros: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Cons: "Nothing. It was great."
Cons: "There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow."
Pros: "Ontine departure and arrival"
Cons: "Airport Staff behaviour in Pakistan"
Cons: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Pros: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Pros: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Cons: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Pros: "Flight delayed 7:16 hours"
Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Pros: "We got upgraded to business class--best experience of my life!!!"
Cons: "No one single thing was wrong"
Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."
Pros: "I like food and spacious seats, make journey comfort"
Cons: "TV movies were outdated,"
Pros: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Cons: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "Crew is always helpful and friendly. Riding in economy is never very comfortable. Love the little chocolates handed out toward end of flight."
Cons: "Food is boring and repetitive. Current movie selections and TV shows were mostly uninteresting."
Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"
Pros: "Total service extended was very nice"
Pros: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Cons: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Pros: "Love the idea of informing every leg of my flight. Thanks"
Pros: "Food was really good for airplane food."
Cons: "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
Cons: "It was delayed for 50 mins"
Pros: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Cons: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Cons: "Crammed, staff poor"
Pros: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Cons: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Pros: "It's a classy, professional operation with new, comfortable, very well-equipped planes, high-end entertainment options, an international crew, and many small comforts that really add up to a better experience."
Pros: "Nice flight"
Pros: "Entertainment system was good"
Cons: "On an 18 hour flight I was offered 1/3 of a cup of water or liquid about 3-4 times. They even rationed ice cubes. I had to ring the assistance bell any every 1-2 hours in order to stay hydrated the meals Consisted of a reheated TV dinner and 5 plastic wrapped versions of bread or processeed foods (bread sticks, cracked, cheese stick) normal you just overlook this stuff but when it's 18 hour flight you need actual food and water or else you'll risk dehydration."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
Cons: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Pros: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Cons: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."
Cons: "Disorganized boarding process. Old plane. Bad inflight system with old fashioned screens with poor visibility."
Pros: "Hospitable staff ,friendly and humble. Wifi availability .Great on board atmosphere and spacious and comfortable seats. Entertainment was the Bob. Ambience was classic. I loved your choice of wine."
Cons: "Nothing really"
Cons: "Some of the crew staff are arrogant and unfriendly. I think they need to be trained on customer service!"
Cons: "flight got delayed 17 hours"
Pros: "The crew was good and the seat allocation and comfort was excellent."
Cons: "Food was below average. This needs to be improved otherwise it is not worth it."
Pros: "No sops followed"
Cons: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Cons: "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
Pros: "Worst customer service ever no one ever answer the call also no one ever answer call from vayama DO NOT BUY FROM VAYAMA"
Cons: "Honestly never buy a ticket from a vayama or kayak worst companies to buy ticket from I wanted to extended my ticket and they were charging me $1200 for extending my ticket from Lahore to New York ... instead I just missed my flight and got new ticket for $500"
Pros: "My sleep"
Cons: "Them good"
Cons: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Cons: "Staff was not helpful at all."
Pros: "10hour flight tine"
Cons: "Poor coordination during boarding No snacks offered."
Pros: "Everything good"
Pros: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Cons: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Pros: "Good food Hotel accommodations were okay once we had to stay overnight."
Cons: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Cons: "Boarding is poorly done at Lahore. Business class passengers should have a separate line. They should have better announcement system for boarding. Boarding becomes chaos when agents aren’t able to properly board the passengers."
Pros: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Pros: "On time, courteous, professional. The seats in economy were comfortable and there was good amount of leg space."
Cons: "Unlike all other places we boarded from, this location did not allow families with infants to board sooner."
Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."
Cons: "No AC"
Pros: "Low engine noise and vibrations. Temperatures were comfortable"
Cons: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."
Pros: "Overall was just ok"
Cons: "Dirty smelly bathrooms Bad breakfast"
Cons: "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."
Pros: "N O T H I N G"
Pros: "Direct flight"
Cons: "No entertainment on the plane. No TVs, movies, etc. It was an old plane and old fashioned flight."
Pros: "More leg room at my seat and crew was great"
Pros: "Great short flight and we even received a meal as well as free headphones."
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "Entertainment System, Food"
Cons: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
Cons: "I wa in the restroom and the attendant opened the door on my while I"
Pros: "Every thing was great needed ice water was all thanks"
Cons: "Great thanks"
Pros: "Half of the plane was empty so most passengers were sleeping"
Cons: "customer service at,istanbul airport was terrible no help nobody knows English at international airport. all they have to speak is Turkce all the way from Istanbul to Atlanta they serve Pasta. very rode is this the standard of good airline?"
Pros: "Nothing important"
Pros: "Flight delayed so was my luggage for more than a week."
Pros: "I enjoyed my flight over from Atlanta to Istanbul. Everything was timely and clean."
Cons: "I wished that I would have talked to my flight attendant about the man that sat next to me. His body odor was so hard to deal with for a 10 hour flight and his constant getting up to go use the bathroom."
Pros: "The entertainment did not work in the trasanlactic fly"
Cons: "There was no option to choose kosher food in the order."
Pros: "Staff was good"
Cons: "Delayed baggage on first flight for 1 day Delay in next flight and missed the connection"
Cons: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."
Pros: "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
Cons: "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Pros: "The fact it took me where I wanted to go"
Cons: "Food sucked barely ateable, entertainemnt was such an old school. There were hardly any new movies plus they had one two international movies n the rest was from 90s."
Cons: "got downgraded without any explanation on board. a technitian moved the curtain no explanation. called the purser and been told that its not the responsibility of the cabin crew!"
Cons: "Excellent service"
Pros: "Prompt service throughout."
Cons: "Would have preferred gate departure and arrival."
Pros: "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
Cons: "Nothing to dislike."
Pros: "good food, nice attendants, comfortable seats, good pillows"
Cons: "no wifi"
Pros: "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
Pros: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Cons: "I couldn't accumulate my miles."
Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Cons: "Not a thing!"
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "Flight was delayed for more than 3 hours."
Cons: "Could have left on or close to schedule."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "Not very crowded"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "Lots of snacks and drink service"
Cons: "No electricity or tv or movies or WiFi"
Pros: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Pros: "Friendly staff. Comfortable seats"
Pros: "The movies kept my daughter busy."
Pros: "Able to watch a movie, even though can't finished it."
Cons: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Cons: "Missed connection"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "The flight was smooth and on time. We even arrived a little early in Rochester."
Cons: "LaGuardia Airport was the worst airport I have ever been in. It was so crowded that people were sitting on the floor! The gates are squished together with totally inadequate seating. It was extremely noisy."
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Pros: "I love it when there is a TV screen at my seat."
Pros: "Friendly Crew"
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "Kind bar"
Cons: "Booked my flight and paid to pick my seats. Did not end up getting the seats I booked. Boarding and departing was extremely slow."
Cons: "Delayed by 3 hours"
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Pros: "Delta has failed in trying to break into the Aspen market. Their "personal ground crew" was hapless. Half the passenger bags didn't make it on to the plane. When we checked in the ticketing agent was randomly stacking bags in a heap behind her, and not putting them on the conveyor belt. The flight attendant was loud and screechy, saying that it was easier to leave off the bags than take people off the plane. What?? How was this not accounted for before the flight. On the way out, they forgot to build in time to de-ice the plane. SMH"
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
Cons: "I left my wallet on this flight. It was extremely frustrating that I was unable to speak to a live person to find out if the wallet had been recovered. I filled out the form online and now have to wait 2 to 3 weeks!"
Pros: "Arrived early"
Cons: "Crew weren't really friendly. Special menu food wasn't great"
Pros: "Nice crew great sitting"
Cons: "Boarding has always been slow with this trip.... disorganized"
Pros: "Space, seats, movies."
Cons: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Cons: "Food was not fully prepared. potatoes were hard."
Cons: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Pros: "Cabin crew were great."
Cons: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"
Cons: "The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer."
Pros: "The crew was great. The sandwich was tasty. And, I loved the leg room!"
Pros: "Friendly crew, great food, comfy seats"
Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Pros: "Good crew unlike previous experience few months ago."
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "The bathrooms were always clean. The staff curious and attentive, food was ok. Overall very goid"
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Pros: "Entertainment is good with literally hunreds of movies. Even the screens are fairly good."
Cons: "It's nice to have digital magazines now of Lufthansa flights, but I am not sure why there are hundreds of movies but only ONE magazine to chose from."
Cons: "The food is not very good"
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Pros: "Airplane was clean and comfortable for economy class."
Cons: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."
Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."
Pros: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Cons: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Cons: "There was a 3 hour delay."
Cons: "No leg room! At all! My knees started hurting from touching the seat in front of me. Please fix this!!!!!!!!!!!!!!!"
Cons: "The food was a bit over cooked and dry but overall excellent service."
Pros: "The crew - seemed very amenable and pleasant on this flight. One helped me move to effectively solve the acute posture problem."
Cons: "The seat - window by request, but it was in front of an emergency exit The seat - is jammed in - very tight - could not put it back to relax, and could not relax my left side by the window. My left shoulder and arm and left hip started hurting - couldn't sleep - took 2 days to get rid of the numbness in my arm. I asked to move, and it became obvious that there were many empty seats in the next section behind. I moved, and my comfort improved. Why was I given such a posture killer - especially on such a very long flight with seats to spare?"
Cons: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"
Pros: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Pros: "Boarding, seat and crew"
Cons: "Movies selection and audio offers"
Pros: "Flight and land was smooth."
Pros: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Cons: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Cons: "Seat was very narrow"
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Pros: "Smooth flight, attendants were attentive"
Cons: "Seats way too close when reclining You sh know the ingredients of meals served Why not serve real fruit? Apples bananas etc Unable to check in online ...thus had poor seats and no upgrade opportunities"
Pros: "having the TV with lots of choices"
Cons: "There were screaming ( not just crying...but SCREAMING at a shrill pitch) for the entire 10 hour flight. I was never so ready to get off of a plane in my life. The staff tried to appease the many different situations as best they could, but they got wore out before the end of the the flight. There were people not sitting in their assigned seats, so mealtime was totally boggled and some got fed a full hour before the rest us is on the tail end of the serving. The last meal ( after I FINALLY got food, we had turbulence, so they stopped serving drinks to go with the meal, and no one ever came back and continued where they left off, so I ate my meal without a drink. I don't blame the airline because it was the many children in that section that made it absolutely miserable for everyone on board, but it was the worst flight I have ever taken...hands down."
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "Crew was very nice."
Cons: "Little less order when boarding but it was okay. Poor quality food, processed food."
Cons: "comfortable Seat"
Pros: "non stop to Frankfurt very timely scheduleing was able to find reasonably priced flight to meet my travel needs."
Cons: "I felt the food was worse not good or tasteless. choices were as bad as previous flight in the fall. I have to bring snacks to make it bearable."
Cons: "I selected seats and when I got on the plane I was moved twice. The seats were very small and uncomfortable. The food was bad."
Pros: "Bathrooms were clean, seats comfortable, staff helpful"
Cons: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Pros: "Very professional, attentive, friendly flight attendants, clean aircraft (even the restrooms), surprisingly good food. I appreciate the complimentary wine, beer and after meal cordials. Boarding was quick, easy and on time."
Cons: "Economy seat room feels even smaller which, I guess, is to be expected. My husband is 6'2' and his knees touched the seat in front of him. When the person in front leans their seat back it is very claustrophobic. Over all an excellent flight though."
Pros: "Horrible customer service through the strike. Rebooking took four hours."
Pros: "Nice staff"
Cons: "the seat. not suitable for a business category"
Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"
Pros: "Good Airline, perfect service"
Pros: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Pros: "Entertainment options vastly expanded and improved Attentive staff Good check-in Decent boarding - some organisation of boarding by seat - prevents roadblocks by people trying to get to back while those in front are still putting their stuff away and blocking aisle."
Cons: "Given menus for a mediocre meal Booked window seat to sleep - given aisle at last minute when boarding Given drink then meal for overnight flight - meal would be nice - more time to sleep"
Pros: "The flight attendant who brought the vegetarian meal that I had cancelled was quite solicitous and apologetic. I was impressed with her."
Cons: "I had ordered a vegetarian meal on the flight from Chicago to Munich. It was largely carbohydrate, not much if any protein, white rice and vegetables (vegetables were good). For the return flight I had cancelled the vegetarian meal, but then on the flight they brought it to me. I indicated that I had cancelled the vegetarian meal about a week earlier, but they did not have enough meals to give me something different. This was a disappointment. This meal too was largely carbohydrate of a refined nature."
Airlines flying from Asia to Rochester have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Rochester
Masks required on board, masks provided on flights from Asia to Rochester
Social distancing seating
Middle seats unavailable to book on flights from Asia to Rochester
Testing for antibodies, testing for symptoms for flights from Asia to Rochester
Waiving of change fees. Search flexible flights from Asia to Rochester