Daily cleaning, installation of cabin HEPA filters on flights from Asia to Vermont
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Scores according to KAYAK customer reviews
Cons: "Menu options, movies"
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Breakfast could have been better"
Pros: "The service and food was great. Plains are new."
Pros: "Crew took great care of us."
Cons: "No complaints."
Pros: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Cons: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Cons: "Crew was not very helpful"
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"
Cons: "Boarding in New York could have been better organized"
Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Cons: "Kiosk, bag service, One World Integration"
Cons: "Air on the plane was stuffy"
Cons: "Check in and apps stuck in 80'"
Pros: "crew was professional, attentive and polite"
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Pros: "Flight experience in JAL is excellent."
Pros: "Good service. Flight went off without a problem."
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Pros: "Excellent service - delicious meals"
Pros: "Best airline I have ever flown."
Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"
Pros: "No major disasters, comfortable seats, on time."
Pros: "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
Cons: "I cannot find one thing I did not like"
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Pros: "Nice flight, right on time."
Pros: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Pros: "Staff was great and plane was clean"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Pros: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Cons: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Pros: "Excellent customer service!"
Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"
Cons: "More water, more comfortable seats"
Pros: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Cons: "Loved it"
Pros: "THE CREWS ARE VERY POLITE"
Pros: "They are always friendly and comfortable seating"
Pros: "Yes, crews were excellent"
Cons: "Boarding of passengers should be clear"
Pros: "Everything. Will definitely chose them again."
Cons: "Inconsistent entertainment system"
Pros: "I will definitely be a return customer."
Pros: "Very clean aircraft."
Pros: "Wheelchair assistance"
Pros: "Quiet except for the kids"
Cons: "The meals"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "delayed 1:50 hrs."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Pros: "On time, clean, friendly, comfortable, helpful."
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Pros: "Air conditioning low and uncomfortable"
Pros: "Everything.they all assist you and helped u out to look and store your hand carry-on."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "it was not crowded"
Cons: "plane is old my luggage was left behind in souel"
Pros: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Pros: "It was very good and I am exciting to get back with Korean air too!"
Pros: "Everything was perfect!"
Pros: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Cons: "There wasn't anything that I didn't like."
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "The stewardesses are very good and attentive."
Cons: "Not applicable"
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Cons: "Next time"
Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Cons: "special meals especially Hindu meals non vegetarian"
Cons: "We are delayed for 2 hours"
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "same as above"
Cons: "same as above"
Pros: "Bathriom cleanliness and the good work of the stewardesses"
Pros: "Everything you do it's the best"
Cons: "The turbulence was terribly frightening."
Pros: "You need to have wifi"
Cons: "Get wifi"
Pros: "You guys ROCK!"
Pros: "Korean Air always very comfortable and clean. It gives me good impression all the time."
Pros: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Pros: "Nice airport and huge"
Pros: "Their Services are wonderful."
Pros: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Cons: "The food could have been better! I didn't like it at all!!"
Cons: "Crew on flight back to philly not as helpful"
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Amazing aircraft! Amazing crew!"
Pros: "Every things was great ."
Cons: "They are the best and air Canada should learn from them"
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Bad service"
Pros: "On time. No problems"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Cons: "Snacks and drinks could be betteri"
Pros: "Excellent overall"
Cons: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Pros: "The overall experience"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Very nice staff."
Cons: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Cons: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Cons: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "The foods on the plane and the time as they said it happened I mean no delay."
Cons: "The most thing the foods were hot and fresh."
Cons: "my flight was delay 24 hours"
Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Pros: "Staff were professional, food was good and seats were comfortable."
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Cons: "Seats were not very comfortable for economy class for a journey as long as these ."
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Cons: "The seat didn't have any inflight entertainment"
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "The crew members are amazing."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Pros: "Best airline in the sky"
Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Pros: "Seats were to narrow for a tall person"
Pros: "Everything is good"
Cons: "No bad things"
Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Pros: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."
Pros: "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
Cons: "No beverage service"
Pros: "The crew we're good"
Pros: "Excellent service"
Cons: "We love to fly again in Emirat"
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Lay flat beds and vegetarian food"
Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Cons: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Pros: "The flight was on time and the crew was nice."
Cons: "The entertainment options and food were outdated and very much unpleasant."
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Pros: "Liked everything esp the luxurious interior& the comfort of the business class"
Pros: "the people working on the plain and airport."
Pros: "Great crew. Not so good food. flat bed is a blessing. sleep throughout the flight."
Pros: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Cons: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "Only thing I liked in this flight was food."
Cons: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Pros: "Good serevice"
Cons: "Chettinad fish curry is good"
Pros: "Long flight but comfortable. I will fly emirates again."
Cons: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
Cons: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."
Pros: "I've flown on Emirates multiple times now and I have had a great experience each time"
Pros: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Cons: "I really can't find anything to complain about."
Pros: "We were able to switch seats to get more space -- especially leg room"
Pros: "I was upgraded to business class because I am a frequent flyer. Everything about this flight was perfect. I give this 10/10"
Pros: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Cons: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
Pros: "Friendly, accommodating, and professional service!"
Pros: "I like the meals"
Cons: "It is hard to request a window seat"
Cons: "got non-vegetarian food in spite of choosing veg"
Pros: "First flying Emirates, non stop from NY to Athens, everything was very good."
Pros: "Seats are a bit narrow,but enough room for legs."
Pros: "Service Gluten free food provided."
Pros: "Everything was pretty smooth and no real issues. Online check-in was great and let us drop our bags off without waiting in a huge line."
Cons: "Mosquitos in the airport. Probably the most we saw/got bit by in Myanmar was in the airport in Yangon."
Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Pros: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Cons: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Cons: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
Cons: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Pros: "Crew and food are great."
Cons: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Pros: "Flights were booked back in May and Emirates did not make major schedule changes"
Cons: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Cons: "The flight was canceled and the staff had no idea how to rebook."
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pros: "Their entertainment system, meals and aircraft cleanliness"
Pros: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Pros: "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
Cons: "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"
Pros: "I got left alone! I watched movies, and slept most the flight!"
Cons: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."
Pros: "Great airline"
Cons: "Very quiet pleasant atmosphere on board, lovely staff, great food, all in all a pleasant experience"
Pros: "Entertainment was top notch. Wasn't bored"
Cons: "Food could be less processed / more drink service"
Pros: "Too cramped -there was no order while boarding -seats were less spacious -Film was of poor quality and i had to switch off -the buttons were less user friendly"
Pros: "Smooth flight"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Pros: "Flight was short and pilot got me there safely. Kept passengers informed about delays."
Cons: "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
Cons: "Better customer service."
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Pros: "Excellent crew and clean aircraft"
Cons: "Broken plane. Why not take better care?"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Cons: "Flight cancelled with no reasonable alternative. Ended up driving."
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Cons: "We actually skipped this flight because the layover in Minneapolis was a full 5 hours, and it saved us time to have a relative pick us up and drive to Rochester, so we forfeited the price of the tickets."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Cons: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "More room."
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "All was good"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "Delta crew & flight were excellent no complaints!"
Cons: "We were stopped by the Delta crew checking tickets as we got on to the flight. They let a party of 7 with a small child cut us in line. They even allowed another traveler to board with them. We were a party of 8 w/ 2 people in wheelchairs. They would not allow us all on & said only one could accompany them both. They were also very rude and unorganized."
Cons: "Uncomfortable chairs for a three hour flight"
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "Preboarded and all went smooth and quick"
Cons: "Very cramped for overseas flight Coffee is never hot, never served in timely fashion"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "I earned miles for it."
Cons: "It was an old 767 that either needs to be gutted and redone, or sold to FedEx for cargo. The entertainment systems were relics from 2002, and barely worked. USB port, nope. Then they ran out of food and booze (wine mostly), so they made the nonrev employees go without, which was awkward gif the rest. But the kicker was that they lost my luggage. I told them that it hadn’t been boarded ten minutes prior to pushback. The Venice folks were very excited to be able to show me exactly where they list it (because of the RFID bag tags)... doesn’t do me much good... 10 miles away or 10,000 miles away, I still don’t have my “stuff”"
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Pros: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Cons: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Great movie selection"
Cons: "All was great"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
Airlines flying from Asia to Vermont have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Vermont
Masks required on board, masks provided on flights from Asia to Vermont
Social distancing seating
Middle seats unavailable to book on flights from Asia to Vermont
Testing for antibodies, testing for symptoms for flights from Asia to Vermont
Waiving of change fees. Search flexible flights from Asia to Vermont