Find cheap flights from Asia to Burlington

Find cheap flights from Asia to Burlington

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Top 5 airlines serving Asia to Burlington

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,518 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Cons: "Menu options, movies"

Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"

Cons: "Breakfast could have been better"

Pros: "The service and food was great. Plains are new."

Pros: "Crew took great care of us."
Cons: "No complaints."

Pros: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Cons: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."

Pros: "None"
Cons: "Crew was not very helpful"

Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."

Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."

Pros: "Seating and service"
Cons: "Flight to Haneda airport not Narita"

Cons: "Boarding in New York could have been better organized"

Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."

Cons: "Kiosk, bag service, One World Integration"

Cons: "Air on the plane was stuffy"

Cons: "Check in and apps stuck in 80'"

Pros: "crew was professional, attentive and polite"

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Cons: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."

Pros: "Flight experience in JAL is excellent."

Pros: "Good service. Flight went off without a problem."

Pros: "Nothing"
Cons: "."

Pros: "none"
Cons: "everything"

Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."

Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"

Pros: "Excellent service - delicious meals"

Pros: "Best airline I have ever flown."

Pros: "Food"

Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"

Pros: "No major disasters, comfortable seats, on time."

Pros: "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
Cons: "I cannot find one thing I did not like"

Pros: "Very comfortable plane, even full. Polite crew."

Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"

Pros: "Nice flight, right on time."

Pros: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."

Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."

Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Pros: "Staff was great and plane was clean"

Pros: "Everything was perfect - crew, food, service, comfort, entertainment."

Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"

Pros: "Nothing"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."

Pros: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Cons: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."

Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Cons: "None"

Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."

Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Cons: "Nothing"

Pros: "Excellent customer service!"

Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."

Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"

Pros: "I really loved the food and the attendants were super friendly and helpful"

Cons: "Crew on flight back to philly not as helpful"

Pros: "Amazing trip Qatar airline is great"

Pros: "Nothing to like on that flight."
Cons: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."

Cons: "Great"

Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."

Pros: "Crew was amazing and aircraft was clean and seats comfortable!"
Cons: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"

Pros: "Crew was friendly."
Cons: "Food"

Pros: "Leg room and cleanlness. Polite crew members"
Cons: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"

Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"

Pros: "Excellent"

Pros: "The food"

Cons: "food options exhausted pls tell ground catering to provide more food"

Pros: "Flight service"
Cons: "Comfort"

Pros: "Everything"
Cons: "Everything"

Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."

Pros: "Food and entertainment"

Cons: "USB port was not working."

Cons: "Lack of crowd control at the gate during boarding. Ihad to"

Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."

Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"

Cons: "the returning flight from Doha to Chicago was absolutely old and small."

Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"

Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."

Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"

Pros: "Over all great"
Cons: "Nothing"

Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"

Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."

Pros: "Seating"
Cons: "Food"

Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"

Pros: "Excellent crew and service"

Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."

Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Pros: "I was able to sit with my family - Our original seats were not together"
Cons: "Food choice"

Cons: "Seat cushion was hard for long flight time!"

Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"

Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."

Pros: "food and courtesy of the staff"
Cons: "nothing"

Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"

Pros: "Lots of space as the flight quite quiet. Very friendly staff."

Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pros: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."

Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"

Pros: "Great service"
Cons: "Seat comfort"

Pros: "The service was great"
Cons: "Nothing"

Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"

Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."

Pros: "This trip was nice. I will fly Qatar again"

Cons: "Shorten luggage wait time to arrive on the belt."

Pros: "Crew is professional, caring. Excellent experience"

Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"

Cons: "No delay in boarding"

Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."

Pros: "Good flight and crew but......."
Cons: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"

Pros: "entertainment options"
Cons: "They ran out of chicken for the back part of the plane so we all had salmon"

Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"

Pros: "same, crew is amazing"

Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."

Pros: "Loved the service and the movie options."
Cons: "The food was just okay. It was pretty bland."

Pros: "Everything from take off to service to landing. Was superb, real proffessionals."

Cons: "45 minute wait for luggage on conveyor belt"

Pros: "Food comfort"
Cons: "Nothing"

Cons: "poor service . Unresponsive cabin crew"

Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"

Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."

Pros: "Timing, no delay"

Pros: "Smooth flight"
Cons: "The food"

Pros: "Smooth flight"
Cons: "The food"

Cons: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"

Cons: "All good"

Pros: "I like everything, every boby"

Pros: "I got upgraded to business class"

Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"

Pros: "The staff were pleasant and the food was passable"
Cons: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."

Pros: "Very comfortable flight in A380"
Cons: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."

Pros: "The entertainment systems was really good."
Cons: "The service of the crew was one of the worst I've ever had..."

Pros: "Drinks.."
Cons: "No hotel accommodation given by Emirate"

Pros: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
Cons: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"

Pros: "I am very tall and was given the emergency row for comfort.....A+++++"

Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."

Pros: "We liked the excellent crew. They were very curtious and made sure every small request was fullfilled. We met couple of friends on the same flight. And so kids had excellent time during the 14 hour journey. The crew were very sweet to all the kids. Very patient and fullied there numerous requests."

Pros: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Cons: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."

Pros: "i liked everything on the trip. it was great. gulalai"

Cons: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."

Cons: "The crew was too tough was us not to hit helpful at all ."

Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."

Pros: "A380 is spacious"
Cons: "my seat (head) was broken"

Pros: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Cons: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"

Pros: "Very nice check in, because the people weren't rude. They accepted my luggage and gave me my passes."
Cons: "Everything was great!"

Pros: "Everything"

Cons: "Medicore service tryed almost all major airlines,"

Pros: "Service, food and entertainment"

Pros: "Comfort and space inside aircraft is excellent, very good entertaiment and movies"
Cons: "Some stewardesses were in a bad mood and responded badly to passengers"

Pros: "The variety of movies available on ICE"
Cons: "I hated the food. Emirates assumed everyone in Nigeria eats Eba which is absolutely wrong. The hostesses were not friendly as well."

Pros: "Food and staff service"
Cons: "Everything was great"

Pros: "service"
Cons: "none"

Cons: "I arrived only 10 minutes late to the initial check-in (even though many other carriers do not close the flight as early at Entebbe) after not being told the close time. I was then charged $600 to reschedule for the next day. I was very displeased with these policies especially after I checked in online and arrived with plenty of time to board the flight (one hour ahead of time)."

Pros: "Entertainment, Hospitality"
Cons: "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"

Cons: "Stay away from Turkish airlines. Customer service is the worst I have ever experienced"

Cons: "Crew was not helpful at all, didn’t even bother to come when asked for help"

Cons: "Vegetarian meals"

Cons: "Flight attendants have limited English fluency."

Cons: "Airport arrival experience at passport control was terrible"

Pros: "The food was good. The staff very friendly."
Cons: "Nothing"

Cons: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"

Cons: "Leg room Food choices"

Cons: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"

Pros: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."

Pros: "The food and quality of the flight was incredible."

Cons: "You broke my suitcase"

Pros: "Excellent service. Even the food was great :-). The bathroom cream and parfume were a nice touch. Nice hot towels, Nice touch to provide a menu! Check-in was a breeze"

Pros: "Everything was exceptional"

Pros: "Never fly again"
Cons: "Nothing"

Pros: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Cons: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"

Pros: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Cons: "Long layover in Istanbul."

Cons: "some staff spoken English was not upto the mark"

Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."

Cons: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."

Pros: "Boarding was easy"
Cons: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."

Pros: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."

Pros: "Staff was courteous and wore smiles..."
Cons: "The food could have been better..."

Cons: "Hardly any leg space"

Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."

Pros: "On time."
Cons: "Seats are a bit old."

Cons: "Cleanliness of the aircraft, service of the crew members"

Pros: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Cons: "The boarding can be better organized. It can be chaotic and disorganized."

Pros: "Traveling business class makes all the difference, as it should. Trolley service lets one see and choose a meal. Attendants were very nice and helpful. Also, the Turkish Air Lounge in Istanbul is incredible and almost worth a destination in its own right."

Pros: "I just wanted to take a moment to thank you guys for the affordable luxury that your airline brings to the everyday traveler. Your food is delectable and your service unmatched."

Pros: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Cons: "below average food . Particularly for health conscious people."

Cons: "Pathetic vegetarian food."

Pros: "Good filling i"

Pros: "Service"
Cons: "N/A"

Pros: "Good food. I would say there is scope for improvement on wines"

Pros: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Cons: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."

Pros: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Cons: "I feel the food could have been better."

Cons: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."

Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."

Pros: "Courteous service, good food and fine entertainment options."
Cons: "The USB charging port wasn't working."

Pros: "Seat comfortable good leg space"
Cons: "Food quality and selection of items and taste"

Pros: "The service was good, inflight amenities were nice."

Pros: "Nothing"
Cons: "They changed my flight date so many times, I was unable to fly"

Cons: "Employees didnt look or act very welcoming. Very little food."

Pros: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."

Pros: "Duration of the flight is good."

Cons: "Staff on Istanbul airport is rude. They don't respond to people"

Pros: "On time"
Cons: "Food chairs"

Pros: "Entertainment system, food"
Cons: "Announcements illegible"

Pros: "Flight attendants have a great attitude and are very helpful. Clean interiors, nice seats."

Cons: "I flew out of Paris twice to head home to the U.S. Each time we left Paris late, resulting in me rushing to catch my connection flight."

Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."

Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."

Pros: "The crew was amazing. But there were to many people on the flight for what’s going on. There were middle seats sold and people were upset."

Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."

Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"

Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."

Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"

Pros: "Great comfortable seats"
Cons: "Crowds in airport"

Cons: "Broken plane. Why not take better care?"

Pros: "Clean aircraft, efficient and friendly crew. On time performance"

Cons: "Flight cancelled with no reasonable alternative. Ended up driving."

Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."

Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."

Pros: "Flight left on time and landed on time"

Cons: "Terrible"

Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."

Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."

Cons: "More room."

Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."

Pros: "Good service this morning"
Cons: "All good"

Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."

Pros: "Preboarded and all went smooth and quick"

Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"

Cons: "Seats very tight!"

Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."

Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."

Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."

Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."

Pros: "Everything went fast & smooth"
Cons: "No leg room"

Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"

Pros: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Cons: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."

Cons: "Direct flight, on time arrival"

Pros: "Flight team were wonderful!"

Pros: "The crew and overhead storage."

Pros: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."

Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"

Pros: "in Charlotte"
Cons: "delay on flight"

Pros: "Nothing"
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."

Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."

Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"

Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"

Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."

Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."

Pros: "Decent food . On time arrival !"
Cons: "It was fine"

Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."

Pros: "Food"
Cons: "We were waiting until the airport assigned us a parking slot. Instead of leaving the entertainment system on, they turned it off. We basically spent 1.5h without entertainment system."

Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Asia to Burlington

Airlines flying from Asia to Burlington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Asia to Burlington

Mandatory masks

Masks required on board, masks provided on flights from Asia to Burlington

Social distancing seating

Middle seats unavailable to book on flights from Asia to Burlington

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Asia to Burlington

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