Daily cleaning, installation of cabin HEPA filters on flights from Asia to West Virginia
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Scores according to KAYAK customer reviews
Cons: "add low carb meal option please!"
Cons: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Pros: "I loved the film with kabuki characters to introduce safety procedures."
Cons: "More seating room, better ventilation."
Cons: "Seat cushion could have been softer"
Cons: "Movie catalog needs to be expanded"
Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Pros: "Clean and comfortable"
Cons: "Not enough space to put my luggages"
Cons: "I'm still stuck in LAX"
Pros: "The staff is very nice."
Cons: "The exonomy seats."
Pros: "Services and respectful"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."
Pros: "Enough room for relax, I love this one"
Pros: "Enough room for relax"
Pros: "Comfort... enough room for relax"
Cons: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Cons: "meal choices"
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "Polite attendants"
Cons: "small leg room......"
Pros: "Love the staff, helpful and polite!"
Cons: "No foot rest=back pain"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "As long as I didn't fly on united"
Pros: "Excellent in every way"
Pros: "Everyone is super nice."
Pros: "Almost everthiny good job keep it up, excellent !"
Cons: "It was very warm on the plane."
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"
Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."
Pros: "All good"
Cons: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Pros: "Everyone was super polite"
Pros: "Everyone staff member was friendly and helpful. Dinner was great."
Cons: "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
Cons: "We were delayed, but I can't say it was the airline's fault."
Pros: "Staff polite ,speedy"
Cons: "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
Pros: "The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight."
Pros: "Great assistance to elderly"
Cons: "Nothing in particular"
Pros: "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
Cons: "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
Cons: "Again, it was a rough landing."
Pros: "ANA has always treated the passengers better than airlines from the United States.I avoid the airlines from the United States when it is possible."
Pros: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Pros: "Everything was better than expected."
Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Cons: "No wifi"
Cons: "No ear plugs in my amenity kit??"
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Cons: "Late departure"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "The food was improved and the seat was comfortable."
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Cons: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "The flight attendant was nice."
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Pros: "Free movies"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Cons: "Pretzel mix was lacking in quantity and taste."
Pros: "The in-flight movie was very much appreciated."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "Flight itself was smooth."
Cons: "Flight was delayed and the on time and then delayed. Gate changed 4 times which was frustrating. Especially when at Sea-Tac you have to take a train to get to some of the gates."
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive."
Cons: "The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!"
Pros: "I got upgraded to a Delta Comfort+ seat. This gives me more space and more comfortable."
Cons: "Was not given a chance to select seats in advance. Also was not advised where I should go to get my boarding pass because there is no China Southern counter at Detroit airport."
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Cons: "The flight was over 20 minutes early"
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "The staff was friendly and curtious"
Cons: "remove justfly"
Pros: "Great crew"
Cons: "Flight crew was rude and unprofessional. Ran over my foot with a cart. Ran into my head when I was picking something up from the aisle and was unapologetic. Overall lack of service quality."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Pros: "We were happy with the selection of movies, tv shows, and games. The food options were nice - and the amount of meals, drinks, and snacks were more than enough to get us through the long flight."
Cons: "The seats were a little small and cramped, but no more so than any other airline."
Pros: "Comfortable good service and friendly attendants and good price"
Pros: "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
Cons: "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."
Cons: "Waited 3hrs to leave the runway"
Pros: "787 Airplane is nice, very modern. Early Departure Early Arrival. Very smooth Flight. In Flight Entertainment system was great."
Cons: "There was hardly any food and no offering of coffee or variety of beverages on this International 10+ hour flight. Seats were small and not very comfortable. On arrival nobody seemed to know which terminal exit family should meet us at, and LAX "information" said they know nothing about what AA does. Unfortunately LAX is just a terrible airport for arrival or departures. But AA needs to show more clearly where family should wait to pick up arriving internal passengers."
Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Cons: "Taxied for 45 minutes. 10 minutes to open the door. Had to walk .5 mile to get to customs. Had express pass because of connecting flight Still had to wait in line with express pass. Then had to transfer to new terminal. Trains out at ohare so buses. Waited another 30 minutes for a bus then 15 bus ride. Missed flight and had to set around for 4 hours for next. Totally unorganized. Not this way in Japan."
Cons: "Meal, comfort, crew"
Pros: "Business class is wonderful"
Cons: "Bathroom floor was full of pee."
Pros: "Entertainment options are always a plus for long flights."
Cons: "On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks."
Pros: "I like that the flight left on time and arrived early at LAX."
Cons: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."
Pros: "Entertainment was great, amenities such as USB charger and outlets were convenient. Flight departed about 10 minutes early and arrived early as well! Crew was friendly."
Cons: "Food was not great."
Pros: "Smooth flight. Attentive service. Arrived 1 hour early."
Pros: "Crew members provide better service than I expected. It seems that American Airline has increasingly improved its service which is a good sign. Food was good. A wide variety of movies and otger entertainment on board is offered on each passenger's personal screen."
Cons: "Space for seats in such a long flight should have been bigger. Compared to other Asian airlines, AA seems to be thrifty on seat space."
Pros: "flight time was very good, arrived early"
Cons: "Food options were even more deplorable than the last flight. Ate very little. Might go with ANA next time."
Cons: "Movies selection"
Pros: "Really friendly crew"
Pros: "very friendly crews , nice entertainment selections and very reasonable fare. I enjoyed very clean and neat environment. I will fly again with this one."
Pros: "The calmness and assurance from the cockpit was promising"
Cons: "Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "Crew was very polite."
Cons: "For international flight that plane was way to tight. It was like being stuffed in a can for 11 hours. I will try to not fly international with American again."
Pros: "on-time, very organized, fast checkin"
Cons: "cramp leg space"
Pros: "Not much"
Cons: "Seating horrible"
Cons: "Seating ---- to tight"
Pros: "The plane landed on time."
Cons: "Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice."
Cons: "Prefer ANA to JetStar!"
Pros: "Other members of the crew were very helpful."
Cons: "I sat in an aisle seat and one of the crew, old man with a lot of facial hair, must of hit my arm going and coming 15-20 times during the flight. Not one apology. NOT One!!!"
Pros: "The crews were very kind to young people."
Pros: "Great service"
Pros: "Snacks, meals, movies"
Cons: "Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking."
Cons: "Flight attendants"
Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."
Pros: "Very comfortable and enough drink service."
Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."
Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
Cons: "I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore."
Pros: "The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about."
Cons: "The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one."
Pros: "Comfy and friendly. What's not to like up front?"
Pros: "Sears had more room than as medal, service and hospitality much improved over as. Dinner and breakfast were scrumptious and drink choices were abundant."
Pros: "I was one of the wheelchair passengers, obviously I was struggling and asked an attendant to help me with my carry on bag to be stowed in the bin above the seat. SHe said she can't because she will be greeting the passengers!!! Anotherattendant finally helped me but it is disconcerting to be received like that by one of the crew. I did get helped by Ms Gonzales getting off the plane , I am very grateful that despite the first unpleasant attendant, there was a nice one among the lot."
Cons: "I 'm not sure if this is the venue for my complaint. When we landed in DFW there were 13 passengers on wheelchairs but there were only 3pushers.. there were 2 of us that were left and abandoned for about 40 minutes, I finally had to leave my chair and push the other lady's chair through passport control. Finally one AirServ pusher helped us with our luggage through custom and then transfer. I got to my gate 3 and 1/2 hours after we landed."
Cons: "The flight attendants were rude and short. They were not welcoming and an attendant asked if I could "just pick the meat out" of the food considering I am a vegetarian. That is unacceptable and overall they just seemed annoyed that they were working on that flight and did NOT go beyond to make the 13+ hour flight comfortable."
Pros: "New airplain."
Cons: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"
Pros: "Stuartess provides free first class items like blankets and drinks."
Cons: "Social distancing was not practiced by using nearly 50 middle class seats left empty while the entire rear of the plane was jam packed in economy seating."
Cons: "The front desk in Vancouver, Canada did not allow me to board the plane to Tokyo. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "The crew were kind and helpful and kept us hydrated"
Cons: "The seats are so tightly packed that it’s quite uncomfortable"
Pros: "Friendly crews"
Cons: "More tv selection"
Pros: "Never made it."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "efficient and communicative"
Cons: "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
Pros: "Seats were comfortable"
Cons: "The food was literally inedible. The breakfast of mushroom omelette and sausage was so unsavory, I could see the line where the outter “eggy” shell covered the inside, decidedly less eggy and hidden section. I had to stop eating it after 3 bites. Very disappointed with food quality."
Pros: "Entertainment options were good. Food was good."
Cons: "The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous"
Pros: "Seating sucks, boarding proceedure sucks. Had to check and clear my passport 3 times!! United flight was hidden as Air Canada/Lufthansa else I would not have bought. Incredibly bad experience in 35 years of flying"
Cons: "Do not fly United Airlines internationally"
Cons: "No screens in the seats. Food options are the usual limited fair"
Pros: "Crew members was nice,"
Cons: "Seat was okay and plane was a bit delay."
Pros: "The crew were"
Pros: "Food was way better than I expected."
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."
Cons: "I farted on the plane"
Pros: "the flight left on time"
Cons: "Was delayed on two flights and ultimately could not make my connecting flight to Tokyo which cost my company a lot of money. Spent hours on the phone with very poor customer service support trying to locate my bags and get me to my destination. Far more of a headache than I have ever experienced. Will never fly united again and will be more wary if ANA is a pattner airlines with them"
Pros: "Decent flight made it there I time. Flight attendants were very nice and helpful"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Pros: "Entertainment system was great, great selection for adults and kids. Flight crew were professional and polite."
Cons: "The veiled threat that we wouldn't be seated together because of purchasing special economy fare. We were seated together after all. 1 adult 2 kids 7 and 11."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "The flight was delay by 2.5 hrs"
Cons: "Delay by 2.5 hts"
Cons: "Having a medical issue, requested for an isle seat but unsuccessful."
Cons: "Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost."
Pros: "They had many movies selection."
Pros: "The flight seemed a little more steady and more drinks were offered."
Cons: "The flight from Chicago to Fairbanks was a little better, but when it came time for me to use the restroom, the flight attendant was quite rude. I explained I had been waiting for the past 2 hours but she didn't seem to care. The seats were terribly uncomfortable."
Pros: "That we landed safely!"
Cons: "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"
Pros: "The crew"
Cons: "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
Cons: "Flight was late. Flight attendants were okay. Not that helpful or nice"
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Cons: "The delays"
Pros: "ANA operates 787s which have much nicer cabins and entertainment systems than the older 777s operated by United."
Cons: "The food on United leg is pretty bad after an ANA operated flight. I'm always going to ask for the Vegeteraierain option going forward. Why waist an animal on that feed stuff they give you to eat."
Pros: "On time"
Pros: "I got a free gin and tonic because their credit card swipe machine was broken."
Cons: "My flight was delayed because of whatever national blackout happened. All Us flights were grounded. Being that I happened to be in Orlando, and of course there was weather, they call the delay a weather delay. Even though there was plenty of time between bands of this storm we could have taken off. No one updated passengers until we demanded updates, and customer service reps were rude as ever. I will never fly united again. Frankly I am surprised they are still in business."
Cons: "Our plane was United, so I don't think this reflects on Lufthansa, but rather United. The plane entertainment was extremely outdated and there was not enough room in the overhead containers for everyone's carry-ons. This problem made boarding a very long and aggrevating process."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Flight attendants are nice"
Pros: "Ok, since United now serves complimentary Illy coffee, it is much better!! Thank you for the great improvement. Sometimes it's the little things that make a big difference!"
Cons: "Didn't make it"
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "Cabin crew were fantastic"
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Pros: "When they couldn't do their job they turned us over to American Airlines."
Cons: "Cancelled our scheduled 1:30 pm flight from Austin to Chicago for "scheduled" maintainence. We drove 3 hours and spent almost $300 for a rental car to get to Dallas for the flight they put us on, which we couldn't make. We told the check in counter and they gave us boarding passes for an American flight that wouldn't leave until 10:00 pm but that we could try to get on stand by for an earlier flight. At this point we were already missing a concert we were trying to make in Chicago. Another $150 gone. We were lucky enough to make the 8:30 pm Dallas to Chicago with American and arrived at Ohare by 11:00 pm. All in all United wasted $300 on a rental car, $150 of concert tickets and 5 hours of paid time off I can't get back. Very disappointed. PS: they gave us food vouchers at the airport to apologize and they were already expired. They couldn't do one thing right."
Pros: "On time."
Cons: "United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large."
Pros: "Most of the crew was great."
Cons: "One of cabin stewards was a total jerk."
Airlines flying from Asia to West Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to West Virginia
Masks required on board, masks provided on flights from Asia to West Virginia
Social distancing seating
Middle seats unavailable to book on flights from Asia to West Virginia
Testing for antibodies, testing for symptoms for flights from Asia to West Virginia
Waiving of change fees. Search flexible flights from Asia to West Virginia