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Airports
Origin
Hong Kong
$500
only
$500
Shanghai
$503
only
$503
Destination
Washington
$500
only
$500
$521
only
$521
Wed, Mar 14
HKG
IAD
30h 35m
Wed, Mar 28
IAD
HKG
31h 00m
Trip: 15 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

LAX
PEK
Okay 5.0

Delayed flights, missed connections, lost luggage

LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

Wed, Feb 21
SHA
IAD
30h 55m
Wed, Mar 14
IAD
SHA
23h 45m
Trip: 21 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

JFK
YYZ
Excellent 10.0

The staff is very friendly. Most pleasant airline I've flown with.

AMS
DTW
Mediocre 2.0

The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.

SEA
LAX
Okay 5.3

Mu seat!

My baggage took for to long to arrive

GSO
ATL
Excellent 10.0

Plane nice and comfortable

Tue, Dec 26
HKG
IAD
18h 20m
Sun, Jan 21
IAD
HKG
25h 01m
Trip: 27 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

EWR
BTV
Excellent 10.0

All the effort to make my need for wheelchair problem free

FLL
ORD
Excellent 8.0

no aisle seat

LAS
EWR
Excellent 8.0

Although the flight was delayed, we got into an earlier flight which was great

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

Tue, Mar 20
HKG
IAD
19h 29m
Sun, Mar 25
IAD
HKG
21h 00m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

ORD
LAX
Excellent 9.5

Easy, smooth.

YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

LAX
AKL
Okay 5.6

Smooth operation, on time

Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.

Fri, Jun 15
HKG
IAD
18h 05m
Mon, Jul 16
IAD
HKG
21h 55m
Trip: 32 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2758 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.4
NRT
BKK
Good 7.3

Good price

Stink in the plane

BKK
NRT
Excellent 8.3

crew was professional and very attentive and beer and wine on the flight.

wish they had more movies choices from the u.s.

ORD
NRT
Excellent 9.3

Overall excellent

NRT
SEA
Excellent 10.0

Attentive and polite staff. Comfortable planes. On time flights.

I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.

OKA
NRT
Excellent 8.6

Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!

We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!

Fri, Mar 2
HKG
IAD
36h 15m
Sun, Mar 4
IAD
HKG
30h 50m
Trip: 3 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

Fri, Jan 26
HKG
DCA
37h 52m
Fri, Feb 9
DCA
HKG
25h 15m
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
AMS
DTW
Mediocre 2.0

The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.

JFK
YYZ
Excellent 10.0

The staff is very friendly. Most pleasant airline I've flown with.

JFK
ATL
Excellent 8.3

We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!

window seat in back didn't have window

BWI
JFK
Mediocre 3.6

There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked.

JFK
MIA
Okay 5.3

Some of the flight attendants were rude and not very welcoming at all.

Mon, Jan 22
HKG
IAD
18h 20m
Fri, Feb 16
IAD
HKG
24h 35m
Trip: 26 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
MCO
EWR
Excellent 10.0

Excellent support from everyone as all were very helpful with assisting my need for wheel chair.

PVD
EWR
Mediocre 2.0

Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

EWR
CLT
Excellent 8.0

2 sear rows so no middle seat

Late departure

FLL
ORD
Excellent 8.0

no aisle seat

Sat, Feb 17
HKG
IAD
35h 13m
Sat, Mar 3
IAD
HKG
34h 48m
Trip: 15 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
JFK
CDG
Mediocre 2.0

Nothing. From the plane to the awful delay and poor service.

Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline

PHL
ATL
Okay 5.3

On time

Rude flight attendant

ORD
LAX
Excellent 9.5

Easy, smooth.

JFK
MXP
Mediocre 2.6

Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route.

DFW
SCL
Excellent 9.6

The food is very tasty, but AA has not changed the menu in at least one year.

Thu, Jan 11
HKG
IAD
30h 55m
Wed, Jan 24
IAD
HKG
22h 45m
Trip: 14 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2758 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.4
ORD
NRT
Excellent 9.3

Overall excellent

ORD
RDU
Excellent 8.3

short flight ready to get home

n/a

MNL
NRT
Excellent 9.0

They came around often to see if we needed water or anything. Food was good.

Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time.

LAX
NRT
Excellent 10.0

Everything was fine

The seats hurt my butt

OKA
NRT
Excellent 8.6

Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!

We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!

Mon, Dec 18
HKG
IAD
36h 15m
Sat, Jan 20
IAD
HKG
35h 50m
Trip: 34 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

OKA
PEK
Good 7.6

Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight

Breakfast was not good unfortunately

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
HFE
Okay 4.3

Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin.

Sat, Jan 27
HKG
DCA
34h 54m
Sat, Feb 3
DCA
HKG
38h 33m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
DEN
ATL
Excellent 8.6

On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you.

On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra.

SEA
LAX
Okay 5.3

Mu seat!

My baggage took for to long to arrive

AMS
DTW
Mediocre 2.0

The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.

ATL
DFW
Excellent 10.0

My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.

ZAG
CDG
Good 6.0

Old plane, bad food & old crew

Tue, Jan 23
HKG
IAD
18h 20m
Fri, Feb 16
IAD
HKG
22h 20m
Trip: 25 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

LHR
SFO
Excellent 9.0

Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space.

The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United.

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

EWR
BTV
Excellent 10.0

All the effort to make my need for wheelchair problem free

SLC
ORD
Good 6.0

Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".

Sat, Jan 20
HKG
IAD
30h 55m
Wed, Feb 14
IAD
HKG
22h 45m
Trip: 26 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2758 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.4
MNL
NRT
Excellent 9.0

They came around often to see if we needed water or anything. Food was good.

Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time.

ORD
NRT
Excellent 9.3

Overall excellent

ORD
RDU
Excellent 8.3

short flight ready to get home

n/a

ORD
NRT
Excellent 10.0

Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer

NRT
SEA
Excellent 10.0

Attentive and polite staff. Comfortable planes. On time flights.

I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.

Mon, Dec 18
HKG
IAD
36h 15m
Sat, Jan 20
IAD
HKG
30h 50m
Trip: 34 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

OKA
PEK
Good 7.6

Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight

Breakfast was not good unfortunately

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

Wed, Jan 24
HKG
IAD
18h 20m
Fri, Feb 16
IAD
HKG
22h 50m
Trip: 24 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
IAD
MUC
Good 6.3

Crew and food.

The old bait and switch. United is not and will never be Lufthansa. Cattle call seating.

PVD
EWR
Mediocre 2.0

Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.

ORD
MUC
Mediocre 2.0

Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections.

MCO
EWR
Excellent 10.0

Excellent support from everyone as all were very helpful with assisting my need for wheel chair.

LHR
SFO
Excellent 9.0

Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space.

The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United.

Sun, Jan 21
HKG
DCA
21h 14m
Thu, Feb 8
DCA
HKG
23h 01m
Trip: 19 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 26055 reviews
Overall
7.3
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.6
YUL
MIA
Excellent 10.0

First time flyer with American airlines and the service was impeccable

Nothing to dislike

CLE
JFK
Mediocre 3.3

Plane was dirty and crew inattentive.

PHL
ATL
Okay 5.3

On time

Rude flight attendant

GRU
JFK
Mediocre 3.6

The only decent point was the food. Not great but at least edible.

Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!

ORD
LAX
Excellent 9.5

Easy, smooth.

Sat, May 19
HKG
IAD
36h 45m
Tue, May 29
IAD
HKG
21h 55m
Trip: 11 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2758 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.4
BKK
NRT
Excellent 8.3

crew was professional and very attentive and beer and wine on the flight.

wish they had more movies choices from the u.s.

NRT
ORD
Excellent 8.3

crew was professional and very attentive and beer and wine and ice cream on the flight

wish they had more movies choices from the u.s.

OKA
NRT
Excellent 8.6

Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!

We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!

NRT
SEA
Excellent 10.0

Attentive and polite staff. Comfortable planes. On time flights.

I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process.

LAX
NRT
Excellent 10.0

Everything was fine

The seats hurt my butt

Tue, Feb 20
SHA
IAD
32h 00m
Tue, Mar 13
IAD
SHA
23h 45m
Trip: 21 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14257 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
DEN
ATL
Excellent 8.6

On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you.

On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra.

BWI
JFK
Mediocre 3.6

There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked.

GSO
ATL
Excellent 10.0

Plane nice and comfortable

JFK
YYZ
Excellent 10.0

The staff is very friendly. Most pleasant airline I've flown with.

ZAG
CDG
Good 6.0

Old plane, bad food & old crew

Tue, Mar 13
HKG
IAD
18h 20m
Sat, Mar 31
IAD
HKG
22h 50m
Trip: 19 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 52353 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
PVD
EWR
Mediocre 2.0

Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.

LHR
SFO
Excellent 9.0

Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space.

The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United.

IAH
ATL
Good 7.6

The friendliness of the staff

Sitting on the plane due to a delay with the system

FLL
ORD
Excellent 8.0

no aisle seat

ORD
HNL
Mediocre 3.3

Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.

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