Staff always friendly and helpful. Seats in business are comfortable with good space. The food in business is a cold sandwich. Nothing to be excited about.
Nice new plane 737-800 max with comfortable business class seats and space!
Pros: "Newer plane"
Cons: "Staff didn’t say much. Was warm on board. And quite late"
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Inflight meal is a rarity these days, two free alcoholic drinks and coffee are a bonus"
Cons: "InFlight entertainment was old school TV. Seats very tight."
Pros: "The crew was very nice. The price was good."
Cons: "That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me."
Pros: "Crew were nice and attentive, smooth flight."
Cons: "Bag fees, food was uneatable and lack of ability to choose seats, all are narrow! Going through security a nightmare as usual. Definitely last choice when flying to/from Miami."
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Pros: "The lunch was good, the team was nice and the flight went well!"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Pros: "That we arrived pretty soon, but what was my surprise, we landed at a different place."
Cons: "More than two hours almost 3 of delay and I had an emergency"
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "Great ground crew, everyone was super polite, plane was super clean and very comfortable seating"
Pros: "Tv on flight with good movie selection"
Pros: "One of the phone reps at one point seemed like he cared."
Cons: "This flight was the result of an attempt to rebook a flight after your poor information and integration with travel distributors and insures caused weeks of phone calls and frustration. Then when I finally absorbed the cost of a change that was supposed to be covered - the new flight you booked me on kept changing itineraries and flight times (the reason it was not covered is that Aeromexico didn't convey to me or anyone what boarding classes and conditions were refundable and your reps were constantly confused and changed the story - each time finding a new hurdle). I will never book with Aeromexico again."
Pros: "excellent atention"
Pros: "On time, fast boarding"
Cons: "Too much airport security"
Cons: "Choice of music and movies limited."
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Pros: "I would like to have direct flight to Mexico city, it will be a plus."
Pros: "Puntualidad y Servicio."
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Cons: "Back sit bit reclining. Food was a croissant with one piece of thin meat! Headphone plug was broken"
Pros: "Everything was great,,, good crew attitude"
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Pros: "The flight was on time,and the crew was very helpful"
Pros: "We finally got home. Only 10 hours later."
Pros: "I Like Aeromexico planes. Everything was very good until we landed."
Cons: "Terrible experience. 2 and half hours is not enough time to make a connection. First we waited 1 hour to get to the gate, then 1 hour to get the luggage and then 40 minutes at the connection desk. Nobody cares to organize the process so that passengers won't miss their connections. Aeromexico staff at the Mexico City airport is slow and poorly coordinated."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "The crue is nice and friendly."
Cons: "The map for choose seats was diferent than the airplane, i payed for a row with nobody in front and i get one line after that. I only payed money for nothing. The food is poor and not tasty."
Cons: "The plane was dirty and the stuff was extremly rude."
Pros: "The movie was probably the best."
Cons: "Flight was 3 hours delayed, I missed my connecting flight. Neither the crew or the pilot apologized for the 3 hour delay. I will never fly Aeromexico again"
Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "Crew members are ok"
Cons: "Poor management"
Pros: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."
Pros: "The food."
Cons: "The system they have to check in is the worst. Why should you have to make a HUGE LONG line to print a boarding pass than go make another HUGE LONG LINE to check in your bags. On top of it all they charge $25 for the first bag you check in. WTF that's just being crazy. Soon they will charge people to use the on board toilet. The crew members were very rude, don't smile. They give you actitude when you asthem for something. Uncomfortable seats from the 80's. Smelly airplane. I wouldn't recommend flying with Aeromexico ever!"
Pros: "the crew was great!"
Cons: "The boarding was a little delayed movies or series might be interesting to have as an option to watch"
The temperature was cold on the flight. Connecting to the internet was very pleasant with entertainment options.
Delayed over 6 hours for a mechanical issue. They had to fly mechanics in to fix the problem because there are none in Aspen. I feel like we should all get half off when this happens. Ridiculous.
Cons: "Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows."
Cons: "I hate pretzels. Another option would be cool"
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Cons: "The boarding process was horrible. The agents we not organized."
Pros: "Crew were very nice."
Pros: "Lots of food and drink on plane."
Cons: "Philadelphia airport is horrible, rude staff, they lost our luggage and many other international flight luggage. Absolutely unacceptable."
Pros: "Highly skilled pilot."
Cons: "Gate change and delay in boarding. Delayed landing and made connecting flight difficult"
Pros: "They pulled out of the gate to have an “on time” departure only to make us sit on the runway for an hour. The flight attendants were incredibly rude to people asking questions."
Cons: "Offered us drinks... let us know what was going on .. answered questions. Basically, anything."
Pros: "Just ok"
Cons: "No customs forms on board. Big inconveny"
Pros: "Not much"
Cons: "Not sitting on the runway for 2 hours"
Pros: "Everything was time."
Cons: "Sitting next to the toilet."
Pros: "Flight was under 4 hours."
Cons: "No where to store carry on since everyone is allowed to bring larger bags than they should so you end up having to stuff everything under the seat leaving no room for your legs. Very uncomfortable!"
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Pros: "The trip was fast and efficient. The crew was very friendly and we had no issues."
Pros: "Left on time, service was good."
Cons: "Missed connection due to the crew delay and the runway being shut down to only one."
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom."
Cons: "Seats are small and not ergonomic"
Cons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "The staff were very nice and I had a lot of leg room. The food was yummy, especially the snacks."
Cons: "Unfortunately, I was seated on the aisle next to a very large man so I had to sit on the far end on my seat."
Pros: "Attendants were pleasant and helpful. Baggage was broken but replaced with new one in Philadelphia."
Cons: "No entertainment options at all in this flight - system was down."
Pros: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Cons: "We booked a BA flight from Pittsburgh to Glasgow, through Philadelphia. We intentionally chose BA because we anticipated good service. We later learned that the flight was serviced by American. Our original flight was delayed one day because we missed our connection due to weather on the East Coast (after six hours at the airport). American re-ticketed us for a flight the next day. After several misstarts in Pittsburgh, we arrived in Philadelphia with minutes to spare. After running to the gate, we were then greeted with what turned out to be a four hour delay. Then, upon return, we learned that our seat selections/priority boardings were all deleted because of the re-ticketing on the on the flight out, and we spent hours on the phone and at the airport trying to get things sorted out and ensure that we had a return flight. One of the worst trips ever in my experience."
Pros: "The new clean plane. The pilot and crew were great."
Pros: "Nice seats, friendly staff and crew."
Cons: "Boarding groups are not clearly announced-and with the threat of checked baggage this makes people angry and spiteful to other passengers. They forgot to bring the immigration forms onboard, only had the customs. They didn't give us pens/pencils to fill out the customs form. This made offboarding confusing and messy. What entertainment? No screens."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Cons: "The passport check point was horrendouslyorganized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."
Cons: "No in flight entertainment and no electric outlet on the flight. Very basic airline."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Cons: "Paid a premium for extra leg room at bulkhead only to have a continuous stream of adults and small children passing through kicking or tripping over our feet."
Cons: "American canceled my original itinerary on direct flight to Los Angeles and put me on a flight to Dallas, Dallas to LA, and charged me for the change. After 8 hour delay at airport (boarding plane, on the runway) they turned us around and flight was delayed to the next day. I luckily got a direct on United and will avoid American at all costs."
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Pros: "Crew and boarding was great."
Cons: "Three trips around complex on train because of gate changes. Could have spent a short while eating, relaxing, instead of frantically thinking I was going to be late and miss my flight."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
No foof or drink service due to turbulence.
On time and very smooth ride. The entire experience was nice
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Cons: "Food and rough flight"
Cons: "No Wi-Fi but swayback said Wi-Fi"
Cons: "Probably nothing"
Pros: "Check in and departure very quick, efficient and professional.... very intuitive and helpful when observing that customer is in need"
Cons: "From a customer service standpoint, I Would lower or not charge business or first class rates on a jet in which the seats for the above mentioned clearly have no physical distinction from those in economy class. Just a thought."
Pros: "The crew was fine."
Cons: "United is consistently late and unhelpful with addressing travel delays. The first leg of my flight was delayed which would have caused me to miss my connection. United staff could not have been less helpful. In the future, I will try to avoid flying United wherever possible."
Pros: "Finally getting home safe and sound."
Cons: "It was close to an 8 hour layover for a 35 minutue flight. We almost made an earlier flight that supposedly had room for our luggage but not us. So when we finally got to Pittsburgh our luggage was just sitting at the terminal unattended. Hundreds of people were delayed or had cancelled flights and it wasn't due to weather or related conditions. It was lack of planes and what appeared to be double-booked flights."
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Cons: "We sat on the plane for 2 hours at the gate to find out that the dispatcher did not have paperwork for the flight and hence we could not leave yet. We were not told of all of the issues and were kept sitting on the plane idle for 2 hours before we had to deplane and wait even more."
Pros: "comfortable . got moved up to economy plus. enjoyed the seats in the exit row"
Cons: "we were delayed."
Pros: "The flights were on time"
Cons: "Packed together like animals on the way to the slaughterhouse for a 6 hour flight. And they charge for the tiny screen entertainment. They will happily allow you to swipe your credit card. Fly Jet Blue if you can- extra space between seats, free entertainment, comfortable flights."
Cons: "Kayak's third party CS company gives me the ANA schedule while in fact I have to check in with United Airlines. Because of this, I was not able to check in on line in San Diego. Please ensure that Kayak & their affiliate are well coordinated with the information they send out to customers."
Cons: "The crew was the worst ever!!! Very rude ladies who spent more time on their phones then serving the customers. They sucked"
Pros: "Nice crew and smooth travels. Good snacks and coffee."
Cons: "No drop down or seat screens."
Pros: "Crew was great."
Cons: "No internet available without paying and no charging station available in flight."
Cons: "I told attendant my carry on had Med equipment. She proceeded to stow other larger carryons and tried to get me to check it — then she just put it in biz class. Cabin was hot. They brought me just after takeoff instas of at lunch time. My entertainment system didn’t work and the only response was “we’re aware of it” no attempt to fix, no apology. Then flight attendant skipped my tow with drinks."
Cons: "No outlets or entertainment"
Pros: "Nothing really. I'm glad Delta, Virgin, and Southwest have direct flies now so I don't have to deal with the worst airline in the history of humanity,"
Cons: "The worst support and irresponsible system canceling my seat and no support"
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Pros: "I liked that the stewardess in the muskegon to Chicago flight gave us the gate numbers that we needed since there was a delay and we were very pressed with time."
Cons: "The weather delay but there is nothing to control that yet..."
Cons: "The united staff kept skipping the lines to drop off the bags. They didn't care when multiple people in line said they were skipping people. After paying once for my checked bag they tried to make me pay again. Asked to see in writing what they were trying to explain and the manager couldn't do it. They never gave me my ticket stub for my checked bag. So if it hadn't arrived I wouldn't have had anyway to find it. Very disappointing staff in SFO. Seemed aa if no one at SFO was happy to be working there or even worse didnt know what to do most of the time. VERY different than the DEN united experience."
Pros: "That we landed safely!"
Cons: "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"
Pros: "Plane was 1/2 full; almost all tourists. Clean and ahead of schedule"
Cons: "Snacks are really weak - and I paid for them!"
Pros: "Same exact as above"
Cons: "Same as above"
Pros: "pleasant staff at terminal"
Cons: "notified at absolute last minute that flight was canceled with no weather related cause. Airline knew ahead of time as aircraft did not arrive. poor communication overall."
Pros: "I loved how easy it was to book the flight."
Cons: "I cancelled my flight within 24hrs and received no refund because I booked through priceline. However, there was no restriction or clause listed on the ticket stating that I had to cancel through priceline also. It really should not matter who I cancelled through, if I canceled within 24hrs the refund should be given. Also, the debits from my account said United as well as priceline taking me to United's web page to make the purchase. So of course one would think cancelling through United's site is appropriate. I'm very disappointed in United and will consider all other options (Airlines) before booking with them again. PS - United customer gave me the run around for 3 days knowing that it was their policy and they were the company who's keeping my money. Absolutely ridiculous."
Pros: "Flight was cancelled twice. United lied about luggage. Had to purchase toiletries and hotel room."
Cons: "United cancelled my flight. Terrible customer service"
Pros: "Great in flight service. On time. Easy upgrades using United mobile app."
Pros: "Flight attendants were nice."
Cons: "On LAX tarmac for 40 min. Food awful"
Pros: "First of all, I was excited to get to Puerto Vallarta! Unfortunately, we had a delay due to a child who got sick as the plane was backing from the gate. The crew was fantastic and had paramedics load the plane to check on toddler. The family deboarded and United crew cleaned the throw up. The pilots kept the passengers informed and we proceeded with the flight. The flight attendants were fantastic, particularly the brunette attendant who remembered me from a previous flight. Best flight attendant ever!! Thank you United!!!"
Pros: "I arrived at the aurport 1 hr 20 mins before flight - plenty if time to check in and make it to gate at a small airport ad Newark is. Wanted to check in online - the United System did not allow me to. Had to wait in line - long line due to holidays. I raised my hand and asked for assistance given the impending 1 hr cut off time for check in. Was told I should go to the special assustance line. Well, guess what - that line which was meant to be express service for fliers with special situations was moving with the speed of a tortoise - slower than the general line. Only 2 flight assistants were servicing, both incredibly slow. When asked politely that I need special assistance as I was approaching the 1 hr cut iff fir checkin, the United lady yelled at me instead of speeding up her slow motion. Bottom line, I missed my flight on a tiny airport dedpite arriving 1 hr 20 mins before flight. Had to wait 14 hrs overnight at the airport to catch the next flight because the United Airlines personnel are lazy, slow, inefficient, rude and no customer oriented. Terrible service."
Pros: "due to the holiday, the plane was not crowded!"
Cons: "The flight I purchased was over booked. I had to leave a friend behind and travel on my own. I will never use United Airlines again."
Pros: "Crew, comfort"
Pros: "We booked our trip on United and they were the most accommodating airlines for the deaf (3 deaf in our group of 6) by far. They made sure we were all set, came by our seats to ask if we needed anything, etc. I will definitely fly United every chance I get."
Pros: "It was a great experience overall"
Cons: "The boarding process is an absurdly disorganized, terrible process. Don't encourage people to line up if there is no room in the terminal for them to do so. Food was also pathetic, especially compared to European competitors on the same route."
Pros: "That i got home safely."
Cons: "4 5 Hour delays accompanied by apologies with a $10 expired food vouchers."
Pros: "The on board crew did a good job but didn't have much to offer us."
Cons: "No more seat back pocket. Its aolid plastic now & nothing fits. No meal service on a 4 hour flight. That's ridiculous. No check in counter. Just a sea of people fighting for kiosks to self check in. Bad enough there's no more ticket agents, they could at least have an organized line."
Pros: "This flight kept getting delayed and after 5hrs of delaying and sitting on the plane, we were told they are unable to locate the pilot. I never want to fly with United again."
Cons: "The several hours delayed flight made things inconvenient"
Pros: "Crew members were very nice despite the delay they were able to bounce back with warm smiles"
Pros: "To say, its been over 20 years since I've flown, everything was just fine."
Pros: "Everything met my expectations"
Pros: "The staff were friendly except when they threatened to kick people off who had large carry ons."
Cons: "The staff threatened to kick us off the first plane from aspen to Chicago because the plane was booked for every seat and overstuffed. The staff said if we couldn't fit our carry on onboard then we would have to take the next flight out which there wasn't one because of a snowstorm. The carry on was a regular backpack and almost didn't fit in the tiny space available for us. Also when we were on the plane the seats were made out of legitimate plastic and hurt my back on the 3 hour plane ride, and the space between seats was so cramped my legs were pushing up against the seat in front of me and I'm only 5'10" so that's going to be hard for your 6'0" and higher people. Also the plane lost my $800 snowboard and sent it to denver instead of Birmingham the kiosk service person has one job it's not that hard to stick on "Birmingham" on the label. I think I deserve a refund for this flight."