Good check in process Poor information on payments at Lima airport
The way the Pilot made all announcements, specially the way he congratulated the entire crew as the best team ever, making a comment that due to them they were able to shorter the delay to the destination. Amazing flight .
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
We didn’t have any entertainment. I tried to go online without success. The airplane was extremely cold and they didn’t have blankets.
Delta has an outstanding service. They are courteous and punctual most of the time. The flight departed a half hour late but we arrived 15 minutes early.
We boarded so late it caused us to miss time at Foz. No real information was provided to the passengers waiting.
The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.
The sits were very hard and after an overnight flight my back was hurting. The food was very bad and poor quality, I was very hungry but I could not eat the food, I tried but the it was so bad , I don’t think my dog would have eaten it either. No kidding?!!! The Crew was lovely, the bathrooms were spacious and the entertainment was good. When I arrived in Madrid I was given the incorrect instructions by the woman who was at the desk for connecting flights information for LATAM airlines. Due to this I missed my flight and my luggage was lost. Consequently I had 3 passport checks and security checks in and out of Spain!!! The terminal T4 and terminal T4S are a different thing And they are very far apart. My flight was scheduled to exit at T4S and they send me to T4, I went to T4 they send me back to T4S and I had yo take a train and check in and out this time I was exhausted and wanted to cry. Eventually a crew member of LATAM felt compassion for me and saw my predicament, she said I had no time to go back to terminal T4 again so she rescheduled the flight. My baggage was lost and I had to go to try to find it at midnight. It was a real nightmare. Just thinking about it makes me angry. This Airport in Madrid is not easy to navigate, so please give people some real assistance and assurance. I SHOULD have not missed my flight There was plenty of time. It was miss information of people who don’t care, don’t read and don’t listen and unfortunately that is their job. Not happy at all
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
Tough flight with turbulence… I was told by a fellow passenger that it is common. Nonetheless, very stressful. Cordial staff.
I had two around 6 hours flight and they did not even offer water to us.
Flight on time, check in and flight attendants courteous and helpful. Smaller plane for international flights, tight space, no comfortable.
the boarding staff were incredibly officious. our carry-on case was borderline within dimensions but staff were not prepared to show ANY flexibility even though many others with larger carry-on luggage were allowed to board. we were understandably furious but the staff were incredibly disrespectful. we called the supervisor who eventually agreed to look on board the plane to see if there was room for our case (one case between 2 of us) and reluctantly agreed to allow us on. The staff on board were excellent though and realized we had been treated badly and were very helpful both in finding a place for our case, some distance from our seats, and helping us to retrieve it when we landed. We are regular travelers on Gol and have Diamante status and had chosen the better Conforto + seats, so we expected better treatment from the ground staff. Also the cabins are of a size that will only fit 3 cases of normal size with a large gap of about 30cm of wasted space. If our case were deemed to be oversize, which I dispute, the extra 1cm would not have made the slightest difference.
Pretty terrible, was unable to check out of a flight through the app. Could not check in to my flights with the app. Had to call customer service but they were not much help. Nothing on my itinerary said I had to check in with American Airlines when I reached the United States. I almost missed my flight. I had to run to the gate and get dressed in the tunnel. GOL seemed really unorganized at the desks for check in and took a lot longer than other airlines
American rescheduled with GOL. An error was made that caused significant issues including nit being able to checkin not having assigned seats, not getting seats together, arriving late, and the crew made no attempt to help.
Very bad organization to accommodate over compartment inside the main cabin. Crew was not helpful at all!
La aeronave estaba averiada, 4 horas adentro con diferentes problemas técnicos pero igual querían volar.
They are a mess. It appears they hired a third party to staff their check in desk and simply did not train them. I will avoid flying with them in the future. It took 50 minutes for them to check in 3 parties on front of us. On the way back. It took just under one hour for our luggage to show up...
Horário foi cumprido dentro do previsto. O lanche de bordo está muito ruim
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
I was not allowed to cancel the flight, customer service is atrocious
My luggage is lost and nowhere to be found, no response from airline
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
Sitting space was very tight, so eating was difficult. But everything else was good.
Need to pay for a cup of water. No food. Need to pay for headsets.
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
Issues with plane led to multiple gate changes and chaos. Very little communication from the ground crew led to cranky passengers.
They gave me an upgrade but charged me for my bag. I felt abused because this had never happened to me before with an upgrade with another airline.
I upgraded to businesses class. Because of that the flight was comfortable.
Boarding was late due to the company’s that cleaned the aircraft (very poorly done) and the catering company. The entertainment system was not working for this six hour flight, uncomfortable seats in business (barely any cushion or recline). The airline staff is very good but the planes are horrible and not well maintained.
Avianca is not what it used to be. So disappointing
Excellent flight and one of the smoothest landing I’ve ever experienced
Kiwi is the worst, I couldn’t flight for work, Kiwi kept 100% of my money (they didn’t even return the taxes) I will not buy with kiwi again
The airline doesn’t provide nothing To their customers. No water , no food , no any drinks, no any kind of entertainment for free or at least paid with money cash currency . They sell some basic goods only credit card . Shame for an old international long distance trip. Never again .
Definitely my worst experience. We booked a flight JFK - Cartagena with a layover at Bogota. My partner and I were on time for the boarding at 10:55pm. We were about to enter in the plane, literally, when one of the officer from the airline Avianca, took the passport of my partner to apparently « looked at his luggage reservation ». It made no sense, first the luggage was under my name, and then we went through all the controls at the airport. The person went back to the gate inside the airport, I followed my partner. The employees from the airline were rude and disrespectful. They were not explaining us what’s was going on. After 5 minutes of silence treatment. They told us that my partner was intoxicated (it was absolutely not true, they never conducted tests btw) and he couldn’t board in the plane and he will take the next one. They didn’t late us coordinated the trip, and not even let us say goodbye to each other. I was forced to take the plane to bogota and my partner to stay in NYC. It was traumatic. My partner had to wait 6h in the airport (night time) and he had to pay an additional ticket even tho the employees mentioned he was going to take the next flight. We are going to file a complain. It’s unbelievable. First and last time I will ever use this airline. I do not recommend.
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
My international flight from LAX to Argentina had one free check in bag included in the price I paid, however your crew in LAX made me pay $95 USD to carry it on! Please note I had only on small size luggage (carry on size) and one backpack. I demand my $95 USD back that you guys charged me illegally in LAX.
