2 hours delay on the plane causing us to miss our connection
Pros: "Food and drinks!"
Cons: "Nothing, it was great"
Cons: "There is no free beverage service, let alone snacks or meals. Some tickets do not allow you to pre-book a meal and there is no way to buy a hot meal even in a 12-hour flight.leg room is a bit small and carry on restrictions are getting lower all the time."
Pros: "The crew"
Cons: "The kosher food"
Pros: "Crew was amazing—efficient and kind. Loved the seat space"
Cons: "Nothing. All good"
Pros: "The best landing of a commercial aircraft I have ever experienced in my 74 years and in half a century of flying across the globe, took place in arriving at the Madrid airport with this Aegean Airlines flight. I had to ask the airline hostesses the names of the pilot, and they were two pilots flying"
Pros: "Good on business class was amazing and the staff was always ready to help with any questions."
Cons: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Pros: "Ground crew and cabin crew were very helpful and efficient"
Pros: "Good pilot."
Pros: "Aegean is a fine airline overall"
Cons: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Cons: "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."
Pros: "Crew was helpful and polite"
Cons: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Pros: "We didn’t crash."
Cons: "Everything else."
Pros: "Flight crew and personnel at check in were excellent and professional."
Pros: "Seats and the leg room"
Cons: "Vegetarian food"
Pros: "A like everything of barcelona"
Cons: "We boarded late and had to sit on the runway for quite a while. Ended up leaving more than an hour late."
Pros: "The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean."
Cons: "Flight was delayed 30 minutes"
Pros: "Great service. Friendly staff"
Cons: "Everything was great"
Pros: "The food, crew was nice and polite."
Cons: "Didn't have any entertainment"
Cons: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Pros: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Cons: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pros: "This flight was great."
Pros: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Cons: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Pros: "No surprises. Routine flight."
Pros: "The crew"
Cons: "The changes in gates"
Cons: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Pros: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Cons: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Pros: "Very bad"
Cons: "All the team"
Pros: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Cons: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"
Pros: "I love airlines where you can drink wine with your food."
Cons: "Everything was good."
Pros: "Clean, smooth, on time"
Cons: "Food was not interesting"
Cons: "My luggage was broken and Aegean was not helpful in resolving the issue."
Pros: "fare & connection time"
Cons: "Check in opens 2 hours before the flight"
Cons: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Pros: "The flight was great. The staff was nice. Everything was great!"
Cons: "I didn't realize that we could of brought on our bags for free."
Pros: "I was surprised about the food, it was exellent."
Cons: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"
Pros: "The flight crew were very friendly and gorgeous!! And short flights!!"
Cons: "The boarding process was a little unorganized."
Pros: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
Cons: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
Pros: "Nice crew. Flight arrives before planned."
Pros: "Nothing, the most horrible airline with rude crew and unpredictable."
Cons: "At least be courteaous when your flight is delayed 3 hours"
Pros: "the flight was ok"
Cons: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"
Pros: "On board crew great."
Cons: "EasyJet crew were terrible and short staffed. Queues outside the gate entrance and not in the gate waiting area. They should have had staff to move people to seated and cooled area"
Cons: "Bad leg room, loud guests, bad boarding process."
Cons: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."
Cons: "gate closed 1 minute early so intern missed the flight"
Pros: "Easy jet always have got checking bag well points. Never had a issue at all. Seamless experience at Gatwick. Staff were polite and helpful."
Cons: "1 hour late both ways"
Pros: "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Cons: "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Pros: "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Cons: "Plane took off late because they didn’t have machine to turn plane on and let us inside the plane for an hour at 39C because air conditioning didn’t work"
Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"
Pros: "On time and very well organized"
Cons: "U have to pay for water"
Pros: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Cons: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Pros: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Pros: "Everything was good"
Pros: "Short flight"
Cons: "Just because I had my Cary on and a small purse I had to pay 47€ ... unacceptable"
Cons: "They just try and steal your money by making you pay for carry on bags at the gate. Seats are very uncomfortable and the cabin crew were very rude. Horrible airline."
Pros: "Paid for speedy boarding and it got us on the aircraft 2nd"
Cons: "No entertainment."
Cons: "Paid for handsfree but wa t allowed a lap top size bag despite phoning to check and being told it would be okay"
Cons: "I got much less than what i paid for. Never fly this airline again/"
Pros: "Arrived on time"
Cons: "Boarding was slow Seat was very uncomfortable, it is like they discriminate against tall people, leg space gets less and less by the year"
Pros: "Good flight, was delayed but we still got there on time"
Pros: "Had a good flight that was on time, can't complain."
Pros: "Nice crew, on-time flight"
Cons: "Delayed over an hour, no hand wash in the lavatory"
Pros: "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Cons: "Boarding process always feels more irritating than it should."
Cons: "Hostess who threw me out"
Cons: "Dealing with being overweight Seating was a bit tight"
Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Cons: "1h 50 minutes this time"
Pros: "Boarding was fast and easy. I was directed towards the rear if the plane so I didn't have to walk town the entire plane. I was offered to check my hand luggage in the hold for free"
Pros: "I enjoyed the Hummus and Falaffel wrap. Additionally the personal appearance and attitude of the flight attendants were great."
Cons: "Checking in for an EasyJet flight is always challenging because I travel predominantly on Delta(Sky Team) or American Airlines(One World) and I am Diamond Medallion or Executive Platinum respectively. I am allowed 3 bags at 70 lbs, however I am aware that most European Airlines only allow 23 kilos. EasyJet has lowered their allowance to 20 kilos causing me to have to repack in th middle of check in and move items over to my carry on. It is just a big headache and really puts a damper on the travel mood especially for the price of the tickets. Additionally the seats did not recline."
Pros: "Fligh attended were so friendly."
Cons: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."
Pros: "left and landed on time"
Cons: "Really slow and chaotic boarding. Bad cabin crew"
Cons: "The airport staff clueless. The flight attendents were terrible, one guy wouldn't stop talking about himself and how great he was. the plane was cramped and smelled."
Pros: "Absolutely nothing!"
Cons: "Pathetic website. Charges for everything other airlines provide upfront. Unable to reach their customer service call center or chat room which were always unavailable. I will not fly with their f**ked up service again."
Cons: "Did not see in kayak that no baggage was included and also could not add luggage. Went to the airport with time enoight to do it there annd they charged me €100 for a bag and skis. They say no baggage was included and adding in the airport costs more. When said i did not see the baggage option in kayak they told me i first have to book in kayak, then go to easyjet. Com and modify the booking to add luggage. So easyjet ends up being all but easy. I enden paying 180€ instead €80 for this reson."
Pros: "With an obvious broken foot, I was first ignored and rudely spoken to by the gate crew. I wanted info on preloading and was dismissively told to wait for boarding. Finally, when boarding was about to start, a new agent appeared who cheerfully helped me and other disabled passengers. I was able to board early...that's the one good thing."
Cons: "My check in experience was horrific! Because of my broken foot I cannot walk long distances and had requested assistance. The agent check-in told me I had arrived too late for assistance and it would not be available to me. I almost started to cry because the gate is so far away. It was with the help and kindness of two strangers in line that I was able to get a chair and be wheeled to the gate. I had arrived one hour and 45 minutes prior to my flight but was told I was too late for assistance. After the check-in agent gave me the information she completely ignored me! I wish I had her name."
Pros: "Went from A to B."
Cons: "They charge for bags, first flight was overbooked so we almost didn't get on, the people at the gate had no interest in being even somewhat sympathetic. It would be nice if at some point during the check in process or ticket buying process were told that we can only bring one carry on so my girlfriend and I aren't scrambling to fit everything into one bag outside the gate. Also the crew took our coats from us when we had them on our seat because they said they needed to stow them, which makes no sense. I would not and will not recommend easyjet to anyone."
Pros: "Everyone was so nice and friendly....lovely!!"
Pros: "Everything but the constant delays of these flights on Sunday evening . Last Sunday had the same problem and the invoked cause was traffic are barcelona airport."
Cons: "Recurrent delay"
Pros: "Flight went well, staff was great, there was a class on a type of field trip that made boarding difficult but other than that everything was fine"
Cons: "This is the only airline that counts the handbag as one piece of carry-on. Since I had my handbag and one piece of carry-on luggage (size and weight as required), I had to pay €60 to take my luggage in cargo, not even in the cabin. I'm very disappointed I paid for the luggage more than I paid for the airfare"
Cons: "The Queues at the airport were AWFUL"
I appreciated that they explained why it was delayed. The boarding process was a little complicated. People in line already who were not part of Group 1 and then you have to move around them and struggle to get to the real line.
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "The flight experience was pleasant!"
Cons: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Pros: "Save you money and avoid this airline."
Cons: "Complete overhaul of the company."
Cons: "3 hours delayed due to a mechanical problem."
Pros: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Pros: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Cons: "To have not flown with Norwegian"
Pros: "The crew was nice."
Cons: "The flight was delayed."
Cons: "Late as per Vueling fashion"
Cons: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Cons: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Pros: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Cons: "Boarding seemed to take and incredibly long time."
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Pros: "Quick, cheap, and convenient"
Cons: "Like riding a park bench through the sky"
Cons: "I was informed upon arriving that I was on "standby" for a flight I'd booked weeks in advance, and told the reason was I had not paid the surcharge to reserve a specific seat, and Vueling oversold the flight by 10%. Not cool, Vueling. Also the flight was almost an hour late taking off."
Pros: "It was a very efficient flight. On time"
Cons: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Pros: "Good timing, efficiency"
Cons: "boarding was slow"
Pros: "Plane looks new and clean."
Cons: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Pros: "Good price"
Cons: "Baggage took far too long"
Pros: "Assigned exit seats to us"
Cons: "Rude staff, grabbed my shoulder to ask a question instead of just asking verbally, not allowing us to bring carry on bag, etc."
Pros: "The flight actually got me to my destination"
Cons: "I asked for priority boarding at the counter since I’m pregnant which they agreed to. They advised me to wait for the priority announcement to board first. That did not happen. They simply let everyone on at once causing a stampede. Flight was delayed. Flight had no AC until almost take off. Smallest amount of legroom I’ve ever had in my life."
Pros: "Comfortable seats"
Cons: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Pros: "The seats are good"
Cons: "They keep revising the plane departure time on their website/app but refused to announce changes in the terminal. Kayak sent me 10 updates about the scheduled departure. The airport had the initial one and no more"
Cons: "The flight that was suppose to leave at 3 pm only took off past 11:00 pm"
Cons: "The worst flight in my life"
Cons: "They delayed our first flight - and forced us onto our connection even though we knew our bags wouldn’t make it - and were completely unhelpful to us once we got there as to where our bags may be."
Cons: "A bus ride is more comfortable than a vueling flight"
Cons: "The second time in one month that the planes takes off with almost an hour of delay without anyone giving any explanation"
Cons: "being subjected to a 15 hour travel day and missing an entire 1/3 of my 3 day vacation"
Cons: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Pros: "on time arrival"
Cons: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Pros: "Easy boarding and smooth flight."
Pros: "Comfortable chairs, clean airplane"
Cons: "Flight attendant had a bit of an attitude. Bad day, perhaps."
Pros: "Good cheap no frills price"
Cons: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Cons: "Flight was late. Lost my luggage"
Cons: "It was late and no one told us anything... until we were close to landing that's when the pilot told us why they were late one hour at the gate! unacceptable!"
Pros: "Very cramped, slow and luggage lost."
Cons: "Very cramped, slow and luggage lost."
Pros: "Cheap, comfortable enough"
Cons: "Waited 1 hour at baggage carousel before bag arrived: trash was in the seat back pockets when we arrived"
Cons: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Pros: "Quick and easy all the way."
Cons: "Terrible service. We flew with a connwction. After 2 hours delY they told us that our next flight was cancelled. That was not true"
Cons: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Cons: "You should fly according to the schedule although you arrived at Barcelona on faster, but I think you should fly base on the time at the ticket. Thank you."
Cons: "They charge extra for everything! Who can print their boarding pass while traveling?! And there’s no way to print it well in advance. The seats were very uncomfortable and not one staff member smiled the whole time. I won’t take the airline again no matter how cheap it is"
Cons: "Very long wait for baggage pick up Overall it was adequate and safe"
Cons: "Dishonest airline. Never taking it again."
Pros: "Only option available at the time. I would not have flown Ryanair if there had been any other airline flying the route in the time slot. Actual flight was fine, but the process from booking the flight to gettin aboard was horrible."
Cons: "Rayanair made the transaction as difficult, uncertain and unpleasant as they could. From the moment the booking was complete, a series of email demands, warnings and impossible conditions ensured that it was never clear whether we and our baggage would get on the flight. The initial price was unreasonably low and the eventual cost was twice what was quoted but it had to be paid as a series of penalties over several days. The contract staff in Athens were clearly demoralized, embarrassed and apolgetic, but had no flexibility to resolve issues in a reasonable way."
Pros: "No si Long Time in prepratives"
Cons: "Boarding was late."
Pros: "On time"
Cons: "Not smooth landing"
Pros: "the pilot didn't care about landing, it was the worst landing ever"
Cons: "the pilot didn't care about landing, it was the worst landing ever"
Pros: "it wasnt that turbulent and great staff"
Cons: "Excessive price for a check in luggage. It is ridiculous. Outrageous."
Cons: "They don't tell you there isn't a bus or transportation to the airport, when I got to where they said to go there was no bus, either go back to Paris and take a bus so I just flew with someone else... not impressed."
Cons: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Pros: "Good leg space."
Cons: "Charging processing fee if checking in is not done online before you arrive at the airport."
Pros: "Onboard staff was friendly. Flight was on time."
Cons: "We didn't check in online and were charged almost $300 at the airport. The only time the fee was mentioned was in an email that was sent two days ago. We were already on vacation!!! And the message went directly to the SPAM folder. Ridiculous policy that was not clearly stated. We were held hostage...even though we already paid for our flight, they wouldn't give us a boarding pass without paying this new, unexpected amount of money. Ryan Air was not clear about this policy...we went back and looked at all communication from them. Kayak was not clear either, so we will be looking for a refund!!"
Cons: "The flight had over 1 hour delay. After we left the gate, the company kept us in a hall without air condition for over 20-30 minutes in a space where the temperature was over 40 Celsius! Priority boarding is a joke- you pay for the right to be boarded first in the bus that takes all the people to the plane. Guess what? This means that you pat for having the privilege to wait in the owen! Shame on yoy Ryanair!"
Pros: "I thought the flight crew was welcoming and friendly."
Cons: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Pros: "It was cheap"
Cons: "Flight was 1.5 hrs late. They charged for everything, even a drink."
Pros: "The Price"
Cons: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Pros: "Getting off the plane after we landed."
Pros: "The flight left on-time. The plane had 2 entrances so that helped with boarding."
Cons: "Seats didn't recline. No entertainment of any kind."
Pros: "Nothing. Rude staff. Charged me 20 Euro to obtain my boarding pass"
Cons: "Worst experience I have ever had flying."
Pros: "Not much after having to pay 200 extra euros"
Cons: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Cons: "i tried to check in online but could not do so on the website. i added the app and checked in. The app informed me that this was not a mobile boarding pass which I could oinly get from the web site which wioud not work on a smart phone. At check in counter, I was charged 100 Dirham ($10) to get a hand scribbled boarding pass. I got a series of anxiety inducing emails before the trip which were completely unnecessary."
Pros: "It was smooth, operated well and on time!"
Pros: "on time, friendly crew, well organized"
Pros: "Crew friendly."
Cons: "The website is impossible. It appeared to process my bag payment only to find out it didn't. Address options for USA don't include my address so it won't process my credit card. Online chat "help" asked me to try several things, none of which worked. Paid for bags at airport for twice the price and told how to avoid it on the return flight by cashier. Of course that method didn't work either. Would not process the Paypal payment either. Hard to believe that all the online issues are not at least somewhat deliberate so they can bill more at the airport."
Cons: "Environment not clean and sloppery service"
Pros: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Cons: "seats are too crammed and uncomfortable"
Pros: "Flight was good."
Cons: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Pros: "Cheap prices"
Cons: "Our flight was cancelled the night before we were to leave and there were no flights available until four days later to our next destination. We got a refund but per EU laws, they should cover the price of our new flights."
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Loved the crew! Super friendly and funny :)"
Cons: "Nothing in particular...all was expected for a budget airline!"
Cons: "Over charged and charged for boarding pass"
Pros: "Arriving alive"
Pros: "It didn't crash."
Cons: "18 euro per boarding pass. Apathy of employees."
Cons: "It wasn't mentioned that you cannot check in at the airport but you have to do it online. We ended up paying €55 euros for the check in even if we dont have check in baggage at the airport."
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Pros: "The only thing to like is that it gets you from point A to point B - very low bar."
Cons: "Not that cheap, and it includes nothing. Ends up becoming expensive with all the extras. At checkin I paid extra for priority boarding and no one ever called the priority boarding at the gate. They started general boarding immediately and there were so many people in line already we basically had to approach the counter on the side to ask, and they looked puzzled, like they didn't even know anyone had paid for priority boarding. Thats when they also realized the counter upstairs made a mistake in not stamping our boarding passes after checking our passports, so we had to go elsewhere to have our passports checked again, so ended up boarding late. We checked in online to avoid the €45 charge but didn't have a printer and they wouldn't accept our mobile boarding passes. So the worst part was they wanted to charge us €15 for printing our boarding passes at the airport. Thankfully a kind airport information employee was willing to print them for us. You also have to pay to get a seat assigned if you are traveling with others. A nightmare of an airline."
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Cons: "The check in online. I don't understand the wisdom of charging a fee to do a normal check in"
Cons: "18 hours delay , poor communication"
Cons: "I arrived at the Athens Airport 3.5h in advance. I tried to check in online. The ultimately unworkable airport wifi meant that I spent about an hour trying to get to the Ryanair website. I found an internet kiosk, only to find out that the fact that I am Canadian prevented me from checking in online. I got in the very long line to get to the Ryanair service desk and print my boarding pass, but by the time I got to the desk, I was 2 (two) minutes after the 2h boarding period limit. As a result, I was charged over twice the cost of my ticket, simply to print a piece of paper confirming the reservation I had already paid for, and had proof of in my email inbox. I am understandably outraged. I am telling everyone I know to avoid Ryanair in favor of other low-cost carriers."
Pros: "The flight was comfortable (short flight from Athens to Rome). The boarding process was a little chaotic but everyone made it through alright. There were too many passengers and not enough attendants to keep order."
Cons: "I do not understand their carry-on baggage rules and regulations and how they choose which bags should be allowed on the plain or not. We have two small carry-ons that are perfect for every other airline we have ever flown on (and we fly a lot) but we knew they did not follow Ryanair's policy so we paid about $100 (two times as much as the flight cost us) to check our bags. However, we got to the boarding gate and there were a lot of backpackers there with bags as big and as heavy as the little girls carrying them and the attendants didn't even look twice. These bags took up a whole cabin bin by themselves and the girls could not lift them without help. The bags had to forced into the overhead bins and still barely fit. However, I watched as the attendants demanded that people check their (much) smaller roller bags in the metal luggage measure and then turn them away because the back didn't quite fit. Our bags could have easily fit in the overhead compartments and yet we paid a lot of money to check them because that is what their regulations stated. I guess the determining factor is, can you carry it on your back."
Cons: "Ryan Air never told us we had to have our own boarding pass without the extra charge. We got to the airport and one of the attendees lied to us and told us we missed our flight when we clearly didnt because I checked online and we got there 7am and we were printing out our boarding passes but people we knew on the flight did not even start boarding at the time, Thinking we missed our flight we were forced to buy extra tickets for an hour later and wasted the money we had for our first flight going there. Truly disappointed with kayak as well."
Cons: "People cutting the lines to board, and the staff not caring."