Cabin crew were absolutely fantastic. Couldn’t have been more helpful to me and my twins and family. Great crew!!!
Internet not working during the flight - what a big miss!
The crew was awesome. There was a school group of about 60 14 year-olds. The food is standard greek fare, Baklava was pre-packaged like it would normally be sold in a vending machine, and it was the highlight of the meal. Plane was in great shape, and seating was like a any A319 you would experience at a national-level carrier (i.e. not like Ryan Air). Like many European airports, they bused us to the plane, so the process of boarding groups is useless, and not well understood by infrequent travelers.
Every one was attentive, the food was really very good . All and all was an excellent experience .
It was a short flight. It did leave about 15 minutes late but other than that everything went well!! There was no food service or entertainment so can’t comment on any of that.
Not good, the seat was broken and the middle seat table was not lowering, no option on the food, despite the business class wasn’t full. In the menu offered they had fish or chicken, no chicken available when was my turn (seating in raw 2!)
For a quick trip to athens they did a great job plane was spacious, and we boarded quickly.
it was hard to find the check in at the airport no signs food was average
Was grateful that this flight was held for us as we were late from our prior flight.
Lovely experience with Aegean. The crew felt with some extremely rude customers with professionalism and poise. The flight went off without a hitch and even landed early!
My screen was broken so now movies, etc, but I didn’t really mind. They did work on it, so good effort on their part.
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
The Turkish was good . I had a problem with air Transat terrible experience for me
Very good. A lot better experience then I expected for an economy flight.
The flight crew were very good, polite, and professional. Unfortunately, the rest of the experience left much to be desired. The food was extremely bland—almost tasteless. We chose the non vegetarian .The lasagna was just plain pasta with a tiny garnish and no seasoning. It felt like eating starch only, The bigger issue was with luggage and space. We boarded with three tickets, and while the seats in front of us were nearly empty, all the overhead compartments had already been filled by passengers boarding to the back. This left us and many others with no overhead storage for our carry-ons. Our bags couldn’t fit well under the seats either, which meant we lost the little legroom we had. The result was a horrible, cramped experience—sore knees, no space to stretch, and no way to rest or sleep comfortably. According to the crew this was a rather normal thing. It is obviously normal that people board with handbag and carry on but they should be only allowed to use their overhead compartment and under their seat not the way it is managed that all the spaces in the front of the plane being occupied by the people sitting way back in the plane.
Everything was horrible. On the day of my departure, I was denied check-in and boarding because my reservation only showed one of my last names, while my passport contains both. This minor discrepancy could have been easily corrected, but I was informed that no adjustment could be made. As a result, I lost not only my outbound flight but also my return flight and had to purchase a new ticket at a significantly higher cost.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
The crew were polite and courteous. The Pilot did an excellent landing. It was very smooth and gentle. My only regret is that I was charged twice for my luggage . The attendant gave me no receipt . I didn't realize until I was about to board. How can this be resolved? Thank you.
My new suitcase got busted when I arrived at Toronto , two of the wheels are broken and can no longer be used , I am very disappointed over this situation but the flight and service was awesome .
I really liked the club service, the temperature was ideal, the flight attendants were so warm and friendly and accommodating the bathroom was easy. Great flight.
Flight was delayed for over an hour making our connecting flight impossible to make. No notification that we had been bumped to another flight. Was told my bag would stay at the airport. Got to my hotel and got notified I needed to pick it up. Come all the way back to the airport to find I didn’t need to pick it up and the app glitched. They did at least put me on the next available flight. No offer for money back or compensation for time lost due to being home a day later. No compensation for food as it was only good for anything in the airport. Not outside it. They did at least book the hotel and the gate agent was very helpful. But I did not appreciate them giving my seats away to stand by people while I was sprinting through the airport to try and make it to a flight I was late for through no fault of my own. If they did not let stand by on I would have been on my flight as they did allow two people before me on
Seats could be slightly more comfortable otherwise flight was good but
Many of staff seemed unfriendly. Food was not good, and of course the meat option ran out for the back of the plane. Staff came by to pick up trash/things rarely. Deboarding and boarding were exceptionally slow (probably customers' fault) and it took almost 30 minutes for luggage to appear. Conversely, on the way over (Toronto to Vienna) I had the best meal -some king of chicken- that I may have ever had on an airplane.
Boarding needs to be organized. There were 3 lines and much cutting off!!
Boarding a disaster. People need to be told not to line up before area called. Crew had not even boarded and walkways were jammed
It was canceled twice in a 4 week timeframe, the second time was one week before my departure. So I canceled the whole flight and got a refund and went from San Francisco to Athens with Condor
Why is the flight so dirty and crunched when we pay close to $2000.? At least put back the paper behind the head for cleanliness? The bathroom is basically an outhouse in the air. Ok not much you can do. The food is ok but maybe keep it finger food-fruit, sandwiches? I asked a female flight attendant what kind of milk was for the coffee and she snidely said, cow’s milk,” and was unfriendly! Overall, it was a typical flight and thank you! It got me to my family!
The check-in process in Athens was a complete nightmare. I did the online check-in and proceeded to drop off my baggage. I waited in line for about an hour. It was ridiculous. The line was so long that the start of the line extended well past the dividers so it was hard to tell where the line started. People were getting in the wrong line because it was hard to tell which line was which. There were 2 lines: one for people that checked in online and were just dropping off their luggage and a second for people that needed to check-in. The line for people that did not check-in online was actually FASTER. So essentially you were worse off checking-in online proving that no good deed goes unpunished. I finally got to the front off the line and got checked-in.
I had a flight from Athens to Minneapolis with a layover in Toronto. Day of the flight I was notified my connecting flight was cancelled. No “we will provide a voucher,” no reason, just cancelled. Upon checking in, the agent informed me to pick up my bags in Toronto and check them again the next day as the first leg of the flight was still commencing. The flight was bumpy, surrounded by screaming kids and generally cramped (the braces for seats in front of us were offset, so it was not possible for two adjoining passengers to place hand luggage under their seat, thus mine was under my feet the 11 hours we flew), but the flight crew was great. Upon arriving, only one of my bags came out to be collected. After notifying AirCanada staff about my situation, I was told my other bag would go to Minneapolis the next day, and they don’t have a way to access its status or location…ok, I’ll have some optimism and hope. Next, I was told there were no rooms available for a hotel voucher due to my cancelled flight, and that I should pay on my own to submit receipts later. So I secured my own room and got some rest. Instead of putting me on the earliest flight the next day, I had a late departure and waited at the airport for 7 hours…until I was told my flight was delayed 2 more hours. At least the flight wasn’t cancelled and I made it. Yet still my luggage didn’t arrive. Somehow despite tracking, no one can ever tell you where your bags are. After filing a lost luggage claim, which I received no file number or anything that would allow me to even approach tracking it, I made my way home. In attempting to contact AirCanada about compensation or baggage, one may as well give up. I waited on the phone for 90 minutes before I hung up, sent an email and contacted them through socials. While they haven’t responded, at least my bag finally arrived. I’m not holding onto hope I’ll be compensated for the extra 400 dollars paid because of the cancellation. When I book flights, I am comfortable paying a bit extra thinking I’ll be in more reliable hands, like what I thought AirCanada to be. When did it become the norm for all airlines to be so ridiculous in what they charge, the lack of concern or service they provide for customers, and the impossible access we have to communicating with them? This, to me, is wild. Consumers are being cheated and deprioritized with travel nowadays. This is the trend. I’m sad to see AirCanada having fallen into this trend.
Boarding a 250 person aircraft is never fun. Air Canada did this with as much finesse as possible under the circumstances. On this flight, (10 hours actual air time), the crew was great. Of especial note is one of the stewards named Colin. He was cordial with every passenger encounter even those that could have turned bad on such a long flight. Air Canada really needs to get their ground crew to work with the flight crews. Their on time performance is horrible and their baggage handling is extra horrible. Lost bags on our outbound leg to Greece, and late arrival and missed transfers for many due to baggage handling delays.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.
Cancelled flight, that morning! But got us on an Air Canada flight!
