Cons: "Boarding members kept me for no reason to my Cary on bag"
Pros: "Great crew. Quick service."
Cons: "Plane is a bit older with tiny tv screens."
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Pros: "Leg room was amazing, WiFi was great and entertainment selection was wonderful."
Cons: "Our flight was delayed about 30-45 minutes. Would have been perfect if on time."
Pros: "I slept throughout the flight."
Cons: "I did not experience any disturbance."
Pros: "Seats were ok"
Cons: "Overall the attendants need to be more friendly. It seems like they are always on a defensive mood, specially the ones at the JFK airport. Also, we ended up arriving about 7 hours later then scheduled."
Pros: "Great entertainment, good snacks, attentive personnel that go beyond their normal duties to make your flight pleasant"
Pros: "All my needs were met, but at times I did feel like staff were perhaps “inconvenienced/annoyed” by my frequent requests for water. I drank alcohol and thus wanted to stay as hydrated as possible. Also, the seat belt thing/issue. FAA or someone needs to review and update the bathroom policy. Consuming water is vital for our bodies and we need to be in situations that allow us to do so and also allow us easy access to flush out our toxins/liquids."
Pros: "In flight entertainment, complimentary snacks, wifi"
Pros: "Crew was not courteous. Flight delayed by 6hrs. Further delay because flight attendant was not at the gate"
Cons: "Better connection"
Cons: "Nobody speaks english. Announcement also in Portuguese. Very difficult for foreigners. Gate people are awful."
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Comfort in seats and friendly service"
Cons: "TV movie music"
Pros: "Nice leg room"
Cons: "Flight was delayed so it made our arrival time closer to 3am. Sleeping was almost impossible on the flight because the lights kept flickering on and off."
Cons: "There was no one sitting on the chairs behind us. We asked the attendant if we could sit since our sits were full. Anyways hope next time if the door is closed and passengers are tight they could sit on empty sits ."
Cons: "The door wouldn’t open once we arrived in Detroit"
Cons: "No complaints. Would have been nice to have a breakfast but a simple snack was okay."
Pros: "Nice plane, amenities"
Cons: "Better information about perpetual delays - honesty about delay. Information to respond appropriately."
Pros: "The landing was excellent. The crew just okay , not warm or serving well."
Cons: "The movie too old movie and the device hard to use e.g. change the movie from channel 1 from first movie to the second movie. The attendant not give my request (water) until I need to walk myself to the back."
Pros: "Leg room was amazing! Polite crew. Clean plane."
Cons: "Had to wait over 1/2 hour on runway because there gate was not available when we arrived in Austin."
Pros: "The staff was very nice."
Cons: "We wasnt told how to use the tvs and where to put earbuds."
Cons: "The WiFi was not working on the flight down to Austin. JetBlue having free WiFi was a main reason I picked to fly with you. I was planning on getting some work done on the long flight, but could not and instead had to wake up early the next day to finish it. I understand there is only so much you can do about it and you do not want to hold up the flight because of WiFi. I was just disappointed."
Cons: "The TV did not work at my seat"
Pros: "I really enjoyed my flight. I generally fly Delta but I was really impressed with so many features this flight had to offer. Free television with movies and free WiFi. The staff was very friendly and the snacks actually were some of the things I get at home. I will fly jet blue in the future!"
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Pros: "JetBlue has always been decent. I like that this trip the flight was an easy board on and off."
Cons: "With all Planes now it seems the seats are for quantity and less quality. So it's fairly uncomfortable to sit in them. Plus when you have back problems that doesn't help. Cheap ticket will equal a cheap seat."
Pros: "Absolutely great leg room."
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Pros: "Legroom, free movies, and the crew members were courteous, and professional."
Cons: "They only offered chips as snacks; I wish there were really foods I could order."
Pros: "The flight attendant was very hospitable and nice The seats are comfortable . They treat you really well"
Cons: "Some of the i flight screens weren’t working as well as the bathroom . But the crew made up For it"
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Pros: "Been flying JetBlue for 12 years, they offer more for your fare than almost any other carrier. So happens they also are polite and efficient. A rare occurrence nowadays"
Cons: "Sat on the runway for over half an hour waiting for our gate to open up in Austin."
Pros: "My partner and I bought extra legroom seats we could sit together. They were expensive but nice. The crew was very friendly and tried to help with my broken screen/entertainment system. When the attendant couldn't fix it, she said she could offer me a cocktail but since it was 10:30 am, it was kind of hard to justify."
Cons: "It's a first world problem to have a broken personal entertainment system at your jet seat so, of course, one keeps these things in perspective. I mention it only because this flight was relatively expensive ... and I was really looking forward to watching The Greatest Showman. :-)"
Pros: "Steward service was awful. Took a trip from JFK to Austin, 3 hours, and never was served one beverage. I asked 3 times and they always forgot."
Pros: "Landed early and safe"
Pros: "Early morning departure from Logan creates a lot of traffic at terminal C. Boston hasn’t quite worked out the best way to handle the popularity of JetBlue. New checkin procedures just built att term C are a bit confusing, passengers self tag their bags and drop off. Overall, be generous with the time you give yourself at Logan. JetBlue embrar 190 to Austin is a nice plane. Clean, pretty quiet. Extra space is a good upgrade. Overall no big negatives, great carrier, with good people running the flight, with great equipment. Passenger space is great in more space seats, and among the best in std seats. Arrival in Austin is simple, great little airport."
Cons: "The night before my flight from Austin to Orlando, my flight got canceled. JetBlue could not get me to Orlando and I had to quickly find another flight to Orlando with another airline company. Very displeased with JetBlue's decision to cancel my flight the night before when no other airline company canceled theirs."
Pros: "the crew"
Cons: "the food is poor... there was delay."
Pros: "I was treated with empathy and compassion on my roundtrip flight from NYC to ATL. I suffer from severe anxiety and I am facing my fear of flying without medication and I expressed this to the staff and they were attentive to make sure I was okay. They answered all my questions and gave great advice about how to tackle my fear. Great job JetBlue recruitment and training."
Cons: "No one compliant"
Pros: "Very friendly crew."
Pros: "Crew and cleanliness were excellent"
Cons: "Late to take off."
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Customer service over the phone was amazing."
Cons: "I paid double to change my flight and then it was canceled and then had to rebook for another flight that was suppose to leave at 9pm but didn't leave til 12am. One of the worst days of my life"
Pros: "First time flying JetBlue today. Newer everything, more leg room, better snacks, free entertainment. Well done."
Pros: "it's the second time delta breaks my checked bag"
Cons: "it's the second time delta breaks my checked bag"
Pros: "Crew, movies, comfort"
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Free entertainment"
Pros: "Yes crew was great"
Cons: "More leg space"
Cons: "The flight scheduled was 1 hour 30 minutes late"
Pros: "Crew was awesome"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "They could improve the boarding process."
Cons: "Overall, a good short flight."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "Seats were comfy movie was great"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Flight itself uneventful"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Cons: "They lost my bag."
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "got to change my seat and have a spacious exit row"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "The flight was OK."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "Cabin crew was very polite helpful and friendly."
Cons: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Cons: "Missed connection"
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Cons: "No leg room, seats vastly too narrow"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Departure time kept changing."
Pros: "Crew was great & flight was quiet."
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Everything was good!"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Cons: "I had little leg room"
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "Nothing, flight was delayed 3 hours"
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Cons: "Snacks, non usable Wi-Fi"
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "I liked the wide and spacious seating."
Cons: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
Pros: "The on time departure and arrival"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Pleasant and helpful staff"
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Cons: "The flight was late"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Everything went exactly as scheduled."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "The flight was good crew members was nice and professional."
Cons: "Flight was cancelled"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"
Pros: "Flights were on time if not early-Excellent"
Cons: "E tickets or even itinerary should have terminals listed on E ticket LGA-got off at Am terminal B to find out I was leaving from C Had to take shuttle to C. Return to NY same issue-had to ask what terminal I was at To notify my driver once I was off the plane."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "No gluten free snacks"
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Cons: "Not allowed single single baggage,"
Cons: "No snack"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Friendly staff Smooth ride On time"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Pros: "The flight itself was fine"
Cons: "The multiple delays for takeoff and waiting on the runway once we landed since another plane was occupying our gate"
Pros: "The crew was very friendly and the tickets were pretty cheap in comparison with other airlines."
Cons: "The cabin pressure sucked. Frontier was the firsy time I had experienced air sickness and ear pain from flying, that was very unpleasant."
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."
Pros: "I dont like flying"
Pros: "The crew is really nice, attentive, and it's not hard to get their attention. They also don't bother you when you sleep and are overall quiet and courteous."
Cons: "Not knowing how long until we land. A quick "1 hour till arrival . . . 30min..." would have been appreciated."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "The plane was fine. We could have used Wifi"
Cons: "It took an hour to get our bags from baggage claim because they didn't have anybody working on the ground to remove them from the plane."
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Pros: "quick flight, smooth landing, honest captain"
Cons: "switching back and forth between gates, delay, poor preparedness, tiny seats, stewardess ignores you, poor cleanliness,"
Pros: "Boarding the plane was simple and like most other airlines"
Cons: "First and hopefully last time flying Frontier. Carry-on baggage charge of $60 per person at the gate and only $35 online...added bag online to avoid additional fee. Boarding was fine, but had to wait 45 minutes past take-off time for mechanic to sign off on all maintenance items for plane. All the while, the crew stood around and didn't make anyone aware of anything, almost like it was something that happens to them all the time. Very unprofessional and clearly not focused on the actual people on the plane. The flight attendants were chatting with each other like they were off work and NOT attending to anyone. Very poor crew."
Pros: "Good size plane. Smooth flight."
Cons: "Minor delay in Atlanta to work on minor plane issue."
Pros: "Good flight crew, courteous. You don't pay for what you don't need."
Cons: "The cost to check baggage, why not have 1 free bag, either checked or carryon. Not even peanuts to snack on unless you pay an absorbent price."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Pros: "The plane didn't actually fall out of the sky"
Cons: "Two hour maintenance delay, couldn't get the jetbridge to work on landing which cost another 20 minutes."
Pros: "Friendly and efficient staff, perfect landing!"
Cons: "There was no in flight entertainment."
Cons: "I don't like how you have to pay for Your first checked bag"
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Cons: "First time with Frontier. Website for purchasing tickets stinks. Was not clear on all the charges that they nickel and dime you with."
Pros: "Nice crew. Plane clean."
Cons: "On this long flight from Atlanta to San Francisco, a reclining seat would have been nice."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Pros: "You've got to be kidding me......"
Cons: "-a simple bag drop off was over an hour. It cost us only $30 for that. -no customer service to address the long wait times. No corporate emails or phone contacts. This means that they don't want to take complaints. Ps- there were 250 people in line...I counted 9 people calling customer service. I don't think any of them were success. -none of the kiosks were working at phx. I thought we were in the 21st century. -seats do not recline. Seats are uncomfortable. Food tray is tiny. And I do mean tiny. No water or soda or anything without paying for it. That's a bit unrealistic for a cross country flight. -Fees! For food, drinks, stowed baggage, carry-on baggage (what?), choosing a seat assignment (and I do mean any seat assignment ) -Frontier will never see this because they do not deal with complaints. Ps-I wasn't able to respond via Twitter. I didn't know if my cell phone was an issue or if Frontier blocked twitter feedback."
Pros: "Flight was ok. No turbulance. Pilots seemed nice."
Cons: "The crew wasn't very pleasant. I asked a flight attendant if any snacks or drinks were complimentary. She said "No because you got this flight for $100 or maybe even $200 off. I think you can afford a $3 snack". Ha! Why YES I CAN, but I don't want to give YOU any of my money based on that attitude alone."
Cons: "There were extra charges for the seat and my carry on. I will never fly Frontier again. No one likes hidden fees. What good is paying for a ticket if it doesn't even include the cost of a seat?"
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Pros: "At least the flight didn't cancel"
Cons: "Massive delay"
Cons: "The price on Kayak was deceptive: it said nothing about bag fees for CARRY ON bags. I expect to be charged for bags that I check, not that I carry on myself. Being charged $30 each way to carry on a bag is absolutely ridiculous. By adding $60 to my ticket, I could have done better with another airline. At a bare minimum, this fact should be disclosed when purchasing a ticket so that the fares can be accurately compared to each other."
Pros: "The flight was nice and I left and arrived on time."
Cons: "Something that I didn't like was, the fact that when I left Phoenix on frontier I didn't know that I had to pay $60. for a carry on that fit in the over head compartment until I was about to board the plane. That's when they announced it and there were a lot of surprised passengers."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Cons: "The flight was delayed by an hour but there was no announcement made"
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."
Cons: "Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!"
Cons: "Seats hard plastic and inhumanly closed together. Tray tables smaller than a car's sunvisor. I think Frontier should be called the Middle Passage airlines for how they pack us in. They make you pay for luggage, improved seat size, location, food and then ask you to tip your cranky flight attendant whom they seem to screen and select the most misanthropic applicants they can find. And then they try to sell you their credit card with a $69 annual fee. I watched and there where no takers."
Pros: "Comfortable Flight - On Time"
Cons: "Nickel & Dime-ing -- I would prefer one set price for everything instead of bag fee, change fee, seat fee, drink fee. ETC."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Pros: "18 minutes early to destination. Cheap base airfare."
Cons: "Charges for everything. Sodas and snacks are pricey. Stiff, uncomfortable seats. Very basic plane ride."
Pros: "The price was unbeatable, as I was only doing a day trip over a short distance."
Cons: "I'm glad that it was a short distance, after I got on the plan and saw what must be some of the thinnest seats in the industry, which I have not scientifically evaluated, but, I do feel free to express my opinion. I would not have liked sitting in this seat for a longer flight. Also, the smallest tabletop I've ever seen would not have been suitable if I had decided to open up my full-size laptop for use."
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Cons: "Actually the tickets were cancelled due to my wife"s (KARAMJIT K UBEROI ) sudden sickness and in spite of promise by your customer service to re credit to my Credit Card, later on denied the same .However a flight credit for the amount was provided to use within three months .We were harassed by making repeated faxes and make calls nearly dozen times."
Pros: "The flight was fast and straight forward."
Cons: "Paying for a carry on Seats do not recline No complimentary beverages Flight was delayed and we rarely received updates I understand that you charge for everything in order to offer better prices, but by the time the customer pays to bring on luggage, we are paying the same price as an airline that allows baggage for free with inclusive drinks, snacks and seats that recline."
Pros: "The flight itself was ok. I especially liked the humor the captain used while going through the routine safety explanation! Also, despite being delayed by about 30 minutes, we still somehow arrived at our destination city early/ on time."
Cons: "My girlfriend pointed out that you guys do not have air-sickness bags available."
Pros: "After flying Frontier Airlines for the first time with my 4 year old daughter, I was pleasantly surprised with my entire experience. The staff was very friendly and helpful at the gates, the flight attendants were amazing and both of my flights arrived earlier than expected!!! I will fly Frontier whenever possible!!"
Cons: "No airline miles for flying with this carrier, but for the price of my tickets and for the savings it didn't matter to me anyways!"
Pros: "The crew was extremely nice. The plane seemed clean."
Cons: "The seats were tight. Not much leg room. Very expensive to check luggage, $40!"
Cons: "Free snacks and movies and reclining chairs"
Pros: "The crew was fun!"
Cons: "It was all on point"
Cons: "Spirit Airlines is the absolute worst airline to fly on. The planes are old and uncomfortable. The flight was not on time and they charge you for snacks and drinks which should be standard."
Pros: "Crew was nice"
Cons: "There was definitely two roaches on the plane climbing above us."
Pros: "The flight crew was very courteous and professional. They made the flight very pleasant."
Cons: "I really do not like the callous attitudes of the personnel at the ticketing counter at the gate. The talk to passengers in a very unprofessional manner. This is not the first time I encountered this with Spirit airlines. The heightened baggage fees are utterly ridiculous. I also did not like that the seats were sooo close to one another and did NOT recline at all."
Pros: "Smooth flight it was perfect"
Cons: "It was supposed to depart at 5:45 but departed at 5:30 I almost didn't make it."
Pros: "the affordability and the friendly service.. easy to reserve on line..."
Cons: "cramp seats, the price for the food snd drinks...."
Pros: "It had some space"
Cons: "I did not like Paying $47 for a little tiny carry on"
Pros: "Flight was clean, not crowded, seats were comfortable. Flight was on time."
Pros: "I don't like that even water is to be purchased."
Pros: "Convenience of a direct flight to Atlantic City from Atlanta. Relatively low price"
Cons: "Costs of seats and cartons are excessive. Just charge for seats and carry on together or include in overall price."
Pros: "At one time I excused the consistent lack of customer service. I overlooked feeling simply like a number, for price but I was sadly wrong. Worse customer service on the planet..."
Cons: "I arrived at 5:40 stood in line not knowing more check in machines one the other side of where the customers stood. (Had the agent focus on us instead of being on the phone). Had check in on the drive there got there and was told I need two check in prior to 40 min of my flight. I said mam it's 5 min after if You try help me I'll make it. She sent me to another line, then they sent me to another line so he could say no refunds I should have read the fine print..... KICKER TO ALL THIS I MISS MY AUNTS FUNERAL AND THAT FLIGHT WAS DELAYED ONE HOUR... if they had pretended to do some customer service I'd have made my flight and her funeral."
Cons: "The overall visit sits arw horrible and the food is expensive"
Cons: "No bevs and extra for carry on bookbag. Ultimately Would've paid the same for delta."
Pros: "Spirit was having issues so at 5:20 am I got in line for my boarding pass. At 11:15 am I finally got it. Both flights had already left. I'm now waiting for make up flights. The whole situation was handled horribly, everyone was super rude. (There were two helpful people at the desks.)"
Cons: "The disorganized nature. We could have made the flights if we could have gotten our boarding passes."
Pros: "Had traffic and was late getting to the airport. Check in let me skip line and take my bag straight to the gate. Airport personnel got me through pre check quickly and crew at the gate took my checked bag. Made the flight by 2 minutes - in Atlanta!!!"
Pros: "Good, entertainment"
Pros: "Great crew and helpful people at the check-in, etc. My bags were ready for me during the interim time of the original flight and its rescheduled time."
Cons: "Weather problems first delayed the flight a couple of times and after a long long period of waiting in the airport it was cancelled. No control over the weather. However- with a only single Spirit representative person at at the counter helping all the others similarly affected- I waited about 2 hours in a very long line to have my flight rescheduled for 30 hours later. She was very professional. So, there was not enough staff to handle the problem and there were not enough planes or other flight options to handle the problem in a timely fashion. A 2 and 1/2 flight took me about 30 hours. Spirit works when it works... great for short flights, ususally! But it sure did not work for me this time and I will never fly Spirit if there is any time constraints or I can see any potential problems with getting to where I need to be in a timely and comfortable fashion."
Pros: "Absolutely NOTHING"
Cons: "They were deceitful about baggage allowed so I ended up paying an extra $150 t only to find out I didn't need to pay for 2 bags and could not get a refund. The counter people were worthless, rude and could care less about anything. The flight was 2+ hours late because crew members were late. I will never fly Spirit again"
Cons: "As noted above, my first flight was cancelled and Spirit was unable to get me to Atlanta for my second flight."
Pros: "The crew was phenomenal with a medical emergency that was happening on our flight. Seating get space, HORRIBLE !"
Pros: "It was a very terrible experience"
Pros: "SERVICE AT CHECKING"
Cons: "I will never fly Spirit again. Charging $55 for a carry on is the most ridiculous thing I have ever heard of. My $180 flight turned into a $290 flight. And when I tried to pay for my carry on ahead of time online it said my confirmation code was invalid. Be more forthcoming with your prices"
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Pros: "The flight was comfortable and enjoyable. We were late taking off and yet we arrived very close to our scheduled time. Baggage claim was very easy and quick. Enjoyed the friendliness of the crew."
Cons: "I had a very difficult time printing our boarding passes. I wasted 1 hr in front of a hotel computer trying to print the passes. Our password was never accepted. Alway "no match." Tried the only two passwords we use to no avail. I also called and paid for our baggage the night before our flight with a customer service rep, Carla, and when we got to the airport, the kiosk showed that we had not paid."
Pros: "The greeter was pleasant."
Cons: "The customer service skills, or lack of thereof by the agents, and particularly of the manager, Davell. I could not check in at the kiosk and had to see an agent, which took 45 minutes due to the lack of organization to tend to the people. Because of this wait I miss my flight. Everyone around me was upset about something regarding the airline. However, even though I had missed my flight already, it was my birthday trip and I was not going to allow anything to ruin it. I figured I could just get on the next flight which was a couple of hours later ( in my head this was possible). When I finally got to an agent she informed me that the next flight was at 8:00pm. I was not willing to wait, but kindly asked if there was a manager I could speak to. As a person with more than 10 years of customer service, and always finding a way to help people, I was hoping to catch a break. I saw the manager whom with zero empathy told me to get in line. Stating that "she was the manager and there was a line of people who all needed to speak with her". I did not like her response, but complied and got in line. After Ms. Davell "helped" one person she proceeded to go to the back. I assumed to a break room or her office. At this point I started documenting the chain of events because, I wanted to share my concern with the airline. Ms. Davell came back and talked to a customer on the side, (whom had not been waiting in line for over 40 minutes for the second time) I attempted to get her attention by saying (nearly shouting)"ma'am", but she kept walking as if she hadn't heard me. It was then that I asked another agent for the name of the manager, but when she said it I could not understand it, so I asked "how do you spell it?". This agent said, "I don't know". So I replied, "you don't know how to spell your manager's name?" she responded "no". Then I asked her for her name. She said "Alicia". I thanked her and I added her name to my documentation. Minutes later, Manager Davell came out again to "help" someone on the opposite side of the counter. I could not just stand there and wait anymore. So, I walked towards her, and after she "helped" that person. I expressed her my case, and without any kind of empathy or even falsely pretending to care, she said there was nothing she could do. She said the next available flight was the next day. Keep in mind that all this time Ms. Davell is looking at me straight in the face without even a fake smile , and with one eyebrow as high as her hairline. I was extremely disappointed for just the lack of customer service and very calm expressed it to her. I stated that as a manager, she was leaving me a lot to wish for. I added that I could not believe she was a manager. Her response, "ok" with the elevated eyebrow and an "I don't care" face. I then went to Delta and bought a one way ticket to Fort Lauderdale. Everything was completely different, and I regreted not booking my flight with Delta to begin with."
Pros: "The crew was nice. . If you are traveling extremely light (just a backpack or purse), Spirit is a good deal, but......"
Cons: "Travelers have to pay for water on the flight. Why not also charge a few bucks to use the bathroom while you're at it? The $55 for a carry on bag should be made more clear up front. Once you add in the a la carte costs, flying on Sprit costs the same"
Pros: "Low cost ticket"
Cons: "I had a very small carry-on and the attendant at the airport said I still had to pay a baggage fee because my carry-on had wheels. I ended up paying more for the baggage fees than the actual ticket."
Pros: "Not crashing"
Cons: "Took off 3.5 hours late due to "maintenance", on take off plane rattled, on descent, pilot wavered wings back and forth"
Cons: "Your website is not very user friendly We had a very difficult time.. As a first time Spirit flyer I would have appreciated transparency of information instead of sneakiness. Just be up front about your prices. The pilots are awesome flyers!"
Pros: "Quick boarding. Clean aircraft"
Cons: "Cost to check bag. My small bag cost $ 52.00 X 2. If customer buys a roundtrip ticket there should be a discount to check that bag on the return flight."
Pros: "Medical emergency concerning a passenger was handled quickly and effieciently. The crew was polite to other passengers and discreet with the passenger involved."
Cons: "Flight delay leaving Atlanta (did not involve sick passenger) and small seats. Also did not like charge for carry on luggage."
Cons: "On an Atlanta to Boston trip, they cancelled the flight an hour before takeoff, said we couldn't fly out until the next afternoon, and refused to help us rebook with another airline. I was able to rebook with Southwest at double the cost (and it wasn't even a direct flight). Spirit said the flight was cancelled due to weather but every other airline was still flying to Boston."
Pros: "Not much"
Cons: "The seating. This was the worst flying experience imaginable. I get that you're the cheapest airline and all but the little bit of money saved to have to sit in such an awe fully uncomfortable seat doesn't make it worth it. I will probably fly another airline next time just because of that"
Cons: "My flight left 20 minutes prior to posted departure time so we missed that flight. Our stand by flight that we got seats on were double booked. And our connector flight spirit decided to cancel and could provide no explanation. On top of all that after we drove the rest of the way spirit lost my luggage."
Pros: "It is a simpler approach"
Cons: "Flight delays are too long"
Cons: "Arrived 50 mins before my flight and was told it was "closed." Got absolutely horrible service and virtually no real effort to help me either board or find another flight. It was one of the craziest things I've ever seen. I would have very easily been able to make the boarding time based on the security line."
Pros: "The only thing I liked was the price"
Cons: "Because of your delay I missed my ride to my hotel did not have the funds to pay for a ride because my debit card is in my cousin purse coming separate because I forgot it so because of that I had to walk from the airport to the Elara hotel you very very much and I am still walking as I'm talking and I was not a form of purchasing the ticket that I would have to pay for baggage separate so I would never fly again with them I'm booked through or with kaykaI'll go straight to the airport myself"
Cons: "Needs more handicap assistance"
Pros: "There wasn't anything to like. The flight was cancelled and the gate agent disappeared. She said call or go to ticketing, back in the terminal."
Cons: "They refused to put me on a flight that would get me to my destination the same day. I was on a 5:30 pm flight and there were literally dozens of available flights. I finally got a refund on the Spirit flight and paid an exorbitant amount of money to purchase a last minute flight on a good airline. That new flight I bought had 21 people on board the flight but Spirit claimed there were no seats available. Good bye Spirit."
Pros: "Nice service by flight personnel, but poor support service (baggage processing personnel )."
Cons: "The overall flight was fine; however they lost my one bag. I arrived three plus hours early and only had the one flight. How do you lose a bag when there is plenty of time to process & ni flight changes? They called last night to say bag finally arrived & that they would deliver today. Just called & delivery person comes in around 11am and will call to coordinate. I can't just sit around all day waiting. That is why I rated Spirit Poor - for lack of customer service."
Pros: "Flight took off as scheduled and arrived ahead of time. Flight attendants were friendly and attentive. Good deal for the money."
Cons: "A free cup of water would be nice, but I understand it is part of the trade off for low fares."
Cons: "Spirit cancelled the first leg of my trip so I had to rebook with a different airline to try and make the connection. Spirit would not even try to get me back out to my final destination until 3 days later. No compensation offered."
Pros: "U suck and ur dumb"
Pros: "We had a lay-over, boarding and de-boarding was quick."