Great landing with the added problem of stiff crosswinds. We also arrived 20 min early!
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Flight attends are very friendly."
Pros: "Everything went smoothly, i had a good seat."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "They crew was extremely attentive."
Cons: "No tv screens and internet was shoddy."
Pros: "Nothing. I missed a family members funeral and no one at the airline cares. I ended up staying home because the flight was delayed 8 hours."
Cons: "Customer service didn't even try to find connecting flights and informed us that there were no other flights going to Phoenix. Which was a lie. I will never book with American again."
Pros: "Everything was good!"
Cons: "I had little leg room"
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Pros: "The greatest part of the trip for me was the smooth landing."
Cons: "I wanted a voucher ride but they only needed a few volunteers."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "On time departure and early arrival"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "Short flight."
Cons: "Boarding agents could use some customer service training."
Pros: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Cons: "The flight was late"
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Pleasant crew and flight was comfortable"
Cons: "Plane was a half hour late and had to run to catch our connecting flight"
Pros: "The flight was good crew members was nice and professional."
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "Inflight entertainment was awesome."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "I was upset with overall customer service"
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Cons: "Ride flight attendants"
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Cons: "Hour late crew rude"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "Pretzels and drinks."
Cons: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Pros: "Crew was very professional and courteous. Our plane landed early which is a plus"
Cons: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Cons: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."
Cons: "You need bigger tray tables!"
Pros: "Flight was on time."
Cons: "Seats were really tight."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Arrived 30 min early"
Pros: "It was comfortable clean I enjoy the flight"
Cons: "The stair his hips were really large and every time he walked by he would hit a bump everybody shoulders I mean I'm not discriminatory but that was a little much and he didn't even apologize it didn't even care so that was really bad"
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Pros: "Tickets were cheap and plane looked clean"
Cons: "Lots of hidden fees. Crew was not polite. Seats were uncomfortable"
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Pros: "Flight crew was good."
Cons: "Gate agents and the manager that walked up to embarrass me in Atlanta were a joke. Also you may think of hiring English speaking gate agents. What a joke."
Pros: "Easy check-in with app. Boarding by zone was smooth. The best part is that they send emails with with great deals, so the price was amazing!"
Cons: "There was no entertainment offered. No complimentary food/drinks."
Pros: "The cost first and foremost and the smooth ride."
Cons: "Of course the seats not comfortable thats about it I normally just take a nap dont need anything else."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Cons: "I don't like how you have to pay for Your first checked bag"
Pros: "Clean modern aircraft, friendly crew"
Cons: "The seats are very uncomfortable"
Pros: "Good fare prices for tickets."
Cons: "Seats don't recline."
Pros: "Polite crew clean aircraft"
Cons: "Hidden cost. Difficulty checking in on line."
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Pros: "friendly crew members"
Cons: "I was given a boarding pass that had the wrong boarding gate.I was boarding the flight from sky harbor Phoenix to AtlantaI. I almost missed my flight and nobody told the passengers the gates had been changed. I did not like that and felt disrespected. Yet I had paid for the flight."
Pros: "Paid for more room. It was enough. Glad I paid for it. The price kept going up as I was shopping seats (over the course of 20 minutes) the first time this was after the site crashed. Lame."
Cons: "Seat assignment pricing slowly tickin up as I check in seemed predatory. Baggage policy confused most people and made boarding slow. Rude worker. Everything costs $$$. Not worth the headache for the few bucks saved (I saved $20 at the end of day to not take Delta.)"
Pros: "Price, but because I had to check a bag, the price ended up being the same as another more comfortable flight which would have offered more amenities. And I had to jam my carry on bag (which is free on other flights) into my checked bag, or it would have been more expensive overall."
Cons: "The seats were horrible. Super uncomfortable and didn't recline. No free beverages on the flight which would have been nice to know beforehand since this was a 3+ hour flight. Frontier would have been a good choice for a 30 minute hop to vegas from Phoenix. Terrible choice for a long flight across the country."
Pros: "Nice crew. Plane clean."
Cons: "On this long flight from Atlanta to San Francisco, a reclining seat would have been nice."
Pros: "flight time"
Cons: "dated plane,carry on fee, had to check my CARRYON"
Pros: "Leaving and landing on time."
Cons: "Waiting forever while only two people did check in. The fact the carry on's cost more than checked bags or that they both cost so much."
Cons: "The two costs; one for checked luggage, one for carry-on"
Pros: "I really like the reasonable prices and the direct flights to certain destinations."
Cons: "I don't like the fact that your charged and extra fee for your bags at the gate. I also think Frontier should at a minimum serve snacks and a drink for free."
Pros: "You've got to be kidding me......"
Cons: "-a simple bag drop off was over an hour. It cost us only $30 for that. -no customer service to address the long wait times. No corporate emails or phone contacts. This means that they don't want to take complaints. Ps- there were 250 people in line...I counted 9 people calling customer service. I don't think any of them were success. -none of the kiosks were working at phx. I thought we were in the 21st century. -seats do not recline. Seats are uncomfortable. Food tray is tiny. And I do mean tiny. No water or soda or anything without paying for it. That's a bit unrealistic for a cross country flight. -Fees! For food, drinks, stowed baggage, carry-on baggage (what?), choosing a seat assignment (and I do mean any seat assignment ) -Frontier will never see this because they do not deal with complaints. Ps-I wasn't able to respond via Twitter. I didn't know if my cell phone was an issue or if Frontier blocked twitter feedback."
Pros: "It hasn't departed yet!"
Cons: "So far, it's been a four hour delay. And it is still being delayed!"
Cons: "There were extra charges for the seat and my carry on. I will never fly Frontier again. No one likes hidden fees. What good is paying for a ticket if it doesn't even include the cost of a seat?"
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Pros: "At least the flight didn't cancel"
Cons: "Massive delay"
Cons: "The flight attendants were anything but helpful. The flight was incredibly rocky during landing and take off. Overall very uncomfortable flight."
Pros: "The was changed with not enough notification to make the flight."
Pros: "The flight attendants were rude. Both of them."
Cons: "All the extra cost even for soda. Charging for carry on luggage. This should be included in the cost of the ticket. Luggage is a necessity when flying and it should all be included with the purchase of your ticket."
Pros: "The flight was nice and I left and arrived on time."
Cons: "Something that I didn't like was, the fact that when I left Phoenix on frontier I didn't know that I had to pay $60. for a carry on that fit in the over head compartment until I was about to board the plane. That's when they announced it and there were a lot of surprised passengers."
Pros: "Quick boarding, and friendly staff."
Cons: "The charge for a drink, other than water. Also the amount of crying babies on the flight, which Frontier had no control over."
Cons: "The flight was delayed by an hour but there was no announcement made"
Cons: "Passenger should have one carry-on for free"
Pros: "Too many hidden charges, seats are extremely uncomfortable"
Cons: "same as above"
Cons: "Seats, no drink/snack, too hot upon boarding (no AC).."
Cons: "The plane door closed early and when we got to the gate in Atlanta the attendant was very rude and unwilling to help reroute us. We ended up flying American on the way there. After our return flight, we will not be using frontier again."
Cons: "Delayed flight. Everything took longer than expected"
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."
Cons: "The carry-on luggage charge."
Pros: "The flight was cheap and affordable"
Cons: "paying for carryon luggage and the price being 45. paying for snacks and drinks thats over priced and should be free like the other airlines. seats no longer recline and you have to pay for a seat if you pick one. by the time you pay for all of it the flight costs more or about the same as thr airlines."
Pros: "Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!"
Cons: "The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks."
Cons: "Seats hard plastic and inhumanly closed together. Tray tables smaller than a car's sunvisor. I think Frontier should be called the Middle Passage airlines for how they pack us in. They make you pay for luggage, improved seat size, location, food and then ask you to tip your cranky flight attendant whom they seem to screen and select the most misanthropic applicants they can find. And then they try to sell you their credit card with a $69 annual fee. I watched and there where no takers."
Pros: "Flights were on time. It was a smooth flight."
Cons: "The seats were not very comfortable."
Cons: "Paying $30 per carry on bag, not included in price"
Cons: "Spirit Airlines is the absolute worst airline to fly on. The planes are old and uncomfortable. The flight was not on time and they charge you for snacks and drinks which should be standard."
Pros: "Crew was nice"
Cons: "There was definitely two roaches on the plane climbing above us."
Pros: "The flight crew was very courteous and professional. They made the flight very pleasant."
Cons: "I really do not like the callous attitudes of the personnel at the ticketing counter at the gate. The talk to passengers in a very unprofessional manner. This is not the first time I encountered this with Spirit airlines. The heightened baggage fees are utterly ridiculous. I also did not like that the seats were sooo close to one another and did NOT recline at all."
Pros: "Smooth flight it was perfect"
Cons: "It was supposed to depart at 5:45 but departed at 5:30 I almost didn't make it."
Pros: "Great for anyone simply looking to get from point A to point B - no fuss!"
Pros: "the affordability and the friendly service.. easy to reserve on line..."
Cons: "cramp seats, the price for the food snd drinks...."
Pros: "It had some space"
Cons: "I did not like Paying $47 for a little tiny carry on"
Pros: "Flight was clean, not crowded, seats were comfortable. Flight was on time."
Pros: "I don't like that even water is to be purchased."
Pros: "Convenience of a direct flight to Atlantic City from Atlanta. Relatively low price"
Cons: "Costs of seats and cartons are excessive. Just charge for seats and carry on together or include in overall price."
Pros: "At one time I excused the consistent lack of customer service. I overlooked feeling simply like a number, for price but I was sadly wrong. Worse customer service on the planet..."
Cons: "I arrived at 5:40 stood in line not knowing more check in machines one the other side of where the customers stood. (Had the agent focus on us instead of being on the phone). Had check in on the drive there got there and was told I need two check in prior to 40 min of my flight. I said mam it's 5 min after if You try help me I'll make it. She sent me to another line, then they sent me to another line so he could say no refunds I should have read the fine print..... KICKER TO ALL THIS I MISS MY AUNTS FUNERAL AND THAT FLIGHT WAS DELAYED ONE HOUR... if they had pretended to do some customer service I'd have made my flight and her funeral."
Cons: "The overall visit sits arw horrible and the food is expensive"
Cons: "No bevs and extra for carry on bookbag. Ultimately Would've paid the same for delta."
Pros: "Spirit was having issues so at 5:20 am I got in line for my boarding pass. At 11:15 am I finally got it. Both flights had already left. I'm now waiting for make up flights. The whole situation was handled horribly, everyone was super rude. (There were two helpful people at the desks.)"
Cons: "The disorganized nature. We could have made the flights if we could have gotten our boarding passes."
Pros: "Had traffic and was late getting to the airport. Check in let me skip line and take my bag straight to the gate. Airport personnel got me through pre check quickly and crew at the gate took my checked bag. Made the flight by 2 minutes - in Atlanta!!!"
Pros: "Great crew and helpful people at the check-in, etc. My bags were ready for me during the interim time of the original flight and its rescheduled time."
Cons: "Weather problems first delayed the flight a couple of times and after a long long period of waiting in the airport it was cancelled. No control over the weather. However- with a only single Spirit representative person at at the counter helping all the others similarly affected- I waited about 2 hours in a very long line to have my flight rescheduled for 30 hours later. She was very professional. So, there was not enough staff to handle the problem and there were not enough planes or other flight options to handle the problem in a timely fashion. A 2 and 1/2 flight took me about 30 hours. Spirit works when it works... great for short flights, ususally! But it sure did not work for me this time and I will never fly Spirit if there is any time constraints or I can see any potential problems with getting to where I need to be in a timely and comfortable fashion."
Pros: "The plane was clean and in good condition. The crew was professional. The flight was on time and ahead of schedule."
Cons: "This was my first flight with Spirit and I will avoid flying again with Spirit. Too many surprises with the extra expenses such as the seating charge, the baggage fees (especially the 40 pound limit on check in baggage which was new to me), the extra fees for not completing tasks online. It is just a nuisance to try to keep up with the next fee that will be sprung on the passenger. No more!"
Pros: "Absolutely NOTHING"
Cons: "They were deceitful about baggage allowed so I ended up paying an extra $150 t only to find out I didn't need to pay for 2 bags and could not get a refund. The counter people were worthless, rude and could care less about anything. The flight was 2+ hours late because crew members were late. I will never fly Spirit again"
Cons: "As noted above, my first flight was cancelled and Spirit was unable to get me to Atlanta for my second flight."
Pros: "The crew was phenomenal with a medical emergency that was happening on our flight. Seating get space, HORRIBLE !"
Pros: "It was a very terrible experience"
Pros: "SERVICE AT CHECKING"
Cons: "I will never fly Spirit again. Charging $55 for a carry on is the most ridiculous thing I have ever heard of. My $180 flight turned into a $290 flight. And when I tried to pay for my carry on ahead of time online it said my confirmation code was invalid. Be more forthcoming with your prices"
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Pros: "Y'all are stealing money."
Cons: "Why do I have to pay for a carry on and on top of that it's more expensive than the other bag"
Pros: "The flight was comfortable and enjoyable. We were late taking off and yet we arrived very close to our scheduled time. Baggage claim was very easy and quick. Enjoyed the friendliness of the crew."
Cons: "I had a very difficult time printing our boarding passes. I wasted 1 hr in front of a hotel computer trying to print the passes. Our password was never accepted. Alway "no match." Tried the only two passwords we use to no avail. I also called and paid for our baggage the night before our flight with a customer service rep, Carla, and when we got to the airport, the kiosk showed that we had not paid."
Pros: "The greeter was pleasant."
Cons: "The customer service skills, or lack of thereof by the agents, and particularly of the manager, Davell. I could not check in at the kiosk and had to see an agent, which took 45 minutes due to the lack of organization to tend to the people. Because of this wait I miss my flight. Everyone around me was upset about something regarding the airline. However, even though I had missed my flight already, it was my birthday trip and I was not going to allow anything to ruin it. I figured I could just get on the next flight which was a couple of hours later ( in my head this was possible). When I finally got to an agent she informed me that the next flight was at 8:00pm. I was not willing to wait, but kindly asked if there was a manager I could speak to. As a person with more than 10 years of customer service, and always finding a way to help people, I was hoping to catch a break. I saw the manager whom with zero empathy told me to get in line. Stating that "she was the manager and there was a line of people who all needed to speak with her". I did not like her response, but complied and got in line. After Ms. Davell "helped" one person she proceeded to go to the back. I assumed to a break room or her office. At this point I started documenting the chain of events because, I wanted to share my concern with the airline. Ms. Davell came back and talked to a customer on the side, (whom had not been waiting in line for over 40 minutes for the second time) I attempted to get her attention by saying (nearly shouting)"ma'am", but she kept walking as if she hadn't heard me. It was then that I asked another agent for the name of the manager, but when she said it I could not understand it, so I asked "how do you spell it?". This agent said, "I don't know". So I replied, "you don't know how to spell your manager's name?" she responded "no". Then I asked her for her name. She said "Alicia". I thanked her and I added her name to my documentation. Minutes later, Manager Davell came out again to "help" someone on the opposite side of the counter. I could not just stand there and wait anymore. So, I walked towards her, and after she "helped" that person. I expressed her my case, and without any kind of empathy or even falsely pretending to care, she said there was nothing she could do. She said the next available flight was the next day. Keep in mind that all this time Ms. Davell is looking at me straight in the face without even a fake smile , and with one eyebrow as high as her hairline. I was extremely disappointed for just the lack of customer service and very calm expressed it to her. I stated that as a manager, she was leaving me a lot to wish for. I added that I could not believe she was a manager. Her response, "ok" with the elevated eyebrow and an "I don't care" face. I then went to Delta and bought a one way ticket to Fort Lauderdale. Everything was completely different, and I regreted not booking my flight with Delta to begin with."
Pros: "The crew was nice. . If you are traveling extremely light (just a backpack or purse), Spirit is a good deal, but......"
Cons: "Travelers have to pay for water on the flight. Why not also charge a few bucks to use the bathroom while you're at it? The $55 for a carry on bag should be made more clear up front. Once you add in the a la carte costs, flying on Sprit costs the same"
Pros: "Low cost ticket"
Cons: "I had a very small carry-on and the attendant at the airport said I still had to pay a baggage fee because my carry-on had wheels. I ended up paying more for the baggage fees than the actual ticket."
Pros: "Not crashing"
Cons: "Took off 3.5 hours late due to "maintenance", on take off plane rattled, on descent, pilot wavered wings back and forth"
Cons: "Your website is not very user friendly We had a very difficult time.. As a first time Spirit flyer I would have appreciated transparency of information instead of sneakiness. Just be up front about your prices. The pilots are awesome flyers!"
Pros: "Quick boarding. Clean aircraft"
Cons: "Cost to check bag. My small bag cost $ 52.00 X 2. If customer buys a roundtrip ticket there should be a discount to check that bag on the return flight."
Pros: "Medical emergency concerning a passenger was handled quickly and effieciently. The crew was polite to other passengers and discreet with the passenger involved."
Cons: "Flight delay leaving Atlanta (did not involve sick passenger) and small seats. Also did not like charge for carry on luggage."
Cons: "On an Atlanta to Boston trip, they cancelled the flight an hour before takeoff, said we couldn't fly out until the next afternoon, and refused to help us rebook with another airline. I was able to rebook with Southwest at double the cost (and it wasn't even a direct flight). Spirit said the flight was cancelled due to weather but every other airline was still flying to Boston."
Pros: "Not much"
Cons: "The seating. This was the worst flying experience imaginable. I get that you're the cheapest airline and all but the little bit of money saved to have to sit in such an awe fully uncomfortable seat doesn't make it worth it. I will probably fly another airline next time just because of that"
Cons: "My flight left 20 minutes prior to posted departure time so we missed that flight. Our stand by flight that we got seats on were double booked. And our connector flight spirit decided to cancel and could provide no explanation. On top of all that after we drove the rest of the way spirit lost my luggage."
Pros: "It is a simpler approach"
Cons: "Flight delays are too long"
Cons: "Arrived 50 mins before my flight and was told it was "closed." Got absolutely horrible service and virtually no real effort to help me either board or find another flight. It was one of the craziest things I've ever seen. I would have very easily been able to make the boarding time based on the security line."
Pros: "The only thing I liked was the price"
Cons: "Because of your delay I missed my ride to my hotel did not have the funds to pay for a ride because my debit card is in my cousin purse coming separate because I forgot it so because of that I had to walk from the airport to the Elara hotel you very very much and I am still walking as I'm talking and I was not a form of purchasing the ticket that I would have to pay for baggage separate so I would never fly again with them I'm booked through or with kaykaI'll go straight to the airport myself"
Cons: "Having to figure out on my own to check bags days before so I wouldn't get charged a ridiculous amount when I arrived. Wasn't allowed a carry on for free. Be sure to print your boarding pass a day ahead of time or they will even charge you for that! Fly name brand airlines, it will cost the same on the end if not less."
Cons: "Needs more handicap assistance"
Pros: "There wasn't anything to like. The flight was cancelled and the gate agent disappeared. She said call or go to ticketing, back in the terminal."
Cons: "They refused to put me on a flight that would get me to my destination the same day. I was on a 5:30 pm flight and there were literally dozens of available flights. I finally got a refund on the Spirit flight and paid an exorbitant amount of money to purchase a last minute flight on a good airline. That new flight I bought had 21 people on board the flight but Spirit claimed there were no seats available. Good bye Spirit."
Cons: "Flight delay of three hours was not quick about letting passengers know. Checked bags and carry on bags cost over 50 each. The weight limit was 40 lbs not 50 which was an additional 25 dollars at minimum. Flew with spirit for a discounted flight rate will not fly again because after all the money for bags it cost more than delta which has free bags and complimentary snacks and drinks"
Pros: "Nice service by flight personnel, but poor support service (baggage processing personnel )."
Cons: "The overall flight was fine; however they lost my one bag. I arrived three plus hours early and only had the one flight. How do you lose a bag when there is plenty of time to process & ni flight changes? They called last night to say bag finally arrived & that they would deliver today. Just called & delivery person comes in around 11am and will call to coordinate. I can't just sit around all day waiting. That is why I rated Spirit Poor - for lack of customer service."
Pros: "Flight took off as scheduled and arrived ahead of time. Flight attendants were friendly and attentive. Good deal for the money."
Cons: "A free cup of water would be nice, but I understand it is part of the trade off for low fares."
Cons: "Spirit cancelled the first leg of my trip so I had to rebook with a different airline to try and make the connection. Spirit would not even try to get me back out to my final destination until 3 days later. No compensation offered."
Pros: "U suck and ur dumb"
Pros: "We had a lay-over, boarding and de-boarding was quick."