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Hate their old flights, boatding, food and services. Very poor quality

I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.

This is my second time to fly this year with Lufthansa and both times they dropped the ball. My ticket was very cheap and l would not be honest if l said that l had some high expectations for that price. Fly delay 6 hours. Screen in fey seats around me didn’t work. Food for dinner was ok but breakfast was so poor. We had connection in Frankfurt for Vienna. Because of delay they gave us fly with 30 min layover time. We got to Vienna but our baggage was late of course. Long story short it took us almost 24 hours to get to the final destination. Very bad experience

Email noting gate change was good. Very bad: credit card machine broke down to charge for a checked bag. Lady at the counter read my credit card number OVER THE PHONE to a woman in Germany. Very insecure!!

Dinner was good by air travel standards but breakfast was too light and heavy on carbs/sugar.

Flight crew was ok but in terms of child-friendliness, no one beats KLM and even most US carriers are better. Economy class got smaller and smaller over the years but still better than AA or Delta. Food was pretty good and pre-boarding with our infant was available.

Our flight got canceled by Lufthansa just 24 hours before the departure. We lost time and money because of this

Selling food instead of offering it as complementary with the excessive price, is pure greed and not comptitive at all.

Lufthansa boarding is certainly easier and organized, staff is courteous always. But they can offer better food and definitely better selection of movies onboard. Also, all airlines offer two baggage’s for an international trip except Lufthansa. That needs to be reconsidered. Overall, a good trip. Thanks!

They could not check me in through to my final destination, even though it was through a partner airline. We departed the first flight 1.5 hours late, which gave me 45 minutes to run around the connecting airport trying to figure out where and how to get my next ticket. Very unpleasant experience and do not want to fly with Lufthansa again.