Pros: "Nice staff, decent snacks"
Cons: "Flight from JFK delayed over an hour before boarding and then delayed on the runway for 45+ min"
Pros: "Good leg room"
Cons: "Old plane and time for the boneyard."
Cons: "Mechanical issues - 2hr delay"
Pros: "Fast, clean and good"
Pros: "Crew was very friendly."
Cons: "Delays were extremely frustrating and I received multiple emails with time changes. The original flight I booked was for 9:45 pm and via scheduled and unscheduled changes, we left at 11:45 pm. Rather than arriving home around Midnight, I got home at 2:15am. Also no space for carry on. Bad experience"
Pros: "Crew was very welcoming"
Cons: "Maybe more breakfast snacks"
Pros: "The plane was comfortable"
Cons: "The flight was delayed by 1.5 hours so would have preferred to be on time"
Pros: "Crew great. Seat actually very uncomfortable. Cushion was worn out."
Cons: "Tv wasn’t working."
Cons: "Flight was delayed. I know these things happen but what a bummer. Also for the entertainment, the map / location channel is terrible. It’s mostly ads. It wasn’t worth it to watch and that was a real bummer."
Cons: "We sat on the plane, on the ground for 2 hours."
Pros: "The entertainment! The free coffee! The legroom! We left right on time and actually landed early! Pilot communicated well as gave us a heads up that there was going to be a little turbulence."
Cons: "Not JetBlue’s fault by any means - but lots of people were coughing on the plane"
Pros: "I liked the quick check in and everyone was polite and efficient"
Cons: "I don't have any negative comments"
Pros: "comfortable and roomy seats. polite hosts. First trip on JetBlue but won't be my last. Thanks for a pleasant flight"
Pros: "Flight on time."
Cons: "The cabin too cold."
Pros: "I don’t think it’s a good idea to change flight time to an earlier time. I missed my flight and then had to deal with the attendants at BWI. They were very rude and unhelpful . The only person that was helpful was a woman by the name of Natalie. I spoke to her over the phone and she was awesome ! If it wasn’t for her my experience would have been horrible. I do not plan on flying on Jet Blue ever again. I thought I was saving money but I ended up spending about 200$ more due to hotel cancellation and over priced long term parking at National airport in DC."
Cons: "Read above!"
Cons: "Seats recline about 1”, but the legroom is good"
Pros: "The kindness of the crew"
Pros: "everything was easy and smooth."
Pros: "I thought it will be like sprint barefoot stuff. But, the app is very convenience. I joined the JetBlue immediately."
Cons: "I like the entertainment as well as the water."
Pros: "Almost everything was great"
Cons: "Slight delay, but good"
Pros: "There is more room on JetBlue."
Pros: "Space, tv and service in general."
Pros: "Smooth flight, friendly staff"
Pros: "I liked that I arrived safely albeit it 6 hours later than I was supposed to land."
Cons: "Our flight was delayed. We were not told our flight was delayed until an hour before the flight was to take off. Then they kept switching the time we were going to take off later and later then earlier then later and later. It would’ve been nice if we got an updated time that we were going to leave- just say come back in six hours rather than make us get up and get down, board the plane, then get off. and get up again then change gates I could not get any work done. I understand that sometimes schedule can be unpredictable but this was ridiculous. One plane that was supposed to leave after us actually left before us and people were getting upset"
Pros: "Crew was very attentive and sincere"
Cons: "My seat was dirty with food crumbs, padding worn out, very hard and jno lumbar support"
Pros: "Prompt in trying to get passengers boarded quickly."
Cons: "This flight was delayed multiple times, however there was no announcement made until well after the last electronic notification. My phone along with other passengers at either went dead or was charging so no one got the notification so later on. I feel to remedy this situation or to prevent it from happening at all there should have been notifications through the loud speaker at the gate were passengers were waiting."
Cons: "Delayed. Uncomfortable seat. Old entertainment system."
Cons: "Normally I love Jet Blue but we were delayed first for three hours. The only reason I even knew was because I asked someone if I was at the right gate because it didn't state it was a JetBlue gate anywhere. Then we were delayed two subsequent times for a maintenance issue and a gas issue. That didn't inspire any confidence whatsoever. We were also told we would be receiving a flight credit which I have yet to see."
Cons: "Plane was 1.5 hours late."
Pros: "Crew was awesome, decent leg room, free wifi!"
Cons: "Our plane had a mechanical issue and fixing it caused a two hour delay; the row I sat at had something smelly spilled on the panel below the window that required the crew to call for cleaners"
Cons: "Seat were at but wore down."
Pros: "Quick boarding; friendly staff"
Pros: "Wonderful service, easy boarding and the flight crew was excellent. Love their flexible baggage rules. Flying with two kids and they made it so easy, a true pleasure! We will definitely be flying with them again."
Pros: "Helpful, friendly staff."
Cons: "No blue chips!!"
Pros: "Flight late. No food or entertainment"
Cons: "1.5 hour delay due to mechanical issues"
Pros: "I enjoyed the crew the food the entertainment as well as the comfort of the seats and the help that I was given on the flight though the ticketing servicing agents could have been more helpful given the extremity of my situation"
Cons: "I'm not sure if this is a mistake through JetBlue or el al Airlines when creating my flight but I had to pay $50 out of my own pocket to fix their mistake because they had placed me on the wrong flight back home to Baltimore while my sister and mother were on the correct flight leaving me almost stranded and Boston for another 6 to 8 hours I'm so frustrated with not only JetBlue but with LL Airlines because I'm not sure whose fault it is."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "We had two delays and a last minute gate change."
Pros: "As usual, everything was excellent! Traveling can be very stressful for some people, but I really recommend traveling with JetBlue; personally I feel like I'm at home, very comfortable. Thank you and keep up the good work!"
Pros: "It was a typical flight. Just what it should be nothing extrodinary, nothing bad"
Pros: "Our plane had mechanical problems so we delayed leaving Miami for 2 hours. The rep did a great job of keeping us up to date in the status of the new plane, and the crew boarded us in record time."
Pros: "crew was friendly, sets were pretty comfortable."
Cons: "not as clean as it could have been."
Pros: "Most things were great"
Cons: "Way too cold. I had my vent completely closed and still had a string stream of ice cold air blowing on me from spaces in the overhead panel."
Cons: "Flight attendants and First mate didn't show up on time, they called in the reserves, Then got on plane with them and the planes logs weren't up to date, the grounds crew then left to do another plane. Once we got off, we were informed that NJ airspace was restricted at the later departure time, and had to fly extremely out of the way. 1:45 later and arrived to destination, Missed train and and stuck now."
Pros: "The staff was friendly and professional."
Cons: "Their entertainment system was not working. Oh well~"
Pros: "even though they said it might be delay we left maybe 10minutes late but the flight crew was excellent went out of their way to make a smooth ride even more pleasurable."
Cons: "Checking in bags was a little nightmarish no agents were at the window in San Diego for maybe a half hour that was really frustration never seen that before."
Cons: "Our flight was cancelled while we were on a bus to the airport and rescheduled to early the next morning. I called jet blue and they found another flight for later that day to another airport, Dulles. Didn't provide us transportation to BWI airport. Not a good experience with JetBlue."