Love the leg room and entertainment in comfort plus. Crew members were also excellent. However, serving gold fish and cookies twice on a 6hr flight is embarrassing. Delta should offer a better variety of snacks during a long flight.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Cons: "The snacks were good, but they should have offered some drink selections."
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Pros: "Safe and fast journey."
Cons: "Vegan options for everything."
Cons: "Mechanical difficulty. Late Then missed connecting flight. 4 hours in a hotel. Then back to the airport the next day. Why can’t airline keep planes in good condition?"
Cons: "Again, make sure to note conspicuously that luggage price is not included."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Everything went smoothly."
Pros: "luggage was there when I got off the plane."
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Cons: "The flight dely 1 hour"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Pros: "It was a short easy flight that actually landed early."
Cons: "Flight was delayed"
Pros: "Gluten free options! We have celiac disease and nice you offer GF options."
Cons: "Seating was done at the gate Didn’t appreciate being placed near the bathroom when it was evident the flight was not sold out"
Pros: "Our flight attendants were lovely people specifically the first class attendant and he was humorous and witty, polite and friendly trying to make our christmas eve late night flight to be enjoyable."
Cons: "When we touched down in a blizzard we were told there was no jetway available and we had to climb down an icy ladder to walk probably 1000 feet on black ice barely seeing where we were going and at least one person fell and overall it was just very unprofessional and not the quality of service I expect from Delta."
Pros: "I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Cons: "I was told there was no more room for luggage on the plane. I had to check my luggage in and a lady behind me went with her luggage --- in fact 3 more people slip in."
Pros: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Cons: "We we missed our connection they wouldn't help us at all."
Pros: "Time was made in the air and we did not miss our connecting flight."
Cons: "The flight was very late."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Flight took off and landed on time"
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "Boarding process was very sluggish causing us to be delayed."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Pros: "stewardess was exceptionally pleasant."
Cons: "All the people I encountered who worked for delta were rude. I understand having a bad day, but everyone on two flights and 3 airports? Ive never seen a group of people be so unhappy about having a job. Will not fly delta again."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "On time and very smooth boarding"
Cons: "Too old aircrafts"
Pros: "Fast efficient boarding, on time arrival"
Cons: "Entertainment system glitch caused it to keep rebooting."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "Everything went fast and smooth."
Cons: "Thought Comfort Plus had in-seat charging ports, but neither leg of our flight did (A320, RJ900)"
Pros: "We always fly Delta out of Augusta, GA, our local airport. The check -in is a breeze and the folks are friendly. Delta has a number of flights out of there and overall it's the easiest and most economical for International flights. Your checked luggage goes straight through without the huge airport hassle!"
Cons: "Seat was supposed to be assigned at gate. Had even called Delta to make sure that I would have a seat but when I got to the AP I was told they were oversold and I could not get on the flight. Missed my connection and had to take later flights. Wasted a whole day."
They didn’t secure my meal request, even tho I had it confirmed four days in advance. So I was on a flight for 9 hours without one. Then there was no WiFi, leaving me without communication that I very much needed. Overall, one of the poorest flight experiences I’ve had, and I even paid $200 for an upgrade.
It was quick, plane was loaded and the service on board was ok
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Cons: "When there isn’t a person assigned to the emergency exit row and you offer your service and the flight attendant says you need to pay for it. Seriously there a deadly flu and the fight attendant is concerned about the price difference and not making sure there is social distance. Tons of empty seats and they never offered for anyone to switch"
Pros: "Movie selection, clean plane"
Cons: "Rude passengers that do not respect personal space even after notifying a flight attendant."
Cons: "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Cons: "Play primetime tonight cancel playing in late overnight real pain in the butt"
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Cons: "Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok"
Cons: "Takes forever to load and unload those big planes."
Pros: "Helpful attendants. Surprisingly roomy seats."
Cons: "Nothing. Short flight."
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
Cons: "Need some sort of gluten free snacks!"
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Food was surprisingly pretty good. Good entertainment options."
Cons: "The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them."
Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Cons: "Nothing wrong. Everything is excellent"
Pros: "on time, even a little early"
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "Smooth flight !"
Cons: "Too tight for 6'3 male."
Cons: "Seats are so uncomfortable! Too close together"
Pros: "We finally got to Aberdeen"
Cons: "Departure times were changed, plane had mechanical problems flight delayed almost 4 hours, we missed our connection. The American Airline was closed. We called 3 times totaling over an hour to get a flight the next morning. We had to book and pay for our lodging & dinner (2 rooms for 6 people) A nightmare of a trip!!!"
Cons: "No complains"
Cons: "Boarding is always awkward on any airline. If you boarded back to front and deplaned front to back, time and aggravation would be reduced."
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Cons: "Delayed by two hours."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Cons: "Flight crew were visibly exhausted and nervous. WORST FLYING EXPERIENCE EVER. It's unfortunate that this leg of the trip was American Eagle. We paid a lot for these tickets."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Cons: "No screens, no wifi"
Pros: "Flight much better organized, seat more comfortable"
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Cons: "Lack of entertainment provided."
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Cons: "You couldn't hear anything as people boarded."
Cons: "Broken headrest, no services, very loud older plane"
Pros: "Nothing at all."
Cons: "Sat for 45 minutes on the runway in 100- degree heat. Death."