5 hours is delays without any resolution.
It was really crowded and too hot on the plane
Cons: "When there isn’t a person assigned to the emergency exit row and you offer your service and the flight attendant says you need to pay for it. Seriously there a deadly flu and the fight attendant is concerned about the price difference and not making sure there is social distance. Tons of empty seats and they never offered for anyone to switch"
Pros: "Movie selection, clean plane"
Cons: "Rude passengers that do not respect personal space even after notifying a flight attendant."
Cons: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Cons: "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Cons: "We left an hour late ."
Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Pros: "Nice stewards"
Cons: "Gate agents crabbie"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Cons: "Registration in SFO was extremely bad. It took one hour. 30 minutes nobody was on working place."
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Cons: "Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok"
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Helpful attendants. Surprisingly roomy seats."
Cons: "Nothing. Short flight."
Cons: "Getting a flight"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."
Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."
Pros: "Pilot John going to DFW , awesome!!!!"
Cons: "All good !!"
Cons: "Nothing wrong. Everything is excellent"
Cons: "We still haven’t left Dayton."
Cons: "I like everything"
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Cons: "Missed connection due to the crew delay and the runway being shut down to only one."
Pros: "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
Cons: "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
Cons: "There was no entertainment. Serats were something I'd find in a B-grade, derelict porn movie theatre ....not that I have any experience with a B-or even A-grade porn movie theatre"
Pros: "An airplane is an airplane. Yes, they can be uncomfortable, but the cabin crew will really make or break a long flight. The crew on this flight was fantastic."
Cons: "Delaaayyyyyed due to a broken latch on the main cabin door. Scary."
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Pros: "On time"
Cons: "issues FA ran out of Mexican immigration forms."
Pros: "Entertainment, courtesy, flight attendants, and service"
Cons: "Just being confined. But that's the nature of that beast"
Pros: "Everything went smoothly from start to finish. On time departure. We did have to wait for a gate to open up in San Jose. It was a completely full flight."
Cons: "No gate being available upon an on time arrival."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Drinks and snacks were offered."
Cons: "No seat back entertainment. 45 mins flight from San Antonio to Dallas had seatback entertainment. But 2hr flight from Dallas to Cozumel had no seatback entertainment. Go figure."
Cons: "the plane started 1 hour late and I missed my plane to warsaw"
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "The plane had a wider aisle - much appreciatedz"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Clean, friendly"
Cons: "The first leg of my flight left an hour earlier than scheduled, and I was never notified. Fortunately I found out when I went to "check in" the night before, and was able to arrange for earlier transportation to the airport."
Cons: "Flight has to stop over to refuel (unplanned on a "non-stop" flight). TV entertainment was bad, inappropropriate and boring. Personal entertainment monitor did not work for the first leg of the flight. Got to final destination 2hrs after schedule. No food for international flight, even considering an additional 2hrs on top of the 6.5 hr flight."
Cons: "We ordered fruits meal but the crew didn't get the request. I have a confirmation email of the meal"
Pros: "You provide me with the best ticket prices and to me that was the the most important part of of the trip thx"
Cons: "The airlines charging for your luggage"
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Cons: "It was a short flight so there was really no food or entertainment."