Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
Everything worked smoothly, never had a concern with the flight from start to finish.
Everything was great. The only issue is unfixable. Seats are too small. 😁🤪
Boarding was good. The flight was on time ( arrival was 20 minutes early). Inflight service was average ( US airlines have not mastered the skills of customer service yet). The food was mediocre. “ breakfast “ was downright awful and insulting. It was a piece of dough with mon descript filling that was supposed to be cheese omelette).
The airport was reasonably clean. The boarding process reasonably efficient. The cabin crew was efficient, polite but not that friendly. The food quality was unremarkable and the choices were awful . There was either a so so chicken dish or a “ vegetarian “ option which was really cheap carbohydrates drowned in cheese. Signing onto i flight wifi was not straightforward. Overall it was a very average experience
Nothing special. The crew never went out of their way for anything.
I want to single out flight attendant Mitch who was in the Premium Economy section. When my wife’s hearing aide dropped through the cushion under the seat he was able to locate it and return it to her. Food was a different matter. Dinner was fine. Breakfast was another matter. They had a yogurt dish that the ran out of and the alternative was not very good according to those we talked to.
Flight was delayed long enough that I was misding my connecting flight. The agents could not get me on a comparable flight, nor could they get me s Main Cabin seat I had paid for, nor could they get me on a comparable connecting flight. The gate agent would not issue meal vouchers, even though I was delayed over six hours! I had to spend over an hour and 15 minutes with customer service on the phone to See if they could get me on a better flight and get a meal voucher. Customer service was not helpful enough in trying to find alternate flights and it Ended up taking me 24 hours for a 12 hour trip!! Delta does not provide upgrades NOR will they even give you a pass for a few hours to their lounge. They claim that they do not issue daily passes to their lounge anymore. I call BS since this would be no extra cost to them to provide excellent customer service and give you a few hours to relax in comfort when you’re sitting in a crowded airport and your flight has been screwed up for that many hours.
I always fly Delta main cabin and pay to upgrade my seat to preferred/extra leg room. However this time even with the buying the upgraded seat I was extremely cramped with very little legroom and unable to move comfortably. For some reason meal service was very early in the flight and my row seemed to have been skipped. Most of my attendant calls were unanswered. I was unable to get extra water, or crackers/snacks to make up for my missed meal. I always carry protein bars in my personal bag, but with no extra legroom I wasn’t able to access from underseat in front of me. I am unable to sleep while flying so I read and count on in flight entertainment. However the passenger in front of me reclined their seat fully preventing me from being able to view the screen or be able to rest my book on tray table to read. One of the first times I’ve been completely disappointed in Delta. I fly internationally 2-3 times a year.
Friendly flight attendants, smooth 8-9 hours flight. Economy seats are small and uncomfortable as usual.
We had a two hour delay in SL but to me the crew was so communicative and descriptive that it made it not a big deal. It was about safety first and I'd rather be way delayed than have a major issue during a flight. Also they automatically booked us on the next flight at our connection due to missing our connection flight. Everything went smoothly it was amazing. We are very pleased with our flights.
The crew was amazing. Our seats was not very clean and even that was not a full flight but our seats was right beside the WC which did not let us to have a moment of rest.
Excellent service, and came on time! Thank you for your dinner that was chicken with salat/, and 🍰 it was good quality food , the breakfast was very good with good cheese , butter,etc and the tea was very good quality. The space where I was seat was nice so I could stretch my legs. I dit not have the bread as I am in a keto died. Have great time everyone in Scandinavia airline.
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
The first flight was delayed. We missed the second flight, which was rebooked 9 hours later. We missed all our arrangements for the first day of vacation.
Old plane, food not that great - lacked taste. Crew was nice but strict.
Terrible airlines, kept lying to me about the fact that my connection flight was cancelled. Left me hanging until last min. NEVER AGAIN
Mediocre. Maybe due to Economy light. Staff was great. Space shrunk, not for me, and definitely not for Vikings. Food was decent. Assistance lagging. There was a possibility to upgrade to Premium economy, however my bid was immediately classified as low and not even considered (though well over minimum bid). Thus I was no bleeding dry.
Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
Would be nice if the front toilets could be used by everyone.
Much better, not their fault but my plane was so delayed causing me to have to take this airline rather than my earlier connecting flight
MY FAMILY'S LUGGAGE WAS LOST FROM ROME TO BARI. I WAS THE ONLY ONE THAT RECEIVED MY LUGGAGE FROM ROME TO BARI. AFTER DEPLANING IN BARI, WE WASTED A LOT OF TIME AT BAG CLAIMS LOST AND FOUND REPORTING THE CLAIM AND PLEADING FOR THE BAGS TO BE DELIVERED THE NEXT DAY. WE WERE TOLD THAT IT TAKES 3 DAYS MINIMUM TO DELIVER. MY DAUGHTER AND MY GIRLFRIEND NEEDED THEIR PERSONAL THINGS AND WE WERE STAYING 3 HOURS AWAY FROM THE BARI AIRPORT. WE HAD TO DRIVE 3 HOURS TO THE AIRPORT TO COLLECT OUR LOST LUGGAGE THE NEXT DAY. WE ARE NOT HAPPY WITH THE EXPERIENCE
The wheelchair service is useless. They live you in different spots, not tell you anything just wait. I waited 30 minutes in Frankfurt when decided to walk the 25 minutes distance. In Budapest nobody came.
Food choices were very limited. Taste of the dishes was average.
We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!
The flight was very good. Only complaint was that the usb charging connection did not work for either me or the seat next to me so we both had to use our own portable battery to charge our phones. I also liked the fact that I could purchase Wi-Fi for an hour instead of for the entire flight.
United ground crew and pilots are friendly. The in-flight staff (flight attendants) are the worst in the world. Multiple trips, always unpleasant, combative, use implicit threats to not allow for a discussion on their decision. Authoritarian. This seems to stem from an internal corporate wide policy as I doubt that United is intentionally searching for people that are not fit for customer facing positions. I will not fly United again. Good luck fixing your business
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
The lady who gave me my boarding pass for check in was extremely rude.
Boarding with facial recognition was NOT quicker than with traditional boarding passes.
We bought premium economy tickets first, and then paid additional upgrade fees to get business Polaris class seats on the SFO to Amsterdam segment. This was our first time flying Polaris class on United. We were completely disappointed. The service level was sub par compared with Turkish Airlines and China Airlines business class. There were multiple flight attendants attending to us, and all were not attentive and not helpful to guests. They seem to keep a safe distance and not offer to provide much service to us. We did not feel we were in business class at all. No special treatment or attention. The food service was equally disappointing. We had to make several choices for entrees since they were not sure we could get our first choice. There was no explanation of the menu offering, and they expected us to know what we want when they came and ask for food selection. All in all, very disappointed in United Polaris Business Class service. They are very far behind their European and Asian counterparts. Would not travel again with United Polaris.
Flight was delayed for 2h. Announcements were poor and I was given 1 biscuit and a bottle of water as consolation. Not happy.
The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.
I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight
Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..
Flight was canceled. I had to pay for my own hotel room and could get a flight until the next evening. BA does not have offices or anyone to help at the London Heathrow. Airport. The whole experience was miserable.
Left late. Crowded like cattle. Standing and waiting. Food on board getting worse.
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
I’m not happy because I discovered there is something wrong and my miles have not been getting put on my AA account. So this needs to be fixed because I have traveled a lot since October and none of my miles are registered
I didn’t get to London or Amsterdam. They lost my connection flight . I was stuck in Madrid and they rerouted my flight to Austria where my son had to come and pick me up. To get to my destination and they lost my luggage and they’ve told me they can not find it very poor service so have no word for what happened
Flight delayed over 3 hours due to weather and atc. Very poor handling by boarding crew Poor service. Left standing for ages in line with no updates. ba could do much better
