Find cheap flights from Austin to Beijing

Pros: "Love ANA. Always a pleasure."

Cons: "N/A"

Pros: "Amazing service"

Cons: "Wonderful food and service"

Pros: "Comfortable seat & nice crew."
Cons: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."

Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"

Pros: "The crew was very good."

Pros: "Everything was just perfect"

Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."

Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."

Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"

Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"

Pros: "Service is Stellar"
Cons: "Business class seats were a bit old"

Cons: "Everything"

Pros: "Staff are super kind."
Cons: "---"

Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."

Pros: "service from crew"
Cons: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."

Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."

Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Cons: "."

Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."

Pros: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Cons: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."

Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."

Pros: "It was OK. Time was the same as Asiana and Korea Air."
Cons: "I don't Japan airport."

Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."

Pros: "Good service Soft landing Clean"
Cons: "Not really"

Pros: "The food on board was great! Crew members were friendly!"

Pros: "Polite attendants"
Cons: "small leg room......"

Cons: "Food"

Pros: "very comfy, great ground handling crew"
Cons: "none"

Pros: "Efficent, courteous and reliable."
Cons: "Nothing in particular."

Pros: "Food"

Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Pros: "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."

Cons: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."

Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Cons: "None"

Pros: "the service is good"
Cons: "the seat is too small"

Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "nothing"

Pros: "Ok"
Cons: "Not ok"

Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."

Pros: "Best service ever provided by an airline"

Pros: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."

Pros: "food , service"

Pros: "ANA have, as usual, good service throughout, very good entertainment selection and food is good. The 787 is fairly spacious and comfortable."
Cons: "Flight actually has a later departure slot than the headline departure time; being Narita, there is a significant risk of extra delay due to runway congestion. Arrived late at BRU and nearly missed connection due to combination of this (nearly 1 hour delay) and adverse jet stream."

Pros: "The space, movies, & comfort"
Cons: "The food selection."

Cons: "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"

Pros: "The best service I have ever received. The stewardess ladies are incredible."
Cons: "Alternative movie options."

Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"

Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."

Pros: "Price is good"
Cons: "The food can be more improve"

Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"

Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."

Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"

Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."

Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."

Pros: "Crew , amenities and food"
Cons: "None"

Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"

Pros: "Crew is attentive to our needs"
Cons: "NA"

Pros: "Best airline I've ever been on"

Pros: "Food, Entertainment."
Cons: "Harder than usually landing"

Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."

Pros: "Crew amazing. Seat super comfortable"
Cons: "Nothing!"

Pros: "See above"
Cons: "See above"

Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."

Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"

Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."

Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."

Pros: "The attentiveness of the flight attendants and the new plane."

Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."

Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."

Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"

Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."

Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."

Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."

Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."

Pros: "The flight was carried out by Lufthansa. The staff was very polite and helpful."

Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Pros: "Finally an airline that loads from the back to the front. Makes sense to me"

Pros: "Amazing service and comfortable lay flat bed"

Pros: "Great service always"

Pros: "Service was great."
Cons: "Bit on the cold side."

Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."

Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."

Pros: "Efficient boarding and arrival"
Cons: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"

Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."

Cons: "All good"

Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"

Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."

Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."

Pros: "Great service and very friendly staff."

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."

Pros: "Punctuality"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."

Pros: "New plane"
Cons: "Food served 40 min after special meals"

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."

Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"

Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."

Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"

Cons: "Food variety"

Pros: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."

Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."

Pros: "Amazing aircraft! Amazing crew!"

Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"

Pros: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Cons: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."

Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"

Cons: "Qatar Airways are the best"

Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"

Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."

Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."

Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."

Pros: "Regular A330 was substituted for a 787 dreamliner."

Cons: "Long trip"

Pros: "amazing except for the entertainment system"
Cons: "Better entertainment system , 6 hours flight is tough without it"

Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"

Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"

Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."

Pros: "All"

Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"

Pros: "Great aircraft"

Pros: "Too tired after almost 24 hours traveling. No complaints."

Pros: "Everything was perfect !!"

Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."

Pros: "The food"

Pros: "Transit 9 hours without hotel"

Pros: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Cons: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"

Pros: "The Crew The Food"
Cons: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"

Pros: "Price"
Cons: "Food"

Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"

Cons: "Seats were not very comfortable for economy class for a journey as long as these ."

Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."

Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."

Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."

Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."

Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."

Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Pros: "Departed n arrived on time"
Cons: "Small old plane crow were tired I think"

Pros: "Excellent crew and service"

Pros: "On time, clean and joyful"
Cons: "N/A"

Cons: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."

Pros: "Rhank you dear Qatar for excellent customer service"
Cons: "Food"

Pros: "the crew, the comfort, the entertainment."
Cons: "My first time on Qatar, I'd heard only good things. The food was surprisingly bad, tasteless or bad tasting. Sure I'd take Qatar over most other airlines, but it seems maybe there are cutting corners on their food."

Pros: "The Boing 777."
Cons: "Flight attendants English very poor."

Pros: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Cons: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"

Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."

Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."

Pros: "Entertainment and food"
Cons: "Could not sleep... Need more room"

Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."

Pros: "Staff was very good"
Cons: "Plane was very warm"

Pros: "No delays."
Cons: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."

Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."

Pros: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Cons: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."

Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"

Pros: "Crew was very professional and efficient! Flight was fairly on time"
Cons: "Selection of movies was not the best I've experienced"

Pros: "More space for the kids!!"

Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"

Pros: "Canceled and not rebooked untill 4 days later"
Cons: "Still waiting to fly"

Pros: "Good service overall. Great crew."
Cons: "Nothing in particular."

Pros: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"

Pros: "Everything was great. The crew was outstanding!"
Cons: "Nothing"

Cons: "Flight was on time and food was very good. Took wonderful care of us. Our first flight to Europe and first time on Lafthansa."

Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."

Pros: "Needed to cancel trip - had insurance I thought was good"
Cons: "it sucked !!!!!! someone had to die before they covered cancellation"

Pros: "The staff was friendly, the seats were comfortable, and the price was perfect."
Cons: "The breakfast was terrible and the dinner was barely better."

Pros: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Cons: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."

Pros: "everything"

Pros: "It was a good flight. Crew, boarding, food were good."
Cons: "Very narrow seats."

Pros: "everything was great"

Pros: "Comfortable seating, very good and pleasant crew."
Cons: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."

Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."

Pros: "there was a couple nice flight attendants."
Cons: "They still used old crappy screens that you couldn't see very well with any glare from windows. The movie selection was not great, not many good newer choices, lots of old movies/shows they probably got for super cheep or free. The food wasn't great at all. I've had much better elsewhere. They cut corners there too, not impressed."

Cons: "Terrible plane: old propeller plane, bouncing in the wind. Inbound flight was late and I guess plane wasn't cleaned in between; had empty coke bottle and wrappers in my seat pocket. Felt like cutting costs and corners everywhere. This was the regional partner, not UA"

Pros: "Comfortable seats, good variety entertainment"
Cons: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."

Pros: "I liked that I wasn't disappointed."
Cons: "Bathrooms could be cleaner. A good bathroom deodorant could also help"

Pros: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Cons: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."

Cons: "2 hour delay"

Cons: "Had requested vegetarian and was served vegan instead"

Cons: "Food"

Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"

Pros: "The sandwich and wine were nice...and prompt, too"
Cons: "Was told to check in at wrong desk by databoard. This caused delay..."

Pros: "Flight was on time. Boarding was efficient"
Cons: "Food and beverages were pretty stingy"

Cons: "Great customer service!"

Pros: "on time, many toilet rooms available. not too much noises from other passengers."
Cons: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."

Cons: "Long strory short. Flight overbooked, made US pay to ytake the next flight and send us home to another airport. WORSE EXPERIENCE WITH LUFTHANSA EVER!!!!"

Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."

Cons: "Call me .food was not good. Had to leave breakfast half eaten. Worried if not spoiled because tasted freezer old."

Cons: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Cons: "More current movie selection would be nice."

Pros: "All the crew and their attention was perfect!"

Cons: "unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg"

Pros: "Great food options, blanket and pillow, and free movies was the best"

Pros: "The on time check in and take off. The cleanliness in sight and smell of the aircraft . The friendly cabin crew. In overall, it was a pleasant experience."
Cons: "The ambience of the aircraft and the pleasant cabin crew. They treated you with absolute courtesy and were always at your service."

Pros: "same"

Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."

Pros: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"

Pros: "excellent meals, good service, excellent entertainment"

Pros: "See above"
Cons: "See above."

Pros: "The crew were friendly & made us feel welcomed"

Pros: "Meal/drink service excellent, friendly crew."
Cons: "Boarding process confusing as groups 3-6 all lined up together. No air at seats."

Pros: "Movies I could plug in and go to sleep"
Cons: "Being woke up and asked if I want something to eat. I am sure others would disagree but I was exhausted and could not go back to sleep and I had already been up 30 hours."

Cons: "Freezing in the cabin that morning."

Pros: "Smooth from beginning to end, from checking bags, boarding and exiting. The crew was very pleasant and professional and I liked the option to watch movies on the trip"
Cons: "I paid for wifi and it didn't really work"

Cons: "Flight was about 2 hours late, little food supplied to flight"

Cons: "crew was rude and unhelpful with delayed flight"

Pros: "Everything is good"
Cons: "Almost no"

Cons: "delayes again....."

Pros: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"

Cons: "Flight was cancelled"

Cons: "charged me for my bags; employees were surly."

Pros: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Cons: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."

Pros: "After I reserved and pay for my seat on row 19 I was moved all the way to the back of the plane. I should be refunded my money"

Pros: "Service, entertainment and comfort were the best features about flying first class when we had actually bought a regular fare ticket!"

Pros: "The flight attendant struggled were young very helpful and nice"
Cons: "No TV on back of seats. Seats very uncomfortable"

Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."

Pros: "Air Canada you suck. Told us that our flight wouldn't leave before we boarded as the computer system was down country wide. We still stood in like for an hour and hey could have manually checked us in as they did others. We were promised no planes would leave and when we got to the gate our plane was pulling away leaving 10 of us to scramble to find another flight. Customer service argued with me saying no flights were going to Ottawa and my Kayak app told me otherwise. Thanks for making my flight home for a funeral that much more stressful and having my family wait 4 hours risking all of our lives with freezing rain drive home."

Pros: "Genial crew"
Cons: "Disorganization in Boston, we almost missed our connecting flight"

Pros: "seats felt like they were bare to the metal"
Cons: "Pleasant a/c employees"

Pros: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Cons: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."

Pros: "The Air Canada staff in Austin was wonderful. The flights from Ottawa to Toronto and back were fine."
Cons: "Problems that were, to be sure, not entirely the airline's fault. The trip from Toronto to Austin was delayed because someone had taken the flight attendant's bag from the overhead. We had to wait until either the bag was recovered or a new flight attendant was brought in. On the return flight, the first officer had ruptured her eardrum, and the plane could not leave Austin until a new pilot was flown in from Toronto. It took hours for the airline to arrange for hotel rooms. The airline then offered vouchers when we arrived in Toronto, but their representative brought enough for only about 2/3 of the passengers."

Pros: "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"

Pros: "It got me home."
Cons: "One of the attendants yelled at anyone who needed to use the bathroom whenever the seatbelt sign was on. Understandable when the plane was actually experiencing turbulence but most of the time it was a smooth flight. Know there are regulations concerning this but I feel she could have been a bit nicer in her tone. Thankfully there was an empty seat just outside the toilet so that I could sit but anyone who arrived after me was told to return to their seat. When nature calls, sometimes it's impossible to walk very far."

Pros: "Cabin was clean and got seats I wanted."
Cons: "The entertainment system failed so no movies or any media entire flight"

Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"

Cons: "Small plane. Poor service. rough landing"

Pros: "Crew was super nice. Free entertainment even though the flight was only three hours."
Cons: "Small, cramped plane with no free snacks."

Pros: "Food was okay"
Cons: "Rude people on board, crew didnt do anything about this."

Pros: "Boarding was efficiently handled"
Cons: "Very delayed flight with everyone ON the plane. Tiny seats in coach - very cramped Also food not very good."

Pros: "Upgraded unexpectedly"

Pros: "Friendly staff and movies for children"

Pros: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Cons: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."

Pros: "Nothing"
Cons: "Services. Not even water is served during 5 hours flight from Toronto to Seattle. 6 -8 hours of delay with no advanced notice."

Pros: "Everyone was nice and friendly,"
Cons: "They changed our gate 3 times, and delayed our flight an hour and a half. It was extremely irritating and time consuming."

Cons: "My bags were lost and no one would give me contact information for how to track them down. The only number I was give has not had anyone answer after I have called many times over the last several hours"

Pros: "the flight attendant was nice at least on this flight"
Cons: "the flight was delayed for an hour in a terminal where 4 other flights were scheduled to take off at the same time. the flight was delayed for an hour, and then I sat in the plane for another hour. The staff in the airport were super rude and didn't seem like they cared at all. There was nothing express about this flight."

Cons: "Barely any entertainment for the 11 hour flight because no one advised me to download their app to access their small selection. Also, first international flight that wanted to charge for beer (highest price I've seen)."

Cons: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."

Cons: "The plane was up and down twice when it landfall."

Pros: "Good seats Treated like I was important"

Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"

Pros: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"

Pros: "They oversold the flight and were unable to provide the services that were paid for months in advance. They didn't care just go wait in a line and then another. Then overestimate Canadian dollars and with exchange rate that was much less and they said they do this everyday."
Cons: "I paid in advance at a Fair for services they never intended to provide then they over less because of the exchange rate but mention the stress created at the end of a vacation."

Pros: "Overall fair experience"
Cons: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."

Pros: "nothing was overpowering good, just an average flight there & back"
Cons: "the entertainment system was terrible"

Pros: "crew is excellent"
Cons: "small space"

Pros: "The Flight attendants were polite, efficient, and took care of business. The plane was nice, reasonably clean, and we were kept well informed."
Cons: "The In flight entertainment system had an extremely poor music selection. There were only one to three albums per genre, none of which I had heard of before. Music doesn't take up a lot of data, and there are tons of independent artists who would be willing to put their music up for little to no royalty payment. This is an easy fix. 2/3 of my bags were left in Toronto."

Pros: "Someone from the previous flight left a handle of whiskey and I kept it"
Cons: "The food besides noodles in a cup was not that good"

Pros: "The crew was nice enough. Leg room was good too"
Cons: "Showed up to hear that my flight was delayed for 5 hours. I was offered a credit with my boarding pass, but couldn't use it to buy a beer (which I think I was entitled to after learning about the delay) or anything from the convenience store. So basically my scheduled arrival time of 4pm ended up being 2am. Good thing I got to use my non-refundable hotel for a whopping 3 hours... After being told that this is apparently the normal experience for Air Canada, I don't see myself booking again anytime soon."